Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,091 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Disappointed to see the actual flowers when they arrived. Only one lily placed in the arrangements. I understand that the arrangements are not exactly like the flowers advertised, but no effort seems to have been made.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are sorry to hear the received bouquet has left you feeling disappointed. From the image provided above, we can see more than one lily has been received and are currently in bud. We send blooms in buds to ensure freshness and longevity. Kind regards, Tom.

Posted 1 year ago

“Really not sure why Prestige Flowers are using Royal Mail to deliver flowers. I ordered flowers for next day delivery guaranteed (not realising that it was Royal Mail) the recipient wasn’t in - RM won’t leave with neighbours or in safe place - so they attempted re delivery today…same….for fresh flowers (sent for a funeral) this is not really ideal as flowers are now late and likely to be spoiled by the time they are redelivered.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your input and we apologise for the inconvenience caused by the use of Royal Mail for your delivery. We understand your concern regarding the delivery of fresh flowers, especially when intended for a funeral. We regret any frustration this may have caused, as we strive to provide a timely and reliable service. If there are any issues with the flowers once received, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Customer Service Team

Posted 1 year ago

“Ordered flowers on 4/5 for Delivery 5/5 had txt to say being delivered and they didn’t arrive until 7/5 ! Mother’s birthday was 6/5 and tracking said inaccessible on 5/5 which was absolute nonsense building is always accessible for delivery’s would love to speak to the delivery driver ! Remain a mystery ? Specially chose Prestige as said next Day but didn’t happen very disappointed. I presume the flowers were nice I paid top price for them too!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and apologise for any inconvenience caused. We are truly sorry to hear that your order did not arrive as requested. We understand how important it was for your mother's birthday and we apologise for the delay in delivery. We also apologise for any confusion caused by the tracking information stating "inaccessible". Once again, we apologise for the disappointment and inconvenience caused. We value your feedback, as it helps us to continue improving our service. Warm regards, Tom

Posted 1 year ago

“Not as expected, they don't arrive as a Bouquet and sadly there was not the amount of flowers as in the image (And I had chosen the medium size). They were of poor quality upon arrival, a couple already dead, others died within a couple of days (And they were sent to someone who knows what they are doing with flowers). They did arrive on the nominated day, but I do not recommend or intend using again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We genuinely appreciate hearing from our customers, as it allows us to address any concerns and improve our services. We sincerely apologise for the disappointing issues you encountered with your recent order. It is truly disheartening to hear that the flowers did not meet your expectations. We understand how important it is for a bouquet to arrive as pictured and with the correct amount of flowers, especially when you have specifically selected the medium size. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Rather disappointing. Sent my order to a friend as she has bereavement and your website photo does not represent what was received.”

Helpful Report

Posted 1 year ago

Dear Kathleen, thank you so much for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We greatly appreciate your effort in letting us know about your order. We would like to sincerely apologise for the disappointment caused when the flowers you ordered for your bereaved friend did not meet your expectations. We truly understand the importance of sending a meaningful arrangement during such a difficult time, and we deeply regret that we fell short on this occasion. Once again, thank you for bringing this matter to our attention. We are genuinely sorry for any inconvenience caused and would like to extend our sincerest apologies to you and your friend. Best regards, Rosie

Posted 1 year ago

“Flowers arrived at 4pm. Stems trimmed and put in water immediately. This morning, two roses and their leaves are drooping.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve. We would like to apologise for the issue you encountered regarding the two drooping roses and their leaves. We understand how disappointing it must have been, especially after taking the necessary steps of trimming the stems and putting them in water immediately. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Flowers arrived on date stated, however paid extra for a large bouquet and can only describe as underwhelming the quantity of flowers. Let's go with bunch over bouquet”

Helpful Report

Posted 1 year ago

Dear Ben, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about your concerns. We would like to extend our sincerest apologies for any disappointment caused by the underwhelming quantity of flowers in the bouquet you received, especially after paying additional charges for a large bunch. We understand how important it is for our customers to receive a beautiful and generous arrangement, and we apologise for falling short of your expectations on this occasion. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“Very dissapointed with the delivery time. I ordered for the Tuesday, but it arrived on the Wednesday. They were for my sister's anniversary, so wanted them for that day. With the price for delivery I would have expected it to arrive in that day.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve. We would like to sincerely apologise for the inconvenience caused by the delay in delivery. We understand how important it was to have the flowers for your sister's anniversary on Tuesday, and we deeply regret that they arrived a day later. This was certainly not our intention, and we apologise for falling short of your expectations. We understand that you expected the flowers to arrive on the specified day, especially considering the price you paid for delivery. We completely understand your disappointment and agree that your experience should have been better. Once again, we apologise for any inconvenience caused, and we thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Kind regards, Prestige Flowers Customer Support Team

