Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,766 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,766 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered 2 times from Prestige Flowers and they have really great flowers!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your fantastic 5-star review, Patricia! We're so glad to hear that you enjoyed our flowers on both occasions. Best wishes, Rosie

Posted 10 months ago

“I ordered the roses and lilies for my mum and when they turned up there was only 1 lily and the roses were on there way to dying.”

Helpful Report

Posted 10 months ago

Hello Chloe, Thank you for your feedback, and I’m really sorry to hear that your order didn't meet your expectations. We pride ourselves on delivering fresh and beautiful flowers, and it’s disheartening to know that you received a less than satisfactory bouquet. Our customer service team has reached out via email to look into this for you. Best wishes, Rosie

Posted 10 months ago

“Offered a specific day for delivery as you would expect. Also paid for morning delivery. Flowers didn't turn up, I asked for a refund, they refused saying the delivery will be made tomorrow. I said that's no good, the birthday is today. They still refuse a refund and state that they cannot guarantee delivery on a specific day. Surely that's the essence of their business? Still not had a refund, not even for the extra money paid for a morning delivery. Terrible service.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how important it is to have flowers delivered on a significant day, and I apologise for any frustration this situation has caused. It’s disheartening to know that we were unable to meet your expectations or provide a satisfactory resolution. I have reached out via email. Best wishes, Ellie

Posted 10 months ago

“I have used Prestige Flowers for a while now. I can highly recommend as their flowers are always arrive on time, last ages, reasonably priced and beautifully presented.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review, Lynsey! We're so happy to hear that you have consistently enjoyed our timely deliveries, lasting blooms, and beautiful presentations. Thank you for your recommendation. Best wishes, Rosie

Posted 10 months ago

“I ordered a celebration bunch of flowers . The picture on line was beautiful and full . I ordered a vase at £4 and my total was over £35 so I expected a really nice bunch of flowers for £30 . I could have bought the same bunch from the garage up the road for £6 . I was very disappointed . Was and I actually had to apologise to my neighbour for how bad they were .”

Helpful Report

Posted 10 months ago

Hello Emma, Thank you for taking the time to share your experience, and I’m sorry to hear that the flowers did not meet your expectations. We always aim to provide beautiful, fresh arrangements, and it’s disappointing to know that we fell short this time. I appreciate your feedback regarding the value for money, and we will certainly take your comments into consideration as we continually strive to improve our offerings. If you would be willing, please send us some photos, including a birds-eye view, of the arrangement to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

“I ordered a large rose and lily bouquet- the illustration on the website showed a full bouquet with lots of flowers. The one we received only had 4 roses and 1 Lily stem AVOID AT ALL cost - absolutely NOT worth the money - I hate to think what you would get with a small or medium bouquet!”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that the bouquet you received did not match your expectations and that you felt it was lacking in both quantity and quality. We understand how important it is to receive an arrangement that reflects what you envisioned, and it’s disappointing to know we did not deliver in your case. I have reached out via email. Best wishes, Ellie

Posted 10 months ago

“EXCELLENT company and service!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your excellent 5-star review, Rachel! We're thrilled to hear that you had a great experience with our company and service. Your kind words inspire us to continue providing the best for our customers. Best wishes, Rosie

Posted 10 months ago

“My husband sent me flowers For my 60th birthday. Well he paid more than £40 They were terrible The bouquet had 6 flowers Only 6 flowers . Absolutely terrible for the price You get lovely flowers in supermarkets for about 6.99 The flowers were terrible . Shocking”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that the flowers you received for such a special occasion did not meet your expectations. It's disappointing to know that you felt the bouquet was both sparse and unsatisfactory for the price you paid. We strive to provide quality arrangements, and it’s clear we fell short in this instance. If you’d like to discuss this further, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 10 months ago

“I used Prestige flowers at Christmas and everyone was delighted with the quality of what the received . All were delivered on time and ordering is simple to use. Keep up the good standard.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you and your recipients were delighted with the quality of the flowers, and it's great to know that our delivery and ordering process met your expectations. Your feedback motivates us to maintain our high standards! Best wishes, Rosie

Posted 10 months ago

“Not Happy. Ordered a large bouquet, when arrived looked like a small. Talked to customer services but was told this is the norm, will not be ordering again. Bad quality”

Helpful Report

Posted 10 months ago

Hello Kelly, Thank you for taking the time to share your feedback. I’m sorry to hear that the bouquet did not meet your expectations and that you felt the quality was lacking. We aim to deliver beautiful arrangements, so it’s disappointing to know we fell short in your instance. We will relay this back to our team and use this to continue to improve our service and offerings. Best wishes, Rosie

