Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,160 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing flowers. Amazing service. Thank you!”

Helpful Report

Posted 2 years ago

Dear Alex, Thank you so much for the fantastic 5-star rating you gave Prestige Flowers. We truly appreciate your support and feedback. We are thrilled to hear that you found our flowers and service amazing. At Prestige Flowers, we strive to provide the best possible experience for our customers, and your kind words reaffirm that we are on the right track. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Katie

Posted 2 years ago

“The flowers were for my mother’s 70th birthday and she was very disappointed that she only received about 10 flowers in the bouquet and 2 were broken! I have used this company before but unsure if I will again! Very disappointing!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're truly sorry to hear that your recent order did not meet your expectations, especially for such an important occasion as your mother's 70th birthday. This is not the level of service we strive to provide. We would like to make this right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 years ago

“Website very easy to navigate. Good choice of flowers within a range of budgets to suit all. Very happy with process of purchasing to checkout.”

Helpful Report

Posted 2 years ago

Dear Lorna, thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and your trust in our service. We are delighted to hear that you found our website easy to navigate and that our range of flowers catered to a variety of budgets. Your satisfaction with the purchasing process and checkout is greatly appreciated. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Rosie

Posted 2 years ago

“Great service for our company, quick delivery and flower choice is amazing. There is a plenty of flowers to choose for any taste or any occasion. Would suggest it to my family members and friends. Thanks!”

Helpful Report

Posted 2 years ago

Dear Karline, thank you so much for your fantastic 5-star rating and review of Prestige Flowers! We're thrilled to hear that you had a great experience with our company. Thank you for choosing Prestige Flowers. We hope to have the opportunity to serve you again in the future! Best regards, The Prestige Flowers Team

Posted 2 years ago

“Late not”

Helpful Report

Posted 2 years ago

Hello Mrs Heal, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We would also like to apologise for any disappointment caused by the quality of the flowers. This is disheartening to hear and certainly not the level of service we strive to provide or our customers. I have located your order and can see that our customer service team has responded to your email this afternoon. We hope that this can be resolved! Warm regards, Tom

Posted 2 years ago

“On times and safely delivered however nothing like the online image against which I chose. I also upgraded to medium expecting a bigger number of blooms yet didn't even get the basic.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like yourself who let us know about their experiences, as it helps us to continually improve our services. Firstly, we would like to sincerely apologise for the disappointment caused by the flowers not matching the online image you had selected. We understand how important it is for our products to meet your expectations, and we apologise for falling short in this aspect. Additionally, we apologise for the unexpected discrepancy in the quantity of blooms as you upgraded to a medium bouquet. This is certainly not the level of service we strive to provide, and we apologise for any inconvenience caused. From the photo provided, it does seem that the correct size has been delivered. Warm regards, Rosie

Posted 2 years ago

“The flowers were nothing like what was advertised on line. They were thin & no roses. Quite frankly I was embarrassed when I saw a picture of them from the recipient!! And at that price too! It was supposed to be a special bouquet but looked worse than something I could have picked up from the local garage!!! I won't be using you again.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and we are sorry to hear about the disappointment you encountered. We sincerely apologise that the flowers did not meet your expectations and were not as advertised online. We understand how important it is for a special bouquet to be perfect, and we deeply regret any embarrassment this may have caused. We value every customer and it is very disheartening to know that we did not meet your needs on this occasion. We would appreciate the opportunity to make things right and rectify this situation for you. I have contacted you directly via email. Best wishes, Ellie

Posted 2 years ago

“The flowers I received were unsatisfactory, the bouquet that was ordered was for Pink Lilies & Roses.....what I received on 2/7 does not represent what is being advertised. On 8/7 I have flowers which haven't bloomed & only thing I can describe is fit for the bin. Very disappointed 😞”

Helpful Report

Posted 2 years ago

Dear Audrey, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the unsatisfactory flowers you received, especially considering that they did not match the bouquet you had originally ordered. We understand how frustrating and disappointing this must have been for you. I have located your order and can see that our customer service team have offered to send out a replacement bouquet. We hope that this can be resolved. Best wishes, Rosie

Posted 2 years ago

“Bad service this time not happy at all gave 24 hour notice for flowers to be put on hold as my friend was not home mo one even tried to do that so I want refund apparently to late for that too won't use again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who take a moment to let us know about their experience. We are very sorry that our team were unable to amend your order on this occasion and we do apologise for any disappointment caused. Warm regards, Katie

Posted 2 years ago

“i ordered for flowers for my wife as her sister died they arrived on wednesday and tbh the flowers were passed it by saturday very wilted For the price should lasted longer and flowers i've bought from M&s and waitrose lasted a lot longer very poor value for money”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We appreciate your honesty and regret any inconvenience caused. We understand how important it is for the flowers to be fresh and beautiful, especially during difficult times like this. We sincerely apologise for the wilted condition in which your flowers arrived. This should not have been the case, and we are truly sorry for falling short of your expectations. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you. Best wishes, Rosie

Posted 2 years ago

“Flowers 3 days late. No responce from complaint.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. I am very sorry to hear that your order was delayed by 3 days and you have not received a response from our customer service team. I can see that our team did reply to your email on the 7th. It may have gone to your junk folder. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 2 years ago

“Prestige Flowers is always my go to for a trusted, reliable, professional and value for money service. Beautifully well presented and quality 🌺 for every occasion.”

Helpful Report

Posted 2 years ago

Thank you so much, Hollie, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that we are your go-to choice for a trusted, reliable, professional, and value for money service. Our team at Prestige Flowers strives to ensure that every order is beautifully presented and of the highest quality, regardless of the occasion. We are delighted to be able to serve you, and we look forward to assisting you with all your future floral needs.

