Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,110 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers were delivered to the wrong address, Broom instead of Southall (Royal Mails fault). Extremely disappointed with the flowers, nothing like the ones advertised. Would certainly not order again from Prestige. Flowers were not worth the price paid. A very disappointed birthday present.”

Helpful Report

Posted 1 year ago

Hello Jacqueline, Thank you for your feedback, I’m truly sorry to hear about the delivery issue and that the flowers did not match your expectations. It's disheartening to know that this experience was not reflective of our usual standards, especially for such an important occasion. I have reached our via email to look into this and hopefully come to a resolution. Warm regards, Ellie

Posted 1 year ago

“Do not buy these. Roses died immediately. I am so annoyed. Could have got better value at Tesco . Would never recommend”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm very sorry to hear that the roses didn't last as you expected. I understand how disappointing it can be when flowers don’t meet the quality you were looking for. We strive to provide the best value and freshness to our customers and it sounds like we missed the mark with your order. Your comments are important to us, and we will use this information to help improve our service. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 year ago

“Fabulous Service , flowers were beautiful and great value . I will certainly be purchasing from “ Prestige flowers” in the future Thankyou BJ DUNNE”

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Posted 1 year ago

Hello Bridget, Thank you so much for your fabulous 5-star review! We’re thrilled to hear that you enjoyed our service and found our flowers beautiful and great value. Your support means the world to us and motivates our team to keep doing what we love! We can’t wait to assist you again with your floral needs in the future! Best wishes, Tom

Posted 1 year ago

“Ordered the medium recieved the standard. Hardly any foliage. Bad customer service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your concerns to our attention. I'm genuinely sorry to hear that the size and greenery of your arrangement did not meet your expectations. Customer satisfaction is important to us, and I regret that we fell short in this instance. We aim to provide quality service, and I will ensure your feedback is shared with the relevant teams for further review. Kind regards, Rosie

Posted 1 year ago

“Definitely not worth the money £36 for these , hardly any flowers there”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the flowers did not meet your expectations. It’s disappointing to invest in an arrangement and feel let down by the quantity and quality. Upon reviewing the image, we can see that you have received the correct size. Once again, we are very sorry for any disappointment caused and I will share your feedback to the appropriate departments. Best wishes, Rosie

Posted 1 year ago

“Very reliable florists, not my first time using you guys, definitely recommend you to people!!”

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Posted 1 year ago

Hello Jack, Thank you for your fantastic 5-star review! We’re so glad to hear that you find us reliable and that you keep coming back. Your recommendation means a lot to us and motivates our team to continue providing the best service possible! We look forward to serving you again in the future! Best wishes, Tom

Posted 1 year ago

“Absolutely appalled! Purchased the Freesia Fields bouquet for my daughter and opted for the 'large' size paying an extra £10 to have the larger sized floral arrangement. To my horror they look even less in the vase than the standard size picture you see on the screen. NEVER again, I shudder at the thought of what I have sent to friends in the past. The size of this bouquet is smaller than a standard £12 one at my local supermarket, and with its delivery it has cost me over £40, I feel totally conned and must look like a miser having given what looks like a paultry arrangement on my daughter's engagement!!”

Helpful Report

Posted 1 year ago

Hello Nia, Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment with the Freesia Fields bouquet. I understand how important it is to make special occasions memorable, and I sincerely apologise that we did not meet your expectations. Could you kindly reach out to us at enquiries@prestigeflowers.co.uk with your order number and any additional details? We would be happy to look into this further and find a suitable resolution. Best wishes, Katie

Posted 1 year ago

“What a con!! I paid extra for the flowers to arrive today before 1pm. Nothing has arrived - not the flowers nor the r other items included. No customer service on a Saturday. What a joke. And how disappointing for the recipient. The gift becomes meaningless after today. Wish I had read the reviews before too. Would give no stars.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your flowers didn’t arrive as expected and that there was no customer service available on Saturday. Please know that we do have a team available over the weekend via email. We always aim to provide the best service possible, and I sincerely apologise for the inconvenience you’ve experienced. According to the tracking, I can confirm that the flowers were delivered on the 18th before 1 pm as requested. Warm regards, Ellie

Posted 1 year ago

“The simple fact that you use Royal Mail makes the whole experience suck Delivery is not even done, even if at home. All other services I've used use different delivery and i know why now.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that your experience with Royal Mail has been disappointing. We understand that timely and reliable delivery is crucial, and we apologise for any frustration this has caused. We continuously review our delivery options to provide the best service possible and appreciate your insight. I can see that this was delivered the following day. Warm regards, Rosie

Posted 1 year ago

“Pitiful flowers, both in quality and quantity (first two photos) in comparison to website photo. I appreciate there is always a degree of variation with seasonal availability but this is ridiculous, and also embarrassing from the sender’s point of view when seeing a “special occasion” marked by delivery of this.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm genuinely sorry to hear that the flowers you received did not meet your expectations in both quality and quantity. I understand how important it is for a special occasion to be marked with something truly lovely, and I apologise for falling short this time. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Ellie

Posted 1 year ago

“Flowers didn’t even open up and died within 3 days have emailed to try and sort something out had no response. Won’t be using again 💩”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I'm truly sorry to hear that the flowers you received did not open and that they wilted so quickly. That is certainly not the experience we aim to provide for our customers. I apologise for the lack of communication regarding your email. We appreciate your feedback and are committed to resolving this. I have contacted you via email. Warm regards, Ellie

Posted 1 year ago

“The website is great as it's easy to understand”

Helpful Report

Posted 1 year ago

Hello there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website easy to understand. We strive to make the experience as smooth and enjoyable as possible, and your feedback truly validates our efforts! We can’t wait to assist you with your floral needs again soon! Best wishes, Tom

Posted 1 year ago

“VERY DISAPPOINTED!! The flowers delivered to my 91 year old friend were dying and in poor condition- unlike the picture that I ordered from. Not the uplifting gift that I hoped she would receive. Will never use this company again - it’s a rip off ! Looking at other reviews now I see that I’m not alone and nothing changes- just words!”

