Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,778 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If I could give zero stars I would we ordered 2 large Christmas bouquets to be sent out to our grandparents in their care homes. They were dispatched on Friday to be delivered Saturday. One bouquet was delivered at 1.30 today (Monday) the other bouquet still hasn’t been delivered. The customer service was appalling. Please see photos of what we were supposed to get and what we got. Avoid like the plague!”

Helpful Report

Posted 1 year ago

Hello Alissa, Thank you for your feedback. I’m genuinely sorry to hear about the issues you experienced with your order, particularly with the delays in delivery and the customer service you received. We understand how crucial it is for gifts to arrive on time, especially during the holiday season, and we truly regret that we let you down. Your comments regarding the service and product received will be addressed with our team as we strive for improvement. Best wishes, Rosie

Posted 1 year ago

“So disappointed! Arrived on time but the bunch of flowers contained 3 flowers! The rest was greenery and sparse at that. I live overseas and wanted to treat my sister for Christmas with some lovely Christmassy flowers but this is not what she got. I wish I’d read the reviews beforehand- do not waste your money!”

Helpful Report

Posted 1 year ago

Hello Sam, Thank you for sharing your feedback with us. I'm really sorry to hear that the flowers you ordered didn't meet your expectations. We understand how disappointing it can be when a special gift doesn't deliver the joy you intended, especially during the festive season. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Christmas flowers received today were of very poor quality, roses were not fresh. The whole bouquet looks wilted. Very disappointed! Not one of your best Prestige flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. I’m really sorry to hear that the Christmas flowers did not meet your expectations and that the quality was disappointing. We strive to provide fresh and beautiful arrangements, especially during the festive season, so it’s disheartening to learn we missed the mark this time. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Prestige Flowers took my money but did not deliver my flowers and sent me bot emails saying my order has been flagged as fraud because my bank card was foreign - I live in Australia. Any correspondence with them is answered by a bot and resolves nothing. The phone is continually engaged. It is impossible to deal with them. My parents have no flowers. I am $137 the poorer. Do not use this company.”

Helpful Report

Posted 1 year ago

Hello Catherine, Thank you for bringing this to our attention, and I’m sincerely sorry to hear about the issues you’ve encountered with your order. It’s very disappointing to know that your experience with our service has been so frustrating, especially when you were looking to make a special gesture for your parents. I understand how important timely delivery is and how distressing it can be when things don't go as planned. Your feedback regarding our communication and customer service is crucial, and we take it to heart as we strive to improve our processes. I can see that a refund was issued on this order. Best wishes, Katie

Posted 1 year ago

“Totally disappointed with this order - not only were they delivered on the wrong day they were damaged and drooping and desperately in need of water. Would not recommend!!!!!!!”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your feedback. I’m truly sorry to hear about your experience with your recent order and that it did not arrive as expected. We understand how disappointing it can be when gifts do not meet your hopes, especially regarding their condition upon arrival. Your comments are important to us, and I will be sure to pass this information along to our team to help improve our quality and service. I have located your order and can see that our customer support team are awaiting your reply. Best wishes, Katie

Posted 1 year ago

“Oh dear, schoolboy error not reading the reviews before ordering from this horror show of a company! Ordered a large blitzen bouquet, that was pictured as containing 14 flowers, turned up with only 9! They failed to include the pink lilys as you can see from the photos of what I got vs what they advertise. I even contacted them before leaving a review and their response was that they thought leaving over a third of the flowers out was acceptable! Dreadful bouquet, customer service, unbelievably, even worse!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your bouquet fell short of your expectations and did not reflect what was advertised. We understand the disappointment this can cause, especially when sending flowers is meant to bring joy. I appreciate you reaching out to us prior to leaving a review, and I assure you that your feedback will be shared with our team to help us improve our service. We’re committed to providing our customers with the best quality, and it’s clear we missed the mark in this instance. Best wishes, Katie

Posted 1 year ago

“Shocking lack of stems. Nothing like on their website i want my money back It’s outrageous im so angry these were a gift for my neighbour what must they think of me. Supermarkets have better bouquets!!!!!!”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your feedback. I'm truly sorry to hear that the stems you received did not meet your expectations and that you felt let down by your purchase. We understand how important it is for our arrangements to reflect the quality and beauty displayed on our website. Your comments are valuable to us, and I will ensure they are passed on to our team as we continue to enhance our offerings. I can see that our customer service team is look into this for you. Best wishes, Katie

