Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,769 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely disgusted at the state of my flowers ,,shocking”

Helpful Report

Posted 11 months ago

Hello Louise, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers. It’s completely disappointing when your expectations are not met, and I understand how upsetting this situation must be for you. We value your concerns and take quality seriously. I have located this order and can see it was resolved with the customer. Best wishes, Katie

Posted 11 months ago

“While flowers are fresh and beautiful, its definately not 'Large' size as ordered. It's nothing close to what advertised in the picture (I paid 10 pounds extra for bouquet to be large). And I don't know why they still don't have their own flower curier, as Royal mail definately have no clue how to read labels (carboard says "this way up" , yet they laid it on the side. Fascinating! Its most likely my last time ordering here.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your thoughts. I’m really sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger size. We want our customers to be completely satisfied, and I can understand how disappointing this must be for you. I also appreciate your feedback about the delivery service. It's concerning to hear about the handling issues with Royal Mail, and we'll certainly take this into consideration as we work to improve our service. If not done already, please send us some images of the bouquet to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 11 months ago

“Would of got better from a petrol station forecourt. Payed £34 for some lifeless flowers and poor presentation. The picture is very deceiving. Definitely won't be wasting my money here again. I was embarrassed to give them the my partner as it looked like I made no effort.”

Helpful Report

Posted 11 months ago

Hello Sam, Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience with the flowers did not meet your expectations. We strive for high standards, and your comments will be invaluable in helping us improve our service and presentation. If not done already, please share some images of the bouquet with our team at enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“I was really quite disappointed with my order. I ordered a large grandeur bouquet for Valentine’s Day. Frankly, I thought it was not worth the price. I paid c. £70 for it including a large box of chocolates. The chocolates were really poor quality and described as pralines but were in fact marzipan. The roses were nicely sized buds but 13 roses and 6 thistles for £60 is very expensive. Within 3 days, they have begun to wilt quite dramatically despite good care. Some are almost entirely dead. I’m afraid I wouldn’t describe the order as ‘good’ let alone ‘prestige’.”

Helpful Report

Posted 11 months ago

Hello George, Thank you for your honest feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s upsetting to learn that the flowers wilted quickly and that the quality of the chocolates didn’t align with what you anticipated. We strive to provide high-quality products, and your experience will be reviewed to help us improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 11 months ago

“Very disappointing, poor quality flowers, 2 days in & the roses look lifeless, taking into account the cost of these flowers, you would be able to buy better quality flowers from supermarkets for a lot less money, shame on your supplier for scamming buyers. I do not recommend, stay clear, go to Tesco's or ASDA.”

Helpful Report

Posted 11 months ago

Hello Mike, Thank you for sharing your feedback, and I'm truly sorry to hear about the quality of the flowers you received. I completely understand the disappointment when they don't meet your expectations. We pride ourselves on the quality of our products and it’s concerning to hear that we fell short in this instance. Your comments will certainly be addressed with our supplier to ensure we can improve in the future. Our customer service team are awaiting your reply. Best wishes, Rosie

Posted 11 months ago

“I had my flowers delivered 16 days ago and they are still going absolutely beautiful highly recommended this business”

Helpful Report

Posted 11 months ago

Hello, Nicola, Thank you for your wonderful 5-star review! We're absolutely thrilled to hear that your flowers have continued to stay beautiful even after 16 days. It's always our goal to provide long-lasting blooms that bring joy. Your recommendation means so much to us, and we’re grateful for your support. Thanks once again, and we look forward to serving you again soon! Best wishes, Katie

Posted 11 months ago

“Very underwhelming bunch of flowers delivered to my partner. Packaging damaged, flowers not arranged or trimmed just tied together, paid for a large bunch which looked really small on arrival. I have honestly bought nicer bouquets from supermarket at a fraction of the price. Customer services have asked for a picture of the bouquet and continue to tell me I am wrong and the bunch is adequate which I strongly disagree with.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations. It can be disheartening when a thoughtful gift falls short, especially when you're excited to share it with your partner. We strive to deliver high-quality products and your experience is important to us. We are sorry that our team were unable to provide a satisfactory outcome on this occasion. Best wishes, Rosie

