Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,505 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a card with the flowers. It was fine and just as I designed it. However, the flowers are not what was in the picture advertised on the website. Many of these flowers grow in the grass outside. It's deceiving. I could have bought a much better bunch of flowers from the supermarket for much less money. They don't look fresh in the picture because I am visiting my mum one week later. But that's not the point at all. The bouquet ought to be much better than this. I've taken a picture and I have also tried to upload the actual picture of my bouquet but for some reason it's not working.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your thoughts with us. I'm genuinely sorry to hear that the bouquet you received did not match your expectations based on what you saw on our website. It’s never our intention to mislead our customers, and I understand how disappointing it must be to feel let down, especially when you were looking to brighten your mum's day. We strive to provide quality products and I appreciate your feedback regarding the flowers. Your experience is important to us, and I will ensure your comments are forwarded to the relevant team for review. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 7 months ago

“The presentation of the flowers in a closed box led to a wilted look on delivery . I did not understand that Royal Mail would deliver as a package rather than an open bouquet from a florist. The receiver was not impressed with her gift .”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to hear that the flowers arrived in less-than-ideal condition. The presentation in a closed box can sometimes affect their freshness during delivery, which is certainly not what we aim for. I understand your disappointment, especially when it comes to gifting. Thank you for your feedback, and we appreciate your patience as we work on improving our services. Best wishes, Kate

Posted 7 months ago

“My husband ordered the Rose and Lily bouquet for my 60th birthday. They arrived as expected, however the quality of this bouquet is very disappointing to say the least. Almost a week later, the roses look so sorry for themselves and the Lillie's still have not opened.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear that the bouquet did not meet your expectations on such a special occasion. The quality of our flowers is very important to us, and we deeply regret that this was not reflected in your experience. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Ellie

Posted 7 months ago

“Please do not trust the next day delivery service. Flowers for a special occasion did not arrive on time and the response I got from customer services is that, in essence, I should have read the small print which states it’s not guaranteed . They use a third party for delivery and use this as an excuse for lack of accountability. Also, avoid the chocolates- awful”

Helpful Report

Posted 7 months ago

Hello Tracy, I’m sorry to hear about the issues you experienced with the next day delivery and the chocolates. I understand how disappointing it is when things don’t go as planned, especially for a special occasion. While we do share our delivery terms, it's clear we did not meet your expectations, and for that, I sincerely apologise. Your feedback regarding the chocolates is noted, and we strive to improve our offerings continually. Thank you for bringing this to our attention. Kind regards, Rosie

Posted 7 months ago

“Definitely not worth the money £36 for these , hardly any flowers there”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the flowers did not meet your expectations. It’s disappointing to invest in an arrangement and feel let down by the quantity and quality. Upon reviewing the image, we can see that you have received the correct size. Once again, we are very sorry for any disappointment caused and I will share your feedback to the appropriate departments. Best wishes, Rosie

Posted 7 months ago

“The beautiful looking bouquet I ordered was far from what my mum received for her birthday. I’ve bought better from a service station. Very disappointed!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet your mum received did not match your expectations. I understand how disappointing it can be when an order doesn't meet the quality we strive for at Prestige Flowers. We take your comments seriously and will use them to improve our service. Warm regards, Katie

Posted 7 months ago

“Not happy at all with this florist I placed an order online and paid over £30 for flowers to be delivered to a friend after losing her mum and I could have bought a better bunch of flowers for half the price from the supermarket”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience with us. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time for your friend. We understand how important it is to convey care and support in moments like these, and it’s disheartening to hear that you felt let down by your order. Your feedback is invaluable, and we will certainly take it into account as we work to improve our service and offerings. I have reached out via email. Warm regards, Ellie

Posted 8 months ago

“Expectation and reality… Absolutely terrible I was confused when my sister send me a picture I have to double check if this 100% was from me 😐 Never again!!!”

Helpful Report

Posted 8 months ago

Hello Julija, Thank you for your honest feedback. I'm truly sorry to hear that what you received did not match your expectations. It must have been very disappointing to see a bouquet that didn't reflect your intent. We always aim to provide a satisfying experience, and I regret that we didn't deliver on that with your order. Your comments will definitely be taken into account as we strive to improve. Warm regards, Katie

Posted 8 months ago

“Ordered a flower set worth £85 and what was delivered was more than disappointing! My mother adores flowers so saw the huge bouquet and was happy thinking my mother would love them. Once delivered, she sent me a picture and the bouquet was less than half the size of what was advertised! I could have got the same size bunch of flowers from any supermarket for less than £30! So disappointing! For £85 I was expecting about more flowers!”

