Login
Start Free Trial Are you a business? Click Here

Prestige Hampers Reviews

4.7 Rating 33,974 Reviews
94 %
of reviewers recommend Prestige Hampers
Company Reviews Metrics
4.7
Based on 33,974 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Prestige Hampers Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“Everything else was excellent, but the products were delivered 3 days earlier than I had ordered. Normally wouldn't complain about this, but now the timing was planed to fit the other activities.”
Helpful Report
Posted 2 years ago
Robert Prouse
Verified Buyer
“Experience was OK but items ordered were delivered before the nominated delivery date, luckily I was at home and the items went very well secured for transport with outer packaging damaged and wet”
Helpful Report
Posted 2 years ago
James Mckinlay
Verified Buyer
“Hamper arrived a day late so unable to consume the food. Still waiting for a reply from customer services”
Helpful Report
Posted 2 years ago
Stephen Bough
Verified Buyer
“Products seem perfectly nice, but website is appalling. Search function is completely broken, trying to claim voucher code that actually referred us to it is impossible. I hope my Great Aunt enjoys the hamper though!”
Helpful Report
Posted 2 years ago
Linda Ann Fielder
Verified Buyer
“I am sure I will not win any prizes The site was difficult to negotiate and I had to keep going back to order. It was tricky but got done in the end I would have liked an easier time”
Helpful Report
Posted 2 years ago
Susan Clifton
Verified Reviewer
“Received afternoon tea box from a friend . Ordered on 09 December and delivered on 12th. Chocolate loaf cake was out of date on 10 December , one day after it was ordered. Had I waited to open it on Christmas Day would have been more out of date. All other items were fine but so disappointed witn the chocolate loaf cake. Order ref 06594475.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The recipient said that it arrived despite the fact I received no notification of dispatch as an email informed me that I would receive dispatch notification”
Helpful Report
Posted 2 years ago
Alison Austen
Verified Buyer
“The website is very difficult to use if you have an overseas address and your chat bot is not 24 hours.”
Helpful Report
Posted 2 years ago
Ian Dunbar
Verified Buyer
“Good choice of products. Website is clunky. Confirmation email makes no mention of delivery details or date. Now nervous that the delivery will be late.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I wanted to send multiple gifts to the same address but could not find a way of doing this without paying multiple delivery charges, No-one was available on the chat and no one came back to me from customer services in time so I had to change my plans. A little bit disappointed that there was no way to speak to a real person to clear up my options quickly. Next year I will be more organised so I have time to shop around properly!”
Helpful Report
Posted 2 years ago
Petra Brammer
Verified Buyer
“Deliivery Late still ok”
Helpful Report
Posted 2 years ago
Stephanie Oakham
Verified Buyer
“Hi so far the hamper hasn’t been delivered So I can’t comment”
Helpful Report
Posted 2 years ago
Graham Robinson
Verified Buyer
“Product okay but delivery which was a gift was made a week earlier than requested”
Helpful Report
Posted 2 years ago
Michael CHALONER
Verified Buyer
“I await comments from the recipients about the Quality of the Hamper contents! Your Delivery Service is EXCELLENT, if it's carried out to the Date offered, at short notice! YOUR WEBSITE IS ABYSMAL!!!! IT HAS TAKEN ME 3 HOURS TO ORDER 4 ITEMS! FIRSTLY CONTENTS OF EACH HAMPER SHOULD BE LISTED ON THE MAIN PAGE, TO AVOID THE NECESSITY TO GO 'BACK & FORTH' TO MAKE COMPARISONS! THEN WHEN PLACING ORDER IT KEEPS DELETING PREVIOUS ITEMS, WHILE OFFERING THE ITEM LAST ORDERED AGAIN INSTEAD OF THE NEW ONE YOU WISH TO PURCHASE! WHEN YOU ATTEMPT TO DELETE THESE UNWANTED ITEMS IT DELETES THE PREVIOUS ITEM YOU'VE JUST ORDERED AND DO WANT! i'VE HAD TO ENTER ALL MY ITEMS AT LEAST TWICE AND SOME FOUR TIMES! AN ABSOLUTE NIGHTMARE FOR AN 'OLDIE'! (I'M 89!)”
Helpful Report
Posted 2 years ago
Upesh Padhiar-tutton
Verified Buyer
“Your website is infuriating. I tried 4 times on my phone to make a card with photo upload but there was a speach bubble in front of the continue arrow, which meant that I couldt proceed´. so I tried on my laptop and a similar problem occured whereby there was no way of proceeding because of the way the website is arranged. So I gave up and just ordered the hamper´! wasted loads of time, didnt get what I wanted and Prestige lost revenue. And consequently next time I may go elsewhere.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The Hampers are nicely and securely packed and in good price but they charge £5.99 per item per delivery so if you order 3 of them you actually paying £18 for delivery to your home which is quite bad.”
Helpful Report
Posted 2 years ago
Mike Edwards
Verified Buyer
“Had a lot of problems logging in as a returning customer and had to make at least 3 phone calls to your CS dept. Managed to log in myself eventually but all this took at least and a bit hours.”
Helpful Report
Posted 2 years ago
Kevin Tonkin
Verified Buyer
“Ok, but next day delivery at £5.99 extra is added automatically, and can not be disabled even though it says optional!”
Helpful Report
Posted 2 years ago
K
Unverified Reviewer
“My order arrived very early which I don't mind but arrived in quite a big box and makes the gift not look great. Think the picture is very misleading.”
Helpful Report
Posted 2 years ago
Michael Baldwin
Verified Buyer
“Hamper appeared great, but should have been delivered yesterday and still not arrived and no word from carrier.”
Helpful Report
Posted 2 years ago
Prestige Hampers is rated 4.7 based on 33,974 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request