Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,066 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the service and delivery was good, unfortunately the flowers I had ordered and delievered the next day had dead roses in the with the buds falling off along with mouldy leaves. Really disappointed that the person I was sending them too had received them like this. Ended up chucking a quarter of the bunch away. Also while trying to upload the photos it says that ‘we could not upload your files, please try again’ tried many times.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointment caused by the quality of the flowers you received. We are truly sorry that the flowers you ordered and had delivered the next day did not meet your expectations. We understand how disappointing it must have been for both you and the recipient to receive roses with dead buds and mouldy leaves. It is never our intention to deliver anything less than fresh and beautiful flowers. I can see that our customer service team is awaiting your reply to look into this further for you. Best wishes, Katie

Posted 1 year ago

“Very small bunch for nearly £30. Dreadful. I feel robbed”

Helpful Report

Posted 1 year ago

Hello Ben, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise sincerely for the issues you encountered. We understand how disappointing and frustrating this must have been for you, and we apologise for any inconvenience caused. I have located your order and contacted you via email to look into this further for you. Sincerely, Ellie

Posted 1 year ago

“price is far too much for the quality of flowers/delivery in my opinion”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback, as it helps us improve our products and services for all our customers. We sincerely apologise for the disappointment you experienced with the pricing and the quality of the flowers upon delivery. We strive to provide exceptional value and beautiful bouquets, and we regret that we fell short of your expectations on this occasion. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Terrible website Found it really difficult to send off flowers to Europe and it kept defaulting to the US as my address. Took me ages to complete the process”

Helpful Report

Posted 1 year ago

Hello Helen, thank you so much for taking the time to provide us with feedback about your experience with Prestige Flowers. We genuinely appreciate hearing from our customers and value your input. We sincerely apologise for the inconvenience you faced while trying to send flowers to Europe. We understand how frustrating it can be when a website does not function as expected. We apologise for any confusion caused by the defaulting to US addresses and the time it took you to complete the process. At Prestige Flowers, we strive to provide the best possible experience for our customers, and your feedback helps us to continually improve. Please accept our sincerest apologies for any inconvenience caused, and thank you once again for bringing this matter to our attention. Best regards, Prestige Flowers Customer Care Team

Posted 1 year ago

“I have used the service before and been happy but I am extremely disappointed to see that my bouquet that I needed to be delivered tomorrow (16/6) will not now be delivered until 18/6. When I ordered it said order by 2pm for next day delivery and gave me the option of 16th. It wasn’t until Royal Mail emailed me later today to say that my flowers would be delivered on Tuesday 18th. This is too late for an important date and had I known it would not be delivered tomorrow I would not have ordered them. I have no option now they’ve been paid for but am extremely upset and disappointed! It should not say order by certain time if there is a chance that next day is not possible!!”

Helpful Report

Posted 1 year ago

Dear Wendy, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your support as a returning customer, and we are grateful that you have shared your concerns with us. I have located your order and can see that this was delivered on your chosen date as requested. Best wishes, Rosie

Posted 1 year ago

“Hello, I am not completely satisfied with the size and delivery. Flowers are smaller than expected and they were delivered a day late. I used your company in the past and was happy. Now, not so much. :-(”

Helpful Report

Posted 1 year ago

Dear Marcela, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable feedback and regret any inconvenience caused. We sincerely apologise for the dissatisfaction you experienced with the size of the flowers and the delayed delivery. We understand how disappointing it must have been for you, especially considering your previous positive experiences with our company. We strive to consistently meet and exceed our customers' expectations, and we deeply regret that we fell short on this occasion. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Very poor. Used them a lot as have my friends. Ordered a cheese and wine basket as a gift. It arrived in a flower box. The items didn’t fit in the basket which was cheap and tiny and certainly didn’t reflect the picture on the item. I contacted customer service and received really poor response stating sometimes we box things in flower boxes and no response to the quality issues stating we will not refund. Who asked you to? I just wanted what I ordered and a decent standard of customer service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent order from Prestige Flowers. We truly appreciate your honest review and apologise for the inconvenience and disappointment you experienced. We understand that you expected the cheese and wine basket to arrive as a gift, and we sincerely apologise for it being presented in a flower box. This is not our standard procedure, and we apologise for the error. Additionally, we understand that the basket itself did not meet your expectations in terms of size and quality, which is certainly not reflective of the product image you relied upon. We apologise for the unsatisfactory response you received from our customer service team. We strive to provide excellent service at all times, and it seems we fell short in resolving your concerns. Please be assured that we will address this issue internally to ensure a better customer service experience in the future. Warm regards, Rosie

Posted 1 year ago

“Yeah the bouquet is nice but for 37 pounds this does not seem like a large bouquet to me more like a medium”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We greatly appreciate your valuable input and would like to extend our sincere apologies for falling short of your expectations. We apologise for the discrepancy in size that you noticed with the bouquet. We always strive to provide a generous bouquet to our customers, and we are sorry if it did not appear as large as expected. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Sorry this time was a bad experience. I thought my payment had gone through now a rather important birthday present is going to be a day late. I'm upset to say the least”

Helpful Report

Posted 1 year ago

Dear Sandra, thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and apologise for the inconvenience you have encountered. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Once again, we apologise for the inconvenience and frustration caused. If you do require any assistance with your order, please contact our team directly and they would be happy to help. Kind Regards, Rosie

