Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,108 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered A January Bouquet for a friend. Paid extra £5 for medium Bouquet. What was sent was the standard Bouquet. Disappointed I have to say.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received did not meet your expectations, especially after paying for a medium size. We understand how disappointing this can be, as we strive to provide our customers with the best possible experience. Please reach out to us directly so we can assist you further and address your concerns. Best wishes, Ellie

Posted 1 year ago

“I came across Prestige Flowers on Clearpay when I was browsing, at the time my sister had just had a baby so I purchasd her Roses ans a card and was absolutely blown away by how perfect the flowers were. There wasnt a branch out of place. Ive ordered flowers from other compaines and NEVER have i had such elegant and beautiful flowers like this. I have just ordered Ocean Lillys for my mum whos partner has just passed away, and I can honestly day I know they will arrive in prestine condition, the Roses as you can see from my pictire arr stunning there isnf a bad leaf or a curled rose. Well done 👏🏼 Prestige Flowers. If I am to win my winnings will be towards flowers from you for special occasions, we have a big family so theres always a birthday in every month. Thank you for brightening my sisters week with her flowers and I know my mum will absolutely love the ocean lillys I have purchasd her. Ive already recommended you to a few people, I am just stunned at her perfect they arrive. Also well done to thr drivers for not just throwing them on doorstep (like previous companies) keep up the amazing work you do. Just to add I have never been a flower person, I have never been bought flowers but hope when I do get some they are from your website. Your flowers are stunning!”

Helpful Report

Posted 1 year ago

Hello Kayley, Thank you so much for your incredible 5-star review! We're absolutely thrilled to hear how much you loved the roses and that they made your sister's week brighter. Your kind words about the quality of our flowers mean the world to us, and we pride ourselves on delivering elegance to every occasion. We're also glad to know you’ve chosen Ocean Lilies for your mum during this difficult time; we’ll ensure they arrive in pristine condition as well. Thank you for recommending us to others—your support truly helps us grow! We can't wait to help you celebrate all those special family occasions with beautiful flowers in the future. Warm regards, Katie

Posted 1 year ago

“Very disappointing. I payed £36.48 for a so called Rose & Lily Medium bouquet. Absolutely outrageous amount of money for 6 roses and 2 Lily stems. I honestly feel I should have at least a partial refund ..nothing like the picture!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. We're genuinely sorry to hear that the bouquet did not match your expectations and left you feeling disappointed. This is definitely not the experience we strive for, and we appreciate your insight. From what you have described and the image provided, we can see that the correct size has been received. We take all feedback very seriously and will use your feedback to evaluate our offerings further. Best wishes, Rosie

Posted 1 year ago

“I use Prestige Flowers often. I find the Web site very easy to use, there is a large selection of bouquets to choose from and they are very reasonable priced.”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you find our website easy to navigate and enjoy our wide selection of bouquets at reasonable prices. Your support truly means a lot to us! We look forward to helping you create more beautiful moments with our flowers. Best wishes, Katie

Posted 1 year ago

“I ordered flowers that arrived as not advertised tried to ask for a solution. But told they are fine when they are not.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. We are very sorry to hear that you felt the flowers you received did not resemble the image shown online. As stated in the description of the Rose and Lily bouquet, lilies may arrive in bud form to ensure extra freshness and longer-lasting blooms. Based on the image provided, we can confirm that the correct size bouquet was delivered. Once again, we apologise for any disappointment caused on this occasion, and we will use your feedback to help improve our service moving forward. Warm regards, Tom

Posted 1 year ago

“The website was excellent and if the flowers are as good as they look on the website that will be amazing”

Helpful Report

Posted 1 year ago

Hello Terasa, Thank you so much for your fantastic 5-star review! We're delighted to hear you found our website excellent, and we truly appreciate your excitement about the flowers. We take great pride in ensuring that what you see online is just as beautiful when it arrives at your door. Thanks for choosing Prestige Flowers! Best wishes, Katie

Posted 1 year ago

“Living in rural France and needing to send flowers to friends and family in England was difficult - but now I know I can trust the quality and delivery time of Waitrose florist services to do this . Thank you , Ann Stephens”

Helpful Report

Posted 1 year ago

Hello Ann, Thank you for your wonderful 5-star review! We're delighted to hear that you can now easily send flowers to your loved ones in England from rural France. It's fantastic to know that you trust our quality and delivery services. We truly appreciate your support! Warm regards, Katie

