Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,769 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very poor bedraggled looking bunch of flowers would have been disappointed if this was a tenner bunch from Tesco. I would look elsewhere.”

Helpful Report

Posted 11 months ago

Hello Steve, Thank you for your feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that you felt they were of poor quality. We aim to provide beautiful arrangements, so it’s disappointing to learn that this was not your experience. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 11 months ago

“Don't waste your money! Prestige Valentine red roses delivered droopy, bruised and tired. Thoughts were that their 'travel sickness' would be cured with water and TLC. Wrong. Half of them were dying on the 3rd day. Prestige refused to acknowledge the poor quality of their flowers, refused any form of refund on my £71.47 order as my complaint with delivery & 'dying' photos was received after the weekend, and therefore beyond their 2 day notification period. A serious lack of Quality control and Customer diplomacy, a cop out?....or all three?”

Helpful Report

Posted 11 months ago

Hello Martin, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the roses you received and that your experience didn’t meet your expectations. It’s disheartening to hear you felt that your concerns were not addressed adequately. We strive for quality in our flowers and service, and I apologise for any disappointment caused. Your comments on customer service will be shared with the team to ensure we can improve moving forward. Take care, Rosie

Posted 11 months ago

“If I could give zero stars I would. Received a terrible bouquet last week that looked nothing like the online picture. Almost all the buds were closed and the flowers started to die after one day. Raised the issue and was met with incompetence. The person I dealt with “Aaron T” was not one bit helpful. I was basically told that’s what I paid for and I can try challenge the dispute but they would probably object it. I WOULD NOT WASTE your time.”

Helpful Report

Posted 11 months ago

Hello Graham, Thank you for taking the time to share your experience, though I’m truly sorry to hear about your disappointment with the bouquet and our customer service. It’s upsetting to know that your expectations were not met, and I apologise for any frustration this has caused. We strive to provide quality products and support, and I regret that we fell short in your case. Your feedback is valuable, and I will ensure it is brought to the attention of the team for future improvements. Warm regards, Rosie

Posted 11 months ago

“Shocking experience. Avoid using them, customer service is a joke!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm sorry to hear that your experience did not live up to your expectations and that you found our customer service disappointing. We strive to provide a high level of support, and your comments will be taken seriously as we work to uplift our service quality. Best wishes, Katie

Posted 11 months ago

“Absolutely disgusted with the quality and quantity of my flowers for the money. The flowers are not fresh and certainly look nothing like the photographs you are advertising. I complained on Valentine’s Day and after discussion I asked for another bouquet to be sent which are no better at all look as though they are dying already and a very small bunch for £55 bouquet. Daylight robbery. Do not use this company!!!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing your concerns to our attention. I'm truly sorry to hear that you were dissatisfied with the quality and quantity of your bouquet. We want every customer to be delighted with their purchase, and it's disheartening to know we fell short in your case. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. Best wishes, Katie

Posted 11 months ago

“The bouquet was not fresh, after 2 days the pink roses died, that's all that was left of the bouquet. I am very disappointed and so is my daughter who I sent it to Order nr #8569495”

Helpful Report

Posted 11 months ago

Hello Emese, Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that the roses wilted so soon after delivery. It's always disappointing to see flowers not last as long as they should. Your feedback is important to us, and we will take it into consideration as we strive to improve our quality. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“The flowers were delivered a day later than when I requested. They were given plenty of notice. They still haven't arrived as yet. I can't wait to see the quality of the flowers!!! AVOID based on delivery dates, not to be trusted!”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your concerns. I'm truly sorry to hear about the delay with your order. Timely delivery is crucial, and I understand how frustrating it must be to wait longer than expected. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Rosie

Posted 11 months ago

“Very disappointed..Never again I'm gonna use this company again coz ordered flowers for Valentines but never got them.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the missed delivery for your order on such a special occasion. It’s disappointing when our expectations aren’t met, especially for something as important as Valentine’s Day. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 11 months ago

“Be aware that this pretty looking Spring Planter arrives as a basket of planted bulbs. They obviously take a few weeks to flower and show only a slight resemblance to the picture as shown once in bloom as the daffodils come out much sooner than mini hyacinths.”

Helpful Report

Posted 11 months ago

Hello Pam, Thank you for your feedback. I understand your disappointment regarding the Spring Planter not matching the immediate expectations. The blooming process can indeed vary, and while the initial appearance of the planted bulbs may differ, we hope the flowers will bring beauty once they fully develop. We appreciate your comments as they help us improve our offerings. Best wishes, Katie

Posted 11 months ago

“I ordered a flower for friend's birthday which is today. I expected it to be delivered in the morning as it's a birthday gift. However, I just a got a notification from Royal mail that my parcel has been delivered in a safe place. Which means, it was left out because my friend has gone out. This is my first time of using this florist and I must say ,it will be the last time.I am very disappointed and not impressed.”

Helpful Report

Posted 11 months ago

Hello Hannah, Thank you for sharing your experience with us, and I'm truly sorry to hear about the delivery situation. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. In cases where there is no one available to receive the gift, the courier will exercise their own judgment. Best wishes, Katie

Posted 11 months ago

“Sadly I cannot upload photos. Appalling flowers which arrived dead. I complained and received a reply which said our florist manager says ‘ there is a slight quality issue’ and offered £10 credit against next purchase, ho ho ho. Refused to refund. Instructed my card provider to s75 and recall the whole balance. Will also report PF to trading standards.”

