Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,105 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid, avoid, avoid - overpriced, poor quality and bad customer service. The worst Valentine's flower delivery I've ever had in over 25 years. The recipient of my flowers was hugely underwhelmed. The smallest "medium" sized bouquet I've ever seen. Better off going to a supermarket for a quarter of the price and picking your own. Just to finish off a bad job, they are not willing to listen to feedback or offer to rectify the situation. Customer lost for life.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not live up to your expectations and that the flowers did not meet the standards we aim to provide. I understand how disappointing it is to feel underwhelmed, especially for a special occasion like Valentine's Day. We value all feedback and your comments are important to us. I assure you that they will be taken seriously as we continuously work to improve our services. Best regards, Rosie

Posted 1 year ago

“The quality of the flowers were extremely poor, the chocolates that came with it were one month out of date and the personalised card was bent. Definitely not fit to give as a gift For 50£ in total I would have expected more. If you're planning on buying from here, rethink it and just go to M&S they actually have better quality.”

Helpful Report

Posted 1 year ago

Hello Luke, Thank you for sharing your feedback. I'm truly sorry to hear that the quality of the flowers and the chocolates did not meet your expectations, and I understand how disappointing it is to receive a product that falls short of what was promised. We take pride in our offerings, and it seems we really missed the mark this time. Your comments are invaluable, and I will certainly pass them on to our team to address these issues. I can see that our team has responded to your email and they are awaiting your reply. Best regards, Rosie

Posted 1 year ago

“Not very impressed, definitely not prestige. The delivery was on time however, £40 for petrol forcourt standard of flowers! I won't be using again. Morrisons sells better quality.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers did not meet your expectations and that you found the quality lacking. I appreciate your honesty and understand how disappointing this must be. We strive to offer arrangements that reflect a premium experience, and it seems we have missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 1 year ago

“Twice I have used this company and the actual products themselves are good... What really let's them down is the delivery. BOTH times I ordered from them at least TWO WEEKS before I needed the flowers, they ask what date you want them delivered... And both times they have arrived LATE. A day or two AFTER the date specified. What is the point of asking when you want them if you can't actually fulfil this specific and basic instruction?”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers were delivered later than requested on both occasions. I completely understand the frustration this has caused, especially when you planned ahead. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered this morning. Best regards, Rosie

Posted 1 year ago

“Not happy with wat I received they look nothing like the picture online very disappointed”

Helpful Report

Posted 1 year ago

Hello Kathleen, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers you received did not meet your expectations and looked different from what was shown online. We strive to provide high-quality arrangements and it seems we have let you down this time. Your disappointment is completely understandable, and I appreciate you bringing this to our attention. I have located your order number and can see that our customer service team have requested some images of the bouquet, so we can look into this for you. Best regards, Tom

Posted 1 year ago

“I requested delivery for tomorrow 14th February (Valentine's Day) when the recipient would be in - Flowers have been delivered today when recipient is at work !!! So they have been left outside - just hope they will be still be there !!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I sincerely apologise for the inconvenience caused by the early delivery of your flowers. I understand how important it is for them to arrive on the specified date, especially for a special occasion like Valentine's Day. During peak periods, we may dispatch orders early to help prevent courier network congestion, as noted on our website. We sincerely regret any disappointment this may have caused. Best regards, Rosie

Posted 1 year ago

“Money was taken from my account but no order confirmation was emailed to me and flowers did not show”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you've encountered with your order. It’s concerning that you haven’t received a confirmation and the flowers did not arrive. I understand how frustrating this can be, and I would like to help you resolve this matter. Please reach out to us at enquiries@prestigeflowers.co.uk with the full delivery address and 'REVIEW' in the subject line. Best regards, Ellie

Posted 1 year ago

“A little disappointed. The flowers were a gift for my mother on her birthday. I paid for next day before 1pm delivery and weren’t received until 4pm. The flower were not as what was shown in the image.”

Helpful Report

Posted 1 year ago

Hello Alicya, Thank you for taking the time to share your experience. I'm truly sorry to hear that the delivery timing and the quality of the flowers didn't meet your expectations, especially for such a special occasion as your mother's birthday. We always aim to provide beautiful arrangements that reflect what our customers see on our website. Your feedback is invaluable to us, and we will be reviewing your comments to ensure improvements moving forward. Please could you send us some images of the bouquet, including a birds-eye view image, to enquiries@prestigeflowers.co.uk, so we can look into this for you. Best regards, Ellie

Posted 1 year ago

“They flowers were awful. The problem is they are not the florist or have anything to do with the flowers. They are the middle man. Take your money then send the order to a florist! Give the florist half the money and keep the rest. Please order flowers straight from your local florist who know what to do and how to look after you. Not a company that just posts pictures!! They have no idea of customer relations.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that you were disappointed with your experience and the flowers you received. I would like to personally look into this further for you. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line as I am not able to locate an order through your email. Best regards, Ellie

Posted 1 year ago

“Where’s my order??? Paid for a morning delivery for the 13th February and as of 18:30 still no sign of the flowers I ordered. Won’t be using you again.”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for taking the time to share your experience. I’m really sorry to hear that your order has not arrived as expected, especially for such an important occasion. We strive to provide timely deliveries and it’s disappointing that we didn’t meet that standard for you. Your feedback is crucial, and I want to assure you that we are looking into the issue to prevent this from happening in the future. I have located your order and can see that this was delivered this morning. Best wishes, Rosie

