Hi Sonia,
Thanks for taking the time to leave a review.
Sorry to hear about your delivery. This item was sent direct from the manufacturer. Is it possible for you to send images of how the delivery arrived to sales@protilertools.co.uk please? We can then feed this back to the manufacturer for you.
Thanks,
Pro Tiler Tools
“Tufnells the deverivery company used for my order can’t give a time slot, which means taking the whole day off stuck indoors. Nightmare! I had to pay an additional £18 for a time slot of 0800 hrs to 1200 hrs. One of the items was damaged, i’m still waiting for a replacement part. Pro tiler did organise a exchange for one item that I ordered the wrong size. Which was good, pro tiler gave good advice on phone and helpful, nice to deal with But still waiting for replacement damaged part.”