WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.70

4.7 Rating 3,861 Reviews

93 %

of reviewers recommend WCF Ltd T/A Progreen

4.7

Based on 3,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 28th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong part was orederd since no dimensions are shown on your website. The proised telephone call from an 'expert' did not materialise on Wednesday 14th May or on subsequent days. A follow up from you is stll needed”

Helpful Report

Posted 1 year ago

Hi Mark, sorry to hear this. I will pass this onto our team and ask them to get in touch with you as soon as possible. Apologies for the inconvenience and delay. Kind Regards, ProGreen

Posted 1 year ago

“My item was marked as dispatched on 30/04/25 it is now 12/05/95 and still not arrived. Communication is zero as several emails have had no responce”

Helpful Report

Posted 1 year ago

We do apologise there has been a delay in receiving your parcel. After looking into this further, the order was placed on 28th April and dispatched the next working day. We have a tracking number available with Parcel Force and can see there is an ongoing issue with the address, and they are unable to make this delivery until they’ve had confirmation of the address. After following this up this morning, we can confirm the address has been rectified and the parcel will be out for delivery and with you no later than Thursday this week. We will email you separately to confirm the tracking information and keep in touch with any further issues if any occur. Kind Regards, ProGreen

Posted 1 year ago

“Still waiting for product”

Helpful Report

Posted 1 year ago

Hi John, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 year ago

Dear John, a colleague has tried to reach you today, however, has been unsuccessful so they have left you a voicemail. In response to your review, your parcel has been dispatched but looking into the tracking, no further information has been provided from the courier, therefore we will need to take up an investigation with them. In the meantime, a replacement order has been raised and will be dispatched tomorrow (13th May) and on a next day delivery that should arrive before 2pm. One of the team will call you with any further issues if they arise. We sincerely apologise for the delay.

Posted 1 year ago

“Still waiting on the order that was dispatched on the 29th of April. It’s now the 9th of May.”

Helpful Report

Posted 1 year ago

Hi Gerald, sorry to hear this. I will chase this up with the team and come back to you as soon as possible. Apologies again for the delay and inconvenience. Kind Regards, ProGreen

Posted 1 year ago

Dear Gerald, after looking into the tracking of the order, we can confirm that it doesn’t appear to have had any scans by the courier since it was dispatched and therefore, we’ll be taking it up with them to investigate further. In the meantime, we can see you have spoken to a member of the team, and they have raised a replacement order that is on a next day delivery. This will be with you tomorrow and one of the team will email you with the tracking number. Any further issues, we’ll ensure to give you a call. We sincerely apologise for the delay.

Posted 1 year ago

“Order placed for soil testing kit on 31st March. Having been told by Brad and then Libby that it had been sent, and then resent 3 times. still nothing received on 3rd May and only 1 tracking number available from 23rd April. Very disappointed service.”

Helpful Report

Posted 1 year ago

Hi Sharon, sorry to hear about this. I will speak to the team and try to come back to you with an answer asap. Apologies for any inconvenience and delay. Kind Regards, ProGreen

Posted 1 year ago

“Still not recd the order. given it was training and not anything physical its pretty poor. I have had to hold off a member of staff for 2 weeks on full pay because he is not qualified. Lantra know nothing of the order either.”

Helpful Report

Posted 1 year ago

Hi Matt, I will speak to the team about this as this shouldn't be the case. Apologies for the inconvenience and delay, we will be in touch as soon as possible. Kind Regards, ProGreen

Posted 1 year ago

“Ordered proadvantage been sent proactive which is no good to me. Unfortunately I have opened it before I realised complete waste of money. Sent an e mail to sales team no reply.”

Helpful Report

Posted 1 year ago

I will pass this onto our relevant team who will be in touch to deal with this matter. Apologies for the initial inconvenience. Kind Regards, ProGreen

Posted 1 year ago

“Bought a ppe kit The visor had parts missing. Spoke to sam in sales - not been resolved - vey disappointing I will not use Progreen again - there are better suppliers out there”

Helpful Report

Posted 1 year ago

Hi Jon, sorry to hear about this. I will give our team a nudge to look into this again. Apologies for the inconvenience. Kind Regards, ProGreen

Posted 1 year ago

“Very disappointing service. The grass seed I ordered took nearly 5 weeks to be delivered. There was no communication from the company, despite me requesting an update.I had to phone the company 5 times and each time was assured the seed would be dispatched within a day or 2.”

Helpful Report

Posted 1 year ago

Sorry to hear you have faced this inconvenience and delay. I will pass these concerns onto the relevant team. Apologies again.

Posted 1 year ago

“After 2 weeks I had heard nothing despite my emailing several times. I eventually got through on the phone to be told they were out of stock of one item but could send an identical alternative! When my order arrived only part was delivered and again several emails later and no reply or offer to resolve. Won’t be ordering again and still want a refund”

Helpful Report

Posted 1 year ago

Hi - sorry to hear about this. I will pass this onto our team and will look to resolve this ASAP. Apologies again.

Posted 1 year ago

“Placed an order on a Monday evening for products ‘In stock’. By the following Monday the items had t arrived so I got in contact with Progreen to resend the order. By that Friday (so 11 days after the initial order) the items still hadn’t arrived. So got onto Progreen a second time, to find out the warehouse had cocked up and not sent my order. Shambles of an outfit, shan’t be ordering from this company again when there’s plenty of alternatives out there with better service.”