Posted 1 year ago

“Trying to show you how awful.your product is absolute rubbish.it is impossible.to send a picture”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your feedback. We sincerely regret to hear that you were dissatisfied with your recent experience, and it is concerning to learn that our product did not meet your expectations. We also apologise for any disappointment caused by the outcome when reaching out to our customer service team. Based on the image provided to our team, we can confirm that the correct size was delivered, and the flowers were still in bud, as outlined on our website. Best wishes, Rosie

Posted 1 year ago

“Absolutely disgraceful! I would have got a better bouquet in a petrol garage over priced awful!!! The flowers are brown the heads have fell off, the gals advertised photo is nothing to what I got ordered for a birthday that only happens ONE day a year didn’t come even though I paid the over priced charges for NEXT day delivery! The card was ripped to pieces and didn’t even have the message in the “birthday card” that wasn’t a card was a ripped up soaking wet piece of paper and one cardboard print out, the candle snapped in half! The cake rock solid and not even the size of my palm! I am absolutely disgusted bought for a 30th birthday for a woman who just had a baby and two operations! I expect a full refund and anyone wanting to order from here AVOID AVOID AVOID and how convenient you can’t post any of the horrifying photos”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I apologise for the disappointment caused by your recent order. It’s unacceptable that the flowers arrived in such poor condition and that the other items were damaged or not as described. We appreciate your feedback, as it helps us understand where we must improve. I’m unable to locate an order using the details provided in your review. Could you please contact us at enquiries@prestigeflowers.co.uk, including your order number and "REVIEW" in the subject line? Best wishes, Rosie

Posted 1 year ago

“Wish I had read reviews before purchase. Extremely poor quality flowers which did not resemble pictures on website and were dying less than 24 hours after receiving. Quick response to complaints but just giving advice on caring for flowers. Absolutely appalling. Do not use.”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your review. We are deeply sorry to hear that the flowers did not meet your expectations and that the bouquet wilted shortly after delivery. This is disappointing feedback, and we sincerely apologise for any upset this may have caused. Additionally, I apologise for any frustration you experienced while trying to contact our customer service team. I can see that credit has been applied to your account. Best wishes, Rosie

Posted 1 year ago

“Requested next day delivery for a birthday , all seemed to be going to plan ,courier notified me expected times of delivery on the date requested. No flowers arrived until 11.00 the next morning by which time recipient had left for an overnight trip . By the time she gets back Sunday evening flowers will have been in packaging for three days . Not good enough especially as you promote yourselves as guaranteed next day delivery No photo as flowers were left in a wheelie bin in Cornwall and I am in West Sussex.”

Helpful Report

Posted 1 year ago

Hello Pat, Thank you for taking the time to leave a review. We sincerely apologise that your order was not delivered as requested, despite the confirmation email indicating delivery on the chosen date. We regret any inconvenience caused by the delay and that your recipient was not at the address at the time of delivery. If there are any issues with the flowers once your recipient receives the bouquet, kindly send us some images of the bouquet to enquiries@prestigeflowers.co.uk. Please include your order number and 'REVIEW' in the subject line. We will be happy to investigate this further for you. Best wishes, Rosie

Posted 1 year ago

“Avoid at all costs!! Ordered and paid for what I thought would be a beautiful bouquet of flowers. Sadly nowhere near for the money. I have previously submitted a review, and sent an email, gone through the ‘customer service’ process, and followed up on advice given re care of flowers, and providing further photographs. Disappointed that I feel compelled to submit another review as I basically feel fobbed off with all the fairly standard responses. There is no way the marketing on this website represents anywhere near the quality or quantity delivered. Looking at so many other negative reviews (which I wish I had looked at further initially) there seems to be one or more issues that the company should be reviewing and taking action on. I would not recommend this company to anyone.”

Helpful Report

Posted 1 year ago

Hello Lynn, Thank you for your feedback, and I’m truly sorry to hear about your experience with us. It’s disheartening to know that we have not met your expectations, and I completely understand your frustration after reaching out multiple times without a satisfactory resolution. Your comments regarding the quality of the flowers and our customer service approach are invaluable. We are actively working to address the issues raised by customers to enhance our offerings and communication. Best wishes, Katie

Posted 1 year ago

“Disgraceful service and will never order from this company again. The order from start to finish was a mess, with the order being wrongly addressed and not delivered to my cousin. I wish I had read all the bad reviews before I ordered as it would have saved me grief! I can't believe that all the bad reviews listed have not prompted change in practice rather than trite comments back!”

