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Prestige Flowers Reviews

4.5 Rating 268,655 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,655 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 29th May 2024

Prestige Flowers 5 star review on 29th May 2024

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered at 8pm on weds and paid for the next day delivery, in fairness they arrived at 11am the next day. Main issue is value for money, the medium sized bunch looked sparse and was an unsatisfying amount. I’ve purchased from florists before and have seen the significant difference in gifting a full bunch of flowers, compared to a handful of flowers with the main focus of the bunch being the smaller side flowers that decorate it. In future I’ll be contacting a florist local to the area of which they are required to be sent to.”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We greatly appreciate it when our customers provide us with valuable insights that help us improve our services. We sincerely apologize for any disappointment you experienced with the value-for-money aspect of your order. We understand how important it is for a bouquet to make a beautiful and fulfilling gift. Your concerns are valid, and we apologize for not meeting your expectations in this regard. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“It used to be easy to order on-line but it is now so convoluted that I will not use this method again”

Posted 4 months ago

Dear Jacqueline, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely apologise for the inconvenience you faced while trying to place your order online. We continuously strive to improve our online ordering process, and with your feedback, we can work towards making it more user-friendly. Once again, thank you, Jacqueline, for bringing this to our attention. Your feedback is essential in helping us enhance our services. Warm regards, Tom

Posted 4 months ago

“Wish I'd read more carefully, including reviews before purchasing. Ordered 2 'bouquets', including one to my home address so that I could deliver it by hand. Was surprised to receive letterbox flowers. Managed to arrange this bunch myself and the flowers are lovely though nowhere near as good value as I'd thought for the hassle of arranging and wrapping myself. As for the second delivery, this is for a friend in hospital so I've no idea whether she will be able to arrange them. I paid the £9.99 for unlimited deliveries but now feel that I was sucked in by that offer...”

Posted 4 months ago

Thank you so much for taking the time to give us your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and we apologize for any inconvenience caused. We understand your frustration regarding the bouquet you received as letterbox flowers instead of the anticipated arrangement. We apologize for the confusion and for not meeting your expectations. This product is from our letterbox selection as advised in the description. However, we're glad to hear that you were able to arrange the flowers yourself and found them to be lovely. Warm regards, Tom

Posted 4 months ago

“Not delivered on the day specified so missed the recipient's birthday. Flowers were awful when I received a photo of them from the recipient. Very disappointed in quality and delivery. I wouldnt use this company again and do not recommend.”

Posted 4 months ago

Dear Nicola, thank you so much for taking the time to provide your valuable feedback about your recent experience with Prestige Flowers. We sincerely appreciate your efforts in letting us know about your concerns. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“Ordered Mon 8th for delivery 9th flowers didn't reach Aberdeen till 10th and today is the 11th and still awaiting delivery as I write this”

Posted 4 months ago

Dear Mike, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honest review and are truly sorry to hear about the issues you encountered with your order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 4 months ago

“Disappointed in the quality of product. Cost 64.12 pounds for large display. Leaves were brown and limited flowers, did not look like the photo display, in size or quality. Delivery was excellent, next day. Not much more to say. Not sure I’ll use prestige flowers again. Cost quite a bit and not good quality.”

Posted 4 months ago

Dear Margaret, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. Firstly, we would like to sincerely apologize for the disappointing quality of the product you received. We understand how important it is for the flowers to match the photo display both in size and quality. The condition of brown leaves and limited flowers is certainly not up to our usual standards, and we apologize for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so our team can look into this for you? Best wishes, Rosie

Posted 4 months ago

“Disappointed with the quality of flowers, nothing like photo ,”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely apologise for the disappointment caused by the quality of the flowers you received, especially as they did not match the photo you had seen. We understand how disheartening it must have been for you, and we truly regret any inconvenience this has caused. At Prestige Flowers, customer satisfaction is of utmost importance to us, and we strive to deliver beautiful and high-quality flower arrangements. Your feedback is crucial in helping us achieve this goal. We thank you for bringing this matter to our attention. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 4 months ago

“My order was a bouquet of flowers. What arrived was a box with flowers in it. I'm embarrassed to ask for a photo of the flowers as I received flowers in a box and they were awful and never blossomed. Just feel a bit cheated you didn't show a box of flowers and sold it as a bouquet. Won't be ordering again from you. Disappointed customer.”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and we sincerely apologize for the disappointing delivery. We are very sorry for any disappointment caused by how we pack and delivery our orders. This is certainly not our intention. I have located your order and can see that our customer service team responded to your email advising further. Warm regards, Rosie

Posted 4 months ago

“Very disappointed with the low amount of blooms , very different from the picture”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and value your perspective on our product. We apologize for the disappointment you experienced with the low amount of blooms. This is certainly not the level of excellence we aim to provide to our valued customers like you. Your feedback is essential to us as it helps us identify areas for improvement. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. Warm regards, Rosie

Posted 4 months ago

“The promise of next day delivery is misleading and doesn’t apply to all products. This should be clearly highlighted upon checkout. A fruit basket took 5 days and when I queried why I was given a stick response about Royal Mail. I would not have ordered from them if I’d known delivery next day was assured. Plus they couldn’t find my order because I use apple hide my email to order. When I provided the order number they still asked for further information. It seemed to me as if they were trying to absolve themselves of any responsibility.”

