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printerinkdirect.com Reviews

4.1 Rating 5,346 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,184
 Metrics Info
4.1
Based on 5,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews

About printerinkdirect.com:

Printer ink, direct to you. Buy your cheap printer ink cartridges, laser toner cartridges from our safe online store. Fast free delivery with all orders over £20 on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon and many more.

Visit us at printerinkdirect.com to see our range.

If you have any questions feel free to email us at sales@printerinkdirect.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Hilary Knight
Verified Buyer
“Ordered before Christmas. Told they would email me before sending - arrived at the end of January.”
Helpful Report
Posted 3 years ago
Jennifer Towers
Verified Buyer
“Ordered on 16th January, order confirmation stated order date 26th!!, received on 28th!!!. Did not answer any of my emails. Will not use again. Very poor customer service”
Helpful Report
Posted 3 years ago
Mayur Pandya
Verified Buyer
“I received the order nearly one month later, after emailing them twice as they do not have a contact number to cancel as I had ordered my printer cartridge from somewhere else. They do not respond to enquires or cancellation requests so I will be never ordering from this company and to be honest, there are lots of reputable companies out there that will send you what you pay for on time!”
Helpful Report
Posted 3 years ago
David Gearing
Verified Buyer
“Useless ordered 21 days ago, supposedly 1-2 days delivery still waiting, no phone number to ring…. Have emailed twice both ignored. Wish I’d checked out their reputation on Trustpilot as would never have touched them looks to me like a scam company. Will give them to end of week before asking AMEX for a claimback. Be warned steer clear… UPDATE: They did finally get back to me (after the above review was left on Google reviews) as they said they would. They did get the order in the post and promised a full refund as a gesture of good will. I refunded the the majority of the order to a member of the family off the back of this promise, MY MISTAKE the refund never arrived they have ignored 3 more emails over the last week. AVOID AT ALL COSTS THEY CAN NOT BE TRUSTED AND USELESS AT CUSTOMER SERVICE.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The order took a while to arrive and then I did not receive a VAT receipt which I have constantly asked for. I have sent numerous e-mails and not received a reply. Customer Service is not very good after you have placed your order.”
Helpful Report
Posted 3 years ago
FLORENT SHABANI
Verified Buyer
“SORRY TO SAY THIS, BUT I NEVER RECEIVED THE ORDER. I HAVE SENT SEVERAL EMAILS BUT NO ONE HAS GOT BACK”
Helpful Report
Posted 3 years ago
Kevin Andrews
Verified Buyer
“They don't work🤬🤬🤬”
Helpful Report
Posted 3 years ago
Abraham Oosthuizen
Verified Buyer
“Delivery would have been next day, it took more than 3 weeks for my ink to be delivered!!!”
Helpful Report
Posted 3 years ago
Amanda Glyde
Verified Buyer
“I have emailed more than 3 times to request an invoice for my purchase and had no reply to any.”
Helpful Report
Posted 3 years ago
Malcolm Rosenberg
Verified Buyer
“I ordered two of the cartridge only one delivered. Contacted several times no response. Don't buy from them unless you wanna get ripped off. Con men”
Helpful Report
Posted 3 years ago
Abigail Blumzon
Verified Buyer
“I placed this order for the Epsom XP-4100 cartridges but the incorrect type show f up on my order receipt and was subsequently delivered despite me sending an email to Printer Ink Direct immediately after I realised their error. I have now sent 3 emails and not heard back to a single one. What awful service — I now have £20 of printer cartridges that I paid for yet did not want or order”
Helpful Report
Posted 3 years ago
Mark Picton
Verified Buyer
“They will not respond to my emails. Been trying to get them to send a reply for about a month now and I have been blanked.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Rubbish.... Cancelled order prior to despatch .... Still theysent it.... Trying to get s refund is impossible”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very bad experience, the seller does not respond to email. Ordered in December - still waiting for order to be delivered. Sent many emails - no responses. Reached out on Facebook and was just asked the order number and after the seller went quiet. Still waiting to hear back about my order”
Helpful Report
Posted 3 years ago
Stephen Evans
Verified Buyer
“The Ink you sent me was not Recognised, and you never got back to me, so went and bought a new printer with Inks, and throw the Inks and printer down the Rubbish Tip.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“When the cartridge arrived it did not fit, was not even close. Emailed them perhaps 10 times now to have a refund/replacement, No response. one month on, i still send an email, still no response”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Received the wrong paper, not compatible with my printer, no reply to emails or ‘contact us’ facility on website. Awful.”
Helpful Report
Posted 3 years ago
Paresh Sodha
Verified Buyer
“ORDER 1028458. Order Date: 12/01/2022 Compatible Brother TN423 High Capacity Toner Cartridges Multipack × 1 £79.99 We have still not received the cartridges ordered on 12/01/22. You have no contact number. You have not responded to my email sent on 18th and 20th January 2022. It is very frustrating and annoying. Before any further action is taken please respond to my email.”
Helpful Report
Posted 3 years ago
Tomas Baltazari
Verified Buyer
“The cartridge doesn’t print. I’ve written to you to complain about it four days ago and never heard back from you. Therefore I am extremely dissatisfied with the product and the service”
Helpful Report
Posted 3 years ago
Irving Leaderman
Verified Buyer
“have not used it yet but the delivery took a long time without any notification when i would get it so much so i had go out and buy the ink in a shop”
Helpful Report
Posted 3 years ago
printerinkdirect.com is rated 4.1 based on 5,346 reviews
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