Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,234 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Royal mail has failed to deliver on the specified day despite no obvious reasons for not being being able to access residential area. Now apparently it may take 3 days which makes a complete mockery of advertising next day delivery and if after 3 days it still hasn't been delivered only the delivery charge us refundable rather than the whole order as the carrier is beyond their control. Definitely won't be using them again as either way they keep your money without providing the service they advertise”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I sincerely apologise for the inconvenience caused by the delivery service. We strive to provide next-day delivery, and I understand how frustrating it is when that expectation isn’t met. Your feedback is truly valuable, as it helps us work with our delivery partners to address these issues and improve our service. Best regards, Rosie

Posted 1 year ago

“Good delivery but very disappointing flowers - see the photo.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that you were disappointed with the flowers you received. We strive to ensure that each arrangement meets our customers' expectations in both quality and presentation. Your comments are invaluable to us in helping improve our services. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Bought flowers for £69.99 reduced from £89.99 more like £10.99 which I would put down to the box the flowers were in. They were bought as a leaving present for a colleague on the recommendation of another colleague. The only thing luxurious about them was the price. I was really disappointed. They looked nothing like the photograph. I will not be purchasing from Prestige flowers again and certainly will not be recommending them.”

Helpful Report

Posted 1 year ago

Hello Beverly, Thank you for sharing your concerns. I’m genuinely sorry to hear that the flowers did not meet your expectations and that they looked different from the photograph. We strive to provide quality arrangements and your feedback is vital for us to improve. If you could send us some images, including a birds-eye view, along with your order details to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would be happy to look into this for you. Best regards, Rosie

Posted 1 year ago

“Paid for a large bunch of roses. Contacted them to say this the bunch is small and before even reviewing the photo I was told the florist manager said they are fine! Large bunch of roses for over £45 and received 9 roses LOL! Joke. Would highly recommend staying away!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that the size of the rose bouquet did not meet your expectations, and I understand your frustration. We aim to ensure our customers receive arrangements that reflect the value they expect. Please know that your comments are important to us and help us in improving our services. If you would like to discuss this further, feel free to reach out to us at enquiries@prestigeflowers.co.uk with some images of your bouquet, your order number, and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“Web page coul dbe more use friendly As a newcomer to this web, i had to keep going back to try to set up password. managed in the end, but not as straightforward as i think it could be. After that very happy with the range of product available. I do think the 50p chage for the card is not good for business.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the user-friendliness of our website, and we are constantly looking for ways to improve the experience for our customers. We're glad to hear you enjoyed our range of products! Your comment about the card charge is noted, and we are always looking to improve our offerings. Thank you for sharing your thoughts with us! Best wishes, Rosie

Posted 1 year ago

“The website is easy to navigate and you are kept upto date with delivery details. Excellent service if you follow the care advice supplied, flowers will last. I've had mine 10 days so far and still going strong.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our website easy to navigate and appreciated the delivery updates. It’s wonderful that your flowers have lasted so long—following the care advice does make a difference! Thank you for sharing your experience with us. Best wishes, Rosie

Posted 1 year ago

“Using Prestige Flowers was very simple and easy and I would recommend them to others to use.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the process with Prestige Flowers simple and easy. Thank you for your recommendation. Best wishes, Rosie

Posted 1 year ago

“The bunch of flowers that I received that cost me over £40 were pitiful, I could have got a better bunch of flowers from Tescos for £20, also the roses were already curling at the edges when I received them, I will not be giving Prestige Flowers my business again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers you received did not live up to your expectations and that you found the quality unsatisfactory. We aim to provide our customers with beautiful arrangements, and it's disheartening to know that we let you down. Your comments are important to us, and we take them seriously as we continually strive to improve our offerings. If you would like to discuss this further, please feel free to reach out to us directly with some images of the bouquet. Our email address is enquiries@prestigeflwoers.co.uk. Please include your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“The flowers turned up were basically already dying when they turned up I’ve had them for 4 days and they are nearly dead. So disappointing and especially for the money. Ordered a large bunch and got about 8 flowers wouldn’t want to see what a small bunch would be every time I order from here the flowers are basically dead when they turn up we put the plant food in and keep on top of the water but they die within 2 days. Extremely disappointing. Will never use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers you received did not meet your expectations and that they began to wilt shortly after arrival. We strive to provide our customers with fresh and vibrant arrangements, and it’s disappointing to know we fell short in your case. Best wishes, Katie

Posted 1 year ago

“Ordered and came on time but it’s very expensive to receive 2 dead roses, when I ordered a full bouquet in a pot.. would not recommend unfortunately.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that your experience with us was not satisfactory and that the quality of the flowers did not meet your expectations. We aim to deliver arrangements that delight our customers, and it’s disappointing to know that we fell short in your case. Your feedback is invaluable, and we are always looking for ways to improve our service. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“I feel really sad writing but this was the worst bouquet I have sent to anyone ever. I wanted to surprise my friend for getting good grades for her first semester at uni, but the bouquet she received was a “sorry you failed” from the nearest gas station. The roses had already met God and were half wilted, and the assortment looked nothing like the photo. I felt embarrassed, to be honest, and could not look her in the eyes. I really don't like leaving negative reviews, but I hope that the shop can improve and others will not feel embarrassed about the flowers their loved one receive. The sweets and the card were very cute, though. Please take this as fair criticism rather than an attack, photos attached.”