Posted 1 year ago

“Great products and service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you love our products and service. Your kind words mean a lot to us, and we strive to keep delivering the best for our valued customers. Looking forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“Very fast delivery. Flowers look amazing. Looking forward to next occasion so I can use them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your incredible 5-star review! We’re thrilled to hear that you received your flowers quickly and that they look amazing. Your excitement for your next occasion warms our hearts. We can’t wait to help you celebrate again! Best wishes, Katie

Posted 1 year ago

“Ordered some roses for my wife for valentine's day, when they arrived they looked nothing like on the website and a couple had already wilted,best part of £50 they cost me,could have got a better bouquet from lidls for a tenner,and as for the card,it's pathetic ,prestige flowers??? You're having a laugh,never again 😞😓”

Helpful Report

Posted 1 year ago

Hello Daniel, Thank you for sharing your experience. I'm truly sorry to hear that the roses you received did not meet your expectations in terms of quality and appearance, especially for such a significant occasion as Valentine’s Day. We strive to provide beautiful arrangements that reflect what you see on our website, and I apologise that we failed to do so in your case. Your feedback is important to us, and we will be reviewing your comments closely to ensure we can improve in the future. If you have any photos of the arrangement you'd like to share, please send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 1 year ago

“EXCELLENT SERVICE”

Helpful Report

Posted 1 year ago

Hello, Thank you for your excellent 5-star review! We’re thrilled to hear that you had a great experience with our service. Your kind words motivate us to keep improving and providing the best for our customers. We can’t wait to serve you again soon! Best wishes, Katie

Posted 1 year ago

“Looks like it has been arranged by a catapult not by a florists as stated by company. For the price I paid far better to go to your local florist. Will not buy from here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m genuinely sorry to hear that you were disappointed with your flower arrangement. It's unfortunate that the presentation did not meet your expectations, and I understand your frustration. We value your feedback and always aim to deliver high-quality products. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 year ago

“had a terrible experience with Prestige Flowers. After placing an order, I realized that their website incorrectly combined my billing and shipping addresses. I immediately called within two minutes to correct the issue, yet they refused to help, claiming orders are processed in advance. Instead of offering a proper resolution—such as canceling, modifying, or allowing a reorder without extra cost—they offered a £10 credit on a £45 order, which is completely inadequate. They made zero effort to rectify their own mistake, leaving me with no choice but to dispute the charge with my bank. If you value customer service and reliability, I strongly recommend avoiding Prestige Flowers. If anything goes wrong, don’t expect them to fix it!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review and share your experience. I'm truly sorry for the address issue and that our customer service team couldn't accommodate your request this time. We always strive to assist with order modifications or cancellations whenever possible, but unfortunately, it wasn't an option in this case. During peak periods like Valentine's Day, orders are sometimes processed up to seven days in advance. Since your order was for next-day delivery, it was printed as soon as possible to ensure timely dispatch, making modifications or cancellations impossible. Warm regards, Katie

Posted 1 year ago

“Paid over £70 for flowers the heads came broke and the quality of them was terribly absolutely gutted they were for my mums 60th”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that the flowers you received for your mum's 60th birthday did not arrive as expected. We strive to deliver beautiful arrangements, and I understand how disappointing it must be to receive damaged flowers. Your experience is important to us, and I appreciate you bringing this to our attention. Warm regards, Tom

Posted 1 year ago

“Ordered what appeared to look like a nice bouquet for Valentine's day, it arrived with two of the flowers broken, one flattened, all roses had damaged petals and the eucalyptus was bent almost at a right angle. DON'T BUY.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received for Valentine's Day was not up to the standard you expected. It’s incredibly disappointing when a special gift does not arrive in the expected condition. We pride ourselves on the quality of our flowers, and I understand how frustrating it must have been to receive an arrangement that did not meet your expectations. I have located your order and can see that our customer service team did provide a resolution for this. Warm regards, Katie

Posted 1 year ago

“Really disappointed. The flowers turned up completely brown, wilted and decaying. The local Sainsburys has better quality flowers than this. When raised with them they told me to remove the dead petals and that the flowers were fine. Thing is, there would be nothing left if I removed all the damaged petals. Purchased for a birthday, will now have to go in the bin and I will have to buy the ones from Sainsburys. Really, disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m genuinely sorry to hear about the condition of the flowers you received. It’s disappointing to hear that the quality did not meet your expectations, especially for a special occasion. We take pride in our products and strive for excellence, so I can understand how frustrating it must have been to receive an arrangement that was not up to standard. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“As a first time customer I am so gutted that what I ordered, and what I paid for was so disappointing and tiny.it arrived as scheduled but is far below my estimation of what I expected also, I ordered the medium size, I would hate to see the small.The price was just too much when I look at what I recieved.This bouquet was purchased for sentimental reasons for my son's girlfriend, he died in June 24...and now I'm embarrassed to present it as her gift...I should have shopped locally..sorry prestige, 😞”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet did not meet your expectations, especially given the sentimental nature of your gift. We strive to deliver arrangements that are not only beautiful but also reflective of what our customers choose. I completely understand how disappointing it can be when something you envisioned does not match the reality. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,105 reviews