Posted 1 year ago

“Ignore negative comments Lovely bouquet dispatched Sunday 22nd December from Halifax to Liverpool Arrived within 24 hours by Royal Mail No issues with the quality received. See photo on this review”

Helpful Report

Posted 1 year ago

Hello Anthony, Thank you for your fantastic 5-star review! We're thrilled to hear that your bouquet arrived on time and met your expectations in quality. It's always great to know our efforts are appreciated. If you need us again in the future, we're just a message away! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Ordered a Christmas arrangement for my friend who was quite underwhelmed when she got them. I emailed Prestige Flowers with the pictures below (what she got vs what they showed on their website would be delivered). Their response was that they couldn't see any differences lol. Where to even begin? I will let you decide based on the pictures here.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. I genuinely apologise that your friend's Christmas arrangement did not live up to your expectations. We aim to deliver quality experiences, so it’s disappointing to hear that we fell short. I understand how important it is for gifts to convey the right sentiment, especially during the holidays. Your feedback about the discrepancies between what was expected and what was received is invaluable, and I will ensure it reaches our team for further review. Best wishes, Rosie

Posted 1 year ago

“ORDERED ONLINE AND WHEN I RECEIVED MY CONFIRMATION EMAIL, DISCOVERED THEY WERE BEING SENT TO MYSELF DESPITE ENTERING DELIVERY ADDRESS. PHONED WITHIN 5 MINUTES OF ORDERING TO CHANGE DELIVERY ADDRESS ONLY TO FIND "THERE'S NOTHING I CAN DO" TROED TO CANCEL ORIGINAL ORDER ONLY TO FIND "I CAN'T DO THAT FROM HERE" HAD TO RE-ORDER WHILE ON PHONE AND JUST WAVE GOODBYE TO £54! MERRY XMAS”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you for your review. We’re sorry to hear about the issues you experienced with your order. We understand how frustrating this must have been, especially during the holiday season. We appreciate your feedback and will take it into account as we work to improve our customer service in the future. Warm regards, Tom

Posted 1 year ago

“After submitting the order with the wrong delivery date in error which was totally my mistake, i emailed immediately to update the delivery date. A few mins later I received an error simply pointing me to the terms and conditions stating that the order had been dispatched so nothing could be done. Absolute lack of interest from customer service, i wish i'd read the other poor reviews before making the mistake of trusting this company for first and last time.”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for your feedback, and I’m truly sorry for the experience you had. I completely understand how frustrating it must have been to make an error with the date and not receive the assistance you were hoping for, especially when you reached out promptly. During our peak period, orders are prepared as quickly as possible to ensure they are dispatched and delivered on schedule. We understand how frustrating this situation can be. We sincerely apologise once again for any disappointment caused and regret that we were unable to fulfil your request on this occasion. Warm regards, Katie

Posted 1 year ago

“Hidden charges all over the place . Do not like the website design as it's got so many extra options to confuse things. For example it said to get medium flowers, +£5 and large+£10 but since those both appear as optional extras it appears as though the only choice when buying it to click on one price and automatically have to choose to pay the extra fiver for medium as it is unclear as to what size we were originally meant to be getting at the promised price. Just the standard feeling of another company taking anyone for what they can get.”

Helpful Report

Posted 1 year ago

Hello Miriam, Thank you for taking the time to share your feedback. I’m really sorry to hear that the pricing structure and website design caused confusion during your experience. I completely understand how frustrating it can be to encounter hidden charges and unclear options when placing an order. Your concerns about the website and pricing have been noted, and I assure you that we will work on improving the clarity of our offerings to make it easier for customers like you. We truly appreciate your insights, as they help us provide a better service going forward. Warm regards, Rosie

Posted 1 year ago

“Absolutely terrible site, paid £10 extra to upgrade to a 'large' bouquet and what turned up could hardly be described as small let alone large. For £37 its a disgrace what i got was £10 worth from local supermarket. What arrives looks nothing like the picture on their website and when I sent pictures to customer service I just got email back saying 'nope that's what you get' Buyers beware stick to local florist at least you then get what you pay for.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating it must have been to pay extra for a large bouquet and feel that it didn’t match the description or the photo on our website. I also apologise for the disappointing response you received from customer service. This is not the level of care we aim to provide, and your concerns should have been addressed more thoughtfully. We value your feedback and take it seriously. Warm regards, Katie

Posted 1 year ago

“Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.”

