WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.70

4.7 Rating 3,862 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 3,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 28th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took over a week despite billed on website as 2-3 days incorrect product delivered”

Helpful Report

Posted 2 years ago

Sorry to hear this Mark, we apologise for such inconvenience. I hope this issue has since been resolved. Kind Regards, ProGreen team

Posted 2 years ago

“Goods not delivered and company not replying tocorrespondence”

Helpful Report

Posted 2 years ago

Hi Philip, sorry to hear this and apologies for any inconvenience caused. Please give us a call on 0330 165 5568 if you would like to discuss this matter further. Kind Regards, ProGreen team

Posted 2 years ago

“Poor!! item never turned up!! Emailed twice no response had to get PayPal to step in for a refund!!”

Helpful Report

Posted 2 years ago

Sorry to hear this, please give us an email or a call if you wish to discuss this further. Kind Regards, ProGreen team

Posted 2 years ago

“Poor service, I placed an order over the phone on Monday making sure we required the items for delivery on Friday at the latest. Did not receive the goods and when phoned Pro Green and asked for a tracking number to check on my expected delivery I was told the items had not been dispatched as one item was damaged in the warehouse which can happen from time to time but to my frustration, they should have told me there was going to be a ten-day delay on your item. We have got contractors booked for the weekend that we have now had to cancel due to your poor customer service.”

Helpful Report

Posted 2 years ago

Sorry to hear this and we apologise for the inconvenience caused. We will certainly take this feedback into consideration for the future. Kind Regards, ProGreen team

Posted 2 years ago

“Very poor customer service, poor follow up on order problems. There may be some problem, it always happens, but you've got to communicate properly. I found there was no willingness to do so. Sorry.”

Helpful Report

Posted 2 years ago

Hi Stephane. We are sorry to hear your dissatisfaction and we apologise for any inconvenience caused. We will take your feedback into consideration, especially on communication. Kind Regards, ProGreen team

Posted 2 years ago

“First and last time using progreen. I made an order for some herbicide, received an email saying it was dispatched. 10 days later I enquired where my order was, and was told it was damaged in transit. I was the called and told it had never even been dispatched as there was additional postal charges that i wasn't charged of told about for some reason.”

Helpful Report

Posted 2 years ago

Hi Alexander, we are sorry to hear this and we apologise for any inconvenience caused. Please feel free to give us a call or email if you would like to discuss this matter further. Kind Regards, ProGreen team

Posted 2 years ago

“Wouldn’t bother with this company poor delivery from start to finish, charge you more for p/p than the item, you have been warned”

Helpful Report

Posted 2 years ago

Hi Clint, Thank you for your feedback. I can see that your order was lost with the courier which we do apologise for on their behalf. Once we were notified that your order had not been received, we did re-dispatch a replacement for you. Our delivery charges cover the cost of the delivery only and do not work as additional profit for ourselves. We hope this helps explain things for you. The ProGreen Team

Posted 2 years ago

“As I write on 6th January 2024, I haven't yet received my order from 20th December 2023.”

Helpful Report

Posted 2 years ago

Good morning Edward, We are sorry to hear that you have not yet received your parcel, Our operations team have looked in to this for you and unfortunately the courier has lost this item in transit. We have now sent out a replacement 1st class so this should be with you as soon as possible. If you have any other issues with this order, please let us know and we can get them dealt with. Kind regards, The ProGreen Team

Posted 2 years ago

“Terrible. I paid and sent off my soil several weeks ago. I contacted them and asked where my results were. They replied to say they were delayed and they’d look into it. More than a week later I’ve heard nothing. Disgraceful. Refund please.”

Helpful Report

Posted 2 years ago

Hi Marian, Apologies for the delay from the laboratories behalf - I have checked with the team and you have now had your results and interpretation. These were dealt with our end as quickly as we were able to once they were in our hands. If you have any queries following receiving your results, please get in contact and we will be happy to help. Kind Regards, The ProGreen Team

Posted 2 years ago

“Item far to expensive and shipping costs ridiculous”

Helpful Report

Posted 2 years ago

Hi Christine, We are sorry you feel this way - unfortunately due to the nature of our products our delivery costs reflect the fact that our goods have to be transported with ADR couriers and as a result we are limited to the couriers we can use so are stuck with the prices they charge. Hope this helps. The ProGreen Team

Posted 2 years ago

“It’s hard to write a review when the materials purchased still have not arrived two weeks after the order was placed”

Helpful Report

Posted 2 years ago

Hi Roy, We are sorry to hear that you have not received your goods as of yet. This is very out of the ordinary for us. If you have not received them as of yet please could you call our customer service team on 01778 394052 and we will be sure to resolve this issue for you. Kind Regards, The ProGreen Team

Posted 2 years ago

“I paid almost £40 for postage to Northern Ireland, but item to 2 weeks to arrive after I had called the Company a week after ordering, to be told that they would ensure that the item would be sent to dispatch that afternoon. Not impressed by the service provided for a premium rate.”

