Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,095 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed with flowers. They didn’t arrive until 2pm and had no dispatch notification that was promised, and when they did arrive they were wilted and had black marks on roses, will not last as were not fresh, this was a £55 medium GRANDEUR, and did not look as described. Absolutely not worth the money and could have bought much nicer fresher flowers from shops at a price that was affordable and half the price of this disappointing bunch. Will never use this company again”

Helpful Report

Posted 5 months ago

Hello Kathy, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We also apologise for any dissatisfaction caused by the flowers. If possible, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Ruined valentines 18.30 and order has still not arrived. Very disappointed and my partner was upset. Will in future not use this service”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your Valentine's experience was disrupted by the delivery issues you've encountered. It's understandably disappointing when things don't go as planned, especially on such an important day. I have located your order and can see that this was delivered yesterday. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Katie

Posted 5 months ago

“I paid extra for flowers to be delivered by 1pm. I arrived at 1.30pm, flowers were not there so I had to buy other flowers to not arrive empty handed on Valentines day. Flowers arrived at 2.30pm. Why have a promise for delivery before 1pm if you don't deliver before 1pm. Just don't do it, take less money, don't overpromise and underdeliver, take less but that way you will be on time.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your flowers arrived later than expected on such an important day. We understand how crucial timely delivery is, particularly for occasions like Valentine's Day. We appreciate your input regarding our delivery promises and will take it into serious consideration as we continually strive to improve our service standards. I have reached out via email. Best wishes, Ellie

Posted 5 months ago

“Bouquet is very disappointing considering it’s supposed to be a medium and not a SMALL”

Helpful Report

Posted 5 months ago

Hello Roy, Thank you for your feedback. We're truly sorry to hear that the bouquet you received did not meet your expectations, especially regarding its size. We strive to provide accurate representations, and it’s disappointing to know we fell short this time. From the photo provided, we can see that the correct number of stems has been received for the medium size. Best wishes, Rosie

Posted 5 months ago

“A lovely bunch of flowers but I paid £50 For flowers and a candle the candle is a small one and the flowers I thought were going to be bigger not that small!!”

Helpful Report

Posted 5 months ago

Hello Luke, Thank you for taking the time to share your feedback. We're pleased to hear you liked the flowers, but we're genuinely sorry to learn that the size and the candle did not meet your expectations. Our goal is to provide high-quality products that delight our customers, and it seems we missed the mark this time. We appreciate your comments and will take them into consideration for future improvements. If you have any images, please send them to our team at enquiries@prestigeflowers.co.uk and we would be happy to look into this for you. Best wishes, Tom

Posted 5 months ago

“The quality of the flowers were extremely poor, the chocolates that came with it were one month out of date and the personalised card was bent. Definitely not fit to give as a gift For 50£ in total I would have expected more. If you're planning on buying from here, rethink it and just go to M&S they actually have better quality.”

Helpful Report

Posted 5 months ago

Hello Luke, Thank you for sharing your feedback. I'm truly sorry to hear that the quality of the flowers and the chocolates did not meet your expectations, and I understand how disappointing it is to receive a product that falls short of what was promised. We take pride in our offerings, and it seems we really missed the mark this time. Your comments are invaluable, and I will certainly pass them on to our team to address these issues. I can see that our team has responded to your email and they are awaiting your reply. Best regards, Rosie

Posted 5 months ago

“Not very impressed, definitely not prestige. The delivery was on time however, £40 for petrol forcourt standard of flowers! I won't be using again. Morrisons sells better quality.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers did not meet your expectations and that you found the quality lacking. I appreciate your honesty and understand how disappointing this must be. We strive to offer arrangements that reflect a premium experience, and it seems we have missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 5 months ago

“Twice I have used this company and the actual products themselves are good... What really let's them down is the delivery. BOTH times I ordered from them at least TWO WEEKS before I needed the flowers, they ask what date you want them delivered... And both times they have arrived LATE. A day or two AFTER the date specified. What is the point of asking when you want them if you can't actually fulfil this specific and basic instruction?”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers were delivered later than requested on both occasions. I completely understand the frustration this has caused, especially when you planned ahead. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered this morning. Best regards, Rosie

