Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,054 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,054 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but was a bit disappointed on the size of the bunch we got. After paying extra for a medium size bunch it was more like the small size shown on web site. Also small when compared to bunches at the same cost received from other florists !!”

Helpful Report

Posted 6 months ago

Hello Paul, Thank you for taking the time to share your feedback. I’m sorry to hear that the size of the bouquet didn’t meet your expectations, especially after opting for a medium size. We aim to provide value and quality with each order, and I understand your disappointment in comparison to other florists. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes,

Posted 6 months ago

“There were 3 sizes to choose from, I paid more for the largest size. They arrived at my sister's today, a photo was taken and sent to me, the size was like smallest on website. To say I was disappointed is an understatement. The Berbers were being over dying, water did not revive them.”

Helpful Report

Posted 7 months ago

Hello Eliza, Thank you for your feedback, and I’m truly sorry to hear that the flowers did not meet your expectations and arrived in a smaller size than anticipated. I can understand how disappointing that must be, especially when you were looking forward to a larger arrangement. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 7 months ago

“So so sadly disappointed ! Purchased for a birthday present, and essentially have paid £35 for 2 roses ( already brown around the edges) 1 chrysanthemum, sprigs of greenery and some pine cones …. I could have purchase better from the supermarket for a quarter of the cost. I will never order again.”

Helpful Report

Posted 7 months ago

Hello Julie, Thank you for taking the time to leave some feedback. We are truly sorry to hear that you were so disappointed with your order, especially for such a special occasion. This is certainly not the experience we aim to provide, and we understand your frustration. Based on the photo you provided, we can confirm that the correct size was delivered. The photo on our website represents the medium size, as stated in the description. Since you ordered the standard size, it includes fewer stems. We sincerely apologise for any disappointment this may have caused. Warm regards, Katie

Posted 7 months ago

“Wish I had read these reviews b4 ordering 2 bouquets. 1 turned up lily n rose bouquet. Only 3 lollies n 3 roses when they were supposed yo be lot more than this the lollies are not right ones either. My other bouquet ordered 4 bday has not turned up. Am waiting on customer service yo see what has happened. Won't use again after this”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you’ve had with your orders. It’s disappointing to hear that one of your bouquets arrived with fewer flowers than expected and that the lollies were not as described. Additionally, I completely understand the frustration caused by the delay with your other bouquet. This is not the standard of service we strive to provide, and I’m sorry we’ve let you down on such an important occasion. If you could please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 7 months ago

“Flowers do not arrive on delivery date. Can't guarantee the date.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delay in the delivery of your flowers. We understand how important it is for orders to arrive on the promised date, especially for special occasions. Your feedback is invaluable, and I assure you that we are continually working to improve our services. Best wishes, Tom

Posted 7 months ago

“The flowers were fine, much appreciated by my sister in law for her 60th birthday. However, the price you see is not the price you pay, beware of all the add ons, it works out cheaper to go with interflora.”

Helpful Report

Posted 7 months ago

Hello Tony, Thank you for your feedback. We’re glad to hear the flowers were appreciated but truly sorry for any confusion regarding pricing. We strive to be transparent about costs and understand that extra charges can be frustrating. We do aim to provide a great selection of flowers and a service that meets our customers' expectations. Your comments will be used to improve our clarity and pricing structure going forward. We appreciate you sharing your thoughts and hope you'll consider giving us another chance in the future. Warm regards, Katie

Posted 7 months ago

“Why offer next day delivery, when you can't honour it? Using a third party is not an excuse as I ordered before your deadline on a Monday, got confirmation it would arrive on Tuesday. They didn't reach royal mail until Tuesday. Flowers and candle didn't arrive until Thursday, by which stage my wife had left for a business trip. Flowers were ok, but the medium bunch pictured was equal/better than the larger bunch I ordered. Lesson learnt, buy local.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re truly sorry that your experience didn’t meet your expectations, especially on such a special occasion. While we aim to meet all delivery commitments, we regret the delay in dispatch and the inconvenience it caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Regarding the flowers, we’re sorry the larger bunch didn’t meet your expectations compared to the pictured medium bunch. Your feedback will help us improve our product representations. Warm regards, Rosie

Posted 7 months ago

“The flowers looked beautiful when they arrived as a present to me but lasted only about 3 days despite caring for them. I liked them so much that I ordered a similar arrangement immediately for someone just out of hospital. I hope theirs lasted longer but I don't like to ask ! Very disappointing.”

