Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,108 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything is clear and extra gifts are helpful”

Helpful Report

Posted 1 year ago

Hello Natalia, Thank you for your fantastic 5-star review! We’re thrilled to hear that everything was clear and that you found our extra gifts helpful. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations. We look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“Very disappointed with the flowers delivered as they were not the ones I ordered!! Although they did arrive on the correct day.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the flowers delivered were not as you expected, even though they arrived on time. We understand how important it is to receive exactly what you ordered, and we strive to ensure that our customers are satisfied. I have reached our via email to look into this and hopefully come to a resolution. Best wishes, Ellie

Posted 1 year ago

“The presentation of the flowers in a closed box led to a wilted look on delivery . I did not understand that Royal Mail would deliver as a package rather than an open bouquet from a florist. The receiver was not impressed with her gift .”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that the flowers arrived in less-than-ideal condition. The presentation in a closed box can sometimes affect their freshness during delivery, which is certainly not what we aim for. I understand your disappointment, especially when it comes to gifting. Thank you for your feedback, and we appreciate your patience as we work on improving our services. Best wishes, Kate

Posted 1 year ago

“Liars. Didn't deliver my flowers on the day specified THE BIRTHDAY!!!!! Then lied about why trying to put the blame on me ffs! DO NOT USE THIS COMPANY I'm in contact with the ombudsman and a solicitor!!!!!!! I WILL be taking this right to the top!!!!!!”

Helpful Report

Posted 1 year ago

Hello Robert, I'm genuinely sorry to hear about your experience with your order. It’s upsetting to learn that it did not arrive as planned, especially on such an important occasion. We certainly do not intend to put any blame on you and appreciate your feedback. Best wishes, Ellie

Posted 1 year ago

“Roses were delivered to my daughter. Out of the five roses that were in the bouquet two of them were so flaccid that they had wrinkled petals and a texture of old lady skin. I reported this problem immediately that they arrived and I’ve just been told they were fine. Do not use this company they tell you that dead flowers are good quality. The two roses lasted two days before they wilted with all their petrol is off.”

Helpful Report

Posted 1 year ago

Hello Amelia, I’m truly sorry to hear about your experience with the roses sent to your daughter. It’s disheartening to know that they arrived in less-than-acceptable condition, and we appreciate you bringing this to our attention. We strive for quality in every bouquet and clearly, we fell short here. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so I can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Took ages choosing the perfect bouquet and vase. Tried to pay, just given the run around their site, lost patience, gave up that's a £50+ order lost by your faffing!”

Helpful Report

Posted 1 year ago

Hello Maggie, I’m truly sorry to hear about the frustrating experience you had while trying to complete your order on our site. We strive to make the purchasing process as smooth as possible, and it’s clear we fell short in your case. Your feedback is invaluable, and we’re committed to improving our website to better serve our customers. I hope you might give us another chance in the future. Best wishes, Ellie

Posted 1 year ago

“Orders on 17th January with next day delivery, received 20th. Will not use them again and advise anyone else not to use them. Awarded one star as there is no zero option. Have not contacted the company...a refund does not compensate for huge disappointment and too late for the purpose sent, ruined!”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to learn that your order did not arrive on the intended date and that this caused you disappointment. We understand how crucial timely delivery is, especially for special occasions, and it’s clear we did not meet your expectations this time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Ellie

Posted 1 year ago

“Very disappointed paid £30 for birthday flowers for my mum and the bunch was absolutely pathetic barely anything to it definitely not worth the money at all”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear about your disappointment with the flowers you received. We aim to provide arrangements that meet our customers' expectations, and it's clear we fell short in your case. Your feedback is crucial to us, and I would appreciate the opportunity to resolve this for you. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can address your concerns. Best wishes, Ellie

Posted 1 year ago

“My husband ordered the Rose and Lily bouquet for my 60th birthday. They arrived as expected, however the quality of this bouquet is very disappointing to say the least. Almost a week later, the roses look so sorry for themselves and the Lillie's still have not opened.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear that the bouquet did not meet your expectations on such a special occasion. The quality of our flowers is very important to us, and we deeply regret that this was not reflected in your experience. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Ellie

Posted 1 year ago

“Didn’t arrive on time requested a specific date for some flowers for my anniversary only after the payment had being taken and the mess up occurred do they tell you the specific date is not guaranteed. Do yourself a favour Stick with using interflora”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your flowers did not arrive on the requested date and that this affected your anniversary celebration. We understand how important timely delivery is for special occasions, and it's disappointing to hear we fell short in your case. While we do outline our delivery policies, I regret that this caused confusion and frustration. Your feedback is immensely valuable, and we will certainly take it into account as we work to enhance our service. Best regards, Ellie

Posted 1 year ago

“Awful flowers. Ordered large and got 5 roses. It was nothing like the photo’s. 2 of which were on their way out on the day of delivery. This was £40 with delivery, reduced from £60. Avoid”

Helpful Report

Posted 1 year ago

Hello Will, I’m really sorry to learn that the flowers did not meet your expectations and that the experience was disappointing. We strive to deliver arrangements that truly reflect the quality portrayed in our photos, and I apologise for the shortfall you encountered. Your feedback is invaluable, and I assure you we'll take this into consideration as we work to improve our services. I have contacted you via email. Best regards, Ellie