Posted 1 year ago

“Very disappointed in the flowers sent to a friend. They do not represent the picture on the site & even with the current large discount the are not good value for money. Have previously used M&S & will use them in future.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We greatly appreciate your valuable insights. We sincerely apologise for the disappointment you encountered with the flowers you sent to your friend. We understand how important it is for the delivered product to accurately represent the picture on our website, and we acknowledge that this was not the case in your situation. We deeply regret any inconvenience or frustration this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Very misleading website. No illustration of what size flowers are pictured and three sizes offered at increasing costs. Clicking on offers at an advertised price takes you to a page that adds costs automatically i.e. medium size bunch +£5 so you dont get the advertised price. There are hidden costs everywhere.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“I ordered a bouquet of flowers for my friend as a surprise & i spent the extra money to go large to make it extra special for her. The next day delivery was good and came on time but unfortunately the flowers were disappointing and the roses weren’t in the best condition and the chrysanthemums which are normally a pretty good flower the heads were dropping off , my friend took pictures and emailed prestige flowers explaining about the flowers & i emailed them to let them know about the disappointment on both sides although going backwards & forwards with emails they finally said there was a slight quality issue with the flowers , there was more than a slight issue i would say but anyhow rather than offer either a replacement bouquet of flowers to my friend or offer to refund me they offered my friend a £15 e voucher and me a £10 e voucher which we will not benefit from because i will not be ordering from them again and would have to spend yet more money in order to get money off which i do not want to do i had already spent enough. Its a shame customer service wasn’t better. The stars are for delivery”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their concerns, as it helps us to constantly improve our services. We would like to sincerely apologise for the disappointment you encountered with the bouquet you ordered for your friend. We understand how important it is for everything to be perfect, especially when it comes to surprising a loved one. It is indeed regrettable that the roses and chrysanthemums did not meet your expectations, and we apologise for any inconvenience caused. We are sorry to hear that our resolution did not meet your satisfaction. We understand that the offered e-vouchers may not be ideal for you, especially considering your decision not to order from us again. We genuinely apologise for this oversight. We value your feedback on our customer service, and we will take it constructively to ensure that we improve our responses. We always aim to provide exceptional service to our customers, and it is unfortunate that we fell short in this instance. If there is anything else we can do to make things right, please do let us know. We genuinely want to make sure you have a positive experience with us, and we appreciate the opportunity to rectify any shortcomings. Thank you once again for sharing your thoughts with us. We hope that you will reconsider giving us another chance in the future. Warm regards, Rosie

Posted 1 year ago

“Good on time! (pay for it)... But the Bouquet does not match the VENICE picture I choose to send... Not the flowers, not even the colors...”

Helpful Report

Posted 1 year ago

Dear Karla, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to let us know about your concerns. We would like to extend our apologies for the bouquet not matching the Venice picture you had chosen to send. We understand how disappointing it must have been for the flowers to not resemble the colours or arrangement you had envisioned. I have located your order and contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 1 year ago

“Using Royal mail to deliver flowers upto 7.30 at night isn't a great idea. The receiver worked all day from 7.am to 7.20p.m. at the address where they were requested to be delivered to Which I thought would have been an ample time slot to get them. Apparently not”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Rosie

Posted 1 year ago

“Flowers arranged ok and most were fine but the roses were past there best which is not acceptable on day 1. The box they came in was damaged and completely sodden. Overall very poor quality for the price and I will not be using prestige flowers again.”

Helpful Report

Posted 1 year ago

Dear Brian, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly apologise for the issues you encountered. We're sorry to hear that some of the roses in your arrangement were not up to standard on day one. This is certainly not acceptable, and we regret any disappointment this may have caused. Additionally, we apologise for the damaged box your flowers arrived in; this is not the level of quality we strive to deliver. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Tom

Posted 1 year ago

“Flowers Wernt in the best of condition and lots where already wilted and definitely not worth the money Vich was still very small despite paying for a medium size”

Helpful Report

Posted 1 year ago

Hello John, Thank you sincerely for taking the time to share your recent experience with Prestige Flowers. We truly appreciate customers like yourself who provide valuable feedback, helping us improve our services. We want to apologise for the unfortunate shortcomings you encountered with the condition of the flowers received. It disappoints us to learn that they were not up to the standards we strive to maintain. A wilted bouquet and flowers not being in their best condition certainly don't align with the quality and value we aim to deliver. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Good website easy to navigate flowers did come in time for birthday, however have to say slightly disappointed with what arrived. Did really expect a better bunch than that for nearly 60 quid including cheap chocolates and a simple vase.”

Helpful Report

Posted 1 year ago

Dear Sean, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your valuable input and apologise for any disappointment caused by the quality of the product that was delivered. We sincerely apologise for falling short of your expectations. It is our top priority to ensure that our customers receive the finest quality products and superior customer service. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can look into this for you. Thank you once again for bringing this matter to our attention. We value your feedback and look forward to rectifying this situation. Best regards, Rosie

Posted 1 year ago

“The flowers arrived in good time. Packaged very well. However, when the box was opened, the delivered flowers were nowhere near as nice as the ones I chose. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Kenneth, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and are sorry for the disappointment caused by the flowers you received not meeting your expectations. We are pleased to hear that the flowers arrived promptly and were well-packaged. However, it is truly regrettable that the delivered flowers did not match up to the ones you had chosen. We understand how crucial it is for the arrangement to reflect the high standards we strive to maintain. I have located your order and contacted you via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“There seems to be a problem with selecting addresses when the post code is entered. It does not show all addresses. You had to enter it manually. Also some screens are not clear as to what you have to do to move on. Very poor. I was not confident that the correct address details had been accepted”

Helpful Report

Posted 1 year ago

Hello Lesley, thank you for taking the time to leave a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“I bought my mum a bunch of flowers, when they came they were lovely although they only arrived 2 days ago and already they are dying, the roses have browned and are crispy and the leaves have started falling, I was previously bought flowers off this website and the same thing happened they were all dead within 4 days after they arrived and for the cost of them I think this is ridiculous. I thought I’d give the website another go but now I don’t even know why I wasted the money. The box also came damaged it was all busted when it arrived and holes in it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that some of your arrangements were a poor condition after a couple of days. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Royal mail delivery is really bad, no point getting birthday flowers and card at the end of the day. The flowers were in poor condition. Some with damage and brown specks on them. The chocolates are great but overall fairly poor. Flowers not up to standard. The system will not allow me to upload the pic's.”

Helpful Report

Posted 1 year ago

Hello Lee, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am also sorry to hear you were unhappy with the flowers. if not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,091 reviews