Helpful Report

Posted 1 year ago

Hello Annette, Thank you for sharing your experience, although I’m truly sorry to hear that you faced such significant issues with your order. It’s clear that we have let you down, and I completely understand your frustration. Your feedback regarding our service is invaluable, and we take your comments seriously. We are actively working to improve our practices to ensure a better experience for our customers in the future. I can see that our customer service team did resend the order to the correct address. Best wishes, Katie

Posted 1 year ago

“I would never, ever buy from this Company PRESTIGE or refer anyone I knew. The picture they advertise on their website does not truly reflect the ones you receive. I paid for the Celebration Delight, upgraded for another ten pounds, what was received could have been bought from Tesco's for half the price. I emailed PRESTIGE pointing out the differences in quantity but was dismissed. They didn't even count the flowers I received against what was advertised, they based it upon size which again didn't match. The responses were bog standard and are probably sent to anyone that complains. They didn't even refer to the bouquet ordered by name, it was a cut and paste email response, not referring to any exact details I had given in my complaint. Customer service - none. The only thing good was the Royal Mail delivery.”

Helpful Report

Posted 1 year ago

Hello Jennifer, Thank you for taking the time to share your experience, although I'm truly sorry to hear that it hasn't been a positive one. We aim to provide every customer with a product that meets their expectations, and I understand how disappointing it can be when what you receive does not reflect what you thought you were ordering. I appreciate your feedback regarding our customer service response; it’s important for us to take such insights on board. We are continuously working to improve our communication and ensure that each inquiry is addressed with the care it deserves. Best wishes, Katie

Posted 1 year ago

“I tried to order. No confirmation. I assume the order did not go through! Not a very good first impression!”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out and sharing your experience. I’m sorry to hear that you didn’t receive a confirmation after trying to place your order. I completely understand how frustrating that can be, especially for a first impression. We value your feedback and are here to help. If you're still interested, please feel free to reach out to our customer service team directly for assistance with your order. Best wishes, Rosie

Posted 1 year ago

“Lovely looking bouquets which I hope live up to expectation! I found it difficult to order and the site confusing - too many options, add ons etc and while putting in the address of the recipient it kept clicking out so hope it will arrive at the right place on the correct date! Maybe would be easier not doing it on a phone….”

Helpful Report

Posted 1 year ago

Hello Marion, Thank you for your review. I’m glad to hear you found our bouquets lovely! I apologise for any difficulties you experienced while navigating our site – we understand how frustrating that can be. We appreciate your feedback about the ordering process and will certainly look into simplifying it for a smoother experience. If you have any concerns about your order's delivery, please don’t hesitate to contact us directly. Best wishes, Ellie

Posted 1 year ago

“This is the third time I have ordered a large bouquet of flowers and not only do they not turn out like the picture, they are so small, messy and disappointing. I have complained and all I get back in response is an automated email saying they believe my flowers are substantially delivered. The automated email must be because they receive so many complains.embarrassing to gift these to family! I would not recommend..”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that your recent orders have not met your expectations. We aim for every bouquet to reflect the beauty of the images we showcase, and I understand how disheartening it is when they fall short. I appreciate your feedback regarding our customer service. Your concerns are important, and I assure you that we will use your insights to improve our processes. Best wishes, Katie

Posted 1 year ago

“A bad experience. There isn’t a 0 rating. Bought a small flower arrangement which looked lovely, instead my daughter received a say, bunch of flowers which could have well been picked by a 4 year old.”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for your feedback. I'm truly sorry to hear about your experience with your flower arrangement. We strive to provide our customers with beautiful products, and I understand how disappointing it can be when expectations aren’t met. Your comments are important to us, and I assure you that we will review this further. We aim to improve our service and appreciate any insights you can share. Best wishes, Rosie

Posted 1 year ago

“I ordered a bouquet for my sisters birthday and i was very disapointed with the arrangement I followed up with a complaint with a photo of the flowers that were delivered and also what they were supposed to look like and I was told they were satisfied the flowers were of good quality and good size so complaining was a waste of time Will not use again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. We sincerely apologise that the bouquet you received did not meet your expectations for your sister's birthday. It's disappointing to know that our arrangement fell short of what you anticipated. We take pride in the quality of our flowers and understand how important it is for them to look beautiful on such special occasions. Your feedback is crucial, and we will ensure it is addressed as we strive to improve. Best regards, Rosie

Posted 1 year ago

“Scammers. They state a delivery date for a 65th birthday and then claim they can have a 3 day window to deliver. It’s disgusting and clearly not a reputable company. Avoid and spread the word. Despicable”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience with our service on this occasion. After reviewing the tracking for your order, I can confirm that it was delivered as requested on the correct date. Please note that, as you select our standard delivery option, we are unable to guarantee a specific delivery time, as stated on our website. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,108 reviews