The item arrived 7 days after placing the order via the web. During assembly all seemed to be going well, however I could not get the bolts to screw into the M8 locknuts. Being a keen DIY person I wrestled with the situation for a couple of hours finally realising that the bolts or nuts were faulty. I called Icon support the next day. I told them the exact name of the bolt and nut and the point in the assembly. The operative needed me to confirm the exact page and process as per instruction manual. I did not have it with me however did find a copy online and confirmed the step. I was told the parts would be sent to me and would take up to 5 days. When they arrived they only supplied the bolts and not the nuts. When I tried the new bolts - same problem i.e. It was the nuts that were faulty. Why was I not sent both. Anyway I popped to B&Q bought some nuts and hey presto all worked. I feel aggrieved that the nuts werent properly checked before delivery. Secondly I had to spend extra time identifying the exact step in the instructions and finally receiving half the parts. To add insult the parts received were not the faulty ones in that operation.