Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,076 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet ordered looks nothing like the bouquet sent. Very disappointed. Was not worth the money spent 😢”

Helpful Report

Posted 11 months ago

Hello Jacqui, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 11 months ago

“I ordered these for my sister-in-law as she was finally home from hosp after having brain surgery, and I've never felt so embarrassed. They are nothing like what I ordered. If I'd bought the cheaper ones I might not be that bothered but for £35, I expected better”

Helpful Report

Posted 11 months ago

Hello Sam, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I am very sorry you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 11 months ago

“Apparently N. Ireland and Scotland are considered by Prestige to be difficult to deliver to. My last two deliveries have been late and my current one still has not had delivery confirmed, even though I placed the order almost two weeks in advance. I don't consider it my job to understand their delivery process but it would appear that they do not consider it their job either, nor do they seem to care that our heart felt gifts arrive a day or two later than intended.”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Tom.

Posted 11 months ago

“i have ordered off them 3 times before & have always had nothing but praise for them but i ordered these, arrived on time etc, i ordered a large I am so glad i didnt order a small, really disappointed, nothing i can do as they were for a friend visiting, for some reason i cant upload a photo but i have sent one to the sales team by email.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. We hope this issue can be resolved. Kind regards, Tom.

Posted 11 months ago

“Flowers looked as though they could have been fresher.. Sorry you’re system appears to be unable to load to two photos…”

Helpful Report

Posted 1 year ago

Hello Sally, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 11 months ago

“Tiny bunch of flowers - much less than illustrated or I expected. Worse, one frond of flowers was already wilted. So few fronds already, missing one was really noticeable. I have a photo”

Helpful Report

Posted 1 year ago

Dear June, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and through your comments, we have identified areas where we need to improve. We sincerely apologise for the disappointment you experienced with our tiny bunch of flowers. We understand that the actual product received did not meet your expectations based on the illustration. This is certainly not the level of quality we strive to deliver to our valued customers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“The flowers were for my mother’s 70th birthday and she was very disappointed that she only received about 10 flowers in the bouquet and 2 were broken! I have used this company before but unsure if I will again! Very disappointing!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're truly sorry to hear that your recent order did not meet your expectations, especially for such an important occasion as your mother's 70th birthday. This is not the level of service we strive to provide. We would like to make this right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Late not”

Helpful Report

Posted 1 year ago

Hello Mrs Heal, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We would also like to apologise for any disappointment caused by the quality of the flowers. This is disheartening to hear and certainly not the level of service we strive to provide or our customers. I have located your order and can see that our customer service team has responded to your email this afternoon. We hope that this can be resolved! Warm regards, Tom

Posted 1 year ago

“On times and safely delivered however nothing like the online image against which I chose. I also upgraded to medium expecting a bigger number of blooms yet didn't even get the basic.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who let us know about their experiences, as it helps us to continually improve our services. Firstly, we would like to sincerely apologise for the disappointment caused by the flowers not matching the online image you had selected. We understand how important it is for our products to meet your expectations, and we apologise for falling short in this aspect. Additionally, we apologise for the unexpected discrepancy in the quantity of blooms as you upgraded to a medium bouquet. This is certainly not the level of service we strive to provide, and we apologise for any inconvenience caused. From the photo provided, it does seem that the correct size has been delivered. Warm regards, Rosie

Posted 1 year ago

“The flowers I received were unsatisfactory, the bouquet that was ordered was for Pink Lilies & Roses.....what I received on 2/7 does not represent what is being advertised. On 8/7 I have flowers which haven't bloomed & only thing I can describe is fit for the bin. Very disappointed 😞”

Helpful Report

Posted 1 year ago

Dear Audrey, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the unsatisfactory flowers you received, especially considering that they did not match the bouquet you had originally ordered. We understand how frustrating and disappointing this must have been for you. I have located your order and can see that our customer service team have offered to send out a replacement bouquet. We hope that this can be resolved. Best wishes, Rosie

Posted 1 year ago

“Not very happy at all , All the roses are bruised, leaves still dirty,branches dry and broken, really not what I expected as a present for my wife's birthday. Will not be ordering from this shop again First and Last time.”

Helpful Report

Posted 1 year ago

Dear Rick, thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear that your order did not meet your expectations. We apologise for any inconvenience caused and for falling short of delivering a perfect present for your wife's birthday. We genuinely value your satisfaction and would like to make things right. In order to understand how we can improve our services, we would greatly appreciate it if you could provide us with more details about your order. I have contacted you directly via email. Best wishes, Ellie

Posted 1 year ago

“I placed an order for my wife’s birthday, while I was putting in details I was asked for my discount code(forces veterans discount), however the site just moved onto the next step in ordering not letting me enter my code. I rang prestige but could not get an answer. First time ordering and maybe the last.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about the issue you encountered while placing your order for your wife's birthday. We would like to express our sincere apologies for any inconvenience caused by the site not allowing you to enter your discount code. We understand how frustrating this must have been for you, especially as it was your first time ordering from us. Additionally, we are sorry for the lack of response when you tried to contact us. Please contact our team via our live chat on our website or at enquiries@prestigeflowers.co.uk and they would be happy to help. Best wishes, Katie

