Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,056 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really disappointed as the bouquet looks nothing like the pictures..”

Helpful Report

Posted 9 months ago

Hello Christine, Thank you for your review. We're truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that match our images, and we regret that we fell short in this instance. Your feedback is important to us, and we will use it to improve our offerings. Warm regards, Rosie

Posted 9 months ago

“Flowers did not look like they did on the picture, didn’t specify the chocolates I ordered had nuts in either, disappointed”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Thank you for the feedback regarding our addons we will pass this back to the relevant department. Kind regards, Tom.

Posted 9 months ago

“I paid an extra £10 to get a large bunch of flowers for my mother’s birthday. £60 for a bunch of flowers. I expected a big bunch. I was very disappointed to receive a rather small basic bunch of flowers. Definitely not worth the money paid.”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback, and I’m really sorry to hear that the bouquet didn’t meet your expectations, especially for such an important occasion. We strive to provide beautiful arrangements that are worth the cost, so it’s concerning that this wasn’t your experience. I’ll be looking into this to ensure we address the issue. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 9 months ago

“Flowers were wilting roses were old and browning off not worth the cash should’ve gone to Sainsbury’s”

Helpful Report

Posted 9 months ago

Hi Stuart, Thank you for your review. I'm truly sorry to hear about the condition of the flowers you received. Roses should arrive fresh and beautiful, and it's disappointing that this was not the case for you. We understand your frustration and regret that the bouquet did not meet your expectations. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 9 months ago

“Came in good time and are very nice but would expect more for the money. I'm disappointed that these flowers would have been more than 50% cheaper from Waitrose.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. While we’re glad to hear the flowers arrived on time and you found them to be nice, we’re sorry to learn you feel the value didn’t meet your expectations. We strive to offer high-quality arrangements along with our delivery service, and we take your comments seriously. Warm regards, Rosie

Posted 9 months ago

“Flowers didn’t arrive on time, after two “attempted” deliveries, my mother in law had to collect the flowers. So 3 days late the flowers were droopy and not looking their best. The bouquet was certainly not worth the £50 that was spent on them”

Helpful Report

Posted 9 months ago

Hello Jessica, Thank you for your review. I’m truly sorry to hear about your experience. We understand how important timely delivery and fresh flowers are, especially for special occasions, and we regret that we fell short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 9 months ago

“Weren’t as big as I’d of imagined for the price and looked almost wilted upon arrival”

Helpful Report

Posted 9 months ago

Hello Emma, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and value your honesty. We sincerely apologise that our flowers weren't as impressive as you had imagined and for the disappointment caused by their wilted appearance upon arrival. We understand how important it is to receive a fresh and beautiful bouquet, and we are sorry for falling short of your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 9 months ago

“I work hard for my money and these flowers we're NOT worth what iboaid for a large bouquet which looked very little like the advert ...Will not be purchasing again!”

Helpful Report

Posted 9 months ago

Dear Helen, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our products and services. We sincerely apologise for the disappointment you experienced with the large bouquet you purchased. We understand how disheartening it can be when the actual product falls short of what was advertised. We want to assure you that this is not the standard we strive to uphold, and we deeply regret that we were unable to meet your expectations. To ensure we improve your future experiences with us, we would love to hear more about your concerns. Please could you send us birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 9 months ago

“The bouquet looked nothing like the website. On the website the bouquet is at least 2 times the size as the one my sister received. I ordered the standard size, the page on the website only shows you the bigger size in full view, the thumbnail for the standard size shows it is smaller but it's still much bigger in this tiny thumbnail than what my sister received. I'd have got nicer ones from the supermarket, but my sister lives far away and is unwell so a flower delivery was the only option. Won't buy again. 2 stars rather than 1 because it was on time.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We’re truly sorry to hear that the bouquet didn’t meet your expectations. We understand how disappointing it must have been, especially since this was a gift for your sister during a difficult time. We appreciate your feedback about the website images, and we’ll be reviewing them to ensure they better reflect the different size options. While we’re glad the flowers arrived on time, we sincerely apologise that the quality fell short. Warm regards, Rosie

Posted 9 months ago

“If you want your flowers delivered on a specific date do not use Prestige Flowers. I've used them twice and both occasions, they have arrived late, despite ordering in plenty of time. Not much use when your birthday come and gone.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We understand your frustration with the delayed delivery of your flower orders. We strive to ensure timely deliveries and apologise for any inconvenience this may have caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 9 months ago

“Ordered some flowers for my nans birthday. They arrived on time but were supposed to come closed but were already open, so only lasted less than 2 days.”

