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PRIMO REGISTRATIONS Reviews

4.9 Rating 7,565 Reviews

98 %

of reviewers recommend PRIMO REGISTRATIONS

Company Reviews

4.9

Based on 7,565 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01252 49 1111

Email:

INFO@PRIMOREGISTRATIONS.CO.UK

Location:

Transfer House, PO Box 489, Fleet, GU51 9FL
Fleet
GU51 9FL

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PRIMO REGISTRATIONS 5 star review on 20th April 2024

PRIMO REGISTRATIONS 5 star review on 15th April 2024

PRIMO REGISTRATIONS 5 star review on 1st April 2024

PRIMO REGISTRATIONS 5 star review on 1st April 2024

PRIMO REGISTRATIONS 5 star review on 19th March 2024

PRIMO REGISTRATIONS 5 star review on 17th March 2024

PRIMO REGISTRATIONS 5 star review on 16th March 2024

435

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an automated service it is very good. However, I've tried calling them twice for advice and the customer service attitude is poor, I'm left feeling that customer phone calls are unwelcome. Having spoken to the DVLA (who were incredibly helpful) they suggested I call Primo to find out exactly when the documents were sent in (I bought these as a Christmas present and am keen to get them on a car as a surprise), the reply I got "well you'd have been sent a text, and if you phone DVLA your application will go to the bottom of the pile". Obviously if I had received a text I wouldn't be calling....and I'm still none the wiser. Quite frankly, their customer service is appalling. I wish I'd gone direct to the DVLA. My advice, shop elsewhere if you value good service.”

Thank you for your feedback. I'm sorry to hear that you felt our customer service was not acceptable so I have investigated this for you. After listening to the call I can confirm that what you have written is not quite correct. Our colleagues have years of experience in dealing with transfers, and when they tried to give you some advice you put the phone down on them? I can also see that we sent you an email and text to advise you on the progress and timescales on the 9th Dec at 10.25am which you read at 11.21 and 18.28, then again at 12.08 on the 11th, and also at 15.16 and 15.27 on the 22nd. However, I can also see that the transfer was approved on the 23rd at 10.44 and you read the email to confirm this at 10.55. Now that the transfer is complete I hope that you enjoy your new registration.

“Very easy and fast service”

Thank you for taking the time to give us this feedback. It was a pleasure helping you and we wish you many years of enjoyment with your new plates! All the best, Team Primo

“Excellent service. A call within seconds of order confirming something I'd missed. Email confirmations through every step.”

Thank you for taking the time to give us this feedback. It was a pleasure helping you and we wish you many years of enjoyment with your new plates! All the best, Team Primo

“My new registration and transfer was completely hassle free using the managed service. I ordered my reg on Saturday, the plates and a simple form to return arrived Tuesday, the plates were on the car on Friday. So it all happened in less than a week with text and email updates at every stage. Now that's what I call good service. :-)”

Thank you for taking the time to give us this feedback. It was a pleasure helping you and we wish you many years of enjoyment with your new plates! All the best, Team Primo

“Supplied the plate i was looking for at a great price.”

Thank you for taking the time to give us this feedback. It was a pleasure helping you and we wish you many years of enjoyment with your new plates! All the best, Team Primo

“WAS QWICK VERY FRIENDLY WOULD DEFO USE AGAIN”

Thank you for taking the time to give us this feedback. It was a pleasure helping you and we wish you many years of enjoyment with your new plates! All the best, Team Primo

“when I spoke to primo first time to place an order, the person I spoke to was impatient, rough and not friendly at all.... I felt very bad after the conversation and I never had any conversation like this before,,......”

Thank you for taking the time to give us this feedback. I'm very sorry to hear that you didn't think our sales advisor was friendly with you - if you'd like to contact us on info@primoregistrations.co.uk with the details we will investigate this for you. In the meantime we wish you many years of enjoyment with your new plates! All the best, Primo

“I honestly thought this was going to be a major hassle. I couldn't have been more wrong. Smooth and easy transaction process. Primo handled the entire thing and kept me up-to-date with emails and texts. It couldn't of been more simple. A big thank you to all the staff a Primo who handled my transaction. I now have a private plate. Thanks.”

Thank you for taking the time to give us this feedback. we hope you have many years of enjoyment with your personalised plate! All the best, Team Primo

“Made the change over easy with simple instructions and very little paperwork, they very quick and efficient. Well worth paying for them to do the transfer as it took the worry out of doing it wrong.”

PRIMO REGISTRATIONS 5 star review on 27th July 2016

Thanks very much for taking the time to give this feedback. We wish you many years of enjoyment with your new plates! Lovely picture too! All the best, Primo

“I received the number plate promptly after just three days. After one week I already had my V5 and everything was sorted with my insurance for me. Everything was perfect. I am very pleased and happy.”

Thank you for taking the time to give us this review - it was a pleasure helping you. Enjoy using your new registration! All the best, Primo Team

“Fantastic prices, number plates are of great quality and everything arrived quickly. Customer service is also excellent!”

Thank you very much for your review. It was a pleasure helping you. Kind Regards, The Primo Team

“Quick despatch. Good communication. Helpful information in emails they sent with regular updat on the order.”

Thank you very much for your review. It was a pleasure helping you. Kind Regards, The Primo Team

“Service outstanding”

Thank you very much for your review. It was a pleasure helping you. Kind Regards, The Primo Team

“Very easy to deal with and clear communication. The only issue is I ordered a number plate kit which I was advised would arrive with my new plates but it was missing.”

Thank you for your kind comment. I'm very sorry to hear that you haven't received your fixing kit - please could you contact us on 01252 491111 so that we can organise for one to be despatched to you. Many Thanks

“The transfer was quick and I was informed every step of the way how things were progressing, really pleased with everything”

Thank you very much for your review. It was a pleasure helping you. Kind Regards, The Primo Team

“Best price compared with other dealers for same plate.”

Thank you very much for your review. It was a pleasure helping you. Kind Regards, The Primo Team

“First time ordering of any plates, felt nervous and sick purchasing online.Cant believe how quick and smoothly this all went from clicking the sale button to the plates legally on the car, the service from the calls I made were all helpful and reassured me as I was worrying,I recommend Primo Registration for anyone who is doubtful like I was, a smooth and easy purchase.”

“I have now purchased two plates off Primo and all I can say is they are awesome, great communication and perfect customer service. I would advise everyone to use them. Thanks Primo.”

PRIMO REGISTRATIONS 5 star review on 17th June 2016

PRIMO REGISTRATIONS 5 star review on 17th June 2016

“Very efficient service, even though I made a mistake. Lovely friendly receptionist to talk to and very helpful e.mails. Rev. Ken A Almond”

PRIMO REGISTRATIONS 5 star review on 16th June 2016

“Excellent service & delivery!!!”

PRIMO REGISTRATIONS 5 star review on 12th June 2016

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PRIMO REGISTRATIONS is rated 4.9 based on 7,565 reviews