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Prestige Hampers Reviews

4.7 Rating 32,392 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

4.7

Based on 32,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

enquiries@prestigehampers.co.uk

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Prestige Hampers 5 star review on 19th May 2024

Prestige Hampers 5 star review on 14th May 2024

Prestige Hampers 5 star review on 11th May 2024

Prestige Hampers 5 star review on 25th April 2024

Luane Brannigan

Prestige Hampers 5 star review on 14th April 2024

Jeanette Rutberg

Prestige Hampers 5 star review on 7th April 2024

Prestige Hampers 5 star review on 3rd April 2024

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The brownies looked lovely. However the delivery driver delivered them on the hottest day of the year, left them standing upright on my doorstep in the sun. They became a wet mess of brown stew!!! I was in my house all day and had no knock on my door.”

Posted 1 year ago

Hello Gina, Thank you for your review, we are sorry to hear this was your experience on this occasion.If you could please email us at enquiries@prestigehampers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 1 year ago

“Your info and service is excellent - especially having to use it from afar. But, your payment is a nightmare sometimes, even not recognising the last 4 digits of my credit card, only to accept it in the next 24hrs. Consequently, it took 2hrs, over 2 days, to place the order and I have used your services before, so am a known customer.”

Posted 1 year ago

Hello Kathleen, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 1 year ago

“Pictures are a bit misleading pal. There’s me thinking I’m getting Willy wonkas chocolate factory and instead I got a year 3’s Easter chocolate basket. Chocolate looks nice though.”

Posted 1 year ago

Hello Daniel, Thank you for your review, we appreciate feedback from all our customers on our hampers so we are able to pass this on to the right department to look into improving our product. we hope the chocolate hamper was enjoyed. Warm regards Katie

Posted 1 year ago

“It was to arrive 19th for birthday did not arrive till 20th quite dissapointed but good value”

Posted 1 year ago

Hello Maureen, Thank you for your review, we are sorry to hear your hamper was delayed in arrival. This is very disappointing to hear. I have passed this onto our dispatch manager to look into further for you. we are sorry for any inconvenience caused. Warm regards Rosie

Posted 1 year ago

“Charged 2 delivery fees for 2 gifts in the same order to the same address Chatbot unhelpful, promised contact from live person, never happened Website difficult - took 30 min to log in and order EMailing customer services resulted in standard unhelpful response, and my review sent via the automatic system has not appeared on the website However, the presents were appreciated, the tracking information good and the delivery arrived next day as promised I look forward to seeing this review on the website”

Posted 1 year ago

Hello Nicola, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 1 year ago

“I arranged for a delivery to sent to my brothers home for his birthday on the 17th May, which he did not receive until 2 days later due to the fact there was no notification put through his letterbox, need I say I was not very happy when I heard this.”

Posted 1 year ago

Hello Deirdre, Thank you for your review, we are sorry to hear our delivery service didn't notify your brother on delivery. I have located your order and can see that one of our customer service team is looking init this further for you. we are sorry for any inconvenience and upset caused. Warm regards Tom

Posted 1 year ago

“Although the sausages rolls I ordered were delicious, they did not arrive on the day requested. I had told what day to expect them and they arrived a day late when I knew I would not be on. I think this is Roysl Mails fault but you need to know”

Posted 2 years ago

Hello Susan, Thank you for your review, we are sorry to hear your hamper was delivered later than the requested delivery date. we would like to look init this further with our dispatch manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I was expecting more fruits than what was delivered considering the price”

Posted 2 years ago

Hello Sala, Thank you for your review, we are upset to hear you are unsatisfied with the product you had ordered on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“The products are nice, but I hate the checking out process…I don’t want to have a password, I don’t want to log in!…it’s such a bother…I just want to check out and done with it…”

Posted 2 years ago

Hello Regina, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by phone or live chat and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 2 years ago

“Bit of a trashy interface to be honest and the pounds savings adds to that look”

Posted 2 years ago

Hello Josephine, Thank you for your review, we are sorry to hear our services have been disappointing. our customer's satisfaction is very important to us. Warm regards Katie

Posted 2 years ago

“Food looks good some bit crushed in transit missing sausage rolls from parcel on delivery and for price paid thought it may have come in even a white gift box not silver bag in standard cardboard box as gift for family”

Posted 2 years ago

Hello Anna, Thank you for your review, we are sorry to hear the hamper you had ordered was damaged in transit and there was a sausage roll missing from the order. This is very disappointing to hear. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Only 2 out of the 3 hampers ordered have been delivered. 3rd recipient feeling unloved.”

Posted 2 years ago

Hello Joan, Thank you for your review, we are sorry to hear one of the hampers you ordered with us hasn't arrived. I would like to investigate this with our dispatch manager. I have located your order and emailed you directly to the email you have provided on the order. Warm regards Katie

Posted 2 years ago

“I wanted to order more than 1 item but due to the fact I was going to be charged another delivery cost I decided against it”

Posted 2 years ago

“Compared with last time this order is less valued I was not informed the start and route of delivery However it was on time So I will still make my purchase in the future”

Posted 2 years ago

“The gift was lovely but it arrived a day early which was disappointing. Would not use again.”

Posted 2 years ago

“Ordered for delivery on April the first but arrived on the second. My daughters birthday was on the first!, disappointed to say the least.”

Posted 2 years ago

“My son arranged the afternoon tea hamper for me for Mother’s Day. It looked lovely but Unfortunately we didn’t receive everything that was in the description we were missing a quiche and pork pie. So he paid for more than we got. He was rather disappointed.”

Posted 2 years ago

“The hamper looked nice, but the basket it came in looked nothing like the one in the picture. It made the hamper itself look much smaller… My friend seemed to like it though and it was delivered on time.”

Posted 2 years ago

“personalised card would not work”

Posted 2 years ago

“Not easy to follow if you don’t want a gift card”

Posted 2 years ago

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Prestige Hampers is rated 4.7 based on 32,392 reviews