Name: Prestige Flowers
Rating: 4.42

“Ordered flowers for my mother as a get well present, we ordered the largest bouquet which was just under £40 and I was disgusted with the size bouquet that turned up, I got in contact with customer services believing they had sent a small bouquet I sent photos only to be told it’s the correct size! Disappointed and absolutely disgusted, don’t bother ordering from them they are a total rip off. Picture of what I thought would be delivered and what was actually delivered and they say it’s the same and right amount.”

Helpful Report

Posted 1 year ago

Hello Kelly, Thank you for reaching out and sharing your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations, especially for such an important occasion like sending your mother a get well present. We aim to provide arrangements that delight our customers, and I regret that we fell short in this instance. Best regards, Katie

Posted 1 year ago

“I have been using Prestige Flowers for years, I have ordered expensive flowers & the cheaper ones, In ALL of my orders they have been beutiful boquets, vibrant, and have lasted, ALL of my orders HAVE been on TIME!!.. THANKYOU for putting smiles on my friends faces, Your company have gone ABOVE & BEYOND. Customer Service have always responded to any enquiries i have done. I will always continue to use you .THANKYOU ♡”

Helpful Report

Posted 1 year ago

Hello Shirley, Thank you for your wonderful 5-star review! We are absolutely delighted to hear that you've had such a positive experience with us over the years. It's fantastic to know that our bouquets have consistently brought smiles to your friends' faces, and that our customer service team has been there to assist you whenever needed. Your support means the world to us, and we are committed to continuing to deliver beautiful flowers on time for all your special occasions! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“expensive.”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for taking the time to share your thoughts with us. We understand that pricing can be a significant factor when choosing a floral delivery service. Our aim is to provide high-quality products and exceptional service, and we continually review our pricing structure to ensure we offer value to our customers. Your feedback is important to us, and we appreciate your input as it helps us improve. Best regards, Katie

Posted 1 year ago

“Very disappointed with this company. I ordered from overseas for Christmas gift. Flowers arrived late and looking way past it. My in laws showed me via FaceTime and were comparing them to a very beautiful bunch of flowers someone has bought them from the supermarket. The supermarket market bunch put my expensive Prestige flowers to shame. I won’t be using this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear about your disappointment with the flower delivery. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know that we fell short in this case. We value your comments, and they help us understand where we can improve. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“Poor quality of flowers, I order these flowers for my mother's birthday. Unfortunately she rang me to say the flowers are old and looked dead. The flowers were half the size of what was pictures and was not arranged well. Do not use this company. Complete waste of money”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry that the flowers didn’t live up to your expectations for such a special occasion. We understand how disappointing it is when something doesn’t arrive as anticipated, and we aim to provide fresh and beautifully arranged flowers. Your experience is important to us, and we take your comments seriously as we strive to continually improve our quality. If you would like to discuss this further, please don’t hesitate to reach out to us directly at enquiries@prestigeflowers.co.uk with some images of the bouquet. Best regards, Katie

Posted 1 year ago

“Ordered lots from this company absolutely gorgeous never had any complaints would definitely recommend”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your fantastic 5-star review! We're so glad to hear that you've enjoyed everything you’ve ordered from us. Knowing that we've met your expectations brings us great joy and motivation to keep delivering beautiful arrangements. Your recommendation means the world to us! We can’t wait to assist you with more stunning flowers in the future. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“If you’re considering using this company - personally I wouldn’t bother! It took 6 days for the bouquet to arrive from ordering. The roses look half dead! Customer services are useless and blame the courier.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm sorry to hear about the issues you've faced with your order. We understand how disappointing it is when the quality of our flowers and the delivery time do not meet your expectations. Your comments regarding the bouquet and our customer service are valuable, and we are continually striving to improve in those areas. If you would like to discuss this further or share additional details, please reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 1 year ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 year ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 year ago

“Most of the flowers were dead on arrival, 6 DAYS LATE and all 3 emails to PRESTIGE FLOWERS about this fact, totally ignored. DO NOT USE THIS COMPANY, you are very lucky if they actually arrive in good condition. I would give NO STARS if I could. My son says that even if they respond on this review page or Trustpilot, , it is JUST WORDS, they DO NOTHING about their incompetence.”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you encountered with your order. We aim to deliver fresh flowers in a timely manner, and it's disappointing to know that we fell short in your case. I understand your frustration with the lack of communication, and I can assure you that your feedback is taken seriously. I can confirm I personally reached out via email to the customer. However, we didn't receive a response. Please ask the customer to check their inbox. Best wishes, Ellie

Posted 1 year ago

“Some of the flowers were wilted obviously not fresh red roses I think. I did not see them so no photo.”

