Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,028 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order from NZ for a birthday delivery. Prestige Flowers delivered the wrong bouquet, not once but twice !!! Made no further attempt to contact me with a solution, despite them sending a bouquet that was definitely NOT worth the money I paid. Would never use this company again,”

Helpful Report

Posted 5 months ago

Hello Stephanie, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. It's disappointing to hear that the wrong bouquet was delivered, and that our communication fell short. We take your feedback seriously, and I assure you it will be used to improve our service moving forward. We can see that the incorrect bouquet was sent originally and then the replacement was correct. We are very sorry for any disappointment caused. Best regards, Katie

Posted 5 months ago

“I ordererd a bouquet of sympathy flowers for a family member following the passing of her husband. £46 the price following add ons. Although I feel flowers are extortionate, those thoughts are at the back of your mind on such occasions, so I opted for what looked like a bouquet offering a bit of cheer and comfort, at such a solemn time. My relative sent a photo to me as she had put the flowers in my late Mother's vase. Imagine my shock, when I saw how sparse the flowers were. I contacted Prestige who assured me that many experts had viewed my photo and confirmed the bouquet was within keeping of their T&C's. On advice I waited 3 days for more blooms to appear, which they did, but still nothing like the picture shown on the Prestige Web Site. I have since had the same response during our back and forth conversation, always saying the photos have been reviewed by many experts and the flowers were inkeeping with their T&C'S. I have previously said, your emotions during sad times can sometimes overule your actions. On this occasion and big mistake, I failed to read previous reviews regarding Prestige Flowers. I appreciate looking at the review stars of 4 and above at first glance looks good, but bare in mind if you are a gift recipient of flowers, you are very unlikely going to complain about them, or check them against the website. Make your own mind up, but beware that all is not what it seems at Prestige Flowers.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about your disappointment with the bouquet you received for such a sensitive occasion. It's upsetting to know that the flowers did not meet your expectations, especially during a time when thoughtful gestures mean so much. We appreciate your feedback, as it plays a crucial role in helping us improve our services. I understand your concerns about the appearances of the flowers compared to what was shown online, and I assure you that our team is committed to ensuring a better experience for our customers moving forward. Best regards, Katie

Posted 5 months ago

“My daughter ordered me flowers from yourselves. They were sent to the wrong. The flowers were poor quality and are already dying and I only recythem on Tuesday 7th January.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your flowers did not meet your expectations. I understand how disappointing it can be to receive a gift that doesn't bring joy. Your feedback is invaluable to us as we continuously strive to improve our services. Please reach out to our customer support team, and we will do our best to address your concerns. Best regards, Katie

Posted 5 months ago

“I sent flowers to a close relative on the passing of her father. Since I sent them from Australia to the UK I was dependent on a reputable company fulfilling my order correctly. The flowers arrived a day late, and although I paid for a larger bouquet the bouquet was very small. Also the bouquet was mostly a different colour to that depicted which is important when sending flowers for a bereavement. I feel that this company makes a lot of money from those who are unable to have their complaints dealt with appropriately. Pity I didn't read the reviews first.”

Helpful Report

Posted 5 months ago

Hello Marian, Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially during such a difficult time. I understand how crucial it is for flowers sent for bereavement to be delivered on time and to reflect the sentiments intended. It’s disheartening to know we fell short, and I appreciate your feedback as it is vital for our continued improvement. If you’d like to discuss this further, please reach out to our customer service team with some images of the bouquet, and we would be glad to assist. Best regards, Katie

Posted 5 months ago

“Used Prestige Flowers to send bouquet back to the UK from NZ. Not only did they send the wrong one once, but twice!!! What they sent was nothing like the one ordered..wrong colour's and flowers. Whilst the flowers were nice, I do not appreciate paying for something and then the recipient not getting it ! Their response? You just need toilet the buds open.. funny as the colour was wrong and there were hardly any buds in the bouquet to wait to open. Will never use Prestige Flowers again.”

Helpful Report

Posted 6 months ago

Hello Stephanie, Thank you for sharing your experience with us. I am very sorry for any disappointment caused with the original and replacement bouquet. Your satisfaction is important, and it’s clear we did not meet your expectations this time. From the image provided we can see the correct flowers and colours have been received While I’m glad to hear that the flowers were nice, I realise that this does not make up for the dissatisfaction caused. Your feedback will be passed to the appropriate department Best wishes, Katie

Posted 5 months ago

“I have used Prestige in the past without issue. I always order Christmas flowers for my parents for my brothers memory. My mum was disappointed when she received these this year and said half were dead the following morning and needed thrown away with the rest only lasting an additional 2 days. I will not use Prestige again for such an important and poinient token of rembembering a loved one.”

