Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,237 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very proffesional, fast and reliable service, highly recommended.”

Helpful Report

Posted 1 year ago

Hello Jonah, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service professional, fast, and reliable. Your recommendation means a lot to us, and we look forward to serving you again! Best regards, Katie

Posted 1 year ago

“I am disabled following a severe Stroke. Olivia at Prestige Flowers, helped me through each stage of the order. She was very understanding & patient with me. Such a lovely girl to speak to. Thank you OLIVIA, wonderful customer service. Anne Martin.Xx.”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for your wonderful 5-star review! We’re so glad to hear that Olivia provided you with the understanding and patience you needed. It’s our priority to ensure every customer feels supported, and we’re delighted you had such a positive experience. Take care, Katie

Posted 1 year ago

“Ordered the standard tulip bouquet. It came with 1 broken stalk and 1 rotten one”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m very sorry to hear that your tulip bouquet arrived with issues. We aim to provide only the best quality flowers, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we appreciate you bringing this to our attention. If you could share some photos of the bouquet with us at enquiries@prestigeflowers.co.uk, along with your order number and 'REVIEW' in the subject line, it would help us address this more effectively. Warm regards, Katie

Posted 1 year ago

“Avoid paying extra £5 for medium or £10 large Bouquets. You will get same small pack with few flowers. Local shop will sell you for about a £10 what they charge nearly £50”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm sorry to hear that you felt the value of our bouquets did not meet your expectations. We strive to offer a variety of arrangements that cater to all budgets, and it's disheartening to learn that you were not satisfied with what you received. Your feedback is important to us, and we'll take it into consideration as we work to enhance our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 year ago

“DO NOT USE!! Extremely poor value for money even when on offer. Wish I had looked on review first. Flowers nothing like as described. Incredibly poor customer service attitude. You cannot speak to a manager, when they respond by email it’s inadequate. The response is “that the size and quality of the flowers sent are acceptable! - god knows who they are acceptable to! Absolutely disgusting. It’s caused embarrassment on us for sending this to our bereaved colleague. And the lady that received them is also mortified. See pic of what ordered and what was delivered. Am told it will look like picture in 3 days! Absolute joke”

Helpful Report

Posted 1 year ago

Hello Sara, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that our customer service fell short during this sensitive time. It’s unacceptable that you felt embarrassed by your purchase, and I understand how important it is to get this right, especially when sending condolences. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“I ordered the pastal meadow bouquet for my mum's birthday and they were shocking.!! Looked nothing like what the picture posed!. Nowhere near enough for the size ordered. Will never order again if that's the standard!”

Helpful Report

Posted 1 year ago

Hello Marie, Thank you for your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations, especially for such a special occasion. It’s disappointing when the product doesn’t match what we aim to deliver. We appreciate you bringing this to our attention and assure you that your comments will be taken seriously as we strive to improve our quality. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 1 year ago

“Have aways used prestige flowers to send , good value for maney and service is great . never had any complaints.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you've consistently had great experiences with us and that you find our value and service commendable. Best wishes, Katie

Posted 1 year ago

“The android app doesn't work correctly, the delivery date is set randomly, the support service is offline in the evening. As a result, my order was delivered 2 weeks ahead of schedule, although I wrote to the support service immediately after I discovered the error. The support service is disgusting.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We sincerely apologise for the issues you encountered with our app and the delivery timing. We understand how frustrating it must have been to have your order delivered earlier than expected, and it's disappointing to hear about your experience with our support service. Your comments are valuable to us, and we will take them into account as we work towards improving our app and support availability. Warm regards, Katie

Posted 1 year ago

“Delivery address was entered wrong. For some reason the website put my address in.....I DID NOT DO THIS....I informed the company within 30 seconds of the error. They claimed the item was already dispatched. IN 30 SECONDS. Now I have condolence flowers arriving at my house and no way of getting them to my friend. Appalling and uncaring customer service. All they had to do was change an address and refused”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. We deeply apologise for the inconvenience you faced with the delivery address. It’s frustrating when things don't go as planned, especially when time is of the essence. We understand how upsetting it must be to have your condolence flowers delivered to the wrong address. Your feedback is invaluable to us, and we will take your comments seriously as we work to enhance our customer service and ensure better accuracy in the future. I have also reached out via email. Warm regards, Ellie