Helpful Report

Posted 11 months ago

Hello Steve, Thank you for sharing your concerns, and I sincerely apologise for the experience you’ve had with your order. It’s completely unacceptable for flowers to arrive in such a condition, and I understand your frustration regarding the response you received. While we aim to resolve issues promptly, I regret that our proposal did not meet your expectations. Your feedback is invaluable, and we are continuously striving to improve our service. Best wishes, Katie

Posted 11 months ago

“I ordered flowers for my wife to be delivered on Valentine’s Day , they arrived the following day late afternoon. I messaged the company and they aren’t taking any responsibility, blaming third party courier . Obviously the flowers were too late and ruined the surprise. Hence I will not be using the company again . If they can’t fulfil orders then they should not have taken my money.😡”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the delay with your order. I understand how disappointing it can be when timing is crucial, especially for such a special occasion like Valentine’s Day. While we rely on third-party couriers to handle deliveries, we acknowledge that this can sometimes lead to unforeseen issues outside our control. Your concerns about accountability are valid, and I assure you that we take customer feedback seriously as we work to improve our services. Best wishes, Katie

Posted 11 months ago

“Flowers ordered for Valentines Day. Didn't arrive till the day after and when delivered looked wilted and as though they hadn't been watered for a couple of days. Very disappointing. Won't use again. Also they looked nothing like the advertised picture.”

Helpful Report

Posted 11 months ago

Hello Colin, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when gifts don’t arrive as expected, especially on such an important occasion like Valentine’s Day. We aim to provide quality products, and it’s clear we fell short in this instance. Your comments regarding the condition of the flowers and how they are compared to the advertised image are concerning, and we take them seriously. Best wishes, Rosie

Posted 11 months ago

“Flowers dead when arrived and according to manger, that's normal Very poor. AVOID”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s completely unacceptable for them to arrive in poor condition, and I understand how disappointing that is. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“Flowers that came were all a bit dead already with browning roses and dried leaves that crumbled off, very dissapointed”

Helpful Report

Posted 11 months ago

Hello Charlotte, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to learn that they did not meet the quality standards we strive for. Your experience is important to us, and I would encourage you to reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details. We appreciate the opportunity to address your concerns and make things right. Best wishes, Katie

Posted 11 months ago

“Dissapointed. Bouquette doesn`t look like at the photo. Some of flowers are almost dying, some are broken and some are without buds. And there is a mossy mold inside bouquette. Will not recommend Prestige Flowers and will not order them anymore. Definetly far from prestige.”

Helpful Report

Posted 11 months ago

Hello Hlib, Thank you for your feedback, and I’m truly sorry to hear about your experience with the bouquet. It’s disappointing to learn that the quality of the flowers did not meet your expectations and that you received a product that was not up to our standards. Your comments regarding the condition of the flowers are concerning, and I appreciate you bringing this to our attention. We continuously seek to improve our service, and your insights are vital in helping us achieve that. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“Didn’t receive: I recently placed an order for flowers, and despite paying a high delivery fee, the parcel was not received by my partner. This has been incredibly disappointing, especially given the occasion. It was marked as attempted but no delivery actually took place. My partner was on that given address all day and didn’t receive any notice or notification about the delivery. Flower, chocolate and Teddy were supposed to arrive on 14 Feb, but since they didn’t, it ended up being a waste of both time and money for me. Still hasn’t received and when asked for refund I’m being ignored.”

Helpful Report

Posted 11 months ago

Hello Asmin, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with your order. It’s incredibly disappointing when expectations aren’t met, particularly for a special occasion. We can see that delivery was attempted on the 14th and the 15th but both times were unsuccessful. Best wishes, Katie

Posted 11 months ago

“I ordered some flowers as I live overseas and when the recipient sent me picture I was very disappointed. The flowers and chocolate is nothing like the image and what I expected. The real thing looked worse than what you would get last minute from a petrol station.”

Helpful Report

Posted 11 months ago

Hello Rick, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the flowers and chocolate didn’t match what you envisioned from the images. We strive to provide a quality product and your concerns are important to us. If you would like to discuss this further, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. We would like the opportunity to address your concerns. Best wishes, Katie

Posted 11 months ago

“3 of my 12 roses were dead and I paid £50 for them”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the condition of the roses you received. It’s understandably disappointing when flowers don’t meet the quality we strive to provide, especially after making such a significant purchase. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 11 months ago

“You've sent my order to the wrong address, which I can't find. I've paid extra for next day delivery on a Sunday and have a picture of someone else's front door. Completely unacceptable.”

Helpful Report

Posted 11 months ago

Hello Mike, Thank you for your feedback, and I'm really sorry to hear about the delivery issue you experienced. I completely understand how frustrating it must be to have your order sent to the wrong address, especially after paying for next-day delivery. Please rest assured that we take this matter seriously, and we will investigate this incident thoroughly to prevent similar occurrences in the future. Our customer service team have replied to your email and they are awaiting your response. Best wishes, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,769 reviews