Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,505 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hidden charges all over the place . Do not like the website design as it's got so many extra options to confuse things. For example it said to get medium flowers, +£5 and large+£10 but since those both appear as optional extras it appears as though the only choice when buying it to click on one price and automatically have to choose to pay the extra fiver for medium as it is unclear as to what size we were originally meant to be getting at the promised price. Just the standard feeling of another company taking anyone for what they can get.”

Helpful Report

Posted 8 months ago

Hello Miriam, Thank you for taking the time to share your feedback. I’m really sorry to hear that the pricing structure and website design caused confusion during your experience. I completely understand how frustrating it can be to encounter hidden charges and unclear options when placing an order. Your concerns about the website and pricing have been noted, and I assure you that we will work on improving the clarity of our offerings to make it easier for customers like you. We truly appreciate your insights, as they help us provide a better service going forward. Warm regards, Rosie

Posted 8 months ago

“Nice flowers delivered as requested, but were the incorrect smaller size, so not what I ordered. My christmas present therefore looked very modest, when I was sent the picture by my brothers family. Got a refund for the price difference, but had to ask that it was not paid on an prestige account as I did not want one. (As you end up with loads of unwanted marketing emails, and offers that are not always what they seem sadly) Will I order from them again? Probably not!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received were not the correct size. I completely understand how disappointing it must have been, especially for a Christmas gift. I’m glad we were able to refund the price difference, but I apologise for any inconvenience caused by the account setup and unwanted marketing emails. We strive to provide a smooth experience for our customers, and I’ll be sure to pass on your feedback to improve in these areas. Warm regards, Rosie

Posted 8 months ago

“I ordered my flowers which were delivered late in the day. In addition to this, the flowers looked old and half dead. I was not happy at all with the flowers received especially as this was purchased to commemorate my wedding anniversary.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your flowers did not meet your expectations and arrived late in the day. We strive to provide fresh blooms and timely deliveries, and it sounds like we missed the mark this time. Unfortunately, we are unable to specify delivery times with the dleivery option selected as advised on our website. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, The Prestige Flowers Team

Posted 8 months ago

“My flowers did not get delivered No email on tracking them Very poor”

Helpful Report

Posted 8 months ago

Hello Cheryl, Thank you for your review. I am very sorry to hear you have not received your order or any updates. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 8 months ago

“Late bruising on petals berries falling and leaves also does not look like a large morr like a small”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that you received flowers with bruised petals and less foliage than expected. We strive to provide arrangements that truly delight, and it’s clear that we did not meet those standards this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 8 months ago

“Flowers look nothing like photo, paid for large bouquet and all wilted”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review, and I’m sorry to hear that your flowers did not match your expectations. It’s important to us that our customers receive the quality they anticipate, so I understand your disappointment with the arrangement you received being wilted and not reflective of what was shown. We appreciate your feedback and are committed to addressing these issues. If you could send us a picture of the bouquet out of the packaging along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would like to look into this for you. Best wishes, Tom

Posted 8 months ago

“Flowers looked nothing like the photos and I bought the medium size. If I would have got the small size it would have been invisible. Second time I have used prestige flowers but now the last time. I live outside of the Uk so I rely on good online flowers”

Helpful Report

Posted 8 months ago

Hello Kate, Thank you for your feedback, and I’m very sorry to hear about your disappointing experience. We always aim to provide bouquets that reflect the images on our website, and it’s clear we fell short in your case. I completely understand how important it is to receive the quality and size you expect, especially when ordering from abroad. We truly value your business and regret that we didn’t meet your expectations this time. Thank you for bringing this to our attention. Warm regards, Tom

Posted 8 months ago

“I have used you many times and the flowers have always been great. But disappointed in the bouquet we had delivered today for a friend, there was only 7 flowers in it and looked nothing like the image displayed on your website.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the bouquet delivered today. We strive to ensure that all our bouquets meet the high standards you’ve come to expect from us. I completely understand your frustration, especially since you’ve had positive experiences with us in the past. I can see that our customer service team have responded to your email to look into this for you. Warm regards, Katie