Posted 11 months ago

“Order was placed four days before required delivery date. Additional delivery charges were applied for specific delivery date. Flowers arrived one day late. Flowers were damaged and had not travelled well in packaging. Telephone lines were closed at 4pm on Friday despite stating they were open until 5”

Helpful Report

Posted 11 months ago

Hello Jamie, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the delays and the condition of the flowers upon arrival. It’s understandably disappointing when expectations are not met, especially with special delivery requests. I assure you that we take such matters seriously and will use your experience to improve our service. Our customer service team have responded to your email. Best wishes, Rosie

Posted 11 months ago

“Very disappointed 😞 Bouquet was very small, not medium as paid extra. Foliage appears to be old and dry. Card was as described.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when the quality falls short, and I understand how frustrating this must be for you. We strive to deliver beautiful arrangements, and your comments are invaluable in helping us improve. If possible, please send us some images of the bouquet, including a birds-eye view to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“The flowers were delivered on time, however I was very disappointed when I saw them. The bouquet was quite sparse and looked nothing like the picture online and looked quite pathetic against the other bunces of flowers received by my Mum from her grandchildren that came from the supermarket.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that the bouquet you received did not meet your expectations. It’s disheartening when the reality falls short of the online representation, especially for a meaningful occasion like this. We appreciate your feedback as it is invaluable for helping us improve our offerings. We do ask for any issues to be reported within days of delivery with images. If you have images, please feel free to send these to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“Didn’t receive!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review, and I’m very sorry to hear that you didn’t receive your order. That’s certainly frustrating, and we understand how disappointing this can be. I can see our team have responded to your email. Best wishes, Katie

Posted 11 months ago

“I ordered a rose and lily bouquet for my wife’s birthday, specifically choosing large. The flowers sent were exactly the same quantity shown as the medium on the website and the quality of the flowers sent were poor. 2 lilies were snapped and photos of disappointment were sent. The response email was that the manager was happy with the quality sent which was both worrying and frustrating as it did not meet myself or my wife’s expectations at all. I’ve also tried to upload a photo for proof with this review but coincidently it keeps failing unfortunately. Go elsewhere for your flowers!”

Helpful Report

Posted 11 months ago

Hello Andy, Thank you for your feedback, and I'm really sorry to hear that your order did not meet your expectations. I can understand how disappointing it is when a special occasion doesn't go as planned, especially with the quality of the flowers and the specific size you selected. We take your concerns seriously, and your feedback is invaluable in helping us enhance our quality and service. Best wishes, Katie

Posted 11 months ago

“Very disappointing the picture of flowers ordered looked fabulous but the actual flowers look drab and dull in comparison”

Helpful Report

Posted 11 months ago

Hello Michelle, Thank you for your feedback, and I'm really sorry to hear that the flowers you received did not match your expectations. It can be quite disappointing when the reality doesn't reflect the image. We take these matters seriously as we always aim for our products to bring joy and satisfaction. Your comments will help us improve our quality in the future. If there's anything else you'd like to discuss or if you'd like us to investigate this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 11 months ago

“I used Prestige about 2 years ago and was disappointed.. thought to give them another chance this week, and I was disappointed again, in one word, RIPPED OFF,again... unbelievable.. The photo of what my order would be and what my mother-in-law received, world apart.. WON'T BE FOOLED AGAIN.”