Helpful Report

Posted 2 years ago

Hi Peter, I am sorry to hear that this happened - this is not the usual service from ourselves. I'm not sure why the first package didn't get to you however I can assure you our team would have done everything they could once aware of the issue, to get your parcel to you. If you would like to discuss this further do not hesitate to contact our customer services team on 01778 394052 and someone will be able to help you. Regards, The ProGreen Team

Posted 2 years ago

“Delayed delivery, then split delivery, then no consistently in the product between the split deliveries. Only 2nd time I’ve ordered and going back to previous supplier.”

Helpful Report

Posted 3 years ago

Hi Philip, We are extremely sorry that this has happened - I believe that this has been dealt with with one of my colleagues but if you wanted to talk about this further please call us on 01778 394052. Many thanks,

Posted 3 years ago

“I can't give any positive review yet as I haven't received my order still. UPS delivered it to a different city and I haven't received the replacement yet. Order placed on 4th April. UPS delivered somewhere on the 9th. I reported it as undelivered/lost on the 10th. I called on the 12th and was told a replacement would be sent. Nothing received as of the 17th.”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for your feedback - your case is being actively looked in to by our operations team and your goods will be with you soon. For a further update from them please contact us on 01778 394052 and they will be able to let you know what the most recent developments with this case are. Kind regards,

Posted 3 years ago

“The company do not communicate. We had an order take over 7 days to arrive, when we contacted them they never replied. When the item arrived we had two problems and yet again they never answered.”

Helpful Report

Posted 3 years ago

Hi Daniel, We are very sorry to hear that you have had this experience as this is very unusual for us. Our phone lines are always open so if you wanted to discuss this please call us on 01778 394052 and we would be happy to talk through this with you. Kind Regards,

Posted 3 years ago

“Gave up waiting and cancelled the order”

Helpful Report

Posted 3 years ago

Hi Phillip, We are very sorry to hear that you ended up going down this route and your experience wasn't what you expected - Our team did update you about the status of your order however one of our suppliers sadly let us down on the delivery time which is why it was taking longer than expected. Apologies for this

Posted 3 years ago

“Never received my order and I also paid for next day delivery. Called up to find out what was going on with my order and I was told I’d get a call back, never did. Apparently my delivery was made and signed for but it wasn’t my address or signature so my signature was forged. I’ve asked for a refund and still waiting to hear back. Not happy at all.”

Helpful Report

Posted 4 years ago

“Lots of test questions irrelevant. I feel it was wasted money. Never again!”

Helpful Report

Posted 5 years ago

Hi Alton, Congratulations on passing your E-Learning Rodent Control for Domestic & Industrial Use course. This course offers an industry standard certification from the regulator CRRU (Campaign for Responsible Rodenticide Use) and is Ofqual approved. The course was introduced to ensure safe and responsible use of rodenticides and protection of the environment. Without the certification professional quality rodenticides cannot be purchased. The course has been designed to cover all eventualities with this in mind. We are sorry you feel some of the questions are irrelevant. Thank you for your comments, LANTRA always welcome feedback and we will forward this on to them. Progreen

Posted 5 years ago

“The delivery was terrible. The driver took our parcel to a house several streets away in Parsons Green Lane then sent me a picture saying that Pedro had accepted the parcel. Completely false. The man who was given the parcel contacted me and I then had to walk several blocks with a trolley to pick up 25 kilos of fertiliser that was one floor up and carry it home. The driver the visited my home the next day (he had no trouble finding my house) and tried to say sorry and that it wasn’t his fault.”

Helpful Report

Posted 5 years ago

“Late delivering has left me now searching a new supplier and has cost me a job”

Helpful Report

Posted 5 years ago

WCF Ltd T/A Progreen is rated 4.7 based on 3,862 reviews