Helpful Report

Posted 9 months ago

Dear Rael, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your valuable feedback. We would like to apologise for the inconvenience caused by the flowers being delivered already open instead of being closed as requested. We understand how disappointing this must have been, especially on such a special occasion like your nan's birthday. Our priority is always to provide fresh and beautiful flowers that last long, so we sincerely apologise for falling short of your expectations in this regard. We understand that the flowers only lasted for a very short period of time, which is certainly not what we strive for. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 9 months ago

“I ordered a bouquet for my friend's 70th birthday, she sent me a photo of the flowers when they arrived to say I am disappointed is an understatement. When I contacted Prestige and sent them a photo of the flowers from their website and the ones actually delivered, their reply was that they couldn't see any difference. PLEASE DO NOT USE THEM”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your experience, and I’m very sorry to hear about your disappointment with the bouquet for your friend’s birthday. We understand how important it is for such occasions to be special, and it’s disheartening to learn that the flowers did not meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 9 months ago

“I wished I had read these reviews before purchasing. The bouquet was purchased for a friend for a sympathy anniversary whilst it did arrive on time, I was extremely embarrassed with the picture sent to me. They not resemble the advertised arrangements, I had reached out to customer services who said the flowers that were sent were acceptable. Please save your money by going elsewhere or picking up a bouquet of flowers from a supermarket”

Helpful Report

Posted 9 months ago

Hello April, thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We sincerely apologise that the bouquet you purchased for your friend's sympathy anniversary did not reflect the advertised arrangements. I can confirm the bouquet shown on the website is a medium size. as you purchased a standard size, there are fewer stems in this. Warm regards, Rosie

Posted 9 months ago

“Gave 2 because flowers arrived on time. Chose September flower selection for my friends 60th. Absolutely shocking 3 large purple flowers all the rest were small purple stems. Do not use this company.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your feedback. I’m sorry to hear that the flower arrangement didn’t meet your expectations. Your experience is important to us, and we’d like to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 9 months ago

“Very disappointed with the flowers. Small not a bit like the pictures and almost dead after 3 days.Will go back to M&S next time . Photo upload did not work either🤬”

Helpful Report

Posted 9 months ago

Hello Colin, Thank you for your review. We're truly sorry to hear about your disappointing experience. It’s upsetting to know that the flowers didn't meet your expectations and that the photo upload didn’t work. This is not the quality we aim to provide. Please send us images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 9 months ago

“The flowers sent were not what I ordered. I ordered Alstroemerias but a mixed bunch of flowers were delivered. I was very disappointed. The packaging was excellent so the flowers arrived in good condition.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and we apologise for the disappointment you experienced with your order. We understand that receiving a mixed bunch of flowers instead of the Alstroemerias you ordered can be frustrating, and we take full responsibility for this mistake. Please accept our sincerest apologies for any inconvenience caused. I have located your order and can see that the correct bouquet has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 9 months ago

“Roses in the delivery were dead within 24 hours and the rest of the flowers were dead in 3-4 days. Very disappointed”

Helpful Report

Posted 9 months ago

Dear Peter, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and apologise for the disappointment you encountered. We are genuinely sorry to hear that the roses in your delivery were already dead within 24 hours, and the rest of the flowers followed suit in just 3-4 days. This is certainly not the quality or longevity we strive to deliver, and we understand how disappointing this must have been for you. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 9 months ago

“I have used Prestige Flowers in the past and have been satisfied with their products. However, I ordered a bouquet for my wife’s recent birthday and was disappointed with the quality of the flowers. The roses died off after only three days and a sunflower never developed. The bouquet was expensive and the quality inferior.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. I’m sorry to hear that your recent experience didn’t meet the high standards we aim for. It’s disappointing to learn that the bouquet didn’t last as expected and that you found the quality lacking. We appreciate your feedback and would like to address this issue. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 9 months ago

“Not very good value for money”

Helpful Report

Posted 9 months ago

Hello Carl, Thank you for your review. I’m sorry to hear that you felt the value didn’t meet your expectations. We aim to provide quality products and service, and I’d like to understand more about your experience. Please reach out to our customer service team so we can address your concerns and work to improve. Thank you for your feedback. Best wishes, Katie

Posted 9 months ago

“Thought I had paid ann extra sum of about £10 to free me from paying any further delivery charges for a year Not £40 but £50 Where is there proof of that? Where is a ticket or number I can use when I make another order? HELP PLEASE”

Helpful Report

Posted 10 months ago

Hello Mira, Thank you for your review. I’m sorry to hear about the confusion regarding your delivery charges. I can confirm your future orders will have this automatically applied when standard delivery is selected. This will be shown at the last stage of checkout. It will also state that you have an active delivery pass when you log into your account. If you have any more questions, please feel free to reach out to our customer service team and they would be happy to help. Best wishes, Rosie

Posted 10 months ago

Prestige Flowers is rated 4.4 based on 273,056 reviews