Helpful Report

Posted 7 months ago

Hello Andrea, Thank you for sharing your experience with us. We sincerely apologise for the short lifespan of the flowers you received. It’s disappointing to hear that they didn't last as long as expected, especially since you enjoyed them enough to send a similar arrangement. We genuinely appreciate your feedback, and it’s important for us to know how our flowers perform after delivery. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Slightly disappointed, order large flowers and if what I received is considered large for then I will be exploring elsewhere moving forward.”

Helpful Report

Posted 7 months ago

Hello Tonia, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the flowers didn’t meet your expectations, especially when you had ordered a larger size. We appreciate your feedback and want to ensure we understand your concerns properly. We strive to provide quality products and would love the opportunity to make this right for you. I have contacted you directly via email. Kind regards, Ellie

Posted 7 months ago

“I just placed an order for Christmas gift. I wanted to be prepared and I received an email with promotion offer. It was written that the order will be, before checkout : 27.99- flowers 5 -for medium size extra flowers 3.99 - card 5.99 - delivery 16.99 - hamper from add on section The total should be 59.98. Instead of that when I finish the order and saw the order details in my email it was different. There was only order for 59.96 for flowers, card 3.99, delivery 5.99. The total cost was 60.96. Extreamly strage, with both ways I don't know how they make it 60.96, because neighter of this numbers/options matches the price .. After that I saw that will be delivered with Royal Mail. Ufff I had problems with their deliveries before... I am disapointed now. I saw one thing offered for one price, ended up with something else for more money, whithout the promotion price. Also the black friday or other coupon was not working. So I assume that the information on site was not updated... My first order was alright, but this is my second one and as I see I won't do any order again. Will try to cancel and will thing about another gift for Christmas. will contact customer service and if there are really only the flowers and card, will just cancel the order. ..Double check when ordering.”

Helpful Report

Posted 7 months ago

Hello Toni, Thank you for your feedback. I’m really sorry to hear about the confusion with your order pricing and the issues you’ve had with delivery. We understand how frustrating it can be when expectations don’t match up with what you receive, especially during the busy holiday season. I can confirm this order includes the flowers (£28.99), the medium upgrade (£5.00), the personalised card (£3.99), the Christmas add-on hamper (£16.99) and the delivery charge at £5.99. I can see that our team have also responded to your email to confirm what is included in your order. Best wishes, Rosie

Posted 7 months ago

“Ordered twice off here both times for my two daughters birthdays, first order was delivered late and thought okay maybe I didn't give enough time so made sure second time I'd put the order in early, 3weeks before I needed them delivered......only now to receive notification that my order won't be delivered until Tuesday...... Supposed to be Sunday!!! Won't be ordering again!!!”

Helpful Report

Posted 7 months ago

Hello Mrs Wray, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 7 months ago

“Arrived OK and on time, but I was annoyed by the quantity of roses delivered, but because the website did not describe how many "medium" was I really have no comeback. But most annoying is the fact they were delivered 2 days ago and 4 of the 12 roses are already dead. That's almost £15 worth of roses dead already! We've followed the care instructions but the flower petals have clear signs of disease. I am trying to upload photos, but the website isn't allowing it.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm sorry to hear about the issues you faced with the roses. It's understandable to be frustrated when the product does not meet your expectations. We strive for quality in our deliveries, and I apologise that some of the flowers did not last as they should have. Your experience is important to us, and I will ensure it is taken into account as we continue to improve our services. Our customer service team has responded to your email, offering a replacement bouquet, and they are currently awaiting your reply to proceed with the arrangements. Best regards, Katie

Posted 7 months ago

“We received a bouquet of what I think were double lilies sent by friends on the death of my father in law. Very disappointing. Only one of the flowers even partially opened. The buds died on the stems before opening. I put the lilies in a vase with fresh water and the flower food when they arrived so I don't think I did anything wrong. The card which came with the lilies was cheap and flimsy. It wasn't specific for bereavement (it said just for you on the front). It was clearly pulled off a roll as it had perforations along the bottom and it was more paper than card. Repeat disappointing :( You could get a bouquet of lilies in the supermarket for £15/20. I know these are double, but what's the point if they die before opening!??”