Helpful Report

Posted 1 year ago

Hello Felicity, Thank you for your feedback, and I’m very sorry to hear about your disappointment. I completely understand your frustration, especially as the bouquet was intended as a gift for your mother, and it didn’t meet the expectations set by the photos. We will feed this back to the appropriate teams. Warm regards, Katie

Posted 1 year ago

“Excellent website”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your wonderful 5-star review! We’re delighted to know that you found our website excellent. Your positive feedback truly motivates us to keep enhancing our services. If you have any suggestions or need assistance, feel free to reach out. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Delivery time is not guaranteed the customer service has just told me about the flowers due to be sent “yesterday”. I wouldn’t recommend this company as it is not reliable. I am not happy with my purchase at all and will not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m very sorry to hear about your experience. I understand how frustrating it must be for the flowers to arrive late, especially when delivery was expected on a specific date. While our standard delivery does not include a guaranteed time. I apologise if this was not communicated effectively, and for the disappointment this has caused. Your concerns have been noted, and I will ensure they are shared with the team to prevent similar issues in the future. I’m very sorry that we’ve let you down on this occasion. Warm regards, Tom

Posted 1 year ago

“Beautiful flowers. Easy website. Efficient accurate delivery times. Have used consistently over many years for UK family & friends from abroad. Thankyou!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you've consistently enjoyed our flowers and found our website easy to use. Your continued support over the years means everything to us, and we’re glad we can help bridge the distance for you and your loved ones in the UK. If there's anything more we can do for you, just let us know! Warm regards, The Prestige Flowers Team

Posted 1 year ago

“Absolutely disgraceful customer service disgusting not bothered didn’t want to no…shame on you when your policy is if flowers are dated you get a refund..you don’t deserve the business”

Helpful Report

Posted 1 year ago

Hello, I’m genuinely sorry to read about your experience with our service. It's disheartening to learn that you felt neglected and that our policies did not provide the resolution you expected. Your concern regarding customer service is taken very seriously, and I understand the disappointment when things don’t go as planned. I can see that our team sent an email requesting some images of the bouquet and they are awaiting your reply. Warm regards, Katie

Posted 1 year ago

“I ordered a beautiful bouquet to wish a friend a speedy recovery from a breast cancer operation. The bouquet arrived 2 days late and the blooms were in a shabby condition. I have been in communication with Prestige but they don’t see anything wrong with the flowers in the photo I sent them! I am disgusted with their customer care, because they clearly don’t care. I will never use them again and will advise all my family and friends never to use them either if this is how they ‘deal’ with complaints”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience, especially since the flowers were meant to send a thoughtful message to a friend recovering from surgery. This is certainly not the service we strive to provide, and I completely understand your frustration. I apologise for the delay in delivery and the poor condition of the blooms. We take your feedback seriously, and I’m deeply sorry that our response didn’t meet your expectations. Your concerns about customer care are noted, and we will work to improve this aspect of our service. Warm regards, Katie

Posted 1 year ago

“I made 4 orders for Christmas deliveries. 2 of them made it. One was rerouted by royal mail and arrived 4 days late. The other was a total disaster resulting in my sister not receiving her Christmas gift despite ordering on 8 December for a 19 December delivery. The order has still not been delivered. The live chat was useless as it never connected me to anyone, I always got a message saying their agents were unavailable. Will not be using them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear about the issues you faced with your Christmas orders. It's completely understandable to feel frustrated when gifts don't arrive as expected, especially during such a special time. I apologise for the trouble caused by the delayed delivery and the lack of support through our live chat. Our live chat is closed today but we are available on emails and phones. Your feedback is invaluable, and I will ensure it is addressed as we strive to improve our service. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,778 reviews