Posted 5 months ago

“Ordered some roses for my wife for valentine's day, when they arrived they looked nothing like on the website and a couple had already wilted,best part of £50 they cost me,could have got a better bouquet from lidls for a tenner,and as for the card,it's pathetic ,prestige flowers??? You're having a laugh,never again 😞😓”

Helpful Report

Posted 5 months ago

Hello Daniel, Thank you for sharing your experience. I'm truly sorry to hear that the roses you received did not meet your expectations in terms of quality and appearance, especially for such a significant occasion as Valentine’s Day. We strive to provide beautiful arrangements that reflect what you see on our website, and I apologise that we failed to do so in your case. Your feedback is important to us, and we will be reviewing your comments closely to ensure we can improve in the future. If you have any photos of the arrangement you'd like to share, please send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 5 months ago

“As a first time customer I am so gutted that what I ordered, and what I paid for was so disappointing and tiny.it arrived as scheduled but is far below my estimation of what I expected also, I ordered the medium size, I would hate to see the small.The price was just too much when I look at what I recieved.This bouquet was purchased for sentimental reasons for my son's girlfriend, he died in June 24...and now I'm embarrassed to present it as her gift...I should have shopped locally..sorry prestige, 😞”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet did not meet your expectations, especially given the sentimental nature of your gift. We strive to deliver arrangements that are not only beautiful but also reflective of what our customers choose. I completely understand how disappointing it can be when something you envisioned does not match the reality. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 5 months ago

“Disappointed, flowers on website not like their website photo. Emailed to complain but apparently the florist manager or the supervisor can see nothing wrong, mine also appeared with a bushy green sprig stuck in them!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that you were disappointed with the flowers you received and that they did not meet your expectations based on the online image. I appreciate you bringing this to our attention, and we will use your feedback to improve our service and offerings moving forward. Warm regards, Tom

Posted 5 months ago

“Very disappointed, I order a medium size bunch and a vase for my mum 86th birthday. The vase was lovely but the flowers were disappointing. There was more foliage than actual flowers. Will not use Prestige again.”

Helpful Report

Posted 5 months ago

Hello Santosh, Thank you for your feedback. I’m sorry to hear that the flowers you received did not meet your expectations and seemed to contain more foliage than blooms. I understand how disappointing this can be, especially for a special occasion like an 86th birthday. I have reached out via email to look into this for you. Best regards, Ellie

Posted 5 months ago

“For my father's 77th birthday I made special arrangements two days in advance for a Deluxe Flower Bouquet, I live in America and he lives in England. I recieved a confirmation for my payment...and information that you deliver 7 days a week. The flowers arrived 2 days late. This was quite an embarrassment . He waited at home all day for the delivery. When I sent an urgent note I heard back from someone who claimed that you do not guarantee timely delivery, no apology , no offer to adjust the price. Prestige was given more than enough time to arrange to deliver the flowers , there was no communication reflecting difficulty on your part of any kind and no effort to acknowledge the pain and embarrasment of no delivery . I wont order flowers again . In America, this would have been treated very differently .”

Helpful Report

Posted 5 months ago

Hello Stephanie, Thank you for sharing your thoughts. I sincerely apologise for the distress caused by the delayed delivery of your father's birthday bouquet. We understand how important timely delivery is, especially for special occasions, and we're truly sorry for any embarrassment this situation may have caused you and your father. We appreciate your feedback regarding our communication during this process. We strive to maintain high standards, and I'm sorry that we weren't able to meet those in your case. I want to assure you that your concerns are valued and your experience is being taken seriously. Although it may not change the situation, we're constantly working to improve and ensure a better experience for our customers in the future. Best wishes, Tom

Posted 5 months ago

“Very disappointed. Ordered large bouquet of flowers but received what I would classes as medium. Nothing like pictures. Don't get fooled! It is robbery. Flowers didn't look any better than bunch from supermarket for £15.”

