Hi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have forwarded an email to Fedex accounts manager regarding this as this is not the experience with strive to provide. We are sorry again for the inconvenience caused.
“From ordering to delivering was literally at matter of days, pro tiler kept me up to date with the delivery and progress. Their prices are competitive compared to most other retailers.
What let them down on this occasion was I ordered Webi boards direct, they sent them with out any protective plastic on the corners resulting in most the boards being damaged. This will now add quite a lot of time on my job, also could result in me not having enough material to finish it off.”
Hi Aurimas,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. In regards to packaging all our orders are packaged efficiently to make sure our customers orders arrived undamaged. We can see that you ordered a wooden poll, grout and a squeegee. This would require packaging sufficient for this order. We are however pleased you had good service and a quick response.
“Product came a day later Then expected date given, & when paying shipping you expect a more accurate date of delivery How ever when un packing yesterday it appears both bags delivered are actually expired in June, we are now in July!? Still yet to use product to review its capabilities & finish.”
Hi luke,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. I can see that you placed your order on Saturday 29th June at 14.16pm on a standard 1-3 working day delivery service.
As we were shut then on the Saturday and also on Sunday, this was then picked up on Monday 1ST July and delivered on the 4th July on the 3rd working day in the delivery time frame.
At PTT, we only dispatch Monday- Friday. All orders placed over the weekend will be dispatched on Monday.
Regarding the dates on the bag. The dates on the bag are dates of manufacturer from the supplier and they have a 12-month shelf life.
“Product was very good, can’t fault it. However I paid extra for next day delivery, courier claimed they attempted to deliver however the camera proved them wrong, contacted customer services and was basically told that there was nothing they could do. Lost labour wages as we couldn’t do anything without these items. Shame really”
Hi Richard,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can see that you order on the 9/5/24 and Fedex attempted delivery on the 10/5/24, however no one was available. This was then delivered on Monday 13/5/24. We are sorry to hear about the issues you have had and will forward this review onto our account holder at Fedex.
“Didn't do quite what I expected, even putting it on undiluted I still had to use a scraper, scrubbing the tiles with a hard bristle brush wouldn't hack it.”
Hi Jack,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have tried to contact you regarding this issue, however we have not heard back from you. We will pass on this review regarding the product to our manufacturer. If you need any further help please contact us at Pro Tiler Tools.
“Unfortunately my first order with pro tiler hasn't gone as smoothly as expected. My order wasn't complete but after some emails to them and calls from them the issues have been rectified. Customer services have been very good eventually resolving my problem and I will most likely order again.”
Hi Terry,
Thank you for taking the time to leave a review.
We are sorry to hear about the inconvenience this has caused.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
Hi Michael,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience you have had with us. We have tried to contact you to speak to you regarding finding products cheaper elsewhere. Unfortunately we have not been able to get in touch with you. At PTT, we offer a price match guaranteed and if any of our customers are able to find prices cheaper elsewhere we can match.
“Upto the point of ordering the experience was very good - however from that point it was anything but..
Paid an additional £30 for next day delivery (which is not an inconsiderable amount) but next day came and went without any goods received. Then when the goods were delivered, only part of the order showed up. I had to then wait until 7:30pm the following day to get the balance of the order - so 3more days than what was scheduled.
I’m sure FedEx play their part in this but nonetheless I’ve paid for a service I simply didn’t get. I’m sure a refund for not getting what I paid for will be forthcoming.
No complaints about the quality of the products - just very poor delivery and distribution.”
Hi Simon,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience you have had with us. I can see that you ordered on Saturday 30th March at 21.22pm on a next working day. Unfortunately due to the bank holidays this would have left us on Tuesday 2nd May. I can see that the you received half of your order on the Wednesday 3rd April and the rest on the 4th April. I do apologise for the delays and we will raise this issue with our accounts manager at FedEX. I can see that my colleague has refunded you the next working day and that will be with you shortly.
“Good selection of stock, ordered the Karl Dahl wash boy set which showed a soft grip handle sponge but arrived with the replacement sponge with no soft grip. Did speak to staff but was advised it doesn’t come with the advertised soft grip handle sponge. The listing should be updated to reflect this if this is correct to avoid confusion.”
Hi Naeem,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have been in contact with yourself and have explained the situation. We have sent out a replacement which hopefully should be with you. We are sorry for the inconvenience caused.
Hi Stephen,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We will raise these issues with our accounts manager at Pallex regarding this issue. I can see one of my colleagues has contacted you and refunded the shipping in full. We are sorry again for the inconvenience caused.
Hi Stuart,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience with us. Unfortunately it looks like these bags have been damaged in transit. We have been in contact with you to resolve this issue and have offered you 2 bags free of charge on your next order. We hope to serve you again.
“Finding the product and buying it is simple and easy. The product arrived promptly. However, the shopper experience could be improved by alerting the buyer about the compulsorily required tool to use with this product.”
Good morning Mary,
We are glad you found the product and ordering process nice and simple. We have tested your user journey recently and we do agree that the product tools should be attached and displayed on the ordering page. We have listened to your feedback and improved this to avoid this happening again.
Apologies this wasn't seen on our side before your ordering. It's feedback from our good customers which allows us to improve. If you require anything else, please give us a call and we will be happy to discount your order as a thank you.
Kind regards,
Stephen
Pro Tiler Tools
Thank you for your review of Pro Tiler Tools. We are humbled by your kind words and take pride in providing excellent customer service. We truly care about our customers and apologies that on this occasion you were let down by the courier. Unfortunately, couriers are currently in their peak times and are experiencing a lot more parcels than usual due to the Christmas Period.
If there is anything else we can do to make your experience even better, please don't hesitate to reach out. We're here to help!
“I’m really glad you do these reviews. However this was not the best of experiences as my item has still not been delivered. They said that today they are going to deliver it. I paid extra for next day delivery and I ordered my knee pads last week Wednesday. Today is Monday”
Hi Robert,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We are glad the product met your expectation. As we have discussed the VAT is for your product and delivery charges. The product itself is just the one product and can be used as a prop/jack. We look forward to serving you again.
“Would’ve been 5/5 but recently they’ve stopped offering a very good trade discount (£4 off on a £100 plus order compared to normal pricing is a joke) so by the time you add delivery on they’re actually quite a bit more expensive than purchasing from a local merchant. Promotional items have been poor too compared to last year too.”
Hi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have been in contact with yourself to speak to you regarding this. As explained on the phone trade discount varies on certain products and brand. We have had a look through your orders and can see that there has been Trade discount applied, however the items you have purchased we have applied the most discount we can on them products. We have forward your email and contact number to a member of staff who will be in contact to set up an account for you.
Hi Glen,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience you have had. We have forwarded on this review to Genesis regarding the quality of the product. We appreciate your honest feedback and are happy to hear you received excellent service throughout. We look forward to serving you again.
“Unfortunately for the second time incorrect order received incorrect colour grout,wrong size tile trims ordered 10mm recieved 8mm very poor order management!!”
Hi Malcolm,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about the experience you have received. We will raise this issue with our team and we apologise for this mistake. If you ever have any problems in the future please give us a call and we can look at resolving any issues as quickly as we can. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Paul,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you was happy with the prices and service you received. With regards to delivery costs this is done off weight and size rather than quantity. We can see that your ordered 20 bags of adhesive along with 4 bags of grout which would need to be palletised. We would love to charge less, however this is what we get charged from our courier services.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
