Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,072 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your site offers prices and then they go up and up adding £0.50 here and there. I expected to pay £2 and paid over £48 not again”

Helpful Report

Posted 1 year ago

Hello Eric, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you would like this broken down, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Best wishes, Katie

Posted 1 year ago

“I ordered the medium bunch, I was disappointed with the size of the bunch and the roses used were already starting to turn. If I had gone to Tesco I could have brought a bunch for less than half the price and double the quantity”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate hearing from our customers, as it helps us understand where we can improve and provide a better service. We apologise for any disappointment caused by the size of the medium bunch you received, as well as the condition of the roses. Your satisfaction is our utmost priority, and we strive to ensure that each order meets both your expectations and our high standards. We genuinely regret that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Not happy with the freshness of the sunflowers, dead within a couple of days.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your effort in reaching out to us and sharing your concerns regarding the freshness of the sunflowers. We sincerely apologise for the disappointment caused by the short lifespan of the sunflowers. It is certainly not the level of quality we strive to deliver to our valued customers like yourself. We understand how important it is for flowers to bring joy and last as long as possible. I have contacted you via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Delivered a day late despite ordering over a week ahead! Birthday flowers should arrive as requested on the day, not the day after!!! Even if they looked lovely, a day late makes them lose it most! £50 bouquet should arrive on time. Won’t use again!”

Helpful Report

Posted 1 year ago

Hello Abi, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“I received the birthday flowers from my daughter was very disappointed the petals on the roses were brown dead really was just full of dead wilted flowers.one of the rose head has fallen off an the petals are all brown, the are rotten. I got them 2 days ago. I tried to upload a picture but it won’t let me!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable input and are sorry to hear about the disappointment caused by the condition of the flowers you received for your birthday. We sincerely apologise for the issue you faced with the roses. It is certainly not the experience we strive to provide to our customers. We understand how important it is for the flowers to be fresh and vibrant, and we deeply regret that you received a bouquet that did not meet your expectations. If this has not been resolved, please could you contact us at enquiries@prestigeflowers.co.uk with some photos of the bouquet, the order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I am very disapointed that I paid £40 for a thin box to be dropped on the door step by a postman and not have a beautiful bouquet delivered to a lovely lady for her birthday today as depicted in your advertising. Yes the flowers MAY look good in a day or two but that's not the point. I obviously chose the wrong company but your advertising needs to be clearer.”

Helpful Report

Posted 1 year ago

Dear Mrs Finney, Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your valuable input. Firstly, please accept our sincere apology for the disappointment caused by your order. We understand how vital it is for our customers to receive a beautiful and timely bouquet, especially on special occasions like birthdays. We deeply regret that your expectations were not met on this occasion, and we understand your frustration. We acknowledge the concern you raised about the delivery method and the quality of the flowers. We apologise for any inconvenience caused and assure you that we take this matter very seriously. Our aim is to provide a seamless and delightful experience for our customers, and we recognize that we fell short in this instance. Your feedback regarding the clarity of our advertising is duly noted. We understand the importance of ensuring our customers have a clear understanding of what they can expect from our products and services. Rest assured, we will review and improve our advertising materials to better reflect the true essence of our bouquets. Best wishes, Katie

Posted 1 year ago

“I paid for next day delivery on 21/05/24 but the flowers etc. were delivered on 23/05/24. Although your customer services pointed out that it is stated in your "terms and conditions" that "Next day delivery" can take up to 3 days it IS NOT MADE CLEAR when selecting the type of delivery service. Yes, I ticked the terms and conditions box but like most people I didn't read right through them. It's too tedious and time consuming. I'm very disappointed.”

Helpful Report

Posted 1 year ago

Dear Maria, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. Firstly, we would like to sincerely apologise for the delay in delivering your order. We understand that you paid for next day delivery on 21/05/24 but it was only delivered on 23/05/24. We recognise that this is not in line with your expectations, and we completely understand your disappointment. Once again we are very sorry for any disappointment caused on this occasion. We do appreciate your feedback and we will be looking into this to prevent this from happening in the future. Best wishes Katie

Posted 1 year ago

“Absolute let down. Flowers were crushed & bent. Hardly any actual flowers for the price of them. Look nothing like the picture. Website won’t let me upload what I got”

Helpful Report

Posted 1 year ago

Thank you sincerely for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate customers like yourself who share their thoughts, as it allows us to continually improve and better serve our valued clientele. We apologise for the disappointment and inconvenience caused by the condition of the flowers you received. We understand that the flowers being crushed and bent, along with the lack of actual flowers for the price, are not in line with the high standards we strive to uphold. Additionally, we regret that the arrangement did not resemble the picture as advertised on our website. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Ordered from you before and been very satisfied however had flowers delivered yesterday to my sister and when I visited last evening I was very disappointed. Flat squashed flowers and roses that had brown dead outer leaves- my sister had already removed most- for amount paid the quality was not good. I’ve tried to upload pictures but says’ I cant’”