Posted 10 months ago

“Very dissapointing I ordered a large bouquet and received what looks like a very small one. Some flowers past their best. No flower food. Arrived in a box which is not said on the website. I would like my money back”

Helpful Report

Posted 10 months ago

Hello Carole, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that some flowers appeared past their best. We strive to deliver beautiful arrangements and it’s disappointing to know we fell short in your case. Regarding the packaging, we aim to ensure the flowers arrive safely, but I understand how this was not communicated on our site. I appreciate your feedback and will share it with our team to improve our service. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 10 months ago

“Flowers were delivered late and when I opened the parcel Flowers were already withering . I have a door bell and the driver didn't even wait for me to say leave it with my neighbour. I am so disappointed having spent so much money on this selection.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience. I sincerely apologise for the delay in delivery and the condition of the flowers upon arrival. We understand how disheartening this can be after placing your trust in us. Your comments about the delivery process are noted, and I’ll ensure they are addressed with our courier service. We want every aspect of your order to reflect our high standards, and I regret that this was not the case for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 10 months ago

“Do not order from this company. Delivery arrived at 8:30pm on requested day . Terrible service and appalling customer service . No apology .”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Katie

Posted 10 months ago

“Absolutely gutted paid so much for flowers for them to look like I’ve bought them from local supermarket won’t ever be ordering again from here waste of money.”

Helpful Report

Posted 10 months ago

Hello Ikra, Thank you for your feedback. I'm really sorry to hear that the flowers did not meet your expectations and that you felt they resembled something from a supermarket. I can understand how disappointing that must be, especially when you’re hoping for something special. I can see you have spoken with our customer service team today. We value your comments and will use them to better our offerings. Best regards, Katie

Posted 10 months ago

“DO NOT order from here, flowers turn up nothing like the image. Very disappointing and you’d be better off going to Tesco. Not to mention after paying £8 for efficient delivery it did not come until a day later.”

Helpful Report

Posted 10 months ago

Hello Alfie, Thank you for your review. I'm genuinely sorry to hear that the flowers did not meet your expectations and that the delivery was delayed. It's understandable to feel disappointed when the product and service don’t align with what was promised. We appreciate your feedback, as it helps us improve. I can see that our customer service team has responded to your email and they are awaiting your reply. Best regards, Katie

Posted 10 months ago

“Poor quality of flowers show you completely something different to what they send flowers are all brown you can tell they’re not fresh flowers. I was very disappointed and embarrassed as they were sent to a friend as a birthday present. Customer service is also very bad not helpful at all.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not arrive in the expected condition. It’s disheartening to know that they were not fresh and that this caused embarrassment for you when gifting them. I appreciate your comments on our customer service, and it’s important for us to improve in this area. Best regards, Katie

Posted 10 months ago

“Very poor, the flowers arrived crammed into a very small box, and once taken out they looked like they were 4 weeks old. The picture of the flowers on the website that I chose for my wife looked so nice but in realty what came was a real disappointment. Looks like prestige flowers have just lost another customer.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your feedback. I'm very sorry to hear that the flowers you received were not up to the standard we aim to deliver. It's disappointing to know that the condition and presentation of the flowers did not match your expectations or what you saw online. We take your comments seriously and would appreciate the opportunity to look into this further. If you could send us images of the arrangement along with your order number to enquiries@prestigeflowers.co.uk, that would help us understand what went wrong. Best regards, Katie

Posted 10 months ago

“Ease of site to use , liked that the flowers came with a vase, value for money!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review, John! We're so pleased to hear that you found our site easy to use and appreciated the inclusion of a vase with your flowers. Best wishes, Rosie

Posted 10 months ago

“Very easy to usewith lots of beautiful options and ability to add as needed.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review, June! We're delighted to hear that you found our site easy to use and appreciated the beautiful options available. Your satisfaction is our priority, and we’re glad you enjoyed your experience! Best wishes, Rosie

Posted 10 months ago

“Dry anorexic flowers and the lilies are closed - the whole presentation was so displeasing to the eye. Will never order again. I mean the handful flowers that you could see looked half dead.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not meet your expectations. It's disappointing to learn that the quality was lacking and that the presentation was not pleasing. We take pride in delivering beautiful arrangements, and it seems we fell short this time. Please note that flowers are intentionally delivered in bud to ensure maximum freshness and longevity. I can see that our customer service team have responded to your email and they are awaiting some images of the bouquet to look into this further. Best regards, Katie

Posted 10 months ago

Prestige Flowers is rated 4.4 based on 273,766 reviews