Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,503 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bouquet was not fresh, after 2 days the pink roses died, that's all that was left of the bouquet. I am very disappointed and so is my daughter who I sent it to Order nr #8569495”

Helpful Report

Posted 7 months ago

Hello Emese, Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that the roses wilted so soon after delivery. It's always disappointing to see flowers not last as long as they should. Your feedback is important to us, and we will take it into consideration as we strive to improve our quality. I have reached out via email. Best wishes, Ellie

Posted 7 months ago

“I ordered flowers for my wife to be delivered on Valentine’s Day , they arrived the following day late afternoon. I messaged the company and they aren’t taking any responsibility, blaming third party courier . Obviously the flowers were too late and ruined the surprise. Hence I will not be using the company again . If they can’t fulfil orders then they should not have taken my money.😡”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the delay with your order. I understand how disappointing it can be when timing is crucial, especially for such a special occasion like Valentine’s Day. While we rely on third-party couriers to handle deliveries, we acknowledge that this can sometimes lead to unforeseen issues outside our control. Your concerns about accountability are valid, and I assure you that we take customer feedback seriously as we work to improve our services. Best wishes, Katie

Posted 7 months ago

“Flowers that came were all a bit dead already with browning roses and dried leaves that crumbled off, very dissapointed”

Helpful Report

Posted 7 months ago

Hello Charlotte, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to learn that they did not meet the quality standards we strive for. Your experience is important to us, and I would encourage you to reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details. We appreciate the opportunity to address your concerns and make things right. Best wishes, Katie

Posted 7 months ago

“While flowers are fresh and beautiful, its definately not 'Large' size as ordered. It's nothing close to what advertised in the picture (I paid 10 pounds extra for bouquet to be large). And I don't know why they still don't have their own flower curier, as Royal mail definately have no clue how to read labels (carboard says "this way up" , yet they laid it on the side. Fascinating! Its most likely my last time ordering here.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts. I’m really sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger size. We want our customers to be completely satisfied, and I can understand how disappointing this must be for you. I also appreciate your feedback about the delivery service. It's concerning to hear about the handling issues with Royal Mail, and we'll certainly take this into consideration as we work to improve our service. If not done already, please send us some images of the bouquet to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 7 months ago

“I was really quite disappointed with my order. I ordered a large grandeur bouquet for Valentine’s Day. Frankly, I thought it was not worth the price. I paid c. £70 for it including a large box of chocolates. The chocolates were really poor quality and described as pralines but were in fact marzipan. The roses were nicely sized buds but 13 roses and 6 thistles for £60 is very expensive. Within 3 days, they have begun to wilt quite dramatically despite good care. Some are almost entirely dead. I’m afraid I wouldn’t describe the order as ‘good’ let alone ‘prestige’.”

Helpful Report

Posted 7 months ago

Hello George, Thank you for your honest feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s upsetting to learn that the flowers wilted quickly and that the quality of the chocolates didn’t align with what you anticipated. We strive to provide high-quality products, and your experience will be reviewed to help us improve. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 7 months ago

“Order was placed four days before required delivery date. Additional delivery charges were applied for specific delivery date. Flowers arrived one day late. Flowers were damaged and had not travelled well in packaging. Telephone lines were closed at 4pm on Friday despite stating they were open until 5”

Helpful Report

Posted 7 months ago

Hello Jamie, Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the delays and the condition of the flowers upon arrival. It’s understandably disappointing when expectations are not met, especially with special delivery requests. I assure you that we take such matters seriously and will use your experience to improve our service. Our customer service team have responded to your email. Best wishes, Rosie

Posted 7 months ago

“Very disappointing the picture of flowers ordered looked fabulous but the actual flowers look drab and dull in comparison”

Helpful Report

Posted 7 months ago

Hello Michelle, Thank you for your feedback, and I'm really sorry to hear that the flowers you received did not match your expectations. It can be quite disappointing when the reality doesn't reflect the image. We take these matters seriously as we always aim for our products to bring joy and satisfaction. Your comments will help us improve our quality in the future. If there's anything else you'd like to discuss or if you'd like us to investigate this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 7 months ago

“I used Prestige about 2 years ago and was disappointed.. thought to give them another chance this week, and I was disappointed again, in one word, RIPPED OFF,again... unbelievable.. The photo of what my order would be and what my mother-in-law received, world apart.. WON'T BE FOOLED AGAIN.”

Helpful Report

Posted 7 months ago

Hello Farhad, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent order did not meet your expectations, especially since you've previously given us another chance. It’s disappointing to know you felt misled by the product representation. We genuinely value your feedback, as it helps us improve and address any discrepancies in our service. I can see that our team have responded to your email. Best regards, Katie

Posted 7 months ago

“Order arrived on time but flowers do not resemble the picture on the website. They look like a cheap supermarket bouquet. I wish I would have read reviews before buying. Only plus is delivery was on time but they were dispatched in a box the day before using Royal Mail, so not even totally fresh. Disappointing, never again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not live up to your expectations. It’s disappointing to learn that they did not match the picture you saw on our website. We strive to provide beautiful arrangements and I regret that we fell short in your case. Please note we do show a medium size bouquet online as advised in the description. As you purchased the standard size, there are fewer stems and the lilies are also in bud. I appreciate you mentioning the timely delivery, but I understand that the freshness of the flowers is equally important. Your concerns are valuable to us, and we will be taking them into consideration as we continue to improve our service. Best wishes, Katie

Posted 7 months ago

“Very disappointed with flowers. They didn’t arrive until 2pm and had no dispatch notification that was promised, and when they did arrive they were wilted and had black marks on roses, will not last as were not fresh, this was a £55 medium GRANDEUR, and did not look as described. Absolutely not worth the money and could have bought much nicer fresher flowers from shops at a price that was affordable and half the price of this disappointing bunch. Will never use this company again”

