Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.46

4.5 Rating 268,273 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 268,273 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

Maria Hughes

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Julia Arnold

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing flowers! Beautiful every time., ive had many bunches from here and they never fail. And the chocolates are just delicious”

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Posted 3 years ago

“The parcel arrived on time with everything in it but the flower was not what I saw online, it was completely a different flower and the note was not in the box.”

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Posted 42 minutes ago

“Excellent website, easy to use and the flowers look beautiful”

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Posted 1 hour ago

“Wife totally bored over by her anniversary gift”

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Posted 1 hour ago

“Flowers are always amazing and last forever. Had other companies gifted to myself and they don’t last as long as these guys flowers do. Great value also and there is always an offer on. And the monthly pass is worth it if you send flowers a lot”

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Posted 2 hours ago

“Great prices, good pictures, however website is too messy too cluttered. Also no where to put special delivery instructions. The autofill address missed information as well. I also thought there would be an option for cards . .”

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Posted 9 hours ago

“Ordered large flowers and they definitely were not large! looked very small for the price paid.”

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Posted 16 hours ago

“Its very unique you can send a video message. It gives you all options, you can send flowers, gifts, messages from one website. Excellent”

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Posted 16 hours ago

“Very easy site to use with lots to choose from at a reasonable price.”

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Posted 18 hours ago

“Easy to order and prompt delivery. Always received compliments on flowers and gifts I have sent. Also like reasonable pricing. Don't change anything!”

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Posted 19 hours ago

“Very dissapointed with the delivery time. I ordered for the Tuesday, but it arrived on the Wednesday. They were for my sister's anniversary, so wanted them for that day. With the price for delivery I would have expected it to arrive in that day.”

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Posted 19 hours ago

“Very disappointed in the flowers sent to a friend. They do not represent the picture on the site & even with the current large discount the are not good value for money. Have previously used M&S & will use them in future.”

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Posted 20 hours ago

“Very misleading website. No illustration of what size flowers are pictured and three sizes offered at increasing costs. Clicking on offers at an advertised price takes you to a page that adds costs automatically i.e. medium size bunch +£5 so you dont get the advertised price. There are hidden costs everywhere.”

Helpful Report

Posted 21 hours ago

Hello, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 21 hours ago

“Ordered flowers for my wife for our 20th wedding anniversary today (with two days notice) to be delivered to her work place, she left work at 15.30....delivered at 15.37.. rubbish,very disappointed...surprise ruined,she will now get them a day late ..will never use again.”

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Posted 21 hours ago

Hello Lee, Thank you for taking the time to leave a review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. We do offer a guaranteed before 1 pm delivery service which the order is delivered between 8 am and 1 pm. As standard delivery was selected it back be delivered any time up until 7:30 pm. I do apologise. Warm regards, Rosie

Posted 21 hours ago

“Been using the site for over ten years. Great prices. Great quality. And the tiny increase on delivery to make it free for 12 months is amazing.”

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Posted 1 day ago

Thank you so much, Christopher, for your incredible 5-star rating of Prestige Flowers! We truly appreciate your continued loyalty and trust in our services for over ten years. It's fantastic to hear that you find our prices and quality to be great. We're glad the tiny increase on delivery that grants you free delivery for 12 months has left such a positive impression on you. We appreciate your support and look forward to serving you for many more years to come.

Posted 23 hours ago

“Great value for money and a lot f choices”

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Posted 1 day ago

Thank you so much, Denise, for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you found our service to be of great value for money and provided you with a lot of choices. We strive to offer our customers the best experience possible and your feedback is incredibly valuable to us. We look forward to serving you again in the future. Thank you for choosing Prestige Flowers!

