Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,063 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abit disappointed with flowers, looked withered and when asked about it on their live chat they advised to remove the petals. I have ordered flowers from other companies and never had this issue. Even with the worse ones removed still does not resemble what was shown on website. Good note delivery was fast.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. We apologise for any disappointment caused by the condition of the flowers you received. It is certainly not the quality we strive to deliver to our customers. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Prestige Flowers Team

Posted 11 months ago

“Hello my flowers have just came.i ordered the August flowers for my sister as a,present from my mum @ Dad who have both passed over. As yellow and purple were they flavour colour. They was only one purple rose I went up to a med bouquet as well.I am very disappointed.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and want to sincerely apologise for the disappointing experience you had. We apologise for not meeting your expectations with regard to the colour theme you specifically requested. We are truly sorry that there was only one purple rose in the bouquet. At Prestige Flowers, we strive to provide the highest quality and most stunning arrangements for our customers. Clearly, we have fallen short of our own standards in this case. We are committed to making it right for you and would love to discuss how we can improve your experience and make things better. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 11 months ago

“The pricing on the website vs what you end up paying is very off especially on the discounted flowers! Very dodgy!”

Helpful Report

Posted 11 months ago

Hello Kristen, thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 11 months ago

“The Rainbow Joy Flowers were, im sorry to say a big disappointment.”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 11 months ago

“My relatives in Australia sent me flowers from you company as my son has recently passed away, the flowers were well packaged and roses beautiful colours, I did exactly as per your instructions to the flowers, sadly after two days roses wilted, so disappointed.”

Helpful Report

Posted 11 months ago

Hello Jenny, Thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 11 months ago

“I typed into Google looking for flowers to be delivered the next day. I came across this company advertising next day delivery if ordered by 10pm so I got my order in. This is false advertising. My flowers didn’t get delivered the next day. When I questioned this, customer services informed me that they make no guarantees of next day delivery. They were also very unapologetic and lacked empathy of the special occasion I missed. Would not use again! Beware!”

Helpful Report

Posted 11 months ago

Hello Julie, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 11 months ago

“Pretty disappointed I ordered large that's my hand no way is that a large bunch Flowers in background lot bigger and a lot less Does not look large to me For the price not impressed at all”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 11 months ago

“I placed an order on Wednesday and it stated next day delivery. It didn't arrive for the recipients birthday , but the day after. Normally I wouldn't complain but it was a very sick relative who was in hospital for her birthday. Not pleased so won't order from you again.”

Helpful Report

Posted 11 months ago

Hello Gill, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 11 months ago

“I'm shocked to say the least..this is now the second order we have made and i am very disappointed at what's arrived today.my bill for my wife's flowers and Belgium chocolates came to over £63 which is fine if the amount of stems matched the price.I opted for the bigger bouquet for an extra £10 which as far as I can see is an extra two roses.also the card that came with the message is poorly presented perforated at bottom of the card and the message I wanted not even straight or in the centre of the page. Whatever happened to quality and value for money. I doubt I will be using this company again.”

Helpful Report

Posted 11 months ago

Dear Daniel, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and your willingness to let us know about any issues you have encountered. We want to sincerely apologise for the disappointment you faced with your second order. We understand that the bouquet you received did not meet your expectations, especially considering the additional cost you paid for the bigger bouquet. We are truly sorry for this oversight. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“While ordering there were costant unecessary interruptions from bot /chat. Did not like complicated way of logging in - just wanted to purchase /send flowers, not give my life story, etc Item looks ok, I'll find out later”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We're sorry to hear that you experienced interruptions and found the login process complicated. Your shopping experience should be smooth and straightforward, and we apologise for any inconvenience caused. We appreciate your patience and understanding. If you encounter any further issues or need assistance, please don't hesitate to contact our customer service team. We hope the flowers meet your expectations. Best wishes, Rosie

Posted 11 months ago

“Checkout process is not clear, I "paid" twice using Apple pay and didnt receive confirmation of my order. I phoned the helpline and they said I needed to then "Checkout" after paying, so my order hadn't been processed. You need to make is easier!”