Helpful Report

Posted 1 year ago

Hello Polyana, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that the bouquet did not meet your expectations and that it caused such embarrassment when gifting it to your friend. We strive to create beautiful arrangements that reflect what is shown on our website, and it’s disappointing to learn that we fell short in this instance. I appreciate your feedback, and I can assure you that we are committed to improving our services. It’s good to know that the sweets and card were enjoyed, but I understand how important the flowers are for such a special occasion. Thank you for your valuable insights, and I hope that we can regain your trust in the future. Warm wishes, Katie

Posted 1 year ago

“What I received to what I ordered was awful. The rose petals were brown and the greenery was the same. Ordered a £30 bouquet and would have got better from a corner shop. Waste of time trying to complain as tried offering me £5 off my next purchase, continue to complain to try and get a refund but offer me a new bouquet knowing full well I had said I wouldn’t order again. Final complaint and I get offered a £5 partial refund. Absolutely a joke from this company. Trust me I would not order anything from yourselves again. . This company will not put there customers first”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your experience with us was so disappointing. We take great pride in the quality of our bouquets, and it’s disheartening to learn that what you received didn’t live up to the standards we aim for. I apologise for the lack of satisfactory communication from our team regarding your concerns. Your experience is important to us, and I assure you that we are continually working to improve our service Best regards, Katie

Posted 1 year ago

“What I ordered to what I recieved was terrible , spoke to two different customer service agents which didn’t see an issues just copied and pasted same generic answers from a sheet barely read the messages I was sending. Foliage in the photo is what makes the bouquet look nice and full I recieved 1 twig with some leaves on as foliage which is acceptable apparently an meets there standards 🤣 don’t waste your money , I’ll be going back to interflora next time !”

Helpful Report

Posted 1 year ago

Hello Matt, Thank you for taking the time to leave a review. We're really sorry to hear that your order didn’t meet your expectations and that you felt our customer service fell short. We always aim to provide beautiful bouquets that reflect what’s advertised, and we’re disappointed to hear you were unhappy with yours. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“I am in Zimbabwe and i ordered flowers for my wife to be delivered on Valentines day but i made an error on the address. I received an email from the courier service alerting me on wrong address and offered me a redelivery booking which i made for Monday 17Feb. The error was completely my fault as i was using her work address but i was happy with their communication and assistance allowing me to correct the address. Order arrived and my wife was notified of her gift by the office. She collected her order,unboxed it and everything was just like on the pictures when i ordered. Flowers fresh and all the add ons were there just as i ordered. My wife is very happy and i am happy too as i surprised her all the way from Zimbabwe. I have subscribed to Prestige Flowers and i will definitely use them again.”

Helpful Report

Posted 1 year ago

Hello, Russell, Thank you for your amazing 5-star review! We're delighted to hear that our team was able to assist you in correcting the address and that your wife received her flowers just as you intended. It's heartwarming to know we helped create a lovely surprise all the way from Zimbabwe! We appreciate your trust in Prestige Flowers and are thrilled to have you as a subscriber. We look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“Absolutely disgusting I ordered flowers for my mums birthday and they arrived late and dead. They looked nothing like the pictures displayed on the website. I contacted them with pictures and they said that they didn't see anything wrong with the quality, however they r clearly dead!. I will never purchase anything from here again and advise anyone else not to also.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that your order arrived late and did not meet your expectations in terms of quality. We strive to provide beautiful arrangements that match the descriptions and images on our website, so it's disappointing to learn we missed the mark for you. I can see our customer service team has offered to send a replacement out and they are awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“By far the worst, and I mean the worst flower shop I’ve ever come across in my life”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that your experience with our flower shop has left you so disappointed. We aim to provide quality service and beautiful arrangements, and I regret that we did not meet your expectations this time. Best wishes, Rosie

Posted 1 year ago

“Excellent website with easy to follow instructions with what looks like a beautiful bouquet of flowers to remember a special person. Thank you. 💐”

Helpful Report

Posted 1 year ago

Hello, Sally, Thank you for your fantastic 5-star review! We’re so glad you found our website easy to use and that you're pleased with our beautiful bouquets. It means a lot to us that you chose to remember a special person with our flowers. We appreciate your kind words and look forward to helping you again in the future! Best wishes, Katie

Posted 1 year ago

“This website is very simple and easy to navigate making it a delight to buy from”

Helpful Report

Posted 1 year ago

Hello, Jordan, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website simple and easy to navigate. It's our goal to create a delightful shopping experience for our customers, and your feedback truly motivates us. We appreciate your kind words and look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“DISGUSTING quality, will never buy from this company again. Ruined Valentines.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm really sorry to hear that you were dissatisfied with the quality of your order, especially given its significance for Valentine's Day. We strive to deliver beautiful arrangements that live up to our customers' expectations, and it's disappointing to learn we fell short in your case. I can see that a fresh bouquet was arranged for delivery. Best wishes, Rosie

Posted 1 year ago

“Having ordered a large rose and lilly bouquet for my lady for valentines I was very dissatisfied and disappointed with what arrived as I feel the value and quality in comparison to price and advertised pictures were miles apart having contacted customer service the response from them I feel us the generic meets our standards theres no issue with the bouquet needles to say won't be ordering again as the value and price is better in the supermarket. Would upload photos but the file loader is having issues.”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for sharing your thoughts with us. I'm truly sorry to hear that your experience did not meet your expectations, and I understand your frustration regarding the quality and value of the bouquet you received. We aim to provide beautiful arrangements that reflect our advertised images, and it’s disappointing to learn that we fell short in your case. I also regret that your experience with our customer service did not resolve your concerns satisfactorily. We strive to assist every customer with respect and understanding, and your feedback is invaluable in helping us improve. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,234 reviews