Posted 8 months ago

“Oh dear, didn't read reviews! Pink roses lilies bouquet.... Flowers went to wrong address, came to my home address instead of to the retirement couple in another county! and they wouldnt amend the delivery despite having reasonable notice of more than 24hrs, no one answers customer service phone lines, on line replies quicker but unwilling to amend their mistake. I also chose large selection £10 extra! which came today, were just like an ordinary medium size bunch that you would pay 15 pounds less for from a supermarket. The flowers were also billed as having 50% off, goodness knows what you would think if you had paid £50 before delivery costs added. Had to send another set to the correct recipients used Interflora, who were excellent. Very.....expensive mistake!”

Helpful Report

Posted 8 months ago

Hello Louise, Thank you for taking the time to leave a review. I am very sorry that we were not able to amend your order for you on this occasion and I apologise for any inconvenience caused this. Your feedback regarding the bouquet size and value is also very important to us, and I will ensure this is passed along to our team for review. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 8 months ago

“I ordered a large bouquet of flowers And I just don’t think they looked like the photo in terms of stems. Looked like a small bunch. Lovely flowers. But just disappointed with size.”

Prestige Flowers 2 star review on 20th December 2024

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry that the bouquet did not reflect the size you were expecting. We strive to create stunning arrangements that match our photographs, and it's disappointing to hear we missed the mark for you. Your feedback is incredibly valuable as it helps us improve our service. If you’d like to discuss your experience further or if there’s anything we can do to assist you, please feel free to reach out to us at enquiries@prestigeflowers.co.uk. Just include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 8 months ago

“Disappointing considering the price. More tulips than anything else. Should have read the reviews.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the arrangement did not meet your expectations. We aim to provide a balanced selection of flowers in our bouquets, and it’s disappointing to hear that you felt there were too many tulips. We appreciate your input and will use it to improve our offerings. If there's anything we can do to address your concerns, please reach out to enquiries@prestigeflowers.co.uk. Please include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 8 months ago

“Unfortunately, the delivered flowers were sparse and unlike the advertised image. While I ordered the 'Standard' size, I would have expected that for an original price of £40, this would be a substantial flower arrangement. Very disappointed as I could have gotten double the size at a fraction of the price, for a similar product from Tesco.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. I'm sorry to hear that the flower arrangement did not meet your expectations. It's disappointing to learn that you found the size to be less than substantial for the price paid. We aim to provide quality products that truly represent our images, and we appreciate your comments as they help us to improve our offerings. Your experience is important to us, and we’ll take this feedback into consideration for future arrangements. Best regards, Katie

Posted 9 months ago

“Not impressed with what arrived, the wicker basket lock would not close. You put shredded card inside it to fill the gaps, the product were slightly damaged. For the price it is, it is better to go to hay hampers as I ordered from them as well and the quality and care was far better.”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear that your experience with our hamper did not meet your expectations. It’s concerning to hear about the issues with the wicker basket, the damaged products, and the use of shredded cards to fill gaps. This is certainly not the level of quality or care we strive for. We take your feedback seriously and will be passing this information along to our supplier to ensure that this issue is addressed and does not happen again in the future. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie

Posted 9 months ago

“The flowers were delivered in a box by Royal Mail, and my sister had to dress them herself. There was therefore no ‘wow’ moment upon receipt. She is not a florist, so it looks nothing like the photo, and certainly has far fewer flowers than I paid for, as I paid for the medium size. The bouquet was described as ‘sparkling’. It had a few clumps of glitter dumped on it, unevenly scattered and looked cheap. No scent whatsoever. I think it should be made much clearer that flowers are delivered in a box (by Royal Mail) for self assembly. I would not have sent them from this site had I known that. Very disappointing as they were not cheap but looked like they came from some budget florist. Would not use again.”

