Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,506 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed, I order a medium size bunch and a vase for my mum 86th birthday. The vase was lovely but the flowers were disappointing. There was more foliage than actual flowers. Will not use Prestige again.”

Helpful Report

Posted 7 months ago

Hello Santosh, Thank you for your feedback. I’m sorry to hear that the flowers you received did not meet your expectations and seemed to contain more foliage than blooms. I understand how disappointing this can be, especially for a special occasion like an 86th birthday. I have reached out via email to look into this for you. Best regards, Ellie

Posted 7 months ago

“For my father's 77th birthday I made special arrangements two days in advance for a Deluxe Flower Bouquet, I live in America and he lives in England. I recieved a confirmation for my payment...and information that you deliver 7 days a week. The flowers arrived 2 days late. This was quite an embarrassment . He waited at home all day for the delivery. When I sent an urgent note I heard back from someone who claimed that you do not guarantee timely delivery, no apology , no offer to adjust the price. Prestige was given more than enough time to arrange to deliver the flowers , there was no communication reflecting difficulty on your part of any kind and no effort to acknowledge the pain and embarrasment of no delivery . I wont order flowers again . In America, this would have been treated very differently .”

Helpful Report

Posted 7 months ago

Hello Stephanie, Thank you for sharing your thoughts. I sincerely apologise for the distress caused by the delayed delivery of your father's birthday bouquet. We understand how important timely delivery is, especially for special occasions, and we're truly sorry for any embarrassment this situation may have caused you and your father. We appreciate your feedback regarding our communication during this process. We strive to maintain high standards, and I'm sorry that we weren't able to meet those in your case. I want to assure you that your concerns are valued and your experience is being taken seriously. Although it may not change the situation, we're constantly working to improve and ensure a better experience for our customers in the future. Best wishes, Tom

Posted 7 months ago

“Very disappointed. Ordered large bouquet of flowers but received what I would classes as medium. Nothing like pictures. Don't get fooled! It is robbery. Flowers didn't look any better than bunch from supermarket for £15.”

Helpful Report

Posted 7 months ago

Hello Bella, Thank you for your honest feedback. I'm truly sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you were hoping for. We strive to provide beautiful arrangements, and it’s disappointing to learn that we fell short on this occasion. I have reached out via email to look into this for you. Best regards, Ellie

Posted 7 months ago

“I ordered some flowers on the 29th Feb. They were delivered on the 30th and given to my wife as a gift. Within 2 days the flowers were looking withered, to the point we had to remove almost half of them from the vase to stop it looking too bad. Within another 2 days, almost all of the bouquet had wilted. We followed the care instructions, but it made no difference. Meanwhile, some supermarket flowers bought for her on her birthday are still OK now, flawless and healthy looking. It seems to me to have been a waste of £45.”

Helpful Report

Posted 7 months ago

Hello Chris, Thank you for sharing your experience with us. I truly apologise that the flowers you ordered didn't last as expected and that your gifting experience was affected. We aim for our bouquets to be fresh and vibrant upon arrival, and it’s disappointing to know we didn’t achieve that this time. I appreciate your feedback regarding the care instructions as well; we'll continue to work on ensuring our flowers meet the standards our customers expect. Best wishes, Rosie

Posted 7 months ago

“Received my flowers Tuesday and already the Roses are dropping very disappointed 😕”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear that your roses are not meeting your expectations and are dropping so soon. This is not the quality we strive to deliver, and your disappointment is completely understandable. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Katie

Posted 7 months ago

“What a disappointing bunch of flowers received today for a staff member who had lost a parent suddenly! The flowers themselves were ok and the delivery fast, but we upgraded to a bigger size and considering there was £10 off and with the cost of delivery was still £41. The amount of flowers given were shocking!! I'd hate to have paid £51 for a bunch of flowers that I could have picked up in the shop for about £15. Will not be using again and like many others wish I'd looked at reviews beforehand.”

