Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,978 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Informed 3 days after placing the order that it could not be honoured as they couldn’t deliver to the addresses I entered. No reason stated, and the website clearly stated that they could deliver to the aforementioned addresses. No apologies made, and I was informed a refund would be processed. I have chased several times, still no apology made, no refund returned, but they have said it will be processed.”

Helpful Report

Posted 2 years ago

“I ordered from your website a hamper to be delivered to my family in Australia. I received confirmation of my order and another email saying it was being made up. Then I received an email saying it was not a hamper for Australian delivery with a link to order flowers. I replied say I did not want flower and did not place an order. I asked for any monies to be refunded.. I see from my bank that the money has been taken and no reply has been given to my two requests for a refund. Disgusting.”

Helpful Report

Posted 2 years ago

“Do not use, website great but they do not deliver or answer any communication. Effectively they have stolen funds and failed to deliver. Buyer beware.”

Helpful Report

Posted 2 years ago

“Lucky people giving 5* reviews for this awful company. Christmas cheese platter hamper still not received and all communication being ignored . Check out the Trustpilot reviews for more accuracy. Will be reporting to Trading Standards.”

Helpful Report

Posted 2 years ago

“I paid for guaranteed delivery and ordered 10 days ago. No one answering phones or emails! This was a Christmas present. They knew about the strike so why send out with Royal Mail. You talk about 100% customers satisfaction but can’t even be bother to tell your customers when you close and open over the Christmas period. Totally disgusted.”

Helpful Report

Posted 2 years ago

“Not Happy at all I sent 3 hampers with tracking at £5.99 no tracking found on any email also 1 of the Hampers never arrived on the date asked for and still hadn’t 5 days later ???”

Helpful Report

Posted 2 years ago

“Waste of time. Took 48hrs to notify me that they do not deliver to Northern Ireland. Took my money though.”

Helpful Report

Posted 2 years ago

“My brother has not received hamper which was meant to be delivered 23rd Dec...very upset.”

Helpful Report

Posted 2 years ago

“Brilliant service , delivered in time for Christmas even though I left it to last minute to order. The in laws loved it, thank you so much . Will be back for more orders soon.”

Helpful Report

Posted 2 years ago

“still havent recieved it even thoigh booked a specified date for delivwry”

Helpful Report

Posted 2 years ago

“Sent to the wrong address so someone else received it - not the postal services fault but the company itself”

Helpful Report

Posted 2 years ago

“Terrible!no email confirmation,the hamper didn’t turn up on the day requested,could not get hold of anyone on the phone or by email so ended up having to order another one!then obviously 2 turned up!”

Helpful Report

Posted 2 years ago

“I haven't received my order that was due to arrive yesterday, not happy as it was a present.”

Helpful Report

Posted 2 years ago

“I’ve tried multiple contact attempts Prestige Hampers 😞 Our parents in the UK received totally the wrong hamper and are without their Christmas gift. I’ve had no answer to emails, messages and the chat function for days.”

Helpful Report

Posted 2 years ago

“Very unhappy that the hamper was delivered a week before the requested date.”

Helpful Report

Posted 2 years ago

“How can you ask for a review when you have failed to deliver the item? You can't blame the post as it was couried. Please don't offer choice of delivery day if you can't deliver that day or the next. And most importantly, get a customer service phone line!!! So so poor. Never again.”

Helpful Report

Posted 2 years ago

“No delivery on date asked for . No response or update ???”

Helpful Report

Posted 2 years ago

“Never reply to messages. I ordered to the wrong address and my order was next day delivery. There was no option to cancel so I emailed, messaged on instagram, tried the chat bot, and also called but no response from either of these methods. Very poor would never order here again”

Helpful Report

Posted 2 years ago

“Hamper costing £71.48 ordered mid December with acknowledgement received 16/12/22 stating Hamper would be delivered to Granddaughter in Perth, Scotland, on Sunday 18th Dec. Advised by our Granddaughter that Hamper had not been received, various calls to Chatline which proved to be absolutely useless -kept getting that "Don,t understand-will ask Team Member to contact". Despite various calls to Prestige by both Chatline and Email, not one person from Prestige has been in touch, tried telephoning today (23rd Dec) , was told that Office Hours were 9.00 until 5.00 and still no joy with nobody answering. Hamper, as far as we know, is still undelivered, will certainly not be using Prestige in future-it would appear that present will not arrive in Perth by Christmas -very poor service, this Company does not deserve to have any business.”

Helpful Report

Posted 2 years ago

“So I Ordered Two Christmas Hampers for Delivery to South Devon on Thursday 22nd December 2022. Packages claimed to have been Delivered by FedEx on Thursday 22nd December 2022 at 2:13pm, was not Signed for by the Recipient (despite the Tracking saying otherwise as it was obviously Signed by the FedEx Driver and Left somewhere, or Was it ? ... i think not) and Yet the Recipient who was in All Day has Still not Received the Goods. All Neighbouring Properties, Apartments and Grounds have been Checked. So Whereabouts and to Whom did they Deliver / Leave the Packages, if indeed they have done ? Am Extremely Disappointed. Customer Services are not Responding to Anything Sent by Email or Customer Service Forms or their Live Chat. Certainly an Appalling way to Treat Customers. Certainly do not Feel Valued at All. Yes, it's a Busy Time of Year but that should be Expected in this Type of Business so No Excuses for Poor Customer Service. In fact it should be the Exact Opposite. Perhaps I will hear from Someone from Customer Services but Doubt very much that I will. Please Think Twice before Ordering as You are Likely not going to Receive the Goods.”

Helpful Report

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,978 reviews