Helpful Report

Posted 5 months ago

Hello Bella, Thank you for your honest feedback. I'm truly sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you were hoping for. We strive to provide beautiful arrangements, and it’s disappointing to learn that we fell short on this occasion. I have reached out via email to look into this for you. Best regards, Ellie

Posted 5 months ago

“I ordered some flowers on the 29th Feb. They were delivered on the 30th and given to my wife as a gift. Within 2 days the flowers were looking withered, to the point we had to remove almost half of them from the vase to stop it looking too bad. Within another 2 days, almost all of the bouquet had wilted. We followed the care instructions, but it made no difference. Meanwhile, some supermarket flowers bought for her on her birthday are still OK now, flawless and healthy looking. It seems to me to have been a waste of £45.”

Helpful Report

Posted 5 months ago

Hello Chris, Thank you for sharing your experience with us. I truly apologise that the flowers you ordered didn't last as expected and that your gifting experience was affected. We aim for our bouquets to be fresh and vibrant upon arrival, and it’s disappointing to know we didn’t achieve that this time. I appreciate your feedback regarding the care instructions as well; we'll continue to work on ensuring our flowers meet the standards our customers expect. Best wishes, Rosie

Posted 5 months ago

“Received my flowers Tuesday and already the Roses are dropping very disappointed 😕”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that your roses are not meeting your expectations and are dropping so soon. This is not the quality we strive to deliver, and your disappointment is completely understandable. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Katie

Posted 5 months ago

“What a disappointing bunch of flowers received today for a staff member who had lost a parent suddenly! The flowers themselves were ok and the delivery fast, but we upgraded to a bigger size and considering there was £10 off and with the cost of delivery was still £41. The amount of flowers given were shocking!! I'd hate to have paid £51 for a bunch of flowers that I could have picked up in the shop for about £15. Will not be using again and like many others wish I'd looked at reviews beforehand.”

Helpful Report

Posted 5 months ago

Hello Jo, We’re truly sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time. We always strive to provide beautiful arrangements that reflect the value paid, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we will certainly look into your comments regarding the flower quantity in relation to the size upgrade. If you have any further feedback or images you'd like to share, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for your input, and we appreciate you taking the time to share your experience with us. Kind regards, Katie

Posted 5 months ago

“They came today for my wife the water had leaked and the box was damp and drained the roses had a brown edge to the from being dry very dissapointed as normaly have a good service KIND REGARDS TIM SMITH”

Helpful Report

Posted 5 months ago

Hello Tim, We're very sorry to hear about your experience with your recent order. It's concerning to learn that the condition of the flowers was not up to the standard we aim for, and we're disappointed that we let you down this time. Your feedback is vital, and we will ensure that it reaches our team for improvement. If not done already, please could you send us some images of the bouquet to enquiries@prestigegifting.co.uk with your order number and ‘Review’ in the subject line? Kind regards, Katie

Posted 5 months ago

“MISLEADING PHOTOS - Honestly couldve gotten this for £5 on Tesco and just mailed it. It wouldve been cheaper. No way this is worth £20 of flowers plus shipping! Never ordering from them again”

Helpful Report

Posted 5 months ago

Hello, We’re sorry to hear that you felt the photos were misleading and that you were unsatisfied with the value of your order. Your feedback is important to us, as we strive to provide high-quality products that reflect the images presented on our site. We do state on the website that it is a medium size shown. As you ordered a standard size, there are fewer stems. We understand your frustration and will forward your comments to our team to ensure we are meeting expectations and delivering value our customers can appreciate. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 5 months ago

“Fast (next day) delivery but for £36 inc shipping the flowers that arrived are very poor and not even close to how they looked in the image. Won’t be using again”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback regarding your recent order. I’m truly sorry to hear that the flowers you received did not meet your expectations and didn’t resemble the image on our website. We aim to deliver beautiful and high-quality arrangements, and it’s disappointing to learn that we fell short this time. The image we advertise online is a medium size as advised in the description. As you purchased the standard size, there are fewer items in this bouquet. Warm regards, Ellie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,095 reviews