Helpful Report

Posted 11 months ago

Dear Richard, thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate it and apologize for any inconvenience you may have faced. We apologise for the confusion you encountered during the checkout process, as well as the issue with Apple Pay. Your feedback has highlighted a crucial area where we need to improve our system, and we are grateful for bringing it to our attention. We understand the frustration you experienced when your order was not processed correctly. Once again, thank you for your feedback, Richard. We greatly appreciate your honesty and willingness to assist us in improving our services. We value you as our customer and want to ensure that your future experiences with Prestige Flowers are exceptional.

Posted 11 months ago

“Could not log on and website would not send password update so had to set up a new account. When I clicked to accept cookies a chat not popped up so I had to swipe back and lost what was in my basket. A pretty frustrating experience all round.”

Helpful Report

Posted 11 months ago

Dear Adam, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for the inconvenience you encountered. We apologise for the difficulties you faced while trying to log on to our website and the inconvenience of not receiving a password update. We understand how frustrating this can be, and we apologise for any inconvenience it may have caused. It is never our intention to provide anything less than a seamless and user-friendly experience for our customers. We genuinely appreciate your patience and understanding throughout this experience. Once again, thank you for bringing this to our attention. Your feedback is invaluable to us as we continually strive to provide the best possible service to our customers. Warm regards, Rosie

Posted 11 months ago

“I paid for premium delivery and the flowers arrived two days late and long nothing like the photo online. Not happy”

Helpful Report

Posted 11 months ago

Hello Christine, Thank you for your review. We are sorry to hear that your order was not delivered as requested. I can see that the order was placed after the cut-off, so this was sent on the next available date. We also apologise for any disappointment caused by the bouquet itself. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 11 months ago

“I am a bit disappointed in the bunch of flowers sent for my friends birthday. I paid extra for a large bunch so that is was nice and full. The bouquet I chose was full and had a lovely variety of colours and sadly the photo of the bunch I got looked very plain. Didn't really look that great if I'm honest.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and we apologise for any disappointment caused by the bunch of flowers you received for your friend's birthday. We understand how important it is for the bouquet to be nice, full, and beautifully arranged, especially when you have paid extra for a large bunch. We apologise that the bouquet did not meet your expectations and looked plain compared to the photo you had chosen. Once again, we truly appreciate your feedback and we apologise for any inconvenience caused. Warm regards, Rosie

Posted 11 months ago

“Bought from a shop, I suspect the flowers I sent would cost circa 12 pounds. 15 pounds Max . Delivery cost was 45 pounds . I’ll think twice in future .”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 11 months ago

“Thought I was buying a bunch of flowers for £49.99. Actually it cost over £66. Not a great fan of being made a fool of. I'll not be rushing back.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We are very sorry for any disappointment caused on this occasion. Since you selected a large size, there is an extra cost of £10.00. Additionally, we have a delivery charge of £5.99, which we strive to make as clear as possible. I apologise if this information was missed or unclear. Warm regards, Katie

Posted 11 months ago

“Ordered flowers and champagne for my sisters 60th. The flowers arrived but the champagne did not. It is a good job I asked her if she got the champagne when she texted me to say how lovely the flowers were. Very disappointed in this oversight and not offered any compensation. I will think twice before I use Prestige again.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the oversight regarding the champagne in your order for your sister's 60th birthday. We understand how disappointing it must have been for both you and your sister not to receive the complete package. This is certainly not the level of service we strive to provide. I can see that our team arranged for this to be sent out. Warm regards, Tom

Posted 11 months ago

“Poor website ordering, review on basket to check total costs before payment.”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 11 months ago

“The bouquet ordered looks nothing like the bouquet sent. Very disappointed. Was not worth the money spent 😢”

Helpful Report

Posted 11 months ago

Hello Jacqui, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 11 months ago

“I ordered these for my sister-in-law as she was finally home from hosp after having brain surgery, and I've never felt so embarrassed. They are nothing like what I ordered. If I'd bought the cheaper ones I might not be that bothered but for £35, I expected better”

Helpful Report

Posted 11 months ago

Hello Sam, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I am very sorry you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,063 reviews