Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,770 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Valentine’s Day flowers were not delivered until 6pm but vanished and no knock at the door….refused to refund….poor service….dont rely on your valentines flowers being delivered on time even at all!!”

Helpful Report

Posted 11 months ago

Hello Sarah, Thank you for your feedback, and I'm truly sorry to hear about the issues you encountered with your Valentine's Day flowers. It's disappointing to learn that they were delivered late and that the service didn't meet your expectations. I understand how frustrating it must be when special occasions are involved, and timely delivery is crucial. Your experience is not reflective of the standards we strive for, and I apologise for the inconvenience caused. I can see that you are in touch with our customer service team and we hope that this can be resolved. Best wishes, Rosie

Posted 11 months ago

“Very very disappointing! The flowers were very disappointing and did not look anything like the picture. They were sent in sympathy for a family loss and they were not good value for money and were very poor looking.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your disappointment with the flowers you received. It's truly upsetting to know that they did not meet your expectations, especially during such a difficult time. I apologise for the lack of quality you experienced; we aim to provide beautiful arrangements, and it's clear we did not deliver on that promise for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 11 months ago

“I ordered a £50 bouquet of flowers for my mum’s birthday. The flowers did not arrive on the delivery date and have still not been delivered (4 days after the date I paid for). I had to engage in a number of emails to try and get refund, which I still have not been given. I was initially offered £4 of credit (after emailing a number of times). It’s a massive waste of time and all bit mean to be honest. I would use a local florist in the future.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I'm really sorry to hear about the issues you experienced with your order. It's unacceptable that your flowers did not arrive on time for your mum's birthday, and I can understand how disappointing this has been for you. I apologise for any frustration caused during your attempts to get in touch with us about a refund. Our aim is to make every experience positive, and it's clear we did not achieve that in this instance. Your thoughts about using local florists in the future are understandable, and I appreciate you sharing your experience. I can see this has been resolved. Best wishes, Rosie

Posted 11 months ago

“Flowers for Valentines Day won't be delivered until 17th of Feb. They were ordered on the 10th, and delivery on the 14th before 1pm was paid for. No issue refunded, customer service has been shocking and non committal. Will never use again, and will advise others not to use.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced with your Valentine's Day order. It is frustrating to know that your flowers were not delivered as promised, especially when timely delivery is so important. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I’m also sorry to hear that our customer service did not meet your expectations. We value every customer interaction and aim to provide helpful and supportive assistance, and it's clear we fell short in your case. Best wishes, Rosie

Posted 11 months ago

“Got it as a gift from my partner for Valentine’s Day. And I have to say Prestige Flowers are rubbish. Bouquet was nothing like in the pictures on the website, they make it look very nice on their website however, in reality is miles away from how it looks on their website. He paid extra to have a large bouquet, and it was a total disappointment! The greeting card was damp, but not damaged. All in all, if you are used to the VERY BEST, Prestige Flowers is not the place to order. Would have uploaded the pictures, but it wouldn’t upload for some reason. Maybe it’s not allowing to upload intentionally as I chose 1 star at the start of review, who knows.”

Helpful Report

Posted 11 months ago

Hello Jay, Thank you for sharing your experience, and I'm truly sorry to hear that your bouquet did not meet your expectations. It’s disappointing to know that the flowers you received were not what you anticipated, especially on such a special occasion. We strive to provide a high standard of service and quality, and I apologise that we fell short in your case. Your feedback is invaluable to us and will be used to improve our offerings moving forward. If you wish to discuss this further, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we'll do our best to assist you. Please also include some images of the bouquet in your email. Best wishes, Rosie

Posted 11 months ago

“I ordered a dozen red roses for next day delivery and unhappy at whoever delivered them as did not knock on the door and just put them behind the bin. Also the flowers were of poor quality and not fresh. What a waste of money.”

Helpful Report

Posted 11 months ago

Hello Wayne, Thank you for your review. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. However, we are very sorry for any disappointment caused by this. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 11 months ago

“Hugely disappointed that Valentines Day flowers failed to arrive in Valentine’s Day Ordered on 10th, so in plenty of time Apparently flowers are still with Royal Mail Won’t be using this company again”

Helpful Report

Posted 11 months ago

Hello Sarah, Thank you for sharing your feedback. I’m truly sorry to hear that your Valentine’s Day flowers did not arrive as expected. It’s understandably disappointing, especially given the anticipation of the occasion. I have checked the tracking on your order and it does appear was attempted yesterday but there was no answer. However, our team have responded to your email to look into this for you. Best wishes, Katie

Posted 11 months ago

“Do not use. Flowers didnt look anything like the pictures on website. Paid £10.00 extra for large selection and wouldn't like to see what the normal bouquet would be. Totally disappointed and wouldn't use again ever!”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that you were disappointed with the size and appearance. We strive to provide a positive experience for all our customers, and it’s disheartening to learn we fell short in your case. I am unable to locate an order under your email address. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 11 months ago

“Ordered a bouquet and add ons for valentine’s day which didn’t arrive. Don’t advertise a service you can’t fulfil. No customer support available via chat and unresponsive through email. Terrible experience!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you've experienced with your order not arriving on time. I understand how frustrating this must be, especially for a special occasion like Valentine's Day. I also regret that you weren't able to reach our customer support. Our office does close at 5 pm. However, our team did respond as soon as possible this morning. Unfortunately, as you have opened a dispute, we cannot advise further. Best wishes, Katie

Posted 11 months ago

“I used prestige flowers for valentines day without reading reviews first. Have to say after reading them I was surprised to see all the negatives. Totally opposite experience for myself delivery on time flowers we're lovely brought a warm smile to my wife's face. Ihave had a great experience thanks to all concerned and at short notice”

