Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 34,128 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 34,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 19th October 2025

Anonymous

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The selection pages were great. The payment pages were awful. Took me ages to actually pay as had to provide far too much information, and had used the company before so had forgotten password (the alert when trying to create an account - which I never want to do for any company - wasn't obvious so that took a while too. Simply payment, you don't need my address and phone number, unless I'm having something delviered to me - the payment agency (in my case paypal) handle the payees details. Nearly gave up. This questionaire is equally bad as I used the web-site - yet the next question only offers live chat, email and telephone - which I used none of. I accidentally selected 'Email' before seeing the tiny 'optional' flag but there's not opportunity to then take email off. I didn't email you, but your questionnaire is poorly design, just like you payment page.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your taking the time to leave. I am very sorry to hear about the issues you have experienced while using our services on this occasion. We do apologise for any inconvenience caused. I will pass this feedback on to our Development team to be looked into. Warm regards Tom

Posted 3 years ago

“I ordered an afternoon tea hamper as a birthday gift for my grandmother which was delivered 7 days earlier than the requested delivery date. This wouldn't have been such a problem if she wasn't away for Christmas. The hamper was left on her doorstep and she found it there when she returned 4 days later. Much of the food was perishable and had been unrefrigerated for almost a week which rendered it not good to eat. I reported this via the chat system on 27th & 29th December and also via the contact form on 29th December but have not had a reply. I was going to leave it until I had an email asking "How did we do?".”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that your order was delivered early while there was no one at the address to accept delivery. I have located your order and can see that this has been resolved. Best wishes Rosie

Posted 3 years ago

“The hamper basket itself is lovely, we will certainly make use of it again. However the contents inside leave much to be desired. The package sizes are far too small! One packet had literally 4 biscuits inside, the Christmas pudding was minute, enough for one person. the jars of jam and marmalade were only 130g! Almost everything (except the two bottles of wine) was just a sample. To live up to its asking price, how about putting full size food in it?”

Helpful Report

Posted 3 years ago

Hello, Thank you for you taking the time to leave a review. We are incredibly sorry for any disappointment caused by your order on this occasion. I will pass this feedback on to our supplier to be looked into. Again our apologies. Tom

Posted 3 years ago

“Had a breakage due to glass items not being wrapped or kept separate”

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Posted 3 years ago

“Really disappointed I ordered a personal card and payed for it but no card came with the hamper leaving my mum wondering who had send it”

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Posted 3 years ago

“Would not use again... Delivered two days early, with only 2 day use by on it. This meant the present had to be given and eaten before Christmas Day. Was left with a neighbour, as we weren't expecting it to be delivered 2 days early, no card pushed through. Its a good job we have honest neighbours. Ruined the surprise and present for my 91 year old grandma.”

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Posted 3 years ago

“Unfortunately delivered way in advance of requested delivery time, meaning contents are probably not as fresh as they could've been for christmas.”

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Posted 3 years ago

“I have just bought a hamper from you and paid for it. I live in Australia and have sent the hamper to my father in the UK. I had to give you my email etc as well as other information and in return you asked me if I would now like to have a discount code voucher. So of course I have said YES. So I fill out my email again and you said email not valid so NO VOUCHER. What a rip off. Do I order through you again .....................................”

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Posted 3 years ago

“Unfortunately my son is awaiting his hamper, could you please look into this for me”

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Posted 3 years ago

“Very cheeky to advertise free delivery and process the payment as subtotal and then add £5.99 for delivery at the very last click”

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Posted 3 years ago

“Bit smaller than expected”

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Posted 3 years ago

“Ordered for delivery on Tuesday 13th, arrived on Friday 16th. Bit pointless ordering for a specific day”

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Posted 3 years ago

“Still not received my hamper.”

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Posted 3 years ago

“Late delivery”

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Posted 3 years ago

“Well, I suppose if I had received the hampers I would be able to give a better review. Knowing Royal Mail is holding strike action, you still chose to use them as your courier which I find bizarre. The 5 hampers were ordered on Thursday 15th December and they're still not here.”

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Posted 3 years ago

“I have not recieved my hamper on the date i expected and now it will arrive too late for my recipient.”

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Posted 3 years ago

“Very very expensive for the small amount you get. I certainty wouldn't buy from them again.”

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Posted 3 years ago

“I don't like being forced to create an account. No option to check out as a guest. Too many pre ticked options- special delivery, receiving promotions etc”

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Posted 3 years ago

“I received the hampers really quick but I received 3 hampers out of 4 and still waiting for an answer”

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Posted 3 years ago

“Unfortunately, my gift was time sensitive to the recipient and its two day since it was due to be delivered. My guests only have three more days before the leave the address.”

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Posted 3 years ago

Prestige Hampers is rated 4.7 based on 34,128 reviews