Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,062 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite disappointed with the flowers I sent. Limited in volume and very little greenery with them. Some of the roses had browning petal ends. For the amount I paid I was certainly expecting far better quality and volume than what we got. :-(”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers you sent didn’t meet your expectations, particularly in terms of volume and quality. It’s disappointing to learn that some of the roses had browning petal ends and that the bouquet lacked greenery. We understand how important it is for your flowers to arrive fresh and full, and we apologise for falling short in this instance. Your experience is not reflective of the quality we aim to provide, and we appreciate you bringing this to our attention. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Warm regards, Tom

Posted 10 months ago

“I received the lavender plant as a birthday gift. It was painfully dry on arrival. After a few days it looked dead so I disposed of it and now have bought a plant from m and s to put in this pot. Hugely disappointing!!!”

Helpful Report

Posted 10 months ago

Hello Janet, Thank you for your feedback. We’re very sorry to hear about the condition of the lavender plant you received. It’s disheartening to know that it arrived dry and in such poor condition, especially since it was a birthday gift. This is not the level of quality we strive to provide, and we understand how disappointing it must have been. We appreciate you bringing this to our attention, as it helps us improve our service. If not done already, please send us some images of the plant to enquiries@prestigeflowers.co.uk with the delivery postcode and we would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

“Beautiful flowers but two days later and they are almost dead. Very disappointing!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced with our beautiful flowers, which unfortunately started wilting just two days later. We sincerely apologise for any inconvenience caused by the condition of the flowers upon arrival. We strive to deliver the freshest and most vibrant blooms, ensuring they bring joy for a prolonged period. Clearly, we fell short of our high standards in this instance. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet to enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 10 months ago

“Wilted. Already dead. Only delivered 3 days ago.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your experience with us regarding your Prestige Flowers order. We are truly grateful for your feedback and appreciate your honesty. We apologise for the inconvenience caused by the wilted flowers you received, despite them being delivered only three days ago. We strive to deliver only the freshest and most beautiful arrangements to our valued customers, so it deeply saddens us to hear that we fell short of your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 10 months ago

“When arrived the Lillie’s had snapped off he stems, half the flowers had died and gone brown and crusty! For nearly £50 This is not good!”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that the lilies arrived in such poor condition. This is definitely not the quality we aim to provide. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 10 months ago

“I ordered next day flowers in plenty of time for the order to be processed and received confirmation of my order. However on the day of expected delivery I received an email from Royal Mail saying the flowers would arrive the following day. I checked with the chat bot on Prestige Flowers and it advised me that delivery might still happen that day anytime up to 7:30 pm. The flowers did not arrive next day. I contacted Prestige Flowers who eventually offered £5.99 in credit for my next order. I have read the other reviews on Prestige Flowers and next day deliveries can be hit and miss. The flowers are pretty and fresh but if it is next day delivery you want I’d advise you to go elsewhere.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the delay in your delivery and the inconvenience it caused. We understand how important timely delivery is, especially when you’ve planned ahead and expected the flowers to arrive on a specific day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 10 months ago

“This is the second time I’ve received flowers from here, on both occasions the flowers aren’t at their best and have started to wilt almost immediately. Very dissapointed😩 Unfortunately it will not upload my photos of 1 day old roses which are withered and heads hanging.”

Helpful Report

Posted 10 months ago

Dear Sarah, thank you for taking the time to share your feedback and letting us know about your experience with Prestige Flowers. We appreciate your honesty and value your feedback as it helps us improve our services. We sincerely apologise for the disappointment caused by the condition of the flowers you received. We understand how important it is for our customers to receive fresh and vibrant blooms, and we apologise that this has not been the case for you on both occasions. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 10 months ago

“I used this Prestige flowers several times and was qwit happy, but last delivery was stressful and disapointing, the roses was too old and daid in 2 days the middle of the flower was rotten and braun instead of lavander color. We order this buqet for Birthday surprise, but was very unhappy. Sorry i have foto on my fone, but not on comp”

