Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 32,374 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 32,374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 25th April 2024

Maria Luz Ponce Hernandez

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 hampers of the same value and I received them very promptly. One of the hampers was packed very neatly the other looked like it had been packed by a child who had been told to put their toys away.”

Helpful Report

Posted 6 months ago

Hi Michael, Thank you so much for leaving us a review! We are very sorry for any disappointment caused by the packaging of one of the hampers. I will raise this with our team to be looked into. Best wishes, Katie

Posted 6 months ago

“Ordering process got bit confusing I thought my order was £29 however got charged £34 Not very happy first order felt like site was misleading unfortunately”

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Posted 7 months ago

Thanks so much for your positive feedback, Bhavna! It's great to hear that our Prestige Hampers exceeded your expectations. We strive to bring you the highest quality products and the best customer service. We do our best to put customer satisfaction first, and we're so glad it shows. If there's anything else we can do to help you, please don't hesitate to reach out - we're always here to help. Thanks again for your kind words!

Posted 7 months ago

“using the website was straightforward. However the recipient received the Hamper late and had difficulties with Customer Services. Happy outcome the hamper, for a birthday, will be re dispatched. I will use Prestige Hampers another time since the product is excellent.”

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Posted 11 months ago

Hello Shirley, Thank you for your review. We are so glad to hear that our Customer Support department was able to help and resolve this with you. We hope to see you back soon! Best wishes, Katie

Posted 11 months ago

“The hamper arrived on time for Mother's day and my Mam was really pleased with it . She has tried most of the products and has said that everything was really nice. My issue is that I choose the hamper as it is mostly savoury which suits my mam, but they substituted two sausage rolls for another half bottle of wine. On the website, it does say they may have to substitute like for like. I accept this but Wine and sausage rolls are not like for like. I contacted customer services and I did not find them helpful as they said I had been substituted .”

Helpful Report

Posted 1 year ago

Hello Carolyn, Thank you for taking the time to leave a review. We are very sorry to hear about this and for any disappointment caused by the substitution. We are incredibly sorry for any upset caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 1 year ago

“Ordered a wine and cheese hamper for Mothers Day unfortunately even though I ordered it several weeks ago and specified delivery it arrived a day late 😰disappointed however my Mum loved it 🤗”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 1 year ago

“Phone up hung up twice trying to cancel log on received password impossible is there any one at the end of phone”

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Posted 1 year ago

Hello, Thank you for your review. We are very sorry for this and any frustration or inconvenience caused. If this has not been resolved, please email us at enquiries@prestigehampers.co.uk and we would be happy to help. Best wishes Rosie

Posted 1 year ago

“Lovely hamper, sadly arrived one day late. 😞”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will feed this back to our Dispatch Manager. Best wishes Katie

Posted 1 year ago

“Good selection but confusingly set out payment options. Also I trıed to re-set my password and this was even more confusing - though it all worked in the end!”

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Posted 1 year ago

“Disappointed with the hamper size and feel it’s a lot of money for a heart shaped box of chocolates and biscuits.”

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Posted 1 year ago

“The hamper arrived in time for the person it was intended for. I am satisfied so far with the service”

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Posted 1 year ago

“Excellent customer service. Unfortunately totally let down by Royal Mail delivery. Is a great idea so will probably try again another time.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your feedback. We are very sorry that there has been an issue with the delivery of your order on this occasion. We are pleased to hear out customer service team has been able to help with this! Warm regards Tom

Posted 1 year ago

“Not the most friendly web site to use but got there eventually”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. PH

Posted 1 year ago

“We are an occasional user and found it very difficult to get the Web site to accept our details. It took four attempts on two separate devices to accept and process our order. We are in tenerife at the moment which might have affected the situation. The basket is an anniversary present for parents so we just hope the quality of the hamper and delivery goes better than the order process.”

Helpful Report

Posted 1 year ago

Hello Gillian, Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Best wishes Rosie

Posted 1 year ago

“Website not the easiest to navigate! Items good when you get to pay, but that took about 4 attempts.”

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Posted 1 year ago

“Received my hamper in good condition,but they forgot to write a message I had requested .They sent a blank card.”

Helpful Report

Posted 1 year ago

Hello Coleen, Thank you for your feedback. I am very sorry to hear that the message was sent. This is so dissatisfying to hear and I will raise this with our supplier to be looked into. Best wishes Katie

Posted 1 year ago

“This is my first order after a gift from my friend. Awaiting delivery and I will be here to give my complete review. So far it’s been a smooth process”

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Posted 1 year ago

“Parcel was not delivered as requested on 22 December 2022 and is still on 25 not delivered I was informed of a strike on 23 and 24.”

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Posted 1 year ago

“Was told I would receive tracking number when package was dispatched. That never happened. Contacted your customer service that wasnt at all helpful and package was delivered a day later than scheduled.”

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Posted 1 year ago

“I have no idea it was a present I had delivered”

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Posted 1 year ago

“I’ve asked to be deliver on the 22/12/22 but it was delivered much earlier”

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Posted 1 year ago

Prestige Hampers is rated 4.7 based on 32,374 reviews