Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,979 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do NOT use these people. Ordered a hamper to be delivered by Dec 21st and it never arrived. There is NO way of speaking to someone in customer service. NO phone numbers and when. you type in the help assistant bot it keeps saying no agents available. I have been ripped off. I DO NOT RECOMMEND”

Helpful Report

Posted 2 years ago

“Took my money, never delivered anything,ignored my refund requests and couldn’t get through on the phone!!! Terrible service”

Helpful Report

Posted 2 years ago

“Prestige hampers really stuffed up, they delivered 3 orders, all on time, all incorrect, They charged for gifts but didn't deliver, very embarrassing and disappointing. They do not reply to emails and the phone line is closed, I should have read the reviews before placing an order. If I hadn't asked my relatives if they liked the wine , to which they replied, what wine? None delivered, 2 different deliveries same problem. Totally ruined the Christmas gifts, too late to go elsewhere. Don't waste your time. I won't use again.”

Helpful Report

Posted 2 years ago

“I ordered a package of bakery items to be delivered to my husband who will be alone for Christmas. I arranged for delivery on his day off so he'd be home to receive it being a cold food package. It didn't arrive. Later the next day I saw it was delivered the day late....only the photo of the packages were not of the packages at his flat they're in someone elses house. So we don't know where they delivered it. I emailed Prestige when they didn't arrive on the Wednesday and its now Friday and I've had no reply. This is the second time I've had issues so I won't be ordering again it's just not worth the upset knowing my husband now has nothing for Christmas.”

Helpful Report

Posted 2 years ago

“You did terribly. The hamper ordered was not delivered and I do not know how to find it. Tracking indicated it was left in a post hub somewhere. The fresh food will be no good by the time it is found and the recipients and myself, as sender very disappointed. What are you going to do about this? Your telephone has not been answered all day.”

Helpful Report

Posted 2 years ago

“Dreadful, hamper was late so food was off, no communication at all and trying to find the hamper I had ordered to see what chilled food might perish was impossible as it wasn’t on the website anymore”

Helpful Report

Posted 2 years ago

“I am a recipient 1)Received hamper with nothing to indicate who had sent it. 2)Second problem enclosure states out of date23rd December ! for a Christmas hamper. No idea how to resolve this”

Helpful Report

Posted 2 years ago

“Absolutely would not use again, ordered for the 20th for a present arrived 2 days late and paperwork advised not to eat if not delivered on the 20th, can’t get hold of anybody so now my dad has no hamper for Xmas So I’m the whole a waste of 44 pounds and customer service doesn’t exsist”

Helpful Report

Posted 2 years ago

“Arrived late , no one answered phone calls, emails, or chat”

Helpful Report

Posted 2 years ago

“Late delivery of hamper - meaning waste of food. I tried contacting customer service by phone but (apparently) always 'closed - I tried several times during the day over several days! The supposed 'live chat' function was not available - it did not appear to exist on the webpage. And the email response was slow and not very helpful. Based on this experience, I would not recommend at all.”

Helpful Report

Posted 2 years ago

“Order was placed by our daughter as a gift for us and supposed to be delivered by Tue 13th Dec but did not receive it until evening of Fri 16th. Notified Customer Service by email immediately but so far have not received any communication other than an auto-generated reply. Tried to telephone Prestige Hampers customer service but never got through, just placed continuously on hold.”

Helpful Report

Posted 2 years ago

“YOU ACTUALLY HAVE THE CHEEK TO SEND ME A SERVICE RATING EMAIL WHEN YOU IDIOTS/SCAMMERS DID NOT DELIVER THE HAMPER WHICH WAS TO REACH MY FRIEND YESTERDAY !!! At the very least, this is the worst service experience that I have received ordering a gift online. The WORST CASE SCENARIO - Your whole website is a scam and you are taking thousands of customers like me for a ROYAL ride. YOU CAN HIDE BEHIND THE RUBBISH SERVICE OF ROYAL MAIL - BUT ITS YOUR RESPONSIBILITY TO ENSURE THAT YOU DELIVER WHAT YOU SHAMELESSLY TOOK MY MONEY FOR. Anyway, if you guys are a legitimate business - REFUND MY MONEY IMMEDIATELY SO THAT I CAN FORGET YOU AND YOUR PATHETIC SERVICE !!!”

Helpful Report

Posted 2 years ago

“Absolutely dreadful service - a hamper was returned as one of the digits was mistyped and they wanted to keep the hamper AND my £70!!! Disgusting - I will never ever use them again and I have spent hundreds with them in the past”

Helpful Report

Posted 2 years ago

“Ordered almost £70 worth of hampers to be delivered on 18th no sign of any delivery have since tried DPD tracking to which I got a reply that the item is a perishable and not going to be delivered so tried to contact prestige hampers and despite various attempts can not get through, this experience has left a sour taste and I will not be using the service again or recommend to others. And now £70 down will have to try and find an alternative gift for the intended person”

Helpful Report

Posted 2 years ago

“4 hampers ordered and paid for only 3 picked on the system and trying to sort with the customer service is painful. Clueless, despite explaining the issue in simple english.”

Helpful Report

Posted 2 years ago

“Terrible experience. Ordered 3 hampers, one arrived. cant get anyone on the phone says the office is shut and its within office hours. Would not use again for our business to purchase client hampers. The one that arrived was also a day late. Same old story a silly email to say a ticket has been raised, while no actual solution and no one to speak to.”

Helpful Report

Posted 2 years ago

“Ordered as a gift for a work colleague to be delivered yesterday as we finished work today until the new year. Not received. Left me very embarrassed when she gave me my gift today!”

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Posted 2 years ago

“Not arrived yet”

Helpful Report

Posted 2 years ago

“Terrible. Paid for next day, nothing received and still nothing with no contact from Customer Service despite emailing in. Then received an email with “how did we do today”……well nothing has arrived so you tell me? Will never use again.”

Helpful Report

Posted 2 years ago

“I have still.to receive my package”

Helpful Report

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,979 reviews