Posted 1 year ago

“Absolute joke, the flowers came dying and floppy, the roses were off colour. When speaking with the customer service team, they only offered a 1/4 of the money back in credit? Because of only a slight quality issue”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with the flowers and the response you received from our customer service team. It’s truly disheartening to know that the quality of the blooms did not meet your expectations, especially when they were meant to bring joy. We aim to ensure all our customers are satisfied, and I'm sorry this wasn’t the case for you. Best regards, Rosie

Posted 1 year ago

“I had a gift a delivery of fresh flowers they were well packed a few of the stems of flowers were broken that was fine but the two roses were drooping and had brown petals on them on delivery. I have had them 5 days and the leaves in the flowers are going yellow. I have flowers from a supermarket every week and they last ages I am really disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the delivery of your flowers. I’m sorry to hear that some of the roses arrived in less-than-perfect condition and that the freshness didn’t last as expected. It’s understandable to feel disappointed, especially when you compare them to your regular supermarket purchases. Please could you contact us at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 year ago

“Please do not trust the next day delivery service. Flowers for a special occasion did not arrive on time and the response I got from customer services is that, in essence, I should have read the small print which states it’s not guaranteed . They use a third party for delivery and use this as an excuse for lack of accountability. Also, avoid the chocolates- awful”

Helpful Report

Posted 1 year ago

Hello Tracy, I’m sorry to hear about the issues you experienced with the next day delivery and the chocolates. I understand how disappointing it is when things don’t go as planned, especially for a special occasion. While we do share our delivery terms, it's clear we did not meet your expectations, and for that, I sincerely apologise. Your feedback regarding the chocolates is noted, and we strive to improve our offerings continually. Thank you for bringing this to our attention. Kind regards, Rosie

Posted 1 year ago

“The flowers were delivered but the Lillie's still.in bud and they looked DISMAL and nothing like the picture. It was for a celebration that day and looked disgraceful against others who bought at ASDA and similar. They say it says so in the print I cannot find it and it is a false description in my view. By what you can see ignore this site it is a con”

Helpful Report

Posted 1 year ago

Hello Michael, I'm genuinely sorry to hear about your experience with your flowers. I understand how frustrating it must be, especially when you were hoping to celebrate with a beautiful arrangement. Our goal is to provide stunning blooms, and it's disappointing to know we fell short in your case. Best wishes, Rosie

Posted 1 year ago

“Absolutly Amazing!!!!!”

Helpful Report

Posted 1 year ago

Hello Russell, Thank you so much for your absolutely amazing 5-star review! We’re overjoyed to hear that you had such a fantastic experience with us. Your kind words truly inspire our team to keep exceeding your expectations! We can’t wait to help you again with your floral needs in the future! Best wishes, Tom.

Posted 1 year ago

“I booked my flowers to be delivered to my sister on her wedding day. I also did a video. I gave you three days notice so the bouquet would arrive the morning if her wedding, this was very important as I was not able to be there with her. They should have been delivered on Saturday 18th January between 9am and 1.30. No flowers arrived and Royal Mail now tell me they will be delivered on Monday 20th January. I am very disappointed in this service and I am very upset that my sister did not receive these special flowers from us. I really hope that these flowers arrive although I am not confident they will. Mrs Sheila Beesley a very upset customer.”

Helpful Report

Posted 1 year ago

Hello Mrs Beesley, I’m truly sorry to hear about the delivery issues you faced. I understand how important it was for your sister to receive her flowers on such a special day, especially when you were unable to be there in person. It's incredibly disappointing to know that we let you down on such a significant occasion. If not done already, please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Warm regards, Rosie

Posted 1 year ago

“DO NOT USE!! Please read the reviews before buying, certainly not worth the money spent for a large bouquet, rubbish customer service as not even given a good will gesture, flowers looked nothing like the photos on their website, will definitely not recommend to anyone.”

Helpful Report

Posted 1 year ago

Hello, I appreciate you sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not live up to your expectations and that our customer service did not provide the support you were looking for. Your feedback is invaluable, and I assure you we take it seriously. We strive to present our arrangements accurately online, and I regret that we missed the mark in your case. I will certainly pass on your comments to the appropriate teams for further evaluation. Best regards, Rosie

Posted 1 year ago

“Flowers were delivered to the wrong address, Broom instead of Southall (Royal Mails fault). Extremely disappointed with the flowers, nothing like the ones advertised. Would certainly not order again from Prestige. Flowers were not worth the price paid. A very disappointed birthday present.”

Helpful Report

Posted 1 year ago

Hello Jacqueline, Thank you for your feedback, I’m truly sorry to hear about the delivery issue and that the flowers did not match your expectations. It's disheartening to know that this experience was not reflective of our usual standards, especially for such an important occasion. I have reached our via email to look into this and hopefully come to a resolution. Warm regards, Ellie

Posted 1 year ago

“Do not buy these. Roses died immediately. I am so annoyed. Could have got better value at Tesco . Would never recommend”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm very sorry to hear that the roses didn't last as you expected. I understand how disappointing it can be when flowers don’t meet the quality you were looking for. We strive to provide the best value and freshness to our customers and it sounds like we missed the mark with your order. Your comments are important to us, and we will use this information to help improve our service. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,108 reviews