Posted 1 day ago

“I ordered a bouquet of flowers for my friend as a surprise & i spent the extra money to go large to make it extra special for her. The next day delivery was good and came on time but unfortunately the flowers were disappointing and the roses weren’t in the best condition and the chrysanthemums which are normally a pretty good flower the heads were dropping off , my friend took pictures and emailed prestige flowers explaining about the flowers & i emailed them to let them know about the disappointment on both sides although going backwards & forwards with emails they finally said there was a slight quality issue with the flowers , there was more than a slight issue i would say but anyhow rather than offer either a replacement bouquet of flowers to my friend or offer to refund me they offered my friend a £15 e voucher and me a £10 e voucher which we will not benefit from because i will not be ordering from them again and would have to spend yet more money in order to get money off which i do not want to do i had already spent enough. Its a shame customer service wasn’t better. The stars are for delivery”

Helpful Report

Posted 1 day ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their concerns, as it helps us to constantly improve our services. We would like to sincerely apologise for the disappointment you encountered with the bouquet you ordered for your friend. We understand how important it is for everything to be perfect, especially when it comes to surprising a loved one. It is indeed regrettable that the roses and chrysanthemums did not meet your expectations, and we apologise for any inconvenience caused. We are sorry to hear that our resolution did not meet your satisfaction. We understand that the offered e-vouchers may not be ideal for you, especially considering your decision not to order from us again. We genuinely apologise for this oversight. We value your feedback on our customer service, and we will take it constructively to ensure that we improve our responses. We always aim to provide exceptional service to our customers, and it is unfortunate that we fell short in this instance. If there is anything else we can do to make things right, please do let us know. We genuinely want to make sure you have a positive experience with us, and we appreciate the opportunity to rectify any shortcomings. Thank you once again for sharing your thoughts with us. We hope that you will reconsider giving us another chance in the future. Warm regards, Rosie

Posted 1 day ago

“I have used this company many times very easy to order and flowers I have been told are beautiful.”

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Posted 1 day ago

Thank you so much, Mandy, for your outstanding 5-star rating of Prestige Flowers! We truly appreciate your continued support and trust in our services. It's delightful to hear that you find our ordering process easy and that the flowers we have delivered have been described as beautiful. Your kind words mean the world to us, and we look forward to serving you again in the future.

Posted 1 day ago

“Very poor!!! The photographs on their website are MISLEADING and a misrepresentation. I bought a £60 offer and this is what i gotz. Take your good money elsewhere even Asda and Tesco do better:-”

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Posted 1 day ago

Dear Debbie, Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate customers like you who provide valuable insights into our service. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, we would like to express our gratitude for bringing this matter to our attention. Warm regards, Rosie

Posted 1 day ago

“Such a relief to be able to send special greetings to family and friends in UK and know they will arrive on time. I have been using prestige flowers now for many years. Thanks Judy Australia :)”

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Posted 1 day ago

Dear Judy, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you have been using our services for many years. We completely understand the relief of being able to send special greetings to your loved ones in the UK and knowing that they will arrive on time. Our team works hard to ensure timely delivery and exceptional quality every time. Once again, thank you for your continued trust and support. We look forward to serving you for many more years to come. Warm regards, Rosie

Posted 1 day ago

“I live in Australia & always go through Prestige when I order flowers for my family in the UK. Prestige really do guarentee their 100% satisfaction as I found out the very first time I went with them. I have never had a problem since. They're great!”

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Posted 1 day ago

Dear Lisa, Thank you so much for your 5-star rating and your wonderful review of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that we have consistently met your expectations. We are thrilled to be your go-to florist whenever you send flowers to your family in the UK all the way from Australia. Knowing that we have been able to guarantee your 100% satisfaction from the very first time you chose us warms our hearts. We strive to provide exceptional service and beautiful flowers for all our valued customers, and we are thrilled to know that you have never encountered any issues with us. Your trust and loyalty mean the world to us. Thank you once again for choosing Prestige Flowers. We look forward to serving you and your family for many more special occasions in the future! Warmest regards, Rosie

Posted 1 day ago

Prestige Flowers is rated 4.5 based on 268,273 reviews