Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,374 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 25th April 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived very early which I don't mind but arrived in quite a big box and makes the gift not look great. Think the picture is very misleading.”

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Posted 1 year ago

“Hamper appeared great, but should have been delivered yesterday and still not arrived and no word from carrier.”

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Posted 1 year ago

“Not Hampers fault Royal Mail failed to deliver on the 13th saying I wasn't in, which I was , nor did they deliver to the alternative safe place Royal Mail say will try again on Friday 16th”

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Posted 1 year ago

“The website was fine, my only criticism would be the payment page, the total and coupon bit should be before/above the card/payment bit, both for ease, clarity and the feeling of honesty of the transaction.”

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Posted 1 year ago

“Although I specified the delivery date on the calendar provided during the order, both of the packages delivered 5 says before the planned delivery date. One of the receivers were out of town and their neighbour had to keep the big package for 5 days. Product is good but logistics capabilities can be very important too.”

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Posted 1 year ago

“Great hampers but adding a personalised card was sooooo difficult that I gave up!!!”

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Posted 1 year ago

“Website difficult to navigate.”

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Posted 1 year ago

“Somehow the gift was delivered to the wrong address. I don’t know where the error was made. Fortunately the postman was familiar with the recipient’s name and the delivery was to the right person. I didn’t get details of recipient address as other organisations do. They also send sender’s details. Gift delivered on time.”

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Posted 1 year ago

“After I entered an Irish delivery address the site defaulted back to a UK address. I hope my hamper will be safely delivered to Ireland.”

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Posted 1 year ago

“Really poor website and interesting customer service. Paid 3 times using Apple Pay on the website and order seemed to go through with no confirmation. Contacting customer service and had some positive responsive saying they would call me to resolve the issue. No call even after chasing. I’ve ordered via card now on the website myself and it seems to have gone through. Not sure why you need to pay 3 shipping charges for baskets going to the same address either. Would really appreciate 2 of these refunded.”

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Posted 1 year ago

“Only just ordered but so far so good. Website easy to access and well designed.”

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Posted 1 year ago

“What a disappointment when opening the hampers i bought for xmas presents to find that 1 of the pieces of cheese had to be used before DECEMBER 8TH...xmas day is DECEMBER 25TH some wks later so not usable. Surely you think all cheeses would have a shelf life until at the latest DECEMBER 25TH”

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Posted 1 year ago

“Waiting for second instalment 😊”

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Posted 1 year ago

“dissapointed the 10 off was not applyed to our order website was not user friendly”

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Posted 1 year ago

Hello Gordan, Thank you for your review. We are very sorry to hear about this and for any disappointment caused. we have located your order and a member of our customer has contacted you via email. Best wishes Katie

Posted 1 year ago

“It used to be possible to choose the contents of the hampers. Your idea of what I want to send is not the same as mine! It was frustrating trying to circulate between the various options which seemed to contain the same hampers. It did not seem to be possible to send TWO things to the SAME address, though it was possible to send the same thing to two different addresses. The credit card payment option didn't work.”

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Posted 1 year ago

Hello Laurence, Thank you for your feedback. We are very sorry for any disappointment caused on this occasion. This will be fed back to the relevant departments to be looked into. Again our apologies, best wishes Katie

Posted 1 year ago

“Nice products, shame one could not pick delivery but automatically was charged 5.99”

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Posted 1 year ago

Hello, Thank you for your feedback. We will this feedback on to the relevant departments to look into. PH

Posted 1 year ago

“reasonably impressed with the service other than the fact that having ordered two hampers to be delivered to the same address on the same day i have been charged twice for delivery . surely thats just wrong”

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Posted 1 year ago

Hello Ronald, Thank you for your review. We are very sorry for any disappointment caused. We have located your order and contacted you via email to advise further on this. Best wishes Rosie.

Posted 1 year ago

“It was a cheese hamper that was ordered, For the price paid the products were OK, delivery was OK. However the cheeses were in a plastic bag and the chutneys were wrapped in a brown paper and just put in a prestige Flower box ?? Not quite what I was expecting from the description on the web site or had from other hamper company's”

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Posted 1 year ago

Hello Raymond, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We will feed this back to the relevant departments to be looked into. Best wishes Katie

Posted 1 year ago

“Hamper not delivered on time”

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Posted 1 year ago

Hello Michael, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and passed this onto our dispatch manager to look into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Ordered as a gift , so I never actually saw the hamper . But my friends liked it & it arrived when promised.”

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Posted 1 year ago

Prestige Hampers is rated 4.7 based on 32,374 reviews