Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,218 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If we could leave zero stars we would. Ordered flowers and paid the extra £8.99 for them to be delivered on a specific day and before a certain time. They have no been delivered and had no communication as to when they were going to be received. Awful service, will never use again.”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear about your experience and understand your frustration regarding the delivery issues. Timely delivery is something we take seriously, and we apologise for any inconvenience this has caused. I have located your order number and can see that our team have responded to your email to look into this for you. Best wishes, Tom

Posted 1 year ago

“Love this company. Lots of options to make that special person feel appreciated and loved. Would definitely recommend!”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for your wonderful 5-star review! We're so pleased to hear that you love our company and the variety we offer to help make your special moments even more heartfelt. Your recommendation means the world to us! Best wishes, Tom

Posted 1 year ago

“My lovely daughter organised flowers from NZ to me in Scotland and I’m so upset that the quality of the flowers was awful. Most of them dead on arrival and lasted a day. I can’t find a contact on your site to provide feedback”

Helpful Report

Posted 1 year ago

Hello Donna, Thank you for reaching out and sharing your experience. We are truly sorry to hear that the flowers did not meet your expectations and that you faced issues with their quality. Your feedback is very important to us, and we want to make this right. If you could please contact us directly at enquiries@prestigeflowers.co.uk with your order details, we would appreciate the opportunity to address your concerns further. Please include some images of the bouquet in your email. Best wishes, Rosie

Posted 1 year ago

“Delivery date given to me was Mothers Day (23rd March). Then on evening of 22nd March I get an email telling me flowers will be delivered on 25th March. Won’t be using them again. Rubbish”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for your feedback, and we’re truly sorry to hear about the issues you faced with your order. We completely understand how disappointing it can be when delivery expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 1 year ago

“Flowers look nothing like what were advertised online.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. We're sorry to hear that the flowers you received did not match what was advertised. We appreciate your feedback and are always looking for ways to improve our offerings. Best wishes, Tom

Posted 1 year ago

“The box of sweets purchased was very disappointing in size and had no flavour.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the box of sweets. We're sorry to hear that it didn't meet your expectations in terms of size and flavour. We appreciate your input as it helps us improve our offerings. Best wishes, Tom

Posted 1 year ago

“Really upset, i spent ages looking for a florist to deliver flowers to my best friend, I’ve been in hospital and only got chance to order yesterday but they confirmed next day delivery. I just tracked and they are sitting in a sorting office in Manchester. So by the time she gets them they will have been in that box 3 days. On checking which I should have done first they only have an 87% on time delivery rating. Never again.”

Helpful Report

Posted 1 year ago

Hello Summer, Thank you for reaching out to us. We sincerely apologise for the inconvenience you've experienced with your order. We completely understand how upsetting it can be when you’re hoping to brighten a friend’s day with flowers, especially during such a tough time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 1 year ago

“Didn't get flowers on time at all 😕”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're really sorry to hear that your flowers weren’t delivered on time. We understand how disappointing this can be, especially when you’re relying on us for timely service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I have checked the tracking and can see that this was delivered today. Best wishes, Tom

Posted 1 year ago

“I call them from Spain for delivery in UK, (usually last minute) and always so efficient and helpful.Fantastic service!”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you find our team efficient and helpful, even from Spain. It’s always our goal to provide fantastic service, and we’re so glad you had a great experience! Best wishes, Tom

Posted 1 year ago

“The service was great. Easy purchase and fast delivery. I ordered the standard bouquet but didn't expect for £25 to get 4 roses and 2 lilly. I think this is over priced and should clearly state what you are actually buying. The crazy thing is if they had told me how small it was I would have bought the bigger one.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback! We're pleased to hear that you found our service great and the purchase process easy. We're sorry to learn that the bouquet didn’t meet your expectations in size. We appreciate your suggestion and will certainly take it into consideration to improve the clarity on our product descriptions. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 1 year ago

“Purchased some roses and lily's for £36.00 +5.99 delivery medium bouquet. Got 6 roses and 2 stems of lily's. They look dreadful. Going straight in the bin. Picture's attached. System won't let me load the photos. Complained by email but the florist can't see anything wrong.god knows what you get for the small bouquet”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear that your bouquet did not meet your expectations and that you were disappointed with the quality. We understand how important it is for flowers to convey the right sentiment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom

