As an automated service it is very good. However, I've tried calling them twice for advice and the customer service attitude is poor, I'm left feeling that customer phone calls are unwelcome. Having spoken to the DVLA (who were incredibly helpful) they suggested I call Primo to find out exactly when the documents were sent in (I bought these as a Christmas present and am keen to get them on a car as a surprise), the reply I got "well you'd have been sent a text, and if you phone DVLA your application will go to the bottom of the pile". Obviously if I had received a text I wouldn't be calling....and I'm still none the wiser. Quite frankly, their customer service is appalling. I wish I'd gone direct to the DVLA. My advice, shop elsewhere if you value good service.