Posted 2 years ago

“Not very happy at all , All the roses are bruised, leaves still dirty,branches dry and broken, really not what I expected as a present for my wife's birthday. Will not be ordering from this shop again First and Last time.”

Helpful Report

Posted 2 years ago

Dear Rick, thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear that your order did not meet your expectations. We apologise for any inconvenience caused and for falling short of delivering a perfect present for your wife's birthday. We genuinely value your satisfaction and would like to make things right. In order to understand how we can improve our services, we would greatly appreciate it if you could provide us with more details about your order. I have contacted you directly via email. Best wishes, Ellie

Posted 2 years ago

“I have always found Prestige flowers to be of good quality and reasonably prices. If you ever have a problem they deal with it quickly and efficiently.”

Helpful Report

Posted 2 years ago

Thank you so much for your fabulous 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you have always found our flowers to be of good quality and reasonably priced. Customer satisfaction is our top priority, and we're glad to know that our prompt and efficient problem-solving has met your expectations. Please don't hesitate to reach out if you need any further assistance or if there's anything else we can do for you. We look forward to serving you again soon! Warm regards, The Prestige Flowers Team

Posted 2 years ago

“HORRIBLE CUSTOMER SERVICE. LATE DELIVERY ALL THE TIME. EXCUSES. DISAPPOINTMENT. 1 STAR. DO NOT ORDER WITH THESE CLOWNS. NAMED DAY DELIVERY BUT ALWAYS 1-2 DAYS LATE!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 years ago

“I have used Prestige Flowers to send many happy wishes to friends and family around the UK. They have never disappointed with the quality of the bouquets, and the flowers have always been delivered on time.”

Helpful Report

Posted 2 years ago

Thank you so much, Sharon, for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and support. We are thrilled to hear that you have entrusted us with sending happy wishes to your loved ones all across the UK, and we are overjoyed that we have consistently met your expectations. Quality and timely delivery are two aspects we take great pride in, and it warms our hearts to know that we have never let you down in these areas. Thank you once again for choosing Prestige Flowers, and we look forward to serving you and your loved ones with our beautiful bouquets in the future!

Posted 2 years ago

“I placed an order for my wife’s birthday, while I was putting in details I was asked for my discount code(forces veterans discount), however the site just moved onto the next step in ordering not letting me enter my code. I rang prestige but could not get an answer. First time ordering and maybe the last.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about the issue you encountered while placing your order for your wife's birthday. We would like to express our sincere apologies for any inconvenience caused by the site not allowing you to enter your discount code. We understand how frustrating this must have been for you, especially as it was your first time ordering from us. Additionally, we are sorry for the lack of response when you tried to contact us. Please contact our team via our live chat on our website or at enquiries@prestigeflowers.co.uk and they would be happy to help. Best wishes, Katie

Posted 2 years ago

“Excellent, prompt and easy service to use. Thank you for all your help. JMW”

Helpful Report

Posted 2 years ago

Dear Jennie, Thank you so much for your 5-star rating and lovely review of Prestige Flowers. We greatly appreciate it! We are thrilled to hear that you found our service excellent, prompt, and easy to use. Our team always strives to provide the best experience possible for our customers, and it's uplifting to know that we succeeded in doing so for you. Once again, thank you for choosing Prestige Flowers. We value your support and look forward to serving you again in the future.

Posted 2 years ago

“I ordered a birthday bouquet, birthday cake and scented candle from prestige. To be delivered Saturday 6th July. My daughter and her birthday party friends stayed in the property only to receive NO DELIVERY, until I received an email stating the flowers had been (ATTEMPTED) delivery. I attempted to contact prestige who have NO CUSTOMER SERVICE AT THE WEEKEND! When they arrived the flowers were wilted due to having spent the weekend without water, the cake was inedible due to being nibbled by vermin over the weekend. When I did finally receive a response, there was NO APOLOGY, NO REFUND simply Kaitlyn stating they were delivered on the day. There was a designated safe place given ( I guess in cases of not hearing the courier) They were NOT LEFT IN THE SAFE PLACE. When they were delivered on the “next working day “ Monday, THEY WERE LEFT ON THE DOORSTEP due to my daughter being out.WHY THIS WAS NIT DONE ON THE SATURDAY IS ANYONES GUESS.Save your money to avoid disappointment. GO ELSEWHERE. THIS IS NOT A BUSINESS IT IS A SHODDY SET UP.”

Helpful Report

Posted 2 years ago

Hello Ally, Thank you for bringing this to our attention. I am deeply sorry to hear about your experience with your recent order, especially on such a special occasion as your daughter's birthday. Firstly, please accept our sincere apologies for the delivery issues and the condition in which the items arrived. It is completely unacceptable that your order was not delivered as scheduled and that the flowers and cake were left in a state that caused such inconvenience and disappointment. Regarding the lack of weekend customer service, we understand how crucial it is to have support available during urgent situations. We are currently working on improving our customer service availability to better assist our customers on weekends. The designated safe place not being utilized is a serious oversight, and I apologize for the inconvenience this caused. I will raise this with our Dispatch Manager. Warm regards, Katie

Posted 2 years ago

“Lovely selection of flowers & gifts. Great service & reasonable prices. Always delivered on time & in great condition. Last well too.”

Helpful Report

Posted 2 years ago

Dear Sally, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are truly grateful for your kind words and appreciate you taking the time to share your experience. We're delighted to hear that you found our selection of flowers and gifts to be lovely, and that our service and prices were great. Ensuring timely deliveries and excellent condition is one of our top priorities, so we're thrilled to know that we met your expectations in this regard. We're also glad to hear that our flowers last well, providing long-lasting beauty. Thank you again for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Tom

Posted 2 years ago

Prestige Flowers is rated 4.4 based on 274,160 reviews