“We purchased the Pro-Form 995i treadmill directly using the 0% finance available. The whole process was quick and easy to do and the treadmill arrived very quickly.
The product itself was better than expected. It is a very sturdy machine with quick and easy start up (once you have built it). The building was a little tricky as the instructions were basic but between 2 of us we got it done within an hour.
The oiperating instructions again are basic so we have only used it in maual mode so far, apparantly there is 30 onboard workouts if you want them. The speed and incine respond quickly which is brill if you are doing an interval session.
We have had the machine for roughly a month now and had no problems but with the 2 year call out warranty and longer on the motor and frame we feel comfortable that it will last.
I would fully recommend this product and Pro-Form”
“Very impressed with my proform. It links to an app via Bluetooth so I can monitor how well I am doing. It has a big comfy seat and is nice and quiet so I can watch tv or my iPad at the same time. My one slight peeve is that the resistance seems quite high compared to gym bikes. I have not got passed 1 yet although at the gym would be on 8-9. Good motivation to do more though!”
“tried to claim on warranty looks like i will have to take them to court to get machine fixed that is still within warranty period, Console touch screen not working”
“Expected 2-3 day delivery but waited 9 days for delivery date. Paid for 2 man delivery to take upstairs but they needed 3 men. Disappointed they would not install equipment as I cannot!
Still waiting for a further delivery date, had no contact from company since. Dreadful service.”
“The item arrived 7 days after placing the order via the web.
During assembly all seemed to be going well, however I could not get the bolts to screw into the M8 locknuts. Being a keen DIY person I wrestled with the situation for a couple of hours finally realising that the bolts or nuts were faulty. I called Icon support the next day. I told them the exact name of the bolt and nut and the point in the assembly. The operative needed me to confirm the exact page and process as per instruction manual. I did not have it with me however did find a copy online and confirmed the step.
I was told the parts would be sent to me and would take up to 5 days.
When they arrived they only supplied the bolts and not the nuts. When I tried the new bolts - same problem i.e. It was the nuts that were faulty. Why was I not sent both.
Anyway I popped to B&Q bought some nuts and hey presto all worked.
I feel aggrieved that the nuts werent properly checked before delivery. Secondly I had to spend extra time identifying the exact step in the instructions and finally receiving half the parts. To add insult the parts received were not the faulty ones in that operation.”
“Excellent service and communication from start to finish. The sign of a good company is how they sort problems out. There was a slight problem with a couple of the bolts in the kit. I rang mid afternoon to report it, the replacements arrived in the post the next day. superfast turnround.”
“The delivery crew wasn't even aware of the "upstairs delivery" option we paid for, and spent their time arguing the treadmill should be in the garage instead. Not their fault, if proform / icon doesn't bother to let them know and have them prepared to carry a 100kg box through stairs.”
“Order still at status "Processing" after 10 days. Website doesn't always save changes made. I changed my password and was then unable to login using the new one - eventually worked after changing it 4 times.”
Hello Janet,
Thank you for your review.
Your order was processed within the hour of the order placed which you received your purchase seconds after the order was to processing.
We were not aware at the time of any issues with the website regarding password changing but I do apologise that this inconvenienced you.
If you have any future issues or enquiries please do not hesitate to get in touch.
“I was struggling to find a way to renew my iFit membership because of a change of approach from iFit. ProForm had a subscription available via a voucher which actually turned out to be cheaper than the membership fee quoted by iFit. A win all round.”
“The machine arrived and we set it up. It does not power up apparently it is shorting because of a faulty motor. I was told the new motor would arrive within 3 days now it is going to take 10 days. We still don't know if it will all work. It is a birthday present. So no, not impressed so far with the equipment or the service. You must do better.
N Alidina”