Helpful Report

Posted 11 months ago

Hello, Thank you for your thoughtful 4-star review! We're delighted to hear that your experience with Prestige Flowers was a positive one, especially on such a special day like Valentine’s Day. It's fantastic to know that the flowers brought a smile to your wife's face! Your feedback is greatly appreciated and motivates us to keep delivering great service. Best wishes, Katie

Posted 11 months ago

“Prestige Flowers truly blossoms when it comes to flower delivery! I’ve been a loyal customer for years, and every experience has been nothing short of blooming brilliant. Their website is a breeze to use, with a garden of gorgeous bouquets to choose from, plus plenty of thoughtful extras to make each gift even more special. Most recently, I ordered a bouquet for my mum, and it was delivered right on time, looking absolutely stunning—fresh, vibrant, and beautifully arranged. She was over the moon and couldn’t stop admiring them! It’s safe to say Prestige Flowers always delivers petals of perfection. Whether it’s for Mother’s Day, birthdays, or just because, they never fail to impress. Their service is reliable, their flowers are top-quality, and they truly put the petal to the metal when it comes to making loved ones smile. Highly recommended!”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your wonderful 5-star review, James! We’re absolutely delighted to hear that Prestige Flowers has consistently met your expectations over the years. It brings us joy to know that your recent bouquet for your mum was a blooming success and that it brightened her day! Your kind words about our service and variety truly inspire us to keep crafting beautiful arrangements that put smiles on faces. We appreciate your loyalty and recommendation! Best wishes, Katie

Posted 11 months ago

“I ordered flowers for valentines day.As of yet they have not been delivered. Is the company a scam? What good are flowers tomorrow? Like sending a get well soon card to someone who o has passed Very very disappointed”

Helpful Report

Posted 11 months ago

Hello Chris, Thank you for your message. We are very sorry for any disappointment caused, especially on such a special occasion. I have located your order and can see that the flowers were delivered in the evening. Warm regards, Tom

Posted 11 months ago

“Disgusted have not received my flowers cost me a fortune will never use this site again”

Helpful Report

Posted 11 months ago

Hello, I'm truly sorry to hear that you haven't received your flowers. I understand how frustrating this must be, especially after making a significant purchase. I can see that our team did reach out on the 5th of February. I have also reached out via email. Best regards, Ellie

Posted 11 months ago

“Didn’t deliver when requested, waiting for a refund”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that your order was not delivered as requested. It’s always disappointing when things don’t go as planned. Our customer service team have responded to your email advising further, Best wishes, Ellie

Posted 11 months ago

“Being from the USA we have delivery service for everything, that being said, when your first notification says delivery Saturday between 11am-2 pm, you figure by the end of the day right, No, next notification was Monday, my wife had left Scotland for the week.I guess they count on the Royal Mail for deliveries, very unprofessional, I would have tried for a refund but the hassle involved was not worth it.If your not concerned about your flowers getting there when you expect, then shop away.Thank You”

Helpful Report

Posted 11 months ago

Hello Tony, Thank you for taking the time to share your experience with us. I understand how frustrating it can be when expectations about delivery times aren’t met. I have checked your order and can see that this was delivered just before 12:30 pm and left in a safe place. Please see your tracking for all updates. Best wishes, Katie

Posted 11 months ago

“I ordered flowers for valentine's day which did not arrive, I have had no contact from the delivery company or yourselves. I am requesting a full refund, my wife was very disappointed as am I and believe she deserves some form of compensation for this disappointment.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the issues you've faced with your order and understand how disappointing this must have been for you and your wife. We strive to provide a positive experience, and it's clear we fell short this time. Our customer service has responded to your email. Best wishes, Katie

Posted 11 months ago

“Very disappointed with flowers. They didn’t arrive until 2pm and had no dispatch notification that was promised, and when they did arrive they were wilted and had black marks on roses, will not last as were not fresh, this was a £55 medium GRANDEUR, and did not look as described. Absolutely not worth the money and could have bought much nicer fresher flowers from shops at a price that was affordable and half the price of this disappointing bunch. Will never use this company again”

Helpful Report

Posted 11 months ago

Hello Kathy, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We also apologise for any dissatisfaction caused by the flowers. If possible, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 11 months ago

“My husband got me these today for valentines day. They were delivered at 11.00am. Looked lovely. It is now 8.30pm. They are nearly all dead. I demand he has a refund. Absolutely shocking!!”

Helpful Report

Posted 11 months ago

Hello, I’m really sorry to hear about your experience with the flowers you received. It’s disappointing to know that they didn’t last as expected, especially on such a special day. I understand how frustrating this must be, and I fully appreciate your concerns regarding a refund. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Please kindly include some images of the bouquet too. Best wishes, Katie

Posted 11 months ago

“Placed an order to be delivered to my girlfriend whilst she was at work, they never arrived, tracking doesn't work either. This service is unacceptable, wish I didn't use this service now!! Will want a refund which still won't be enough for this awful service. Don't pay for premium delivery as it won't get delivered anyway.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order not being delivered as expected. I understand how frustrating it must be, especially when you were hoping to surprise someone special. Unfortunately, your order was placed after the cut-off time. I can see that our customer service team has advised further. Best wishes, Rosie

Posted 11 months ago

“Awful. Didn’t deliver flowers on Valentine’s Day: won’t be using again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order. I have checked the tracking on your order and can see that delivery was attempted before 1 pm as requested but there was no answer. It has since been successfully delivered today. Best wishes, Rosie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,770 reviews