Posted 4 months ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We truly appreciate it. Firstly, we sincerely apologize for any inconvenience caused and for not meeting your expectations regarding the next-day delivery. We understand that this discrepancy was not clearly highlighted upon checkout, and we understand your frustration. We will make sure to review our website and provide clearer information to avoid any future misunderstandings. We are also sorry for the delay in the delivery of your fruit basket and for the unsatisfactory response you received regarding the issue with Royal Mail. We understand how important it is to receive timely and accurate information, and we acknowledge that we fell short in this regard. We will address this matter internally to improve our communication with both our customers and our delivery partners. Furthermore, we apologize for the confusion regarding the availability of your order information when using Apple Hide My Email to place your order. Our intention was never to absolve ourselves of any responsibility, and we regret any impression that may have been given. We will review our order management system to ensure a smoother process for such cases in the future. Once again, thank you for bringing these issues to our attention. Please do not hesitate to reach out to us if you have any further concerns or suggestions. Warm regards, Rosie

Posted 4 months ago

“I was very impressed with the speed of the delivery but extremely disappointed with the flowers. I chose a medium size bouquet ( paid for an upgrade ) and the flowers that came were just like a small supermarket bunch. Didn’t really look anything like the pictures. It cost me £39 including deliver for something that would have cost me £6 at the most in a supermarket. I get that you expect to pay more for online order and delivery but I was extremely disappointed and won’t use this company again”

Posted 4 months ago

Dear Sally, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honesty and are grateful for your insights. We would like to apologize for the disappointment you felt regarding the quality of the flowers you received. We understand how disheartening it can be when expectations are not met, especially when an upgrade was paid for. We apologize for the discrepancy between the bouquet you received and the images displayed. Your dissatisfaction with the value for money is something we take very seriously. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“I received flowers as a gift for Christmas, I would have expected them to have lasted longer than 4 days, haven't got the heart to tell my parents that they only lasted that short amount of time and would have cost them a pretty penny too😞”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and value your perspective. We are truly sorry to hear that the flowers you received as a Christmas gift only lasted for 4 days. We understand how disappointing this must be. Please accept our sincerest apologies for any inconvenience caused. At Prestige Flowers, we strive to provide the highest quality products and exceed our customers' expectations. We have fallen short in this instance, and we want to make it right for you. To address the issue and improve our services, we kindly request that you provide us with some photos of the bouquet at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Flowers were ok. But were delivered 4 days too early. I wont be using this company again. Because of this.”

Posted 4 months ago

Hello Peter, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Rosie

Posted 4 months ago

“Your website has caused me problems since before Christmas, however I do not have long enough to live to go into the details and would need to sit down beside someone at your end to explain things. Sent you an e-mail before Christmas to advise you of the difficulty I was having in placing 2 orders online, but no response. I sometimes get malware flagged up by one of my pc protection systems when on your website. Having worked in computerised information systems I can tell you that your website is in need of improvement. It is unlikely I will use your website again after today.”

Posted 4 months ago

Hello, thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“I would have given one star, but the flowers were nice when they did eventually turn up a day late to an empty venue where the wedding reception had been. I selected the 16th December as the delivery date for a friends wedding reception I couldn’t attend; with a confirmation email it would arrive on that date. The next notification I received was at 10pm on 16th (night of the wedding reception) saying they would be delivered the next day… after everyone had travelled home. I had to complete a 2 hr round trip to collect the flowers and wine (thankfully the venue held onto them and no-one stole anything), and pay another £20 to get them delivered to the bride and grooms home address the day after their wedding. When I raised with thier customer service team, to give them a chance to correct the mistake, the response was effectively, “tough luck; blame the courier, we don’t care”; which certainly rubbed salt in the wound. I was already feeling bad that I couldn’t attend the wedding, so to not have them receive anything from me on the day made me feel awful (not to mention the cost and time to then go and collect them). My advice would be, if you have flowers you need for a wedding, anniversary, birthday or any other time-critical event, steer well-clear - they cannot deliver on the day they say they will, and they don’t care what impact in time, cost or embarrassment that causes. If they can arrive whenever, then I’d say the bouquet didn’t look half bad.”

Posted 4 months ago

Hello Dominic, Thank you so much for taking the time to leave a review and share your experience with us. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do truly apologise for any upset or distress this has caused. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards, Rosie

Posted 4 months ago

“Just taken delivery of a medium sized bunch of golden rose and freisha for a birthday and all I will say is I would HATE to see the small size, a couple of tatty roses and couple of bits of green, definitely not worth £30, will not be ordering again.”

Posted 5 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

“Flowers arrived two days early (20th), immediately noticed the roses were not looking too good, by Boxing Day they were in the bin. I had taken pics, but apparently not the right pics, so I was offered £10 off of my next purchase. (Why would I buy again when the roses were duff and the CS was too?) It’s a shame as it spoilt a nice bunch but flowers are attention to detail aren’t they. Maybe up to scratch in less busy periods, but don’t rely on them for big occasions.”

Posted 5 months ago

Hello Pete, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Kind regards, Tom.

Posted 4 months ago

“Was quite small, based on price. Arrived a day early which caused an issue. Received an email asking how they had done which I responded to straight away. I then received a reply stating I was too late and all they offered was 10% off next order. Not very good. Would not use again.”

Posted 5 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 4 months ago

“Flowers got there but zero communication with me. This is despite me paying for a service when I should get updates.. not acceptable when ordering for a loved one”

Posted 5 months ago

Hello Oliver, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 4 months ago

“Very disappointed with the small bunch of flowers which were very expensive for what my mum received.”

Posted 5 months ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 4 months ago

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Prestige Flowers is rated 4.5 based on 268,655 reviews