Helpful Report

Posted 1 year ago

Dear Sally, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights. Firstly, we would like to sincerely apologise for the disappointment you felt when you saw the flowers that were delivered to your sister. We understand how important it is for the quality of our products to match your expectations, and we regret that this was not the case in this instance. We also want to express our gratitude for your previous satisfaction with our services. Your continued support means a lot to us, and we are committed to rectifying this situation to regain your trust. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“I was under the impression the flowers would arrive as a bouquet and not in a box. If I had wanted boxed flowers I would have ordered letter box flowers. Very disappointed because these were a gift to help lift my friend’s spirits after the loss of a close family member, and they look like a bunch of limp leaves.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and apologise for the disappointment caused by the delivery of your flowers. We understand that you were under the impression that the flowers would arrive as a bouquet and not in a box. We sincerely apologise for any confusion caused in this regard. Our flowers are prepared by wrapping them into a bouquet. They are then placed in a specially designed box that ensures their protection during transit. Best wishes, Katie

Posted 1 year ago

“Nothing like the picture of the flowers ordered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. On our website, we state that peonies are delivered in bud form. Once they bloom, they will resemble the images shown on the website. Best wishes, Rosie

Posted 1 year ago

“This bouquet, sent to me by my son, has proved to be rather disappointing. It looked good enough on arrival and the lilies have opened beautifully but the roses have done nothing - one has even rotted on its stalk. I have thrown away the rather horrible woody stemmed filling greenery - there seemed to be more of that than anything and it swamped the bouquet.”

Helpful Report

Posted 1 year ago

Hello Mrs Hall, Thank you for your review. We're truly sorry to hear that the bouquet you received hasn't met your expectations. It's disheartening to hear about the issues with the roses and the excessive amount of filler greenery. We aim to provide high-quality bouquets that bring joy, and it's clear we've fallen short in this instance. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with the order details, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Not good d not fast”

Helpful Report

Posted 1 year ago

Dear Lynda, Thank you for taking the time to share your feedback with us regarding your experience with Prestige Flowers. We truly appreciate customers like yourself who provide valuable insight into our services. We apologize for the negative experience you had with us. We understand that our service did not meet your expectations in terms of quality and speed. We strive to provide the highest level of satisfaction to all our customers, and it is disappointing to learn that we fell short in your case. Kind regards, Tom.

Posted 1 year ago

“The flowers (roses) that were delivered we dried and brown on delivery. Got refunded with a £10 voucher for another purchase that I'm not even confident that will be any good”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 1 year ago

“I found your website totally confusing, and I am still not sure if my order has gone through!!!”

Helpful Report

Posted 1 year ago

Hello John, thank you for taking the time to leave a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“I am really disappointed with my order. I paid an £10 extra for a large bunch for my best friend who has just lost her partner. When she sent me the photo of what she received saying thank you, I felt really embarrassed and annoyed as the bunch literally looks like a small bunch worth about £10. For an order that cost £37.00 it is quite frankly a rip off. You can get a very nice bunch of flowers in a supermarket for £12-15 that looks so much better.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. A member of our customer support team has now contacted you regarding this issue. Kind regards, Tom.

Posted 1 year ago

“Have used before- all ok then, Difficult today, The payment screen kept freezing and not allowing me to input card details. Managed to do it after a number of frustrating attempts”

Helpful Report

Posted 1 year ago

Dear Madeline,Thank you ever so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. Your input is greatly appreciated, and we value your honesty. We apologize for the difficulties you encountered during your order process. We understand how frustrating it can be when the payment screen freezes and prevents you from entering your card details smoothly. We're truly sorry for any inconvenience caused. We would like to improve our services to ensure a seamless and enjoyable experience for all our customers. Therefore, we kindly ask for your suggestions on how we can make things better. Your insights are invaluable to us, and we genuinely want to address any issues you may have faced. Once again, we extend our gratitude to you for your feedback. We are committed to improving and providing you with the quality service you deserve. Warmest regards, Tom.

Posted 1 year ago

“Very Disappointed to see the actual flowers when they arrived. Only one lily placed in the arrangements. I understand that the arrangements are not exactly like the flowers advertised, but no effort seems to have been made.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are sorry to hear the received bouquet has left you feeling disappointed. From the image provided above, we can see more than one lily has been received and are currently in bud. We send blooms in buds to ensure freshness and longevity. Kind regards, Tom.

Posted 1 year ago

“Really not sure why Prestige Flowers are using Royal Mail to deliver flowers. I ordered flowers for next day delivery guaranteed (not realising that it was Royal Mail) the recipient wasn’t in - RM won’t leave with neighbours or in safe place - so they attempted re delivery today…same….for fresh flowers (sent for a funeral) this is not really ideal as flowers are now late and likely to be spoiled by the time they are redelivered.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your input and we apologise for the inconvenience caused by the use of Royal Mail for your delivery. We understand your concern regarding the delivery of fresh flowers, especially when intended for a funeral. We regret any frustration this may have caused, as we strive to provide a timely and reliable service. If there are any issues with the flowers once received, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Customer Service Team

Posted 1 year ago

“Ordered flowers on 4/5 for Delivery 5/5 had txt to say being delivered and they didn’t arrive until 7/5 ! Mother’s birthday was 6/5 and tracking said inaccessible on 5/5 which was absolute nonsense building is always accessible for delivery’s would love to speak to the delivery driver ! Remain a mystery ? Specially chose Prestige as said next Day but didn’t happen very disappointed. I presume the flowers were nice I paid top price for them too!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and apologise for any inconvenience caused. We are truly sorry to hear that your order did not arrive as requested. We understand how important it was for your mother's birthday and we apologise for the delay in delivery. We also apologise for any confusion caused by the tracking information stating "inaccessible". Once again, we apologise for the disappointment and inconvenience caused. We value your feedback, as it helps us to continue improving our service. Warm regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,072 reviews