Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,073 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good value for money”

Helpful Report

Posted 10 months ago

Hello Carl, Thank you for your review. I’m sorry to hear that you felt the value didn’t meet your expectations. We aim to provide quality products and service, and I’d like to understand more about your experience. Please reach out to our customer service team so we can address your concerns and work to improve. Thank you for your feedback. Best wishes, Katie

Posted 9 months ago

“Thought I had paid ann extra sum of about £10 to free me from paying any further delivery charges for a year Not £40 but £50 Where is there proof of that? Where is a ticket or number I can use when I make another order? HELP PLEASE”

Helpful Report

Posted 10 months ago

Hello Mira, Thank you for your review. I’m sorry to hear about the confusion regarding your delivery charges. I can confirm your future orders will have this automatically applied when standard delivery is selected. This will be shown at the last stage of checkout. It will also state that you have an active delivery pass when you log into your account. If you have any more questions, please feel free to reach out to our customer service team and they would be happy to help. Best wishes, Rosie

Posted 10 months ago

“The picture of the flower is very misleading. It shows multiple roses and I only got one in a small pot.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. I’m sorry to hear that the flowers didn’t meet your expectations. We strive to provide accurate representations of our products, and I apologise if the actual arrangement didn’t match the image. If not done already, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Rosie

Posted 10 months ago

“The flowers that arrived for my Nan’s birthday were wilted and older looking. This is very upsetting as I rarely get to see my Nan. Sadly this cannot be rectified now.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the condition of the flowers and the impact it had on your special occasion. This is not the experience we aim to provide, and I understand your disappointment. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this. Warm regards, Tom

Posted 10 months ago

“I don’t like to moan about things, but when I received a picture from my mother of her birthday bouquet, I couldn’t help but feel an overwhelming and immediate sense of disappointment at what she’d received. I get that there are times when you need to accept a certain level of “advertisement vs. reality”, but at £64.00 worth of expenditure, I am gobsmacked that this was considered acceptable by the company for that price. I did purchase these at the last minute, but if this is what you’re going to offer people, then please don’t offer next day delivery!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. I’m truly sorry to hear that you were disappointed with the bouquet and feel that it didn’t meet your expectations for the price. We strive to ensure that our arrangements match the quality and value represented online, and it’s disheartening to hear we fell short in this instance. Your feedback is important, and I will pass this on to the relevant department. Best wishes, Rosie

Posted 10 months ago

“Our Flowers looked nothing like the advertisement online, I've seen much better in my local supermarket.”

Helpful Report

Posted 10 months ago

Hello Jason, Thank you for your review. I’m really sorry to hear that the flowers didn’t meet your expectations. We aim to provide beautiful arrangements that match our online images, and it’s disappointing to hear we missed the mark this time. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Ellie

Posted 10 months ago

“Doesn’t really look like advertised dissapointed”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. I'm sorry to hear that you were disappointed. We strive to ensure that our product matches the advertised images and descriptions. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 10 months ago

“Wanted to send flowers to Germany, so clicked International then Germany. Screen showed three or four bouquets, chose the third one and prepared an order. Eventually after choosing extras and inserting greetings text and my name and details, an error message popped up saying this selection was "not available" in Germany. I opened a chat window to ask why, and entered the details. The reply was that no agents were available, and that my enquiry would be dealt with in due course. Over the next few days I noticed that there was no way to enter an address in Germany. The problem seems to be in the order process - whichever country you choose gets quickly forgotten and 'not available' flowers are offered. Having chosen again, the process wanted an address. so I entered my own address, and reached the payment stage where I noticed it had decided to send the flowers to me. Having explained the situation in several more chat messages, that they should just choose anything without lilies, to be delivered to Germany in time for a birhday few days later, a reply came from L saying "I have arranged this for you as per request". Hope was crushed when there was no follow-up email with tracking details; even worse the flowers did not arrive on the required day, or the next day. A refund was offered so I'll try to get that. Meanwhile the web logic needs to be rewritten for the Interflora business. Very annoyed, and very disappointed. I sent the flowers through euroflorist.de, another online shop, without fuss.”

Helpful Report

Posted 10 months ago

Hello Richard, Thank you for taking the time to leave a review. We sincerely apologise for the frustrating experience you had while trying to send flowers to Germany. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation must have been, especially given the importance of timely delivery for a special occasion. Your feedback is invaluable, and we’re taking it seriously to address the issues you’ve highlighted, particularly regarding the website’s functionality and our communication process. We're sorry that this led you to seek an alternative service, and we regret missing the opportunity to meet your expectations. Rest assured, we are reviewing our systems and processes to prevent this from happening again. We hope you’ll consider giving us another chance in the future to provide the service you deserve. Thank you for bringing this to our attention, and we will ensure your refund is processed promptly. Best wishes, Katie

Posted 10 months ago

“I payed for the medium upgrade and sorry to say that if this is medium than im not sure what the standard is. Must of been an extra flower. I payed for an afternoon tea that was fine .”

Helpful Report

Posted 10 months ago

Hello Darren, Thank you for your feedback. We're sorry to hear that the medium upgrade didn't meet your expectations. We strive to provide value with each of our upgrades, and we apologise if this was not reflected in your order. We're glad to hear the afternoon tea met your satisfaction, but we’ll be reviewing your comments to see where we can improve. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Prestige Flowers

Posted 10 months ago

“Not very happy with the 'large' bunch that was ordered for an extra £10 along with the recipient having to peal off the outer brown petals on the roses When I raised this it was thought that the bunch was of correct size and 'good quality'... I tend to disagree Won't be ordering from here again”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your feedback. We're sorry to hear that the bouquet didn't meet your expectations, especially after opting for the larger size. We understand your disappointment, and we apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“Flowers very disappointing for price. They looked half dead and a bouquet they were not. I could have bought that amount of flowers for £10 when it cost neatly £34.”