Helpful Report

Posted 8 months ago

Hello Rabia, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with your recent order. We understand how important it is to send a beautiful bouquet, especially for someone who loves flowers. It's disheartening to know that what was received did not match your expectations or the value of your purchase. Your comments regarding size and presentation are noted, and we will certainly use your feedback to review our offerings. We strive to provide a high-quality experience, and I sincerely regret that we missed the mark this time. Warm regards, Katie

Posted 8 months ago

“Disappointed. They sent a small bouquet instead of a medium. Gave me a credit for the differnce, but that doesn't help when it's a giift to someone else. I also think it should be a refund. Be aware it is also not sent as a bouquet, just loose flowers in a box.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the bouquet you received was not as expected. We understand how disappointing it can be when a gift doesn't meet the intended quality or presentation, and we sincerely apologise for any inconvenience this caused. I also understand that receiving a credit doesn’t help when it’s a gift for someone else. We aim to provide the best possible experience, and your feedback regarding the presentation of the flowers being sent loose in a box is invaluable. This is certainly not the standard we aim for. Warm regards, Katie

Posted 8 months ago

“Flowers left on floor outside reception door. She didnt even know they had been delivered. Bouquet delivered nothing like the one I selected and looked like half the Flowers were missing. Also the card with message I wrote wasn't included. Would never use these again.”

Helpful Report

Posted 8 months ago

Hello Mr Dunphu, Thank you for your review. I'm very sorry to learn that your experience did not meet your expectations. It’s disappointing to hear that the flowers were left outside and not properly communicated. I understand how frustrating it must be to receive a bouquet that doesn't resemble what you chose, and I apologise for the oversight regarding the card. We take your feedback seriously, and it will guide us in improving our service. If not done already, please reach out to our customer service team and we would be happy to look into this for you. Best wishes, Rosie

Posted 8 months ago

“Wow I ordered the Ivory harmony @£26.99, they look nothing like what was advertised. I could have went to Tesco and got more flowers for less money absolute rip off. Never will I use this company again Order no 8474147”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I'm sorry to hear that your experience didn't meet your expectations. We strive to provide arrangements that reflect our advertised quality, and it's disheartening to learn that we fell short in this instance. I understand your frustration, and your comments are incredibly valuable to us as we work to improve our service. If you'd like to share more about what specifically didn’t match your expectations, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 8 months ago

“Picked 12th of January delivery for a birthday, 12th happens to be a Sunday. Placed my order on the 7th, and prestige flowers dispatched with royal mail despite them not operating in Sunday making my chosen delivery day impossible.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. I apologise for the inconvenience caused by the delivery timing, as we aim to meet our customers' preferences whenever possible. I understand how frustrating it must be when an order doesn't arrive as intended, especially for a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 8 months ago

“Poor quality bouquet, and this is the first time I have had this. I have used Prestige plenty of times previously, and this is the fist time I have had to provide negative feedback. Sorry,Prestige,but on this occasion the flowers weren't up to their usual standard. It was for my friend who needed cheering up on her birthday, as she had recently lost her husband.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet the high standards we strive for, especially during such a sensitive time for your friend. We always aim to provide lovely arrangements that bring joy, and I regret that we missed the mark this time. Your feedback is valuable, and we will take it into account as we work to improve our quality. If possible, please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 8 months ago

“expensive.”