Helpful Report

Posted 1 year ago

Hello Deirdre, Thank you for your feedback, and I'm very sorry to hear that the quality of the flowers did not meet your expectations. We take pride in providing fresh and vibrant arrangements, and it's disappointing to learn that we fell short in your case. Your concerns are important to us as we aim to improve our services. If you’d like to discuss this further or share more details, please reach out to us directly at enquiries@prestigeflowers.co.uk. Best regards, Katie

Posted 1 year ago

“I am very disappointed with this company, I ordered a vase with the flowers and the vase arrived broken in pieces. I asked could I be compensated with a new vase because of inconvenience and disappointment for the recipient as well as £4.99 refund, they refused. I don’t think this is an unreasonable request.”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear that your vase arrived broken and that your request for a replacement and refund was declined. I can understand how disappointing this situation must be, especially when it affects the recipient. Your feedback is invaluable to us, and we take it seriously as we strive to enhance our service. Best regards, Katie

Posted 1 year ago

“Eventually the extra gift I intended to be sent wasn’t added”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear that the extra gift you intended to send wasn’t included with your order. It’s always our goal to ensure that every detail is taken care of, and I understand how disappointing this must be for you. Your feedback is important to us and will help us improve our processes to make sure this doesn’t happen again. Best regards, Katie

Posted 1 year ago

“Website Is 10incredibly difficult to navigate when you get to password part it was a year ago when I set password to make an order so as expected I didn’t remember it. Once i received email to reset it sent me to google login which was another obstacle! But in all honesty why do you need a password to order flowers? 10 attempts later I succeeded hope the flowers are worth the bother”

Helpful Report

Posted 1 year ago

Hello Allan, I’m genuinely sorry to hear about the trouble you faced while trying to navigate our website and reset your password. I understand how frustrating it can be when technology doesn’t work as it should, especially when you're trying to make a purchase. We appreciate your feedback regarding the password requirement; it’s intended to keep your information secure, but we also want to ensure your experience is as smooth as possible. Your comments will certainly help us look into improving that process. Thank you for your patience during this experience, and I hope the flowers meet your expectations! Best regards, Katie

Posted 1 year ago

“Arrived Two days late missed a special birthday no communication avoid this company Flowers when they did arrive were drooped and battered Debbie Jamieson”

Helpful Report

Posted 1 year ago

Hello Debbie, I’m truly sorry to hear about your experience with our delivery and the condition of the flowers. Missing a special occasion is never acceptable, and I understand how upsetting that must have been for you. Due to the distance between the delivery address and our distribution centre, it can take extra time in transit as advised on the website. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Best regards, Katie

Posted 1 year ago

“Thanks for your delivery this morning to 120 London Rd. The display was fabulous one very happy wife. brilliant!”

Helpful Report

Posted 1 year ago

Hello Roger, Thank you so much for your fabulous 5-star review! We're absolutely thrilled to hear that the display made your wife so happy. It's always wonderful to know that our flowers bring joy to our customers and their loved ones. Your kind words motivate us to continue delivering outstanding service and beautiful arrangements. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I did not get next day delivery. It was a full 24hrs late. I'm not paying £5.99 to have late delivery. Won't use this company again.”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear that your order did not arrive as expected. I completely understand how frustrating it is when delivery timelines are not met, especially when you’ve paid for a service. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve our delivery processes to ensure that our customers receive their orders on time. I regret that we let you down on this occasion and I hope you might reconsider us in the future. Best regards, Katie

Posted 1 year ago

“I had sent some flowers to the wrong address (completely my fault) and prestige flowers customer services were brilliant at contacting me and sorting it out. Very friendly and professional, thanks. The flowers are beautiful too!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our customer service team was able to assist you in sorting out the delivery issue. It’s always our goal to provide friendly and professional support, and your kind words mean the world to us. Also, we’re glad you loved the flowers! Your satisfaction is our top priority, and we can't wait to help you again in the future. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Bought the terrarium for my partner for Christmas and she LOVES it! Arrived on time with healthy vibrant succulents , 10/10 as always”

Helpful Report

Posted 1 year ago

Hello Georgie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that the terrarium was a hit with your partner this Christmas! It's fantastic to know that it arrived on time and that the succulents are as vibrant as we hope they would be. Your kind words and continued support mean the world to us, and we can't wait to help you celebrate more special moments in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Very misleading and overpriced! Ordered flowers for a colleague annd they were significantly smaller and less voluminous than what they appeared in the display photos. I won’t be ordering again because for double the cost…it was really worth much less.”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear that your experience with our flowers did not meet your expectations. I understand how disappointing it can be when the product received is different from what was anticipated, especially when it comes to gifting. We appreciate your feedback and take it seriously, as it helps us identify areas where we can improve our service and offerings. I regret that we didn’t deliver the quality you were looking for on this occasion. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best regards, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews

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