Helpful Report

Posted 7 months ago

Hello Jo, We’re truly sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time. We always strive to provide beautiful arrangements that reflect the value paid, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we will certainly look into your comments regarding the flower quantity in relation to the size upgrade. If you have any further feedback or images you'd like to share, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for your input, and we appreciate you taking the time to share your experience with us. Kind regards, Katie

Posted 7 months ago

“They came today for my wife the water had leaked and the box was damp and drained the roses had a brown edge to the from being dry very dissapointed as normaly have a good service KIND REGARDS TIM SMITH”

Helpful Report

Posted 7 months ago

Hello Tim, We're very sorry to hear about your experience with your recent order. It's concerning to learn that the condition of the flowers was not up to the standard we aim for, and we're disappointed that we let you down this time. Your feedback is vital, and we will ensure that it reaches our team for improvement. If not done already, please could you send us some images of the bouquet to enquiries@prestigegifting.co.uk with your order number and ‘Review’ in the subject line? Kind regards, Katie

Posted 7 months ago

“MISLEADING PHOTOS - Honestly couldve gotten this for £5 on Tesco and just mailed it. It wouldve been cheaper. No way this is worth £20 of flowers plus shipping! Never ordering from them again”

Helpful Report

Posted 7 months ago

Hello, We’re sorry to hear that you felt the photos were misleading and that you were unsatisfied with the value of your order. Your feedback is important to us, as we strive to provide high-quality products that reflect the images presented on our site. We do state on the website that it is a medium size shown. As you ordered a standard size, there are fewer stems. We understand your frustration and will forward your comments to our team to ensure we are meeting expectations and delivering value our customers can appreciate. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 7 months ago

“Fast (next day) delivery but for £36 inc shipping the flowers that arrived are very poor and not even close to how they looked in the image. Won’t be using again”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback regarding your recent order. I’m truly sorry to hear that the flowers you received did not meet your expectations and didn’t resemble the image on our website. We aim to deliver beautiful and high-quality arrangements, and it’s disappointing to learn that we fell short this time. The image we advertise online is a medium size as advised in the description. As you purchased the standard size, there are fewer items in this bouquet. Warm regards, Ellie

Posted 7 months ago

“I was expecting a reasonably large bouquet for £47.00 but it looked like I was given the small bouquet and was disappointed, I didn’t feel they were value for money. I was also surprised they were sent via Royal Mail”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn’t meet your expectations and that you felt it didn’t represent good value for money. We strive to provide beautiful arrangements that delight our customers, and your remarks are essential in helping us achieve that goal. Your experience is important to us, and we appreciate you bringing it to our attention. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 7 months ago

“Paid for big size and a little disappointed...not what I expected.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. I’m sorry to hear that the size of the flowers did not meet your expectations. We always aim to provide our customers with beautiful arrangements, and it’s disappointing to hear that we fell short this time. Your comments are important, and we appreciate you bringing this to our attention. I have located your order and sent an email just requesting some images of the bouquet, so we can look into this for you. Warm regards, Ellie

Posted 7 months ago

“Flowers delivered yesterday, and into vase as instructed, with the supplied food. 24 hrs on, 2 of the roses are hanging their heads, all floppy,unlikely to open, very disappointed with this Anniversary gift from our daughter, she would be annoyed to have paid good money for tatty roses!”

Helpful Report

Posted 7 months ago

Hello Elizabeth, Thank you for taking the time to share your experience with us. We’re very sorry to hear that your flowers began to wilt so soon after delivery. This is disappointing and certainly not the quality we expect. Please send us some photos of the bouquet, along with your order number, to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line. We’d love the opportunity to look into this and find a resolution for you. Best wishes, Katie

Posted 7 months ago

“Unfortunately some of the stems were broken and some of the flowers look a bit worse for wear. Unfortunately it is not letting me upload the photos. Very disappointed with the quality of flowers for the price.”