Helpful Report

Posted 9 months ago

Hello June, Thank you for taking the time to share your feedback. I’m very sorry to hear that the flowers did not meet your expectations and that your experience was disappointing. We strive to ensure that every order brings joy to the recipient, and it’s clear that we fell short in this instance. I appreciate your comments about the assembly process and the description of the bouquet. Your concerns about clarity on our website and the quality of the product are valid, and we’ll be reviewing these areas to make necessary improvements. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Rosie

Posted 9 months ago

“Lovely flowers but was a bit disappointed on the size of the bunch we got. After paying extra for a medium size bunch it was more like the small size shown on web site. Also small when compared to bunches at the same cost received from other florists !!”

Helpful Report

Posted 9 months ago

Hello Paul, Thank you for taking the time to share your feedback. I’m sorry to hear that the size of the bouquet didn’t meet your expectations, especially after opting for a medium size. We aim to provide value and quality with each order, and I understand your disappointment in comparison to other florists. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes,

Posted 9 months ago

“There were 3 sizes to choose from, I paid more for the largest size. They arrived at my sister's today, a photo was taken and sent to me, the size was like smallest on website. To say I was disappointed is an understatement. The Berbers were being over dying, water did not revive them.”

Helpful Report

Posted 9 months ago

Hello Eliza, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not meet your expectations and arrived in a smaller size than anticipated. I can understand how disappointing that must be, especially when you were looking forward to a larger arrangement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 9 months ago

“So so sadly disappointed ! Purchased for a birthday present, and essentially have paid £35 for 2 roses ( already brown around the edges) 1 chrysanthemum, sprigs of greenery and some pine cones …. I could have purchase better from the supermarket for a quarter of the cost. I will never order again.”

Helpful Report

Posted 9 months ago

Hello Julie, Thank you for taking the time to leave some feedback. We are truly sorry to hear that you were so disappointed with your order, especially for such a special occasion. This is certainly not the experience we aim to provide, and we understand your frustration. Based on the photo you provided, we can confirm that the correct size was delivered. The photo on our website represents the medium size, as stated in the description. Since you ordered the standard size, it includes fewer stems. We sincerely apologise for any disappointment this may have caused. Warm regards, Katie

Posted 9 months ago

“Wish I had read these reviews b4 ordering 2 bouquets. 1 turned up lily n rose bouquet. Only 3 lollies n 3 roses when they were supposed yo be lot more than this the lollies are not right ones either. My other bouquet ordered 4 bday has not turned up. Am waiting on customer service yo see what has happened. Won't use again after this”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you’ve had with your orders. It’s disappointing to hear that one of your bouquets arrived with fewer flowers than expected and that the lollies were not as described. Additionally, I completely understand the frustration caused by the delay with your other bouquet. This is not the standard of service we strive to provide, and I’m sorry we’ve let you down on such an important occasion. If you could please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 9 months ago

“Flowers do not arrive on delivery date. Can't guarantee the date.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delay in the delivery of your flowers. We understand how important it is for orders to arrive on the promised date, especially for special occasions. Your feedback is invaluable, and I assure you that we are continually working to improve our services. Best wishes, Tom

Posted 9 months ago

“The flowers were fine, much appreciated by my sister in law for her 60th birthday. However, the price you see is not the price you pay, beware of all the add ons, it works out cheaper to go with interflora.”

Helpful Report

Posted 9 months ago

Hello Tony, Thank you for your feedback. We’re glad to hear the flowers were appreciated but truly sorry for any confusion regarding pricing. We strive to be transparent about costs and understand that extra charges can be frustrating. We do aim to provide a great selection of flowers and a service that meets our customers' expectations. Your comments will be used to improve our clarity and pricing structure going forward. We appreciate you sharing your thoughts and hope you'll consider giving us another chance in the future. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,505 reviews