Posted 1 year ago

“I ordered the cheese and wine basket for my Dad for Fathers Day. I was disappointed when it arrived. Nothing was damaged which was good but the items did not fit in the basket. Not only that, the wine bottle is small. For the money I could have done all this myself, with a basket that fits all items, for a lot cheaper. Don't waste your money.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent order of the cheese and wine basket for Father's Day. We sincerely appreciate your honesty and bringing this matter to our attention. We apologise for any disappointment caused by the items not fitting properly in the basket and for the smaller wine bottle. We understand how crucial it is for our customers to receive high-quality products that meet their expectations. Rest assured, we strive to improve constantly, and your valuable feedback helps us in that pursuit. If possible, please could you send us some photos of the hamper to enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Very disappointed I had an email stating the flowers where coming in the morning it was for my mothers 80th birthday so we arranged to go out in the early afternoon for lunch but no we had another email in the afternoon saying they were now coming anytime up until 7.30 pm so totally ruined planned day they finally came at 5.30!! And definitely not what we expected from the picture!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 1 year ago

“Unfortunately the flowers didn’t last - this is a photo on day 2 (the day after delivery). Am trying to upload the photo of dead flowers but without success!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate hearing from our customers, as it helps us improve and provide a better service. We are sincerely sorry to hear that the flowers did not last beyond the second day, as depicted in the photo you mentioned. We apologise for any disappointment or inconvenience this may have caused you. We would like to assure you that this is not indicative of the quality and freshness we strive to provide with every delivery. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 1 year ago

“I paid £47 and it was a tiny bunch of flowers so disappointing and currently not worth the money! Will not be buying from here again!!”

Helpful Report

Posted 1 year ago

Dear Barbara, thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We greatly appreciate your honesty and apologise for any disappointment caused by the size of the bunch of flowers you received. We understand how frustrating it must have been for the bouquet not to meet your expectations, and we sincerely apologise for this inconvenience. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 1 year ago

“Service was great easy to order, didn’t deliver on time so there was the birthday flowers out the window, emailed but slow response so couldn’t sort out on that day, guessing they will be delivered the following day when they have been sat there for over 48hours not very prestige, gutted but hey ho you win some and you definitely lose some”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We would like to apologise for the inconvenience caused by the delayed delivery of your birthday flowers. We understand how important it is for the flowers to arrive on time, and we are truly sorry for falling short of your expectations in this regard. We also apologise for the slow response to your email, which further compounded the situation. Once again, we thank you for bringing this matter to our attention. Warm regards, Katie

Posted 1 year ago

“They look nothing like the photo. Very poor. I paid extra for the medium bunch and look at the difference”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on Prestige Flowers. We truly appreciate your willingness to share your experience with us. We would like to sincerely apologise for the disappointment caused by the flowers you received. We understand how important it is for them to resemble the photo. We apologise for any inconvenience or dissatisfaction this may have caused. To ensure that we address this matter appropriately and make improvements, we would love to hear more from you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I ordered a large bunch of ‘Sensational Sunflowers’ for my Wife on her birthday. The bouquet was pretty measly with very small sunflowers and hardly any additional greenery. Very disappointing.”

Helpful Report

Posted 1 year ago

Dear Paul, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We genuinely appreciate hearing about our customers' experiences, as it helps us improve our services. We would like to sincerely apologise for the disappointment you experienced with the 'Sensational Sunflowers' bouquet you ordered for your wife's birthday. It's truly regrettable that the bouquet was not as large as you expected, with small sunflowers and limited greenery. If not done already, please could you send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Flowers died off with few days 1st time I've had problem yet all they offer is £10 credit”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologize for any inconvenience caused by the flowers wilting within a few days. We understand that receiving a credit of £10 may not fully compensate for the disappointment caused. However, this is the most we can offer due to the time frame being missed. Once again, our sincere apologies for any inconvenience caused. Warm regards, Rosie Warmest regards, [Your Name] Prestige Flowers Team

Posted 1 year ago

“The delivery was delayed. I am really unhappy. The gift card was waiting between 10am and 1 pm but you delivered at 7 Pm in evening. I could not advise your service”

Helpful Report

Posted 1 year ago

Hello Blanche, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. The timeframe Royal Mail provides is only an estimate. We do apologise for any disappointment or upset caused by this.

Posted 1 year ago

“I was so disappointed with this bunch of peonies I had delivered to my mum as a birthday gift. I appreciate that bouquets will not look exactly like the photos on the website but what was delivered amounted to little more than 8 wilting stems, buds tight and unopened, and the foliage wilted and curling. These bouquets are expensive and the end product does not merit the money spent.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we sincerely apologise for the disappointment caused by the bunch of peonies delivered to your mum as a birthday gift. We are sorry for the wilting stems and foliage and the unopened buds. This is not the quality we strive to deliver to our valued customers. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Once again, we appreciate you bringing this matter to our attention. Warm regards, Katie

Posted 1 year ago

“Your site offers prices and then they go up and up adding £0.50 here and there. I expected to pay £2 and paid over £48 not again”

Helpful Report

Posted 1 year ago

Hello Eric, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you would like this broken down, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,066 reviews