Helpful Report

Posted 7 months ago

Hello Richard, Thank you for your review. We're very sorry to hear that your flowers arrived in less-than-perfect condition, and we sincerely apologise for any disappointment caused. I have reached out via email requesting some photos of the bouquet. Once we receive them, we’ll be able to investigate further and assist you. Best wishes, Ellie

Posted 7 months ago

“I ordered January birthday flowers for a friend. Disappointed, the delivered flowers were no where near the photo shown on website. Very few flowers were in the bouquet not worth the money spent. I cannot recommend to anyone. Sorry.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointment with the flowers. It’s unfortunate that the bouquet did not match the expectations set by the photo online, and I understand how that can be frustrating. We do advise in the description that the image shown on the website is a medium size bouquet. As you purchased the standard size, there are fewer stems in this. We continuously strive to deliver quality products, and your comments will help us in addressing these discrepancies. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 7 months ago

“Ordered the joyful bouquet of flowers paid the extra £10 to get the large bouquet i am glad I did as the bunch is so small. Definitely not worth be money. Could have got a nicer and bigger bouquet form asda for £10. Definitely not £40 worth of flower's”

Helpful Report

Posted 7 months ago

Hello Donna, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the bouquet you received did not meet your expectations. It’s disappointing to know that you found the size underwhelming, especially after opting for the larger option. We appreciate your feedback and will be taking it on board as we continuously aim to improve our offerings. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. If you have any images of the bouquet, please could you kindly send them to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Ordered a large bunch of flowers for my mum's 80th Birthday. Flowers look nice, though LARGE THEY ARE NOT !!! They are similar in size to a regular bunch you'd buy in the Supermarket for a quarter of the price. Extremely disappointed and won't be buying again and ensuring no one else I know does either. Prestige is close to false advertising”

Helpful Report

Posted 7 months ago

Hello Justin, Thank you for your review and for sharing your experience. We're genuinely sorry to hear that the flowers did not meet your expectations, especially for such a special occasion as your mum's 80th birthday. We aim to provide delightful arrangements that truly reflect the love and sentiment behind each order, and it's disappointing to know we fell short in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 7 months ago

“Very disappointed, the flowers delivered looked nothing like the ones I had ordered. I ordered a medium size and to be honest, I’ve bought nicer flowers from the supermarket from a fraction of the cost. The first picture was what I ordered, the second picture is what was delivered. I will not use Prestige Flowers again!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers you received didn't resemble what you ordered. It’s our goal to deliver beautiful arrangements that bring joy, and we regret that we fell short this time. We appreciate your comments and will certainly use them to work on improving our service and product quality. Best regards, Katie

Posted 7 months ago

“Very disappointed with the flowers I ordered for my daughter-in-law's 40th birthday. I upgraded to the large rose and lily bouquet. Almost £50 for 6 roses and 5 lilies, including delivery and a very small vase. Never again! Nothing like the photo, very misleading. I could have got a stunning bouquet for much less locally but opted for next day delivery using online order. I will not recommend nor use Prestige Flowers again.”

Helpful Report

Posted 7 months ago

Hello Gillian, Thank you for sharing your experience with us. We're genuinely sorry to hear that the bouquet you received did not meet your expectations, especially for such a milestone celebration. It’s disappointing to know we fell short in delivering the beauty and quality you anticipated. We appreciate your feedback and want to assure you that we take it seriously. Customer satisfaction is our priority, and your comments will help us improve our services. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 7 months ago

“Really disapointed with the flowers my partner received, nothing like the pic. Id have got a bigger bunch from local florist for half the price.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers your partner received didn't match your expectations. We completely understand how disappointing it can be when a gift doesn't reflect what was promised, especially when you're trying to make a special moment memorable. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to investigate this for you. Best regards, Rosie

Posted 7 months ago

“I ordered a bouquet for my sisters birthday and i was very disapointed with the arrangement I followed up with a complaint with a photo of the flowers that were delivered and also what they were supposed to look like and I was told they were satisfied the flowers were of good quality and good size so complaining was a waste of time Will not use again”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience. We sincerely apologise that the bouquet you received did not meet your expectations for your sister's birthday. It's disappointing to know that our arrangement fell short of what you anticipated. We take pride in the quality of our flowers and understand how important it is for them to look beautiful on such special occasions. Your feedback is crucial, and we will ensure it is addressed as we strive to improve. Best regards, Rosie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,506 reviews