Helpful Report

Posted 7 months ago

Hello Kathy, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We also apologise for any dissatisfaction caused by the flowers. If possible, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Ruined valentines 18.30 and order has still not arrived. Very disappointed and my partner was upset. Will in future not use this service”

Helpful Report

Posted 7 months ago

Hello, I’m truly sorry to hear that your Valentine's experience was disrupted by the delivery issues you've encountered. It's understandably disappointing when things don't go as planned, especially on such an important day. I have located your order and can see that this was delivered yesterday. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Katie

Posted 7 months ago

“I paid extra for flowers to be delivered by 1pm. I arrived at 1.30pm, flowers were not there so I had to buy other flowers to not arrive empty handed on Valentines day. Flowers arrived at 2.30pm. Why have a promise for delivery before 1pm if you don't deliver before 1pm. Just don't do it, take less money, don't overpromise and underdeliver, take less but that way you will be on time.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your flowers arrived later than expected on such an important day. We understand how crucial timely delivery is, particularly for occasions like Valentine's Day. We appreciate your input regarding our delivery promises and will take it into serious consideration as we continually strive to improve our service standards. I have reached out via email. Best wishes, Ellie

Posted 7 months ago

“Bouquet is very disappointing considering it’s supposed to be a medium and not a SMALL”

Helpful Report

Posted 7 months ago

Hello Roy, Thank you for your feedback. We're truly sorry to hear that the bouquet you received did not meet your expectations, especially regarding its size. We strive to provide accurate representations, and it’s disappointing to know we fell short this time. From the photo provided, we can see that the correct number of stems has been received for the medium size. Best wishes, Rosie

Posted 7 months ago

“A lovely bunch of flowers but I paid £50 For flowers and a candle the candle is a small one and the flowers I thought were going to be bigger not that small!!”

Helpful Report

Posted 7 months ago

Hello Luke, Thank you for taking the time to share your feedback. We're pleased to hear you liked the flowers, but we're genuinely sorry to learn that the size and the candle did not meet your expectations. Our goal is to provide high-quality products that delight our customers, and it seems we missed the mark this time. We appreciate your comments and will take them into consideration for future improvements. If you have any images, please send them to our team at enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Best wishes, Tom

Posted 7 months ago

“The quality of the flowers were extremely poor, the chocolates that came with it were one month out of date and the personalised card was bent. Definitely not fit to give as a gift For 50£ in total I would have expected more. If you're planning on buying from here, rethink it and just go to M&S they actually have better quality.”

Helpful Report

Posted 7 months ago

Hello Luke, Thank you for sharing your feedback. I'm truly sorry to hear that the quality of the flowers and the chocolates did not meet your expectations, and I understand how disappointing it is to receive a product that falls short of what was promised. We take pride in our offerings, and it seems we really missed the mark this time. Your comments are invaluable, and I will certainly pass them on to our team to address these issues. I can see that our team has responded to your email and they are awaiting your reply. Best regards, Rosie

Posted 7 months ago

“Not very impressed, definitely not prestige. The delivery was on time however, £40 for petrol forcourt standard of flowers! I won't be using again. Morrisons sells better quality.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers did not meet your expectations and that you found the quality lacking. I appreciate your honesty and understand how disappointing this must be. We strive to offer arrangements that reflect a premium experience, and it seems we have missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 7 months ago

“Twice I have used this company and the actual products themselves are good... What really let's them down is the delivery. BOTH times I ordered from them at least TWO WEEKS before I needed the flowers, they ask what date you want them delivered... And both times they have arrived LATE. A day or two AFTER the date specified. What is the point of asking when you want them if you can't actually fulfil this specific and basic instruction?”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers were delivered later than requested on both occasions. I completely understand the frustration this has caused, especially when you planned ahead. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered this morning. Best regards, Rosie

Posted 7 months ago

“Ordered some roses for my wife for valentine's day, when they arrived they looked nothing like on the website and a couple had already wilted,best part of £50 they cost me,could have got a better bouquet from lidls for a tenner,and as for the card,it's pathetic ,prestige flowers??? You're having a laugh,never again 😞😓”

Helpful Report

Posted 7 months ago

Hello Daniel, Thank you for sharing your experience. I'm truly sorry to hear that the roses you received did not meet your expectations in terms of quality and appearance, especially for such a significant occasion as Valentine’s Day. We strive to provide beautiful arrangements that reflect what you see on our website, and I apologise that we failed to do so in your case. Your feedback is important to us, and we will be reviewing your comments closely to ensure we can improve in the future. If you have any photos of the arrangement you'd like to share, please send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 7 months ago

“As a first time customer I am so gutted that what I ordered, and what I paid for was so disappointing and tiny.it arrived as scheduled but is far below my estimation of what I expected also, I ordered the medium size, I would hate to see the small.The price was just too much when I look at what I recieved.This bouquet was purchased for sentimental reasons for my son's girlfriend, he died in June 24...and now I'm embarrassed to present it as her gift...I should have shopped locally..sorry prestige, 😞”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet did not meet your expectations, especially given the sentimental nature of your gift. We strive to deliver arrangements that are not only beautiful but also reflective of what our customers choose. I completely understand how disappointing it can be when something you envisioned does not match the reality. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 7 months ago

“Disappointed, flowers on website not like their website photo. Emailed to complain but apparently the florist manager or the supervisor can see nothing wrong, mine also appeared with a bushy green sprig stuck in them!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that you were disappointed with the flowers you received and that they did not meet your expectations based on the online image. I appreciate you bringing this to our attention, and we will use your feedback to improve our service and offerings moving forward. Warm regards, Tom

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,503 reviews