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printerinkdirect.com Reviews

4.1 Rating 5,346 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,184
 Metrics Info
4.1
Based on 5,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews

About printerinkdirect.com:

Printer ink, direct to you. Buy your cheap printer ink cartridges, laser toner cartridges from our safe online store. Fast free delivery with all orders over £20 on inkjet supplies and laser consumables. For great deals and savings on original and compatible cartridges, visit the website now. We stock brands from Epson, HP, Canon and many more.

Visit us at printerinkdirect.com to see our range.

If you have any questions feel free to email us at sales@printerinkdirect.com

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dinesh Sharma
Verified Buyer
“No customer care hence not a reliable company as no one responding customer call or mail so after payment you dont know whether you will receive goods or not. We got our items after various call and email so not recommending anymore.”
Helpful Report
Posted 2 weeks ago
Patrick Thornton
Verified Buyer
“Delayed shipping, had to buy elsewhere. Tried to cancel via email but no response.”
Helpful Report
Posted 2 weeks ago
Paul Newby
Verified Buyer
“3351 cartridge does not clip properly into my Epson XP-530. contacted sales team by email. Still no response.”
Helpful Report
Posted 2 months ago
Catherine Halliday
Verified Buyer
“Slow dispatch with no response to my email query. Just knowing that things were delayed would have been appreciated.”
Helpful Report
Posted 3 months ago
Steven James
Verified Buyer
“sent out rapidly but tried to contact to say it was wrong type for printer on the chat page which doesnt work. i have a cartridge that is not suitable for my epson printer which google recomended”
Helpful Report
Posted 3 months ago
David Cann
Verified Buyer
“I ordered cartridges and paid on 14th but did not rec'd them until 25th - I emailed 3 times with no reply”
Helpful Report
Posted 4 months ago
Anthony Richards
Verified Buyer
“2 weeks for delivery”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“I have only tried the black ink, and I'm sorry to say that this ink doesn't seem to like my printer and the work comes out patchy.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Was very late delivery and poor communication as didn't reply to emails”
Helpful Report
Posted 6 months ago
Pauleen Rafferty
Verified Buyer
“Delivery fine - but I just cannot get them to give me a VAT invoice - have asked 3 times now.”
Helpful Report
Posted 7 months ago
L Jiggins
Verified Buyer
“I emailed Sal to put the complaint in about one of my cartridges, not working 2 1/2 weeks later I’ve had no reply”
Helpful Report
Posted 8 months ago
Rachel Sharp
Verified Buyer
“I HAVE JUST INSTALLED THE CARTRIDGE AND IT DOESNT WORK SO NOT PLEASED”
Helpful Report
Posted 8 months ago
David March
Verified Buyer
“Order 1096628 should have contained 540A, 541A, 542A, and 543A. What I received was 541A, 541A, 542A and 543A, as packing list. So, no black cartridge, but two blue cartriges.”
Helpful Report
Posted 9 months ago
Kevin Repper
Verified Buyer
“Ordering simple, delivery quick,cartridge compatibility questionable and contact with this company is virtually impossible when trying to resolve issues I had trying to load up the replacement cartridge's”
Helpful Report
Posted 9 months ago
Chris Boyda
Verified Buyer
“Poor after sales/ customer service. Placed an order, & received an email/invoice to say item will be shipped within 1-3 days. After 10 days I had not received items, contacted them through mail & received no reply. Waited another few days sent another email, then another & another to which there was no response to any. After nearly three & a half weeks I went onto their site & onto thei web chat (there is no phone number for them & emails don’t get answered) & explained my frustration with the missing order & was told that one of the items were out of stock. He immediately promised to send out the order with an alternative to which I was please to receive the very next day. A little bit of customer care/contact to explain could have gone far to avoid tarnishing the company’s image/reputation. It is not a one off situation, as you only have to read through countless other reviews having similar issues. So far I’m happy with the items, will I use them again? Not so sure.”
Helpful Report
Posted 9 months ago
Beth Hurcombe
Verified Buyer
“Quick delivery easy to order. Colours were comparable but just can't get the black to work.”
Helpful Report
Posted 9 months ago
Doreen Buck
Verified Buyer
“The ink was advertised as fitting my printer but they didn't. I had to open one of the inks to find it didn't work so a complete waste of £24.99.”
Helpful Report
Posted 10 months ago
Viv Freke
Verified Buyer
“Well I have had good experiences in the past. However, this time I ordered some replacement ink, paid with PayPal, got the recipt inside 2 minutes. Eight days later no ink. Tried to contact them, typical modern site, no phone contat, chat line not responed to inside 20 minutes, ended up having to emai them. Next day received email saing my order had been dispatched, this was not too bad. However, not receiving an apology or explanation of what hole my order fell into is bad.”
Helpful Report
Posted 10 months ago
John Heawood
Verified Buyer
“You delivered cartridges to me and so far they are working, so thank you for that. But I was disturbed to find that though your website (and this email) showed a picture of a genuine Canon 541XL - one of the inks I ordered - what arrived was a cartridge, marked 541XL, but in a different, more anonymous box - clearly not a genuine Canon, whatever else it is: a refill perhaps? In my humble opinion, to offer and presumably charge for one product and then to supply another is not straightforward business dealing: there is another name for it, which I'm sure you know. I'm not even sure that what you are doing is legal, under either English or Scottish law. However I'll leave you to reflect on that, and just repeat my thanks for the cartridges I have received: so far, so good. John Heawood”
Helpful Report
Posted 10 months ago
Katherine Wyatt
Verified Buyer
“Disappointed as one of the inks has leaked. I hope the remainder will work.”
Helpful Report
Posted 11 months ago
printerinkdirect.com is rated 4.1 based on 5,346 reviews
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