Helpful Report

Posted 1 year ago

Hello Lyn, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers you ordered did not meet your expectations, especially when sending a gift to your friend. It’s disheartening to hear that what arrived was not the uplifting surprise you intended. We aim to provide the highest quality and I apologise that we fell short in this instance. Your comments are valued and will be taken seriously as we work to improve our service. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

“delivered promplty, seem fresh, but clearly much more basic version of what was on the photo online - I feel I payed 2.5 times flower shop price + delivery cost. Normally would give 2 star, but for the nice card included - giving 3 stars. Unlikely to use again.”

Helpful Report

Posted 1 year ago

Hello Artem, Thank you for taking the time to share your thoughts with us. I’m glad to hear that your order was delivered promptly and that the flowers seemed fresh. However, I’m truly sorry to learn that the arrangement fell short of your expectations compared to what you saw online. We always aim to provide beautiful and impressive arrangements, and it’s disappointing to know we didn’t achieve that for you. Your feedback regarding pricing and expectations is important, and we will definitely take it into consideration as we work to enhance our product offerings. I appreciate your understanding about the card, and I hope it added a personal touch to your delivery. Warm regards, Ellie

Posted 1 year ago

“The Prestige Flowers website is easy to navigate, has clear pictures and descriptions. It’s ideal ti have next day delivery. There are many choices of ad-ons too. The only surprising thing about the sure was to add a coupon code after submitting payment rather than before.”

Helpful Report

Posted 1 year ago

Hello Madeleine, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciate our next-day delivery service. Your feedback is invaluable to us, and we’re always looking for ways to enhance the shopping experience. We hope to have the pleasure of serving you again in the future! Best wishes, Tom

Posted 1 year ago

“The beautiful looking bouquet I ordered was far from what my mum received for her birthday. I’ve bought better from a service station. Very disappointed!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet your mum received did not match your expectations. I understand how disappointing it can be when an order doesn't meet the quality we strive for at Prestige Flowers. We take your comments seriously and will use them to improve our service. Warm regards, Katie

Posted 1 year ago

“Take a look at the photos, it says it all. I am totally disgusted with the way Prestige has handled this situation. I ordered flowers for my mum to be delivered Dec 23rd. I also ordered a balloon saying Merry Christmas. My mum didnt receive anything. We checked the other properties surrounding my mother asking if anyone received them by mistake or saw them but that came up with nothing. Prestige has said they were delivered and the photo is showing this. As you can see you cannot make out who they were sent too nor the address they were sent to and I was never informed the flowers would be delivered in a dam box, and oh where’s the balloon. I have communicated with Prestige who have made every excuse under the sun to not give me my money back (did offer 10% off next order which there will not be) I am so disgusted with the handling of this situation and lack of responsibility Prestige has taken in this situation. Will never use them again and would not recommend them either.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m deeply sorry to hear about your experience and the disappointment it has caused, especially during such a meaningful time of year. It’s clear that we fell short of your expectations, and I sincerely apologise for the issues with your order and the way your concerns were handled. I can confirm that the balloon will have been in the box with the flowers. We send our orders in a box as we use Royal Mail for our deliveries, as advised on the website. This is to prevent any damage during transit. Warm regards, Katie

Posted 1 year ago

“I ordered flowers on line from Songapore to be delivered Thursday. I heard nothing from the recipient Thursday.. I chased this company Friday. They responded, asking for an address to deliver the rotting flowers. I provided that. Radio silence for most of today when I chased again , only to be sent a link to the royal mail with the ref number of my delivery. On putting this in, the royal mail said they tried (nobody there apparently even though there was / is), the auto message went on to say they would try again tomorrow. So the rotten flowers will sit in the van all weekend and what’s left of them get delivered on Monday ??? I don’t know, awaiting Jess’s response.”

Helpful Report

Posted 1 year ago

Hello Charlie, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the disappointment it has caused. Sending flowers from abroad is a meaningful gesture, and I regret that we did not meet your expectations on this occasion. I apologise that our customer service team was unable to provide further assistance. I can see that the delivery is scheduled for today. However, if there are any issues with the flowers upon arrival, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, ensuring you include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Excellent service Good price and useful having the whole year delivery”

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Posted 1 year ago

Hello Rachel, Thank you so much for your wonderful 5-star review! We're delighted to know that you had an excellent experience with our service and that our pricing and year-round delivery option were beneficial for you. Your feedback truly encourages us to keep delivering the best! We can’t wait to assist you with more floral needs in the future! Best wishes, Tom.

Posted 1 year ago

“I have been using Prestige Flowers for years now! They offer great products at great prices and their next day delivery service is fantastic! They are the only online florist I’d ever use”

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Posted 1 year ago

Hello Stephen, Thank you so much for your incredible 5-star review! We’re delighted to hear that you’ve been a loyal customer for years and that our products and next-day delivery service have consistently met your expectations. Your trust in us as your go-to online florist truly means a lot! We can’t wait to help you make more beautiful memories with our flowers in the future! Best wishes, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,110 reviews