Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,401 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,401 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 19th May 2024

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant I received was a miniature rose, not any of those listed on leaflet and it died within a day. Was present from nephew in Australia.”

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Posted 2 years ago

“Chocolate and sweet hampers look big but very sparse for what you pay.greatly disappointed.”

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Posted 2 years ago

“We have had two hampers this Christmas from prestige and I think all the items are of inferior quality. I do feel you could do better. Disappointing 😞”

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Posted 2 years ago

“On receipt of the parcel it was immediately wrapped as a Christmas gift. Unfortunately, the person receiving the gift advised me that there was no wine or any alcohol in the hamper. The first item which I chose was alcohol but it was not in the hamper.”

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Posted 2 years ago

“We ordered 3 items to be delivered to 3 homes in the Outer Hebrides. One arrived on time and in good condition. The other 2 were severely delayed and arrived smelling off. The tracking didn't work well and several phone calls to express our disappointment and try and resolve the situation were unsuccessful. in the end 2 replacements were offered and sent - one of which went to the person who had received their gift on time! So of our 3 gifts, one family received 2 good ones, one received one good and one smelly and the third received a hamper that had been out of refrigeration for 10 days! There are no words for our disappointment.”

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Posted 2 years ago

“Lovely hamper but extremely expensive and charged for delivery, only option available as no slots elsewhere, so Prestige cashed in”

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Posted 2 years ago

“There was a mix up with my order but it was put right in the end.”

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Posted 2 years ago

“I have given 2/5 as two of my hampers arrived safe and sound. The 3rd however was an unmitigated disaster, items broken, mother injured by broken glass in the hamper and worst of all, no response on the live chat, no response on the phone, no response to email. By far the poorest customer service I have experienced in my life. Would 100% recommend to anyone you use another company. Really disappointing and due to an injury my mother can no longer cook Christmas dinner (which she actually loves to do). Poor”

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Posted 2 years ago

“Delivery was a day late”

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Posted 2 years ago

“Same as the other bad reviews on here I went in for surgery, knowing I wouldn’t be able to shop for presents this year, I ordered hampers. Many hampers Ordered on the 6th December for a 20th December delivery to all my friends and family in the Uk. I live in Australia. 2 have turned up so far (24th) I spent more than £500 with this company Now whilst I am supposed to be recovering I’m frantically calling the Uk local shops (from Australia) trying to see if local shops can help, which thankfully most have. once this awful company respond to me they will be getting a piece of my mind. And I will be requesting a refund.”

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Posted 2 years ago

“Hamper was delivered a week early luckily the person who it was for was home.”

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Posted 2 years ago

“The hamper did not arrive. When I contacted Prestige, the customer service advisor was dismissive, shrugging their metaphorical shoulders - DHL had the hamper, there was nothing further she could do to help me; at the same time, DHL told me they could not discuss the issue with me as I was neither the sender, Prestige were, nor the recipient. A subsequent phone call, after the Christmas hamper had still not been delivered and DHL stated it 'might be put on the van tomorrow' (Christmas Eve, 3 days after it was due to be delivered) the customer service advisor was much more efficient and understanding, immediately organising a refund. However, this means my sister has had no Christmas gift from me.”

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Posted 2 years ago

“Ordering was quick and simple but 10 days later, still not received confirmation of shipment!”

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Posted 2 years ago

“I specifically instructed that the hamper I ordered be delivered on Dec 21 which was significant date for the people to whom it was sent. Unfortunately it was delivered the next day which spoilt the treat.”

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Posted 2 years ago

“Disappointed with size, not a lot for your money.”

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Posted 2 years ago

“Disappointed. I've ordered from Prestige before with no issue but my last 3 orders have not been good. I put in 3 orders for people for Christmas. 1st one turned up 5 days early with no notification when I booked a certain day to make sure someone was in to receive it. Luckily someone happened to be in as they were unwell. The 2nd one turned up on the correct day luckily but was just left on the porch without ringing the door bell, luckily the tracker alerted me and I called to check it had been received. The 3rd one has not arrived on the day booked and no idea whats happened to it or where it is as Prestige say its with the courier and for delivery and was due to be delivered by a certain time but nothing has arrived. Poor service when I've spent quite a lot on these orders due to very good previous experience.”

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Posted 2 years ago

“Have tried to contact Prestige to see if my Hampers were delivered but never got a reply, still don't know if my customers got them. I have bought off them before so I know how good their hampers are, but their customer service is awful”

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Posted 2 years ago

“We asked for the hamper to be delivered on Monday 20th December to celebrate a special family occasion. Much to our great disappointment the hamper was delivered on Thursday 16th December, and I am still waiting for an e-mail from you to confirm delivery!”

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Posted 2 years ago

“The actual Hampers are not bad however the website is a nightmare to use. Twice I had thought I'd completed an order and then to find out, with no communication from Prestige, it hadn't gone through. I checked with my card issuer who had no record of the transactions so at least i wasn't charged. There was no communication from Prestige Hampers advising me the order was not being fulfilled and when i tried calling was on hold for over 10 mins each time, so gave up as i couldn't bare the awful hold music anymore. Would have helped if there was a chat functionality. I get times are tough with lots of sickness and especially this time of year, but it would help if customers were kept as informed when things don't go through as Prestige do when the order is taken.”

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Posted 2 years ago

“I would not have placed an order if I’d known that the the delivery would be delayed - this could have been communicated clearly when the order was placed as it was a gift for a birthday so rather fell flat. It was misleading to suggest that delivery would be made on a particular day when the company must have been aware they wouldn’t be able to deliver to that schedule. Disappointed and will not be ordering again.”

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Posted 2 years ago

Prestige Hampers is rated 4.7 based on 32,401 reviews