Helpful Report

Posted 11 months ago

Dear Olga, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We greatly appreciate your honesty and it is through feedback like yours that we are able to improve our services. Please accept our sincere apologies for the disappointing delivery you experienced. We understand how important it is to receive fresh and beautiful flowers, especially for a special occasion like a birthday surprise. We are truly sorry for the inconvenience caused by the roses being old and wilting within just two days. This is certainly not the level of quality we strive to provide. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“Do disappointed I spent 51 pounds for 6 sunflowers.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us identify areas of improvement. We sincerely apologize for the disappointment you faced when receiving the flowers. We understand that this is not the standard you expected, and we deeply regret any inconvenience caused. Our goal is to provide our customers with the highest quality products, and it seems that we fell short on this occasion. I have located your order and can see that a fresh bouquet was arranged for delivery. We hope the flowers were well received! Warm regards, Tom

Posted 11 months ago

“Hi I have just spent £35 pound on flowers for a special occasion. The flowers you sent me In my opinion are never £35 pounds worth of flower. I will not be using you again. I have had better from a real local florist. I just didn't have time to get them from my local and thought your service would be perfect. It wasn't and has made me feel like a real cheap scape. Would not let me upload a pic.”

Helpful Report

Posted 11 months ago

Dear Steve, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights, helping us to continually improve our services. We sincerely apologise that the flowers you received did not meet your expectations and did not seem to be worth what you spent. We understand how disappointing this must have been, especially for such a special occasion. Please accept our deepest apologies for any inconvenience caused and the impression it left on you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 11 months ago

“The roses ordered by my husband for our 55th Wedding Anniversay were not the best quality for the price and died within one week. He bought these in good faith for your advertised excellence and ability to deliver on time. I was unable to proceed with a complaint as I was not the purchaser, even though I had explained that my husband has Parkinsons/Dementia and unable to deal with this further. I dont call this good service and am very dissappointed.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback regarding your recent purchase of roses from Prestige Flowers. We sincerely appreciate your honesty and apologise for any inconvenience caused. We understand that the quality of the roses received did not meet your expectations, and we are truly sorry for any disappointment this may have caused. We take pride in our advertised excellence and aim to deliver the highest quality products on time. We are also sorry to hear about the difficulty you experienced in proceeding with a complaint due to not being the customer. Please know that we value your feedback and will take it into consideration to improve our customer service processes. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 11 months ago

“Just really disappointed with the size of the bouquet I have received. I ordered medium as I wanted the same size (roughly) as what was shown as the display picture but my bouquet has much less volume. Granted some flowers still need to bloom it still isn't a fair representation of what you receive. I can see several blue eustonias in the picture presented but can only count 2 in the bunch I have been sent and there is about 3 times more of those little purple daisy's on the picture. This was meant to be a birthday gift but I'm too embarrassed to hand it over if I'm honest I've seen bigger bouquets in my local grocery store for half the price. Delivery was on time and apart from a few snapped foliage all good quality.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback regarding your recent order with Prestige Flowers. We truly appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the size of the bouquet you received. We understand your expectation for it to closely resemble the display picture. If not done already, please could you contact our team ta enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Once again, we appreciate your feedback and apologise for any disappointment caused. Warm regards, Prestige Flowers

Posted 11 months ago

“This is a website review, the flowers are fine. Website doesn't permit Apple password manager to insert password. Postcode doesn't always prompt full address autofil. Final button never works first time.”