Helpful Report

Posted 8 months ago

Hello Martin, Thank you for taking the time to share your thoughts with us. We understand that pricing can be a significant factor when choosing a floral delivery service. Our aim is to provide high-quality products and exceptional service, and we continually review our pricing structure to ensure we offer value to our customers. Your feedback is important to us, and we appreciate your input as it helps us improve. Best regards, Katie

Posted 8 months ago

“Placed an order from NZ for a birthday delivery. Prestige Flowers delivered the wrong bouquet, not once but twice !!! Made no further attempt to contact me with a solution, despite them sending a bouquet that was definitely NOT worth the money I paid. Would never use this company again,”

Helpful Report

Posted 8 months ago

Hello Stephanie, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. It's disappointing to hear that the wrong bouquet was delivered, and that our communication fell short. We take your feedback seriously, and I assure you it will be used to improve our service moving forward. We can see that the incorrect bouquet was sent originally and then the replacement was correct. We are very sorry for any disappointment caused. Best regards, Katie

Posted 8 months ago

“I ordererd a bouquet of sympathy flowers for a family member following the passing of her husband. £46 the price following add ons. Although I feel flowers are extortionate, those thoughts are at the back of your mind on such occasions, so I opted for what looked like a bouquet offering a bit of cheer and comfort, at such a solemn time. My relative sent a photo to me as she had put the flowers in my late Mother's vase. Imagine my shock, when I saw how sparse the flowers were. I contacted Prestige who assured me that many experts had viewed my photo and confirmed the bouquet was within keeping of their T&C's. On advice I waited 3 days for more blooms to appear, which they did, but still nothing like the picture shown on the Prestige Web Site. I have since had the same response during our back and forth conversation, always saying the photos have been reviewed by many experts and the flowers were inkeeping with their T&C'S. I have previously said, your emotions during sad times can sometimes overule your actions. On this occasion and big mistake, I failed to read previous reviews regarding Prestige Flowers. I appreciate looking at the review stars of 4 and above at first glance looks good, but bare in mind if you are a gift recipient of flowers, you are very unlikely going to complain about them, or check them against the website. Make your own mind up, but beware that all is not what it seems at Prestige Flowers.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about your disappointment with the bouquet you received for such a sensitive occasion. It's upsetting to know that the flowers did not meet your expectations, especially during a time when thoughtful gestures mean so much. We appreciate your feedback, as it plays a crucial role in helping us improve our services. I understand your concerns about the appearances of the flowers compared to what was shown online, and I assure you that our team is committed to ensuring a better experience for our customers moving forward. Best regards, Katie

Posted 8 months ago

“My daughter ordered me flowers from yourselves. They were sent to the wrong. The flowers were poor quality and are already dying and I only recythem on Tuesday 7th January.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your flowers did not meet your expectations. I understand how disappointing it can be to receive a gift that doesn't bring joy. Your feedback is invaluable to us as we continuously strive to improve our services. Please reach out to our customer support team, and we will do our best to address your concerns. Best regards, Katie

Posted 8 months ago

“I sent flowers to a close relative on the passing of her father. Since I sent them from Australia to the UK I was dependent on a reputable company fulfilling my order correctly. The flowers arrived a day late, and although I paid for a larger bouquet the bouquet was very small. Also the bouquet was mostly a different colour to that depicted which is important when sending flowers for a bereavement. I feel that this company makes a lot of money from those who are unable to have their complaints dealt with appropriately. Pity I didn't read the reviews first.”

Helpful Report

Posted 8 months ago

Hello Marian, Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially during such a difficult time. I understand how crucial it is for flowers sent for bereavement to be delivered on time and to reflect the sentiments intended. It’s disheartening to know we fell short, and I appreciate your feedback as it is vital for our continued improvement. If you’d like to discuss this further, please reach out to our customer service team with some images of the bouquet, and we would be glad to assist. Best regards, Katie

Posted 8 months ago

“Used Prestige Flowers to send bouquet back to the UK from NZ. Not only did they send the wrong one once, but twice!!! What they sent was nothing like the one ordered..wrong colour's and flowers. Whilst the flowers were nice, I do not appreciate paying for something and then the recipient not getting it ! Their response? You just need toilet the buds open.. funny as the colour was wrong and there were hardly any buds in the bouquet to wait to open. Will never use Prestige Flowers again.”

Helpful Report

Posted 8 months ago

Hello Stephanie, Thank you for sharing your experience with us. I am very sorry for any disappointment caused with the original and replacement bouquet. Your satisfaction is important, and it’s clear we did not meet your expectations this time. From the image provided we can see the correct flowers and colours have been received While I’m glad to hear that the flowers were nice, I realise that this does not make up for the dissatisfaction caused. Your feedback will be passed to the appropriate department Best wishes, Katie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,505 reviews