“Received my csx 325 broken out of the box!!!!!!!!! Only to be told I would have to wait for repair NOT even offered a replacement!!!!!!!!!
Customer service friendly enough but don't really care.
I have now returned my bike ant to be honest would never shop with you again.
Please read the reviews other customers have left for you on Trus polite not good the way you treat you customers. You need to cut the dead wood out from tour staff.
I have now bought a new that guess what worked out of the box and the seller has excellent reviews.
Pro firm need to wise up and start respecting their customer base.”
“Excellent customer service; When I received The X-Bike a knob was broken, so I rang and explained the situation. I was contacted back by email and then sent a copy of my receipt and 2 photos of the the broken knob. I received an immediate acknowledgement stating that although the sub-assembly was out of stock its delivery would be arranged from elsewhere (France?). Within 5 days the Item was delivered by courier That's fantastic service! Thank you for your efficiency.”
“I am Using the Pro Form Tour De France ProFORM bike...Very Happy with the machine.. Great realistic bike ride and coupled with the ifit workouts its great...
Frank”
Hello Frank,
Its josh from ProForm Fitness.
Glad to hear you are getting the most out of your Tour De France exercise bike, Good choice pairing the machine with the iFit Membership as it is very easy to get lost in the iFit library due to the many thousands of workouts that have been created!
Any questions or queries please do not hesitate to get in touch!
“One month in and very happy with the machine. Only negative side is the heart rate monitor which is useless and varies between 60 and 150 or so every few seconds - so you need to wear an alternative device. Other than that would recommend it as it is sturdy, easy to assemble and represents good value for money”
“Delivered very promptly and although a large box was in good condition. Courier put the machine in gym room at bottom of garden without issue. Machine was pretty straightforward to set-up, although it did take two of us to move into position. Once assembled it worked straight away and have had several good runs in first week. It will take a little time to become familiar with all the programs etc but so far so good. all round very pleased with purchase and would recommend.”
“Absolutely dreadful. Bought X-Form Duo which would not fit together properly. Handelbars won’t fit in slot and chair bangs around so much you get a headache using it.
Called customer services for help. They asked me to send videos and pictures which I did. It was then escalated to a manager - but still waiting for any reply. Now entering third week. Repeatedly told Manager will call me - only for nobody to ring.
Dreadful customer service - clearly could not care less and hoping that I will just go away.
I believe they also own the Nordic brand so avoid that as well.”
“Great piece of equipment,Great delivery,A bit of patience needed 2 put it together but would highly recommend this for anyone looking to keep fit at home.”