Helpful Report

Posted 11 months ago

Dear Ian, thank you so much for taking the time to share your feedback on Prestige Flowers. We truly appreciate customers like you who let us know about their experience with our website. We apologise for the inconvenience caused by our website's restriction on the Apple password. We understand the importance of seamless login experiences, and we will work towards resolving this issue to ensure a smoother process for you and other users. Once again, thank you for bringing these issues to our attention. We value your feedback and will continue working hard to ensure your satisfaction with Prestige Flowers

Posted 11 months ago

“I don't expect to receive flowers with a rose already falling apart having paid good money for them. Disappointed”

Helpful Report

Posted 11 months ago

Hello Brendan, thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We appreciate customers like you who help us understand where we need to improve. We sincerely apologise for the disappointment you experienced regarding the condition of the flowers you received. We understand the frustration of receiving flowers with a rose already falling apart. This is certainly not the kind of experience we want our customers to have. We want to make it right for you, Brendan. If not done already, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and our customer service team will be happy to look into this for you. Best wishes, Ellie

Posted 11 months ago

“Can't say I'm impressed with the flowers. I ordered a large bouquet for a very special thank you and what my family recieved wa not like the photo on the website”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We really appreciate customers like you who take a moment to share their thoughts and help us improve our services. We would like to apologise for the disappointment you felt upon receiving the flowers. We understand that you were expecting a large bouquet that resembled the one pictured on our website, but what your family received did not meet those expectations. We sincerely apologise for the discrepancy and any inconvenience caused. I will relay this to the relevant department. Warm regards, Rosie

Posted 11 months ago

“Delivery prompt, for being in Northern Ireland. But I'm sorry, I was very disappointed at flowers I received!! I honestly would have been better going to M&S and paying half the price mostly with double amount of flowers. These were for a special occasion and we all felt they were poor!!!”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We would like to sincerely apologise for the disappointment you felt upon receiving the flowers. We understand how important it is for them to be perfect, especially for a special occasion. We will certainly take note of your feedback and work towards improving the quality of our products. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Prestige Flowers Team

Posted 11 months ago

“Ordered some beautiful flowers. paid £8 extra for tracked courier delivery. wasn't sent tracking so had to chase up. flowers arrived, very pretty but 2 cut flower heads sitting on the top of them, no water, drooping flowers. I contacted the company and had to play email ping-pong for FAR TOO LONG and finally got a £10 refund, which by no means covers the stress and upset this caused. the flowers were for a special friend's big birthday, and it was too late for me to replace them. very disappointing. When they sent the "how did we do?" email, they didn't bother responding.”

Helpful Report

Posted 11 months ago

Hello Sara, Thank you for your review. We understand your disappointment with the delivery and condition of the flowers. We strive to provide a seamless and enjoyable experience for our customers, and it's clear that we fell short in this instance. We apologise for the delay in receiving your tracking information and the subsequent communication challenges you faced. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future. We appreciate you bringing this to our attention and hope that you'll consider giving us another chance in the future. Warm regards, Rosie

Posted 11 months ago

“I was under the impression that I was buying flowers from a local business in Nantwich, instead the flowers came from Nottinghamshire delivered by Royal Mail which arrived late afternoon which was not the birthday surprise my wife was expecting. I could have gone to Tesco and paid one third the price for the same flowers. Save your money.”

Helpful Report

Posted 11 months ago

Dear Geoff, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who share their thoughts and help us improve our service. We are very sorry for any confusion caused regarding where we are based. I will feed this back to your team. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 11 months ago

“Delivery brilliant, ordered 21.45 and they arrived next day at 10.30am. Great, you'd think. However they flowers arrived looking like something robbed off someone's grave! Won't be ordering again. 26 pounds for disappointment is what you'll be paying.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologise for the disappointing condition in which your flowers arrived. We understand how important it is for our customers to receive fresh and beautiful arrangements, and we deeply regret that we fell short of your expectations on this occasion. Once again, we appreciate your feedback and apologise for any inconvenience caused. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 11 months ago

“I sent these to my friend when she got home from an operation. To say these were £25 I'm absolutely disgusted, it looks like 1 bunch of flowers at 2.99. They look awful and not worth the money spent. My friend is in shock”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you experienced with the flowers that you sent to your friend after her operation. We are deeply sorry to hear that the flowers did not meet your expectations, especially considering their price. We understand how important it is for the flowers to reflect your care and thoughtfulness. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,062 reviews