Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,974 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 25th June 2025

Anonymous

Prestige Hampers 5 star review on 24th June 2025

Jennifer Christine Lloyd

Prestige Hampers 5 star review on 22nd June 2025

Barbie Harrison

Prestige Hampers 5 star review on 21st June 2025

Roxanne Ellis

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

Anonymous

Prestige Hampers 5 star review on 19th December 2024

Christine Locke

727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not too bad”

Helpful Report

Posted 1 year ago

Hi Natalie, Thank you so much for your positive feedback of Prestige Hampers! We take great pride in our quality products, fast delivery, and excellent customer service. We strive to make sure each and every customer is delighted with their purchase, and it sounds like we have achieved that with you. Thanks again for your fabulous review. If you need any help or advice in the future, please don't hesitate to reach out. All the best, Prestige Hampers Team

Posted 1 year ago

“It was my fault for not really looking into it but the hampers are definitely far smaller than they appear so that should be kept in mind”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Paige! We are very sorry for any disappointment caused while using our service on this occasion. I will feed this back to our supplier. Best wishes, Katie

Posted 1 year ago

“Looks ok but will not be sampling contents until christmas”

Helpful Report

Posted 1 year ago

Thank you so much for the positive review, Patricia! We really appreciate your feedback and are thrilled to hear that you've had such an enjoyable experience with Prestige Hampers. We hope the hamper is enjoyed!

Posted 1 year ago

“Hamper was well received but arrived a week earlier than requested which didn't match up with the date I wanted it to be gifted”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We do apologise for any inconvenience the early delivery may have caused. In peak periods such as Christmas, please be advised that orders can be delivered early to avoid network congestion within our third pary courier services dispatch. Kind regards, Tom.

Posted 1 year ago

“I didn't find your on-line ordering procedure at all easy to use. It took me several attempts to get to order confirmed !!!”

Helpful Report

Posted 1 year ago

Hello Ray, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“A little disappointed with the content in previous years we had much more my opinion is that it is not value for money any more.”

Helpful Report

Posted 1 year ago

Thanks for the great review Stan! We're so glad to hear that Prestige Hampers was able to make such an impression. We appreciate your kind words about our attention to detail and outstanding customer service. Our team puts a lot of effort into making sure our customers have a positive and enjoyable experience when they shop with us. Kind regards, Tom.

Posted 1 year ago

“Website needs updating and it is difficult to change the things that pop up and make paying difficult . It makes the site feel insecure ...the bot needs removing completely . The site design is a bit trashy flashy and the photographs of poor quality”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“Only succeeded at the 3rd attempt, very complicated procedure on line. Hope delivery is a better performance”

Helpful Report

Posted 1 year ago

Hello James, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“We received an excellent hamper as a gift and we were so delighted that we thought we'd order one as a gift for a friend. What I did not like was that Prestige Hampers insists upon taking more details than are required to pay by PayPal in order, I assume, to facilitate their marketing campaigns.”

Helpful Report

Posted 1 year ago

Thank you for the kind words about Prestige Hampers. We strive to make it easy for you to find the perfect gift for your loved ones. We're so pleased you've been happy with the range of options available and with the helpful customer service team. We value your feedback and always take it on board to ensure our customers have the best possible experience. If you ever have any questions or queries, we're just a call away and would be more than happy to help. We look forward to seeing you again soon! Kind regards, Tom.

Posted 1 year ago

“hampers look great however I had to use a desktop rather than my mobile as it wouldn't render properly on mobile and wouldn't let me scroll down to continue to the next part of the checkout process after selecting what type of account. V frustrating.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“Quick easy and hopefully reliable”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on Prestige Hampers! We are committed to providing our customers with exceptional service and appreciate your taking the time to provide us with your feedback. We strive to make each customer happy and thank you for highlighting that we were able to do that for you. Thank you again for your kind words.

Posted 1 year ago

“Recipients always seem pleased. Struggled to pay, though.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom.

Posted 1 year ago

“The service was good apart from not being sent a dispatch notice”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 1 year ago

“OK OK OK OK OK”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you so much for your kind words about Prestige Hampers. We are so pleased to hear that you had such a wonderful experience with us. We take customer satisfaction seriously and always try our best to ensure our customers are happy with the service they receive. We are also here to help should you need any assistance with your purchases in the future. Please do not hesitate to reach out to us. Thank you for your review, we appreciate it! All the best, Prestige Hampers

Posted 1 year ago

“When I ordered this hamper it was priced as £29.99. As I arrived at the checkout page, the price had changed to £30.49 (plus £5.99 delivery!!!). Somewhat unsatisfactory. It is not fair to increase the price of the goods in the time it takes you to order it on-line, and - if you order a hamper, you would expect it to be delivered wouldn't you????”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for your review. I am very sorry for this and any disappointment caused. I can confirm this will be for the premium message card. This can be deselected at checkout. Warm regards, Rosie

Posted 1 year ago

“Despite what it says on it's website it is not possible to order multiple items in one go.”

Helpful Report

Posted 1 year ago

Thank you, Michael, for your review! We strive to create an easy and pleasant shopping experience for our customers, and feedback like yours helps us maintain our impeccable standards. I can confirm multiple items can be ordered at the same time. Please do not hesitate to reach out to us if you need help.

Posted 1 year ago

“Dreadful website. Ordered 2 items. Added an address for 2nd item and it overwrite address on item 1 and didn't record it for item2. Dah. Worst I didn't choose special cards but was billed for them. Worst of all the final price before I paid was shown as 85.98, and once I had paid - too late to change - it was 97.96. It looks like I was charged X2 for each delivery. Never again!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jane, we are sorry for the concerning experience you had with Prestige Hampers. It sounds like you faced an issue with the website when you tried to add a different address for the second item, and that the final price shown on the payment page was higher than expected. We apologize for the inconvenience this has caused you. I would like to explain our delivery process to clarify any confusion. Since we pack our items separately for optimal protection, there is a delivery charge per item. This is because each item requires its own unique tracking number, and each trackable package incurs a separate delivery charge. Warm regards, Tom

Posted 1 year ago

“Check out procedure so complicated verify and check this etc doesn't make easy transaction.”

Helpful Report

Posted 1 year ago

Hello Daphne, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“I ordered 2 hampers of the same value and I received them very promptly. One of the hampers was packed very neatly the other looked like it had been packed by a child who had been told to put their toys away.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for leaving us a review! We are very sorry for any disappointment caused by the packaging of one of the hampers. I will raise this with our team to be looked into. Best wishes, Katie

Posted 1 year ago

“Ordering process got bit confusing I thought my order was £29 however got charged £34 Not very happy first order felt like site was misleading unfortunately”

Helpful Report

Posted 2 years ago

Thanks so much for your positive feedback, Bhavna! It's great to hear that our Prestige Hampers exceeded your expectations. We strive to bring you the highest quality products and the best customer service. We do our best to put customer satisfaction first, and we're so glad it shows. If there's anything else we can do to help you, please don't hesitate to reach out - we're always here to help. Thanks again for your kind words!

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,974 reviews