Helpful Report

Posted 6 months ago

Hello Jill, Thank you for sharing your thoughts with us. I'm truly sorry to hear that your mum was disappointed with the flowers this year. We understand how important it is to have a beautiful tribute to remember a loved one, and it's disheartening to know we fell short of your expectations. If you haven’t done so already, I encourage you to send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the order number and ‘REVIEW’ in the subject line. We’re here to help and would like to make this right for you. Best wishes, Katie

Posted 5 months ago

“What terrible service. Received birthday flowers day after my birthday and withered the next day!!! Sent by daughter from Spain to UK where I live. I do not recommend at all!!!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your birthday flowers arrived late and did not last as expected. It's disappointing to learn that we fell short on such an important occasion. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line and we would be happy to look into this for you? Best wishes, Katie

Posted 5 months ago

“I specifically selected the company because it advertised that delivery could be made the next day, and this was confirmed via the expected delivery date during the sale process. The next day (when delivery was presumed to be taking place) I received an email stating that delivery would, in fact, be taking place the day after - thus missing the birthday of the recipient. Pretty frustrating.”

Helpful Report

Posted 6 months ago

Hello Duncan, I’m truly sorry to hear about your experience and the inconvenience caused by the delayed delivery. We understand how important timely delivery is, especially for special occasions, and it’s frustrating when expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advised in the website. Kind regards, Katie

Posted 6 months ago

“The only positive here was the delivery, unfortunately what they delivered was embarrassing. In future I will do my research & look at previous reviews”

Helpful Report

Posted 6 months ago

Hello Nic, Thank you for providing your feedback. I’m sorry to hear that you were not satisfied with the products you received despite the positive delivery experience. We aim to ensure that our customers are delighted with their orders, and I regret that we missed the mark this time. Your concerns have been noted, and I will make sure to share your comments with the team to help us improve. Kind regards, Tom

Posted 6 months ago

“The flowers arrived with painted accompanying stalks etc . The paint was still wet and transferred onto hands when handling . Some of the flowers were short lasting so quite disappointing. A fair price for Christmas delivery.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We're very sorry to hear about the issues you experienced with your flowers. It's concerning to hear that paint transferred onto your hands and that some flowers did not last as expected. We appreciate your comments regarding the delivery pricing during the festive season as well. Your experience is important to us, and we will take your feedback into account to improve our services. If you haven’t done so already, please share some images of the bouquet with us at enquiries@prestigeflowers.co.uk. Kindly include your order number and "REVIEW" in the subject line. Best wishes, Katie

Posted 6 months ago

“Not what I expected. Was delivered on time, but I thought I was ordering a prepared bouquet. I appreciate that some of the flowers should bloom later. But didn’t have the effect I was hoping for.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that the bouquet did not meet your expectations or have the immediate impact you were hoping for. We take great pride in creating beautiful arrangements, and I understand how disappointing it can be when we fall short. Your comments are invaluable, and we will use them to improve our services and offerings moving forward. Best wishes, Rosie

Posted 6 months ago

“Very disappointing, not even a proper greetings card with the flowers, even though I asked for a large bouquet it was very small and lilies are wilting already.”

Helpful Report

Posted 6 months ago

Hello Elaine, Thank you for sharing your feedback with us. I'm truly sorry to hear that your experience did not meet your expectations, especially regarding the size of the bouquet and the condition of the lilies. This is certainly not the standard we aim to uphold. Your comments about the greetings card are also noted, and I understand how important those personal touches are. We appreciate your input, as it helps us improve our services. If you could reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be glad to discuss this matter further and see how we can assist you. Please include some images of the bouquet in your email. Warm regards, Katie

Posted 6 months ago

“I wish I had read reviews ,have used previously and went well but this time sadly not ,flowers meant for a birthday today ,won’t be arriving till Friday and I doubt 3 days in a sorting office will do much for the blooms I paid over £65 for”

Helpful Report

Posted 6 months ago

Hello Sharon, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. However, if there are any issues with the flowers upon delivery, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we can of course look into this for you. Best wishes, Rosie

Posted 6 months ago

“Misleading. While placing the order, decided to add a bottle of wine. Size wasn’t clearly shown, only after payment, in the confirmation email it stated that the bottle was only a small one - half size. Priced like a normal size one. Two stars for delivery on time. Then we had a photo sent to us from the flowers receiver. She was thankful, but we were very disappointed with what we saw. The bouquet didn't look like the one we'd ordered at all. It looked smaller and not as near as colourful as we expected. Half of the flowers weren't even opened. For the price we've paid, very disappointed.”