Posted 1 year ago

“Disappointed that it took nearly 2.5 days to deliver even though we had paid / requested a next day order. The flowers didn’t really resemble the colour scheme ordered either.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding your recent order. I completely understand your disappointment with the delivery timing and the colour scheme not matching your expectations. We strive to meet our customers’ requests, and I regret that we did not deliver to the standard you anticipated on this occasion. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 1 year ago

“Ordered flowers for my mother in laws wedding anniversary in memory of her late husband, prestige flowers state next day delivery so Ordered a bunch of rose and lilly mix. Expensive but thought why not, flowers were not delivered on time as stated, emailed prestige flowers with my concerns but apparently third party delivery service isnt there concern. If you can't guarantee next day then please don't advertise next day service. Flowers are OK but not worth the £40 I spent plus a day late. Don't waste your time as customer service isn't their strong point judging from Experience and other reviews.”

Helpful Report

Posted 1 year ago

Hello Liam, Thank you for your review. I sincerely apologise for the issues you encountered with your delivery and any disappointment while reaching out to our customer service team. Our tracking shows that a delivery attempt was made on the 28th as requested, but the address was unfortunately inaccessible. We regret that this was unsuccessful and will be sharing your feedback with our Dispatch Manager to help improve our service. Warm regards, Katie

Posted 1 year ago

“Prestige flowers send substandard bouquets that do not match what's advertised.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We sincerely apologise that the bouquet you received did not meet your expectations and did not match the advertised quality. We strive to provide our customers with the best floral arrangements and your disappointment is important to us. Rest assured, we will address your concerns with our team to ensure improvements are made. Warm regards, Katie

Posted 1 year ago

“I have used prestige flowers on a couple of occasions without a hitch. So easy to use the online services with ease and would like to give 10/10. Also appreciate the 10% discount voucher off my last order, would reccomend to family and friends without a doubt. Thank you Prestige.”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you so much for your incredible 5-star review! We’re thrilled to hear that you’ve had seamless experiences with our online services. It’s wonderful to know you appreciated the 10% discount voucher! Thank you for recommending us to your family and friends! Best wishes, Katie

Posted 1 year ago

“I have booked flowers to wish anniversary, but unfortunately it turned to embarrass me by the delay in delivery.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 year ago

“Wonderful online service. So happy to have a place in UK to send special gifts to family.”

Helpful Report

Posted 1 year ago

Hello Debbie, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you found our online service wonderful and that we can be a part of sending special gifts to your family in the UK. Best wishes, Katie

Posted 1 year ago

“This company did not re deliver and after 2 attempts Said sorry we can't deliver to another address therfore basically tough. Took £80 and heard nothing”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear about your experience and appreciate you bringing this to our attention. We always strive to provide the best service possible, and we regret that we couldn't meet your expectations on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“The first thing that went wrong was they didn’t turn up on the date (27 January 2025) of my Sisters birthday! Then when they finally turned up today 28/01/2025 the roses are brown and the bouquet generally looks very sad! I paid a lot of money for a service that just did not deliver! I have a photo but your server won’t upload it!”

Helpful Report

Posted 1 year ago

Hello Sandi, Thank you for taking the time to share your feedback. We are truly sorry to hear that your order did not arrive on your sister's birthday and for the condition in which the bouquet was received. This is not the level of service we aim to provide, and we understand the disappointment it has caused. Your concerns are important to us, and we will be investigating this matter to ensure such issues are addressed moving forward. I have reached out via email to look into this for you. I hope to hear back soon! Warm regards, Ellie

Posted 1 year ago

“Lovely flowers! Nicely presented and much appreciated 😊. Thanks”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you loved the flowers and appreciated their presentation. Best wishes, Katie

Posted 1 year ago

“Paid for big size and a little disappointed...not what I expected.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. I’m sorry to hear that the size of the flowers did not meet your expectations. We always aim to provide our customers with beautiful arrangements, and it’s disappointing to hear that we fell short this time. Your comments are important, and we appreciate you bringing this to our attention. I have located your order and sent an email just requesting some images of the bouquet, so we can look into this for you. Warm regards, Ellie

Posted 1 year ago

“The largest bouquet I could order, arrived tiny and the extra money paid for the vase.... no vase was delivered. The sentiment was ruined.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear about your disappointment with the size of the bouquet and the missing vase. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. I have reached out to you via email to look into this further and resolve the issue. Best wishes, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,237 reviews