Posted 1 year ago

“I was very dissapointed with the Wild and Wonderful medium sized bouquet bought for a 90th birthday. It didn't have as many flowers as shown in the medium size example, and there was no Thlaspi which made it look even smaller. I was considering ordering again for my mothers birthday but don't want to be dissapointed again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and sincerest apologies for the issues you encountered with the Wild and Wonderful medium-sized bouquet you purchased for the 90th birthday. We are truly sorry that it did not meet your expectations, as it lacked the expected number of flowers and did not include Thlaspi, which ultimately made it appear smaller. We understand how important it is for us to deliver the exact quality and presentation that is illustrated on our website, and we apologise for falling short on this occasion. We assure you that we constantly strive to improve our services and appreciate customers like you who bring such matters to our attention. Once again, thank you for your feedback and for choosing Prestige Flowers. Your satisfaction is of utmost importance to us, and we are committed to exceeding your expectations going forward. Warm regards, Rosie

Posted 1 year ago

“Would hate to see the size of the small bouquet as the ‘large’ size was very disappointing! For the price paid was expecting more.”

Helpful Report

Posted 1 year ago

Dear James, Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate it when our customers take a moment to let us know their thoughts. We sincerely apologise that the Large size bouquet you received was not up to your expectations. We understand how disappointing this must have been. We strive to provide our customers with the highest quality flowers and a delightful experience, so we deeply regret that we fell short on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Hi, I received some flowers this morning, a lovely surprise as a thank you from my brother. Yet I was so disappointed and down hearted that my brother had wasted his money, I didn't have the heart to tell him how bad they were, so I went out and bought a beautiful bunch so I could send him a picture so as not to hurt his feelings. Unfortunately I can't put a picture on as for some reason it won't let me upload them. Very sad recipient.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing this matter to our attention. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it must have been, especially considering it was a thoughtful gesture from your brother. We apologise for any inconvenience or upset this may have caused you. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 1 year ago

“Need to be more pacific about prices of your bouquets, I’m sure I ordered medium but got charged for large”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“Arrived 2 days late. Roses looking brown around edges”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your valuable feedback and we are sorry to hear about the issues you encountered. We apologise for the inconvenience caused by the late arrival of your order and for the roses appearing brown around the edges. We understand that this is not the level of quality and service we strive to provide. We would like to make things right and improve your experience with us. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“disappointed to say the least. could have done better at any large supermarket,the order i received looks dull and lifeless and half the quantity compared to the website picture.the website would not upload pictures of the flowers,instead i was asked to contact customer support,cant be bothered with that. will not be returning.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for any disappointment you may have experienced. We understand that receiving an order that looks dull, with only half the quantity compared to the picture on our website, is undoubtedly frustrating. We strive to consistently provide our customers with beautiful and high-quality floral arrangements, and it is disheartening to hear that we fell short on this occasion. We apologise for the inconvenience you faced with uploading pictures on our website. We will investigate this issue further to ensure a smoother experience for all our customers. It is important to us that everyone can easily share their experience and have their concerns addressed promptly. Once again, thank you for bringing this matter to our attention. We assure you that we will take immediate steps to rectify and improve the areas that have caused your disappointment. Warm regards, Katie

Posted 1 year ago

“Extremely underwhelming bouquet that for a whopping £36 was seriously overpriced and looked nothing like the photos. 2/5 instead of 1/5 as the online service and delivery was smooth and painless, just a big shame that the actual product is such poor value for money. Will not be buying again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We're sorry to hear that the bouquet you received did not meet your expectations and fell short of what you anticipated based on the photos. We understand how disappointing this must have been, especially given the price you paid. Ensuring our customers receive high-quality products is important to us, and we apologise for any disappointment caused. We appreciate your acknowledgement of our smooth online service and delivery process. Your feedback regarding the bouquet's value for money is valuable to us, and we will use it to review and improve our offerings. Once again, we apologise for the inconvenience caused and appreciate your understanding. Thank you for bringing this matter to our attention. Best wishes, Katie

Posted 1 year ago

“Very disappointing. Poor quality flowers with stems and leaves already turning brown on delivery. Certainly not the quality or quantity depicted on the website. The packing method meant that the chocolates had all fallen out of their packaging. Will not be using this service in future.”

Helpful Report

Posted 1 year ago

Dear Paul, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts with us, as it helps us improve our service. We're truly sorry to hear about the very disappointing experience you had. The poor quality of the flowers you received, with stems and leaves already turning brown upon delivery, is definitely not the kind of quality we strive to provide. Additionally, we apologise for the packing method which resulted in the chocolates falling out of their packaging. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,076 reviews