Helpful Report

Posted 6 months ago

Hello Monica, Thank you for sharing your feedback. I’m truly sorry to hear about your experience with both the wine purchase and the flower delivery. We strive to provide clear product descriptions and do specify that the bottle is 37.5cl in the add-on section, but I understand how this may have been overlooked. Regarding the bouquet, I sincerely regret that it did not meet your expectations. We always aim to deliver arrangements that match the images displayed, and I’m sorry we fell short in this instance. Your comments about the presentation and variety of flowers are invaluable to us. I will share your feedback with our team to ensure we continue improving our service. Best regards, Rosie

Posted 6 months ago

“Flowers arrived on time 24/12 and looked lovely, by the 27th were looking very tired with the purple roses deteriorating more than the pink I was under the impression we would have a week or two on display so definitely not happy.”

Helpful Report

Posted 6 months ago

Hello Ged, Thank you for taking the time to share your experience with us. I'm glad to know that your flowers arrived on time and looked lovely initially. However, it's disappointing to hear that they did not last as long as expected. We strive to provide long-lasting arrangements, and I regret that we fell short in this instance. Your feedback is important to us and will be shared with our team to help us improve our quality moving forward. Our customer service team has reached out to look into this for you. Best regards, Rosie

Posted 6 months ago

“I sent a Christmas bouquet to my Family and it arrived totally crushed. I was very disappointed. What a waste of money! Denise Wise”

Helpful Report

Posted 6 months ago

Hello Denise, I sincerely apologise for the disappointment you experienced with your order. It’s upsetting to hear that the bouquet arrived crushed, especially during the holiday season when we want to bring joy to our recipients. We take great care in packaging our flowers to ensure they arrive in perfect condition, and I’m sorry we didn’t succeed this time. Your feedback is valuable and will help us improve our service moving forward. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Kind regards, Rosie

Posted 6 months ago

“Ordered a Christmas arrangement to be sent as a gift to my Mum and Step dad for Christmas . What I ordered and paid for , and what they actually received , are 2 different things . ! The flowers they got are nothing like what was in the photo when I paid for them , hardly any flowers at all , I was so embarrassed when my Mum sent me a photo of them. I immediately contacted this company via email and their replies to me are obviously being dealt with by different people , they keep asking me the same question and state that the flowers have been delivered ! Yes, I know they’ve been delivered, I’m complaining about WHAT was delivered . Customer service is shocking , I appreciate that we’ve had Christmas when they would have been closed but this isn’t good enough . I almost £40 for the flowers , which is a lot of money to me as I’m disbanded and unable to work . I won’t be ordering from here again and I want this resolving asap .”

Helpful Report

Posted 6 months ago

Hello Maureen, Thank you for taking the time to express your concerns. I'm genuinely sorry to hear about your experience and can understand how disappointing it must be not to receive what you had hoped for, especially as a gift for your Mum and Stepdad. I apologise for the confusion caused by our customer service replies and recognise that this is not the level of support we strive to provide. We appreciate your patience during the busy holiday season and want to resolve this matter as soon as possible. I can see that our team have responded to your email and tey are awaiting your reply. Best regards, Ellie

Posted 6 months ago

“no i thought that the webb site was confusing, not cleare and that it ticked things that you might not want rather than asking the question and allowing you to make the decisions”

Helpful Report

Posted 6 months ago

Hello Janette, Thank you for your feedback, and I’m sorry to hear that you found our website confusing. We strive to create a user-friendly experience, and it's clear we have room for improvement. Your comments about the selection process are invaluable, and we will take them into consideration as we work on enhancing our platform. If you have any specific suggestions or further concerns, please feel free to reach out to us. Your satisfaction is important to us, and we appreciate your input. Best wishes, Rosie

Posted 6 months ago

“The flowers were beautiful and I loved how they were organised. Big issue is how the flowers already game dying, withered as if they had been stored somewhere for a long time then delivered. Maybe this is a once in a while issue? who knows but my flowers are already dying and I’ve barely had them.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm so glad to hear that you found the flowers beautiful and well-organized. However, I'm truly sorry to learn that the flowers began to wilt so soon after delivery. We take the quality of our flowers seriously and your experience is concerning. While we hope this is not a common occurrence, your feedback helps us address potential issues and improve our service moving forward. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 6 months ago

“These were a Christmas present for my mother in law and delivered Christmas Eve When I asked if was pleased with them she hesitated and said well they came looking a bit limp and the roses the edges were a bit black . I was very disappointed as the picture on website looked so good and was expecting them to be lovely One time of year you want a wow factor which sadly didn’t get”

Helpful Report

Posted 6 months ago

Hello Carol, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flowers did not meet your expectations and that they arrived in less-than-ideal condition. We understand that this is a special time of year, and we aim to provide a "wow factor" with every delivery. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,028 reviews