Posted 1 year ago

“For what I paid for I did not get. The box was wet and the flowers were squished. Plus some of them looked dead. Not happy as my wife has been very ill and i ordered these to help with her recovery. I would of saved money and got better flowers from Tesco”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear that the flowers did not meet your expectations and arrived in poor condition. We understand how meaningful this purchase was, especially given the circumstances. Your feedback is invaluable, and we take it seriously as we strive to improve our services. If you could send us photos of the delivered flowers along with your order details to enquiries@prestigeflowers.co.uk, we would like to look into this matter further. Best wishes, Katie

Posted 1 year ago

“I wish l had read the reviews first! I ordered sympathy flowers yesterday - a LARGE bouquet - impressed by the next day delivery promise - just had a notification from Royal Mail to say they will be delivered next Tuesday! I dread to think what condition they will arrive in!.”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for sharing your concerns in your 3-star review. We sincerely apologise for the delay in delivery and understand how disappointing this must be, especially for a sympathy order. I have checked your order and can see that your order was delivered as requested on the 22nd. Best wishes, Tom

Posted 1 year ago

“Always provide such fresh and beautiful bouquets that look excalty like the pictures on the website. Super affordable prices and great deals that come round weekly! Would highly recommend to anyone looking for flowers for any and all occasions!”

Helpful Report

Posted 1 year ago

Hello Jessica, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our fresh and beautiful bouquets just as much as you enjoy our prices and weekly deals. Your recommendation means the world to us! Best wishes, Tom

Posted 1 year ago

“Hopeless website took ages to get to pay then there was an unexpected add on for what I do not know”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that you encountered difficulties on our website and faced unexpected charges during your payment process. Your experience is important to us, and we appreciate your feedback as it helps us enhance our service. I can see that you added the tea and biscuits to your order. Best wishes, Tom

Posted 1 year ago

“Easy, peasy,Japanesey. Great website for a 83 year old disable pensioner Thank you”

Helpful Report

Posted 1 year ago

Hello William, Thank you so much for your wonderful 5-star review! We're thrilled that you found our website easy to use. It's great to know that we can cater to all our customers. Best wishes, Tom

Posted 1 year ago

“Very very disappointed in the flowers I had sent to my poorly mum. Appalling bunch of flowers which weren’t even a quarter of the size of the bunch displayed on their website! Customer service was dreadful & basically said that I’d got what I paid for, even though I sent a photo of the flowers received! I was embarrassed to say they were off me! I will never use them again!”

Helpful Report

Posted 1 year ago

Hello, I’m genuinely sorry to hear that your experience with the flowers did not meet the high standards we strive for, especially during such a difficult time for you and your mum. It’s disheartening to know that the bouquet you received fell short of your expectations. Your feedback is extremely valuable to us, and I sincerely apologise for the level of service you experienced when you reached out for assistance. Best regards, Tom

Posted 1 year ago

“I'm afraid this is a poor review.i chose a medium bouquet to send to my aunt in hospital and to be honest I was embarrassed by the flowers she received very underwhelming. Sadly I will not use this company again. I'm having difficulty uploading the photo so am unable to display”

Helpful Report

Posted 1 year ago

Hello Astrid, I’m truly sorry to hear that the bouquet you sent didn't meet your expectations and left you feeling disappointed. It’s always our intention to deliver beautiful arrangements that uplift spirits, especially during challenging times. Your feedback is important to us, and I appreciate you bringing this to our attention. We strive to improve our service and product quality continuously. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best regards, Tom

Posted 1 year ago

“Not worth the money Paid £30 (excl. delivery) and got a very underwhelming bouquet of flowers sent to my friend who got emergency surgery. Flowers had heat damage on them also Contacted customer services and they said these were guard petals Flowers werent arranged nicely either, so definitely not the experience I was expecting. Won't be ordering again”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to read about your experience with the flowers. It's upsetting to hear that they arrived in less than perfect condition and did not meet your expectations for such a significant occasion. I appreciate you bringing this to our attention, as we always strive to provide bouquets that reflect quality and care. Your feedback is invaluable to us. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 1 year ago

“Please do not use this service! Ordered and paid for next day delivery for my dreadfully ill family member. On calling as not delivered, refused to acknowledge the misrepresentations regarding next day. Absolutely disgraceful service and attitude for such a sensitive product providing business!”

Helpful Report

Posted 1 year ago

Hello, I’m deeply sorry to hear about the experience you had with your order and I sincerely apologise for any distress this may have caused. I have checked the tracking on your order and it does state it is due to be delivered today as requested. Best regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,218 reviews