Helpful Report

Posted 1 year ago

Hi Nick - sorry to hear about this. I will speak to the team and try understand why this has happened. If there is anything else that we can do in the meantime please get in touch. Apologies again.

Posted 1 year ago

“I think I placed and paid for my order on 17 March. As it was to treat mares tail spore heads, hopefully before they ripened, I required delivery in reasonable time. Despite chasing my order, it has still yet to arrive. Probably too late now anyway as spores have been scattering for days... Can't see me using Progreen again..”

Helpful Report

Posted 1 year ago

Hi Bernard, I am sorry to hear this and apologise for these inconveniences and delays. I will pass this onto the relevant team and chase it up for you. Apologies again. Kind Regards, ProGreen

Posted 1 year ago

“As a long standing customer I was extremely dissatisfied and shocked by the non existent handling of a complaint regarding a damaged and missing item purchase. DPD had delivered numerous parcel, one of which was heavily damaged and had been retaped up by DPD. The 20kg bag of Amvista fertiliser was heavily damaged with hardly anything in, there was a Moss Killer missing also. I emailed the company several times over the course of last week, receiving no response or any acknowledgment. I will now have to resort to a chargeback with my bank to try and recoup these funds for my limited company. To be completely ignored by this company is unacceptable and unprofessional. AVOID.”

Helpful Report

Posted 1 year ago

Hi Andrew - I am sorry to hear about this. I have passed these concerns onto the team and will be in touch once I hear back. Again, I send my apologies. Kind Regards, ProGreen

Posted 1 year ago

“Im really disapointed as I used to spend a lot of money with this company each year and they took 2 weeks to deliver my herbicide. Whilst i appreciate the stock was out of stock, The problem i have is not at any time was i contacted to say that they were out of stock. When i phoned up they just seemed to laugh and joke it off. Not very professional. Ive completed various cources with progreen but i feel there service from taking the order to dispatch/delivery is very poor. The quickest ive ever had a delivery from progreen is 1 week and thats with me clicking on next day delivery. Absolutly shocking, Plus you have to keep chasing them. Its a blessing is disguise really as this prompted me to search round for someone else to supply the product. (whilst im not going to reveal their competitor) I not only found another company who offered next day and it actually turns up next day but also found the products much cheaper too.”

Helpful Report

Posted 1 year ago

We apologise for this inconvenience you have faced. I will speak to the relevant team and hope to come back with a further reply ASAP.

Posted 1 year ago

“Doesn’t work. Complete waste of money. I would have been better watering the weeds.”

Helpful Report

Posted 1 year ago

Hi, can I please ask what product you are referring to please? We would be happy to discuss this issue further. Kind Regards, ProGreen

Posted 1 year ago

“Goods ordered 25th February. No sign of the goods to date! Assurances have been made along with an apology for the delay. However still no sign of the goods after a replacement having been despatched 6th March 2025?”

Helpful Report

Posted 1 year ago

Hi Martin, We are sorry to hear you have experienced this issue - I have passed on these concerns to our appropriate team and will come back with further information ASAP. Kind Regards, ProGreen

Posted 1 year ago

“Ordered parts on 14th October, still waiting for delivery, no communication at all except for request for review, hence reason for 1 star”

Helpful Report

Posted 1 year ago

Hi Neil, I have checked your order number and it should now have been delivered. If this is incorrect and you are still waiting then please let me know and I will follow this up. We apologise for any inconvenience. Kind Regards, ProGreen

Posted 1 year ago

“Dicophar Useless My lawn is suffering from an infestation of sweet violet. Sprayed 200ml to 4litres water as per green keeper's instruction in the expectation there would be forced growth that would kill the plant. Left for 2 weeks, cut today, sweet violet still rampant. Would welcome your suggestions. Thanks Bernard Pickering Bernhil3@gmail.com”

Helpful Report

Posted 1 year ago

Hi Bernard. Sorry to hear this - I will pass your concerns on and try get an answer for you. If you are looking for a more prompt reply please contact our technical helpline on 0330 165 5568 or email: info@progreen.co.uk . Hope this helps. Kind Regards, ProGreen

Posted 1 year ago

“My experience with customer service has been disappointing. While the staff is courteous, they consistently fail to keep their promises of providing updates, forcing me to follow up every day. I purchased weed killer and a sprayer, which arrived promptly, but the sprayer was missing a crucial part, rendering it unusable. It's been about a week, and there is still no satisfactory resolution. I will likely request a return and refund for the sprayer. Additionally, my emails have gone unanswered.”

Helpful Report

Posted 1 year ago

Sorry to hear you have had this negative experience. Our customer service team can get very busy this time of the year but they aim to get back to customers as soon as they can. I will pass these concerns onto the relevant team. Kind Regards, ProGreen

Posted 1 year ago

“Delivery took over a week despite billed on website as 2-3 days incorrect product delivered”

Helpful Report

Posted 2 years ago

Sorry to hear this Mark, we apologise for such inconvenience. I hope this issue has since been resolved. Kind Regards, ProGreen team

Posted 2 years ago

WCF Ltd T/A Progreen is rated 4.7 based on 3,861 reviews