Helpful Report

Posted 11 months ago

Hello Farhad, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent order did not meet your expectations, especially since you've previously given us another chance. It’s disappointing to know you felt misled by the product representation. We genuinely value your feedback, as it helps us improve and address any discrepancies in our service. I can see that our team have responded to your email. Best regards, Katie

Posted 11 months ago

“Our first time ordering flowers from Prestige Flowers of UK was very satisfying. They have included us in everything they did to make sure the delivery was done properly specially in our time of need, as we live in Canada, and our relatives in Scotland were very happy and satisfied. We have no hesitation recommending Prestige to everyone we know! Here at home (Canada) or UK & Scotland. Thank you, keep up the good work! Gerry”

Helpful Report

Posted 11 months ago

Hello, Gerry, Thank you for your fantastic 5-star review! We're thrilled to hear that your first experience with Prestige Flowers was so satisfying, especially given the distance. It’s wonderful to know that your relatives in Scotland were happy with the flowers during your time of need. Your recommendation means the world to us, and we’re committed to maintaining the high standards that brought you here. Thanks once again, and we look forward to serving you in the future! Best wishes, Katie

Posted 11 months ago

“My boyfriend got me some flowers for Valentine’s Day, they arrived late last night and they are just so beautiful. Beautifully packaged and beautiful to look at. Will 1000% be getting more flowers here. They’ve arrived all in one piece, none dead or dying.. just love them !”

Helpful Report

Posted 11 months ago

Hello, Thank you for the lovely 5-star review! We're so glad to hear that your boyfriend's Valentine's Day surprise brought you so much joy. It warms our hearts to know that the flowers arrived beautifully packaged and in perfect condition. Thanks once again for sharing your experience! Best wishes, Katie

Posted 11 months ago

“Worst flowers ever ordered Delivered on the 14th 2 roses dead on the 15th Absolute disgrace”

Helpful Report

Posted 11 months ago

Hello, I’m really sorry to hear about your experience with the flowers. It’s disappointing to learn that some of them arrived in less-than-ideal condition. We strive to ensure the quality of our products, and I regret that we did not meet your expectations this time. Your feedback is important to us, and we will address these issues moving forward to enhance our service. I can see that our customer service team have responded to your email. Best wishes, Katie

Posted 11 months ago

“I ordered flowers and vases for different people got flowers but no vases I also went to get flowers for myself royal mail sent bk flowers and I was told I wouldn't get refunded”

Helpful Report

Posted 11 months ago

Hello Kevin, Thank you for taking the time to share your feedback with us. I’m really sorry to hear about the issues you experienced with your order. It’s disheartening to know that you received the flowers without the vases and that your experience with Royal Mail added to your frustration. We understand how important it is for every aspect of your order to arrive correctly, and I regret that we were unable to meet your expectations this time. Your comments are valuable, and we will certainly take them on board as we strive to enhance our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your details for each order and 'REVIEW' in the subject line? I would personally like to look into this for you. Best wishes, Katie

Posted 11 months ago

“Order arrived on time but flowers do not resemble the picture on the website. They look like a cheap supermarket bouquet. I wish I would have read reviews before buying. Only plus is delivery was on time but they were dispatched in a box the day before using Royal Mail, so not even totally fresh. Disappointing, never again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not live up to your expectations. It’s disappointing to learn that they did not match the picture you saw on our website. We strive to provide beautiful arrangements and I regret that we fell short in your case. Please note we do show a medium size bouquet online as advised in the description. As you purchased the standard size, there are fewer stems and the lilies are also in bud. I appreciate you mentioning the timely delivery, but I understand that the freshness of the flowers is equally important. Your concerns are valuable to us, and we will be taking them into consideration as we continue to improve our service. Best wishes, Katie

Posted 11 months ago

“Valentine’s Day flowers were not delivered until 6pm but vanished and no knock at the door….refused to refund….poor service….dont rely on your valentines flowers being delivered on time even at all!!”

Helpful Report

Posted 11 months ago

Hello Sarah, Thank you for your feedback, and I'm truly sorry to hear about the issues you encountered with your Valentine's Day flowers. It's disappointing to learn that they were delivered late and that the service didn't meet your expectations. I understand how frustrating it must be when special occasions are involved, and timely delivery is crucial. Your experience is not reflective of the standards we strive for, and I apologise for the inconvenience caused. I can see that you are in touch with our customer service team and we hope that this can be resolved. Best wishes, Rosie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,769 reviews