Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,160 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order tracking states delivery not done because person not in and delivery will be on a othet date. This is untrue because the address was occupied. What use are birthday flowers that do not arrive on the date? Your delivery charge is high service rotten. Will never use you again.⁷”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We sincerely apologise for the inconvenience caused regarding the order tracking issue. We completely understand your frustration when the delivery was not made on the expected date. This is certainly not the kind of service we strive to provide. I have checked the tracking and can see that delivery was attempted again on the same day and was successful. We hope the flowers were enjoyed! Best wishes, Katie

Posted 2 years ago

“Beautiful flowers and fantastic service I always get my flowers from here for special occasions”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and your loyalty to our services. It is such an honor to be your go-to place for beautiful flowers and to be a part of your special occasions. We strive to provide fantastic service and exquisite blooms to make your moments even more memorable. Thank you once again for choosing Prestige Flowers, and we look forward to assisting you with all your floral needs in the future!

Posted 2 years ago

“Absolutely shocking. Ordered a week in advance for mothers day and didnt show up until 2 days later. Gave them the benefit of the doubt and used again, ordered 2 days before a birthday and ETA is the birthday evening at 19:30. Expensive and poor service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 2 years ago

“Would hate to see the size of the small bouquet as the ‘large’ size was very disappointing! For the price paid was expecting more.”

Helpful Report

Posted 2 years ago

Dear James, Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate it when our customers take a moment to let us know their thoughts. We sincerely apologise that the Large size bouquet you received was not up to your expectations. We understand how disappointing this must have been. We strive to provide our customers with the highest quality flowers and a delightful experience, so we deeply regret that we fell short on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 years ago

“Arrived on the correct day , but looked nothing like the picture very disappointing”

Helpful Report

Posted 2 years ago

Hello Josie, we would like to extend our sincere gratitude for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their experience. We are deeply sorry to hear that the flowers you received did not live up to your expectations. We understand how disappointing it must have been for them to not resemble the picture you were expecting. Rest assured, this is not the level of service we strive to provide. I have located your order and can see that our customer service team responded to your email. Best wishes, Katie

Posted 2 years ago

“Awful. Waste of money. Ordered a Large July Bouquet, which included sunflowers. It arrived in a box, 2 of the largest sunflowers were damaged, a rose was broken, it certainly didn’t look “large” and generally the bouquet looked bedraggled. Raised a complaint, sent pictures and then….. nothing. Plus, the Royal Mail delivered at 5.30pm, which was 3 hours after their 4-hour delivery slot. So disappointed, really spoilt the occasion for which I had ordered the flowers. Will never, ever, use this company again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback and share your recent experience with Prestige Flowers. We sincerely apologise for the disappointment and inconvenience caused by the condition in which your Large July Bouquet arrived. We deeply regret that two of the largest sunflowers were damaged and a rose was broken in transit. This is certainly not the level of quality or service we strive for, and we understand how this could have significantly affected your special occasion. We apologise as well for the delay in our response to your complaint and the late delivery by Royal Mail. We understand that timing is crucial when it comes to delivering flowers, and we failed to meet your expectations in this regard. Please note the timeframe Royal Mail provide is only an estimate. I can see that our customer service team is awaiting your reply to look into this further. Warm regards, Katie

Posted 2 years ago

“I put in the correct address for delivery and added the billing address which was my address and some how the delivery address had the billing address with the delivery address postcode, so god only knows where the flowers were delivered to. But apparently its my fault. Won't be ordering from this company again. However, was offered £15 credit added to my account with them, but I checked out as a guest and didn't have an account with this company!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We greatly appreciate your valuable input and apologise for the inconvenience caused. We understand that it was frustrating for you to encounter difficulties with the delivery address and billing address. We do rely on customers to ensure the correct address has been provided. We are not liable for the incorrect address being put on the order. Once again, we sincerely appreciate your feedback and apologise for any inconvenience caused. We hope you will reconsider ordering from us in the future, as we are committed to making your experience with Prestige Flowers a positive one. Kind regards, Katie

Posted 2 years ago

“Prestige flowers is hands-down the best flower delivery website I have found, with the most impressive variation of options. I was happy to see so many discounts, and the photos of each product are clear and easy to visualize. I am excited to use Prestige again for other flower gift deliveries and have recommended my friends try them out!”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing review and for giving Prestige Flowers a 5-star rating! We are thrilled to hear that you think we are the best flower delivery website you have come across and that you appreciate our wide range of options. Thank you once again, and we look forward to bringing more joy and happiness with our flowers in the future! Warmest regards, The Prestige Flowers Team

Posted 2 years ago

“£46 for a bouqet and vase. Was nothing like the photo, a terrible bunch of flowers half the size of the photo. Absolute rip off at that price. Will not be back.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Prestige Flowers. We truly appreciate the feedback and we sincerely apologise for the disappointment you faced with your recent purchase. We understand that you were unsatisfied with the bouquet and vase you received, as it did not meet your expectations in terms of size and resemblance to the photo. We deeply regret any inconvenience caused, and we want to assure you that this is not the level of quality we aim to provide. If possible, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 years ago

“My daughter purchased the July bouquet for my 65th birthday costing £45 plus £8 delivery , when they arrived , they were nothing like what the picture looked like only 2 sunflowers and a couple of dried roses ( AWFUL ) enclosed photo”