Helpful Report

Posted 7 months ago

Hello Joey, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received was disappointing, especially during such a difficult time. It’s heartbreaking to know that the flowers you received did not open as expected, and I understand how frustrating that can be. We strive to deliver quality products, and it’s clear we didn’t meet that standard in your case. Your comments about the card are also noted, and we appreciate your feedback as it helps us improve. I have contacted you directly via email to look into this further. Sincerely, Ellie

Posted 7 months ago

“Really badly constructed website. Hope the flowers are better than the order experience”

Helpful Report

Posted 7 months ago

Hello Gary, Thank you for sharing your thoughts with us. I’m really sorry to hear that your experience with our website was not up to par. We aim to provide a seamless ordering process, and it’s clear we missed the mark this time. Your feedback is invaluable, and we are continuously working to enhance our user experience. I hope the flowers exceed your expectations once they arrive. Sincerely, Rosie

Posted 7 months ago

“Was not impressed with the quality of the flowers at all, they had already started to darken when my wife received them, not the happy experience I hoped for - chocolates were greatly but the flowers were meant to be the star of the show and sadly they were not.”

Helpful Report

Posted 7 months ago

Hello Brian, Thank you for your honest feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that they appeared to be less than fresh upon delivery. It’s disappointing when something meant to be special falls short, especially for such a meaningful occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you. Best wishes, Katie

Posted 7 months ago

“Disappointed with late delivery .”

Helpful Report

Posted 7 months ago

Hello Beverley, Thank you for your feedback. I'm really sorry to hear about the late delivery of your flowers. I completely understand how disappointing it can be when expectations aren't met for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best regards, Tom

Posted 7 months ago

“Wouldn't order again. Royal Mail messed up delivery so 'next day flowers' were in transit for over 24 hours. Obviously with a shelf life of a few days this a material reduction in the value of the flowers, not withstanding I had specifically ordered and paid for next day delivery for a special occasion. Prestige customer service was awful, merely quoting repeatedly their terms and conditions that 'Next Day' does not guarantee next day and offering absolutely nothing in compensation despite my asking. I get they rely on Royal Mail and these things happen, just amazed they were not prepared to take ownership of the problem and offer anything in recognition I had not received what I had ultimately paid Prestige to provide.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delivery issues you faced. I understand how important a timely arrival is, especially for a special occasion, and it’s disappointing that we couldn’t meet your expectations this time. While we strive to provide the best service possible, we sometimes rely on third-party carriers like Royal Mail, and unfortunately, delays can happen. I understand your frustration with our customer service response and will ensure your feedback is addressed internally to improve our communication. Best regards, Tom

Posted 7 months ago

“The flowers are nice don’t get me wrong but the size ‘large’ really aren’t big at all. I could’ve got the same flowers from Lidl over the road for 1/10 of the price of these.”

Helpful Report

Posted 7 months ago

Hello Zach, Thank you for your feedback. We're glad to hear you liked the flowers, but we’re sorry that the size didn’t meet your expectations. We understand how important it is for our customers to feel they are getting value for their purchase. If you could please send us some images if the bouquet to enquiries@prestigeflowers.co.uk with your order number, we would be happy to look into this for you. Best wishes, Katie

Posted 7 months ago

“Sadly we have not been able to find out if our flowers were delivered. It would have been nice to be notified by the delivery company, that the flowers had been delivered as you don't seem to do deliver the flowers yourselves.”

Helpful Report

Posted 7 months ago

Hello Peter, Thank you for reaching out with your concerns. I’m really sorry to hear that you were not notified about the delivery of your flowers. We understand how important it is to be kept in the loop during such moments. While we rely on our delivery partners, your feedback highlights an area where we can improve communication. Please contact our team at enquiries@prestigeflowers.co.uk with your order number and we can check this for you. Best wishes, Katie

Posted 7 months ago

“Underwhelming for the price”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your thoughts with us. I’m sorry to hear that you found your experience underwhelming given the price you paid. We understand that our customers expect high quality and value in their purchases, and it’s disappointing to hear that we fell short. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,054 reviews