Helpful Report

Posted 10 months ago

Hello Edna, Thank you for taking the time to leave a review. I'm truly sorry to hear that you were disappointed with your order. This is certainly not the experience we aim to provide. We take your feedback seriously and will be looking into this to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Best wishes, Rosie

Posted 10 months ago

“Can’t fault the flowers, but I paid for a specific delivery day and they arrived 2 days later.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. While we're glad you were pleased with the flowers, we're sorry to hear about the delay in delivery. We understand how important it is for your order to arrive on time, and we apologise for the inconvenience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 10 months ago

“Went for the large bouquet but when I saw what had been delivered I was embarrassed as they looked cheap. The recipient had also been sent flowers which came from a local florist and cost less but were beautiful in comparison. I won’t be using Prestige again”

Helpful Report

Posted 10 months ago

Hello Carol, Thank you for your review. I’m really sorry to hear that you were disappointed with the bouquet. We strive to provide high-quality arrangements, and it’s concerning to hear that we missed the mark. Your feedback is valuable, and I’d like to make things right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 10 months ago

“Most unhappy. Not because of the flowers - which will apparently arrive a day late - but because the promise was fir delivery on a person's 70th birthday, confirmed by Royal Mail and then not completed. Flowers now a day older. Stuck in a box and there is only one 70th birthday. TOTAL WASTE OF MONEY”

Helpful Report

Posted 10 months ago

Hello Ian, Thank you for your review. I’m truly sorry to hear about your experience, and I completely understand your frustration. We know how important it is for flowers to arrive on such a special occasion, especially a 70th birthday, and it’s disappointing to hear that we didn’t meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 10 months ago

“Once again the issue seems to be Royal Mail. The flowers actually got to the local delivery hub on the day (ie next day after order) the flowers were due but for some reason they went back and forth between Edinburgh and Kirkcaldy hubs three times. As it is a bank holiday the flowers are now sitting in the Royal Mail hub so I imagine they will not be much when they get there. They were timed to meet a relative returning from hospital. To be fair the flowers we have had from prestige have been fine when they arrive on time. This is not the first time. .”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience, and I’m really sorry to hear about the delays caused by Royal Mail. We understand how important timely delivery is, especially for special occasions, and it’s frustrating when things don’t go as planned. While we strive to ensure that our flowers arrive in perfect condition, the postal service can sometimes be unpredictable. If there are any issues with the quality of the flowers due to this delay, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 10 months ago

“This is the first disappointing bouquet from Prestige flowers. Broken stems, thin bouquet for the price. Was for my mother’s 80th birthday.”

Helpful Report

Posted 10 months ago

Hello Julie, Thank you for your review. I’m truly sorry to hear that your recent experience with us was disappointing, especially for such an important occasion. This is not the standard we aim to provide. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“Disappointed at condition of flowers on delivery - Roses wilted - Foliage poor Flowers were delivered on time. Expensive & poor quality.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. We’re truly sorry to hear that the flowers you received didn’t meet your expectations. While we're glad the delivery was timely, it’s disappointing to learn that the quality wasn’t up to our usual standards. I have located your order and contacted you directly via email. We hope that this can be resolved. Best wishes, Ellie

Posted 10 months ago

“I ordered some flowers to be delivered the next day to a colleague. When the order did not arrive the next day, there was no apologies. I was simply told I signed up to terms and conditions which state that I need to wait at least 3 days. Please invest in better customer service training. The entire conversation was really frustrating. The flowers did arrive the following day but unfortunately they were too late as my colleague had left to stay at her mother’s.”

Helpful Report

Posted 10 months ago

Hello Forida, Thank you for your review. We apologise for the inconvenience and frustration caused by this experience. Timely delivery is crucial, especially when sending flowers to someone special, and we're sorry we fell short in this instance. We also regret that our communication didn’t meet your expectations and lacked the empathy that should have been provided. While we’re glad the flowers eventually arrived, we understand that they were too late, which is disappointing. We are reviewing our customer service procedures to ensure that issues like this are handled with more care in the future. Warm regards, Rosie

Posted 10 months ago

“Very meagre looking bunch of flowers. 8 blooms in total. Nothing like the example of what to expect. I sent them for my daughters birthday and I am very disappointed.”

Helpful Report

Posted 10 months ago

Hello Ann, Thank you for your review. I'm sorry to hear that the bouquet didn't meet your expectations, especially for such an important occasion. The flowers should have reflected the quality and fullness shown in our examples, and I apologise for any disappointment this has caused. From the photo provided, it does appear that the correct size bouquet has been received. Warm regards, Tom

Posted 10 months ago

“Flowers were delivered on time but they did not look worth the money I paid. We have had these 5 days and the roses are dying already so not too impressed TBH.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback, and I'm sorry to hear that the flowers didn't meet your expectations. While I'm glad they were delivered on time, it's disappointing that the quality wasn't up to par. Roses should last longer than a few days, and we understand how frustrating this is. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 10 months ago

Prestige Flowers is rated 4.4 based on 273,073 reviews