Helpful Report

Posted 2 years ago

Dear Viv, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We genuinely appreciate customers like you who let us know about their experiences, as it allows us to continually improve our products and services. We would like to sincerely apologise for the disappointing delivery you received for your 65th birthday. It is not the experience we strive to provide, and we understand how disheartening it must have been to receive a bouquet that did not meet your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 2 years ago

“Hi, I received some flowers this morning, a lovely surprise as a thank you from my brother. Yet I was so disappointed and down hearted that my brother had wasted his money, I didn't have the heart to tell him how bad they were, so I went out and bought a beautiful bunch so I could send him a picture so as not to hurt his feelings. Unfortunately I can't put a picture on as for some reason it won't let me upload them. Very sad recipient.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and for bringing this matter to our attention. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it must have been, especially considering it was a thoughtful gesture from your brother. We apologise for any inconvenience or upset this may have caused you. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 2 years ago

“Very disappointed, not at all what I expected. Ordered a medium bouquet and it looks like there's less flowers than the small bouquet. It was also delivered by Royal Mail (who messaged me the evening before to say they had my parcel ready for delivery the next day!) So the flowers weren't even fresh when they arrived the next afternoon by the postman. Do not give your money to this florist, please do yourself a favor and go elsewhere. These were a birthday gift for my sister but have left the whole family incredibly disappointed. I want my money back ASAP!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate hearing from our customers and we apologise for the disappointment you and your family experienced. We are truly sorry that the medium bouquet did not meet your expectations and that it appeared to have fewer flowers than the smaller bouquet. We understand how important it is for your gift to be special, especially for a birthday celebration. We also apologise for the delayed delivery and the condition of the flowers when they arrived. We rely on Royal Mail for our deliveries, but we understand that it was not an ideal experience for you. We will address this issue with Royal Mail to ensure such incidents are minimised in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

“Need to be more pacific about prices of your bouquets, I’m sure I ordered medium but got charged for large”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 2 years ago

“Nothing like the photos paid £70 and very very disappointed with what came ,I even paid an extra £10 for the extra large.”

Helpful Report

Posted 2 years ago

Hello Jason, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I can see you are in contact with a member of our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 2 years ago

“Great service and great value. Flowers were gorgeous”

Helpful Report

Posted 2 years ago

Hello Jan thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your feedback and support. We are delighted to hear that you had a great experience with our service and found our flowers to be gorgeous. Your kind words mean a lot to us, and we strive to continue delivering great service and value to our customers. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Best wishes, Tom.

Posted 2 years ago

“I received the rose and lily bouquet as a gift. It arrived with the roses already open. Two days later,they, along with the green foliage were dead. Some of the lily's opened a couple of days later, some never did. Very disappointing and a huge waste of my dear friends money. I have used this company myself on a few occasions but I shall not be doing so from now on.”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 2 years ago

“Love sending my bestie these flowers always beautiful”

Helpful Report

Posted 2 years ago

Hello Shelly thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled that you had a fantastic experience with us. We are delighted to hear that you love sending your bestie our beautiful flowers. It warms our hearts knowing that our blooms bring joy and happiness to your loved ones. Your continued trust in our services means the world to us. Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again soon! Warm regards, Tom.

Posted 2 years ago

“The bunch of flowers were good. The delivery was not on the said date, but a day later. It was a disappointment as the flowers were meant for to be for a birthday and not the day after! Below is the Msg received.... Thank you for contacting us. We understand that you are seeking clarification regarding our delivery process and guarantees. We would like to provide you with the necessary information. While we strive to deliver orders on the specified date, we are unable to guarantee a specific delivery date due to the involvement of third-party courier services. However, we make every effort to dispatch all flowers (except hand-delivered products) on the day prior to the intended delivery date using a reliable 24-hour delivery service. Our delivery service operates seven days a week, excluding bank holidays. In the case of orders scheduled for delivery on a bank holiday, they may be delivered on the following working day unless otherwise specified. For next-day flower deliveries, we utilize the services of reputable carriers such as Royal Mail, DPD, and Post NL. Please note that hampers and larger gift deliveries may require an additional working day in transit. It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame. During peak periods, we reserve the right to extend delivery times as necessary. In the event that we miss the specified delivery date during peak periods but still fulfil the order, you will not be entitled to a full refund. Any remedy provided will be at our discretion. We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please feel free to let us know. Thank you once again for contacting us. ---------- Warm Regards, Jennifer.r”

Helpful Report

Posted 2 years ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 2 years ago

“Best place I brought my mother in law flowers from last for ages never a problem with the flowers she loves them every time and I brought from here for over 5 years now”

Helpful Report

Posted 2 years ago

Hello Katie, thank you so much for your fantastic 5-star rating of Prestige Flowers. We truly appreciate your kind words and your continued support over the past 5 years. It's delightful to hear that your mother-in-law has been enjoying our flowers, and we're thrilled to have been your go-to place for such a long time. Kind regards, Tom.

Posted 2 years ago

“Absolutely faultless ordering and delivery. Beautiful flowers well presented and boxed and of top quality. I now buy all my bouquets from Prestige. Is much easier than going to shops which I currently find difficult due to recent surgery and it always makes my partner smile. Fantastic and reliable retailer. Thankyou, you make my life easier.”

Helpful Report

Posted 2 years ago

Hello Warren,Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that our ordering and delivery process was absolutely faultless for you. We take great pride in ensuring that our flowers are beautifully presented and of top quality, so it warms our hearts to know that you are satisfied with your bouquets. Warmest regards, Tom.

Posted 2 years ago

Prestige Flowers is rated 4.4 based on 274,160 reviews