Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not use this company, you cannot get through to customer services they don’t answer the telephone, so if you have a problem you can’t get through to them. I spent over £50 on flowers which they said were addressed wrongly, which wasn’t true, the correct address was given to them, where you put the postcode on their site was missing which was the number. Where they had to deliver was a small village with few properties, all they had to do was knock a door and anyone would have told them whom the flowers were for, but no, I had an email to say address was incorrect when in fact it was correct, so I lost all my money, but I couldn’t get in touch with customer services to tell them in the first place, I had to email them. I should have read their reviews before I ordered the flowers, will never use them again.”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear about your experience with our service. It’s disappointing that you faced difficulties reaching our customer service, and I can understand how frustrating this must have been for you. Your concerns regarding the delivery issue are important to us, and we apologise for any confusion the address may have caused. We value your feedback as it helps us identify areas for improvement. I am very sorry that we were unable to provide a suitable outcome on this occasion. Best regards, Katie

Posted 1 year ago

“Placed an order from NZ for a birthday delivery. Prestige Flowers delivered the wrong bouquet, not once but twice !!! Made no further attempt to contact me with a solution, despite them sending a bouquet that was definitely NOT worth the money I paid. Would never use this company again,”

Helpful Report

Posted 1 year ago

Hello Stephanie, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you've faced with your order. It's disappointing to hear that the wrong bouquet was delivered, and that our communication fell short. We take your feedback seriously, and I assure you it will be used to improve our service moving forward. We can see that the incorrect bouquet was sent originally and then the replacement was correct. We are very sorry for any disappointment caused. Best regards, Katie

Posted 1 year ago

“Really poor quality and nothing like the pictures on the website. The box was damaged and wet. Ordered the January bouquet for my wife's birthday and Unfortunately nothing like the pictures advertised on the website to the reality received. I look forward to your response and how you plan to rectify this either with a full refund and countermeasures to ensure your customers do not have repeat poor experiences. The amount of dissatisfied reviews for the same issues shows the lessons are not being learnt or taken seriously to resolve and improve. Delivery was on time which was pleasing but the quality unsatisfactory. Instead of enjoying my wife's birthday tonight writing this review and emailed to. Don't advertise high standards if you can not achieve. My advise to anyone use a local business to keep the quality over speed of delivery.”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the disappointment you faced with the quality of your order and the condition it arrived in. Your feedback is invaluable, and I completely understand your frustration. We strive to maintain high standards, and it’s clear we fell short in this instance. I assure you that we are committed to addressing these issues and ensuring they do not happen again. We take every review seriously and use them as an opportunity to improve our services. Best regards, Katie

Posted 1 year ago

“Delivery was not made on time. I did not receive any updates related to the delivery and although I called within their working hours for an update, they were already closed and did not pick up.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear that your delivery was not made on time and that you didn’t receive any updates. I understand how frustrating that must have been, especially after making an effort to reach us. I can see that delivery was attempted on the chosen date. However, the address was inaccessible. I do apologise. We appreciate your comments, and I assure you that they will be taken on board to improve our communication and delivery process. Best regards, Katie

Posted 1 year ago

“Ordered it didn’t arrive on the date I wanted it and arrived damaged and it was a gift”

Helpful Report

Posted 1 year ago

Hello Hajar, Thank you for your review. I’m truly sorry to hear that your order did not arrive on the expected date and that it was damaged upon delivery. I understand how upsetting this must be, especially when it was intended as a gift. Your feedback is invaluable to us, and we will certainly use it to enhance our service and ensure that such issues are addressed in the future. If not done already, please reach out to our customer service team for assistance. Best regards, Katie

Posted 1 year ago

“Head to Serenata Flowers instead. Next day delivery ordered on Sunday, arrived on Wednesday. Ordered a "large", they are half the size of the display pic, which is medium. Customer service agent was polite and fast, but nothing offered in terms of postage refund or large bunch refund. Dismissed my photos as the correct size and said they only refund if over 3 days late.”

Helpful Report

Posted 1 year ago

Hello Gemma, Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order did not meet your expectations and that the delivery was delayed. We strive to provide accurate representations of our products and reliable delivery, so I truly apologise for any disappointment regarding the size of the bouquet and the timing of your order. Your feedback is essential for us, and I will be sure to pass it along to the team to help improve our service. Best regards, Katie

Posted 1 year ago

“I ordererd a bouquet of sympathy flowers for a family member following the passing of her husband. £46 the price following add ons. Although I feel flowers are extortionate, those thoughts are at the back of your mind on such occasions, so I opted for what looked like a bouquet offering a bit of cheer and comfort, at such a solemn time. My relative sent a photo to me as she had put the flowers in my late Mother's vase. Imagine my shock, when I saw how sparse the flowers were. I contacted Prestige who assured me that many experts had viewed my photo and confirmed the bouquet was within keeping of their T&C's. On advice I waited 3 days for more blooms to appear, which they did, but still nothing like the picture shown on the Prestige Web Site. I have since had the same response during our back and forth conversation, always saying the photos have been reviewed by many experts and the flowers were inkeeping with their T&C'S. I have previously said, your emotions during sad times can sometimes overule your actions. On this occasion and big mistake, I failed to read previous reviews regarding Prestige Flowers. I appreciate looking at the review stars of 4 and above at first glance looks good, but bare in mind if you are a gift recipient of flowers, you are very unlikely going to complain about them, or check them against the website. Make your own mind up, but beware that all is not what it seems at Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about your disappointment with the bouquet you received for such a sensitive occasion. It's upsetting to know that the flowers did not meet your expectations, especially during a time when thoughtful gestures mean so much. We appreciate your feedback, as it plays a crucial role in helping us improve our services. I understand your concerns about the appearances of the flowers compared to what was shown online, and I assure you that our team is committed to ensuring a better experience for our customers moving forward. Best regards, Katie

Posted 1 year ago

“Appalling display delivered as a "thank you", do no use this company. I wish I had read the reviews. Customer service just as disappointing! Waste of time & money. I pray & hope karma bites them on their lying, deceiving, money grabbing tongues!”

Helpful Report

Posted 1 year ago

Hello Gem, Thank you for your feedback. I’m truly sorry to hear about your experience with the display you received and the customer service that followed. It’s disheartening to know that we didn't meet your expectations and that you felt let down. Your comments are important to us, and we take them seriously as we work to enhance our services. We hope you’ll allow us the opportunity to address your concerns in a more satisfactory manner in the future. Best regards, Katie

Posted 1 year ago

“The choice of flowers is amazing. Very reasonably priced and next day delivery option is great”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our fantastic selection of flowers and found our prices reasonable. It’s great to know that our next-day delivery option has been a great benefit for you! Your feedback truly means a lot to us, and we can’t wait to serve you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“My daughter ordered me flowers from yourselves. They were sent to the wrong. The flowers were poor quality and are already dying and I only recythem on Tuesday 7th January.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your flowers did not meet your expectations. I understand how disappointing it can be to receive a gift that doesn't bring joy. Your feedback is invaluable to us as we continuously strive to improve our services. Please reach out to our customer support team, and we will do our best to address your concerns. Best regards, Katie

Posted 1 year ago

“Very poor communications with P F Request a call is the best way to get help. Be aware that if you live anywhere in Scotland your flowers will most likely not arrive on time. I’ll definitely use another company to send a gift of flowers next time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with our communication and the delivery delays, particularly for those in Scotland. I understand how frustrating this must have been for you, and I sincerely apologise for any inconvenience caused. We are always looking to improve our service, so your comments about needing to reach us are invaluable. I hope you'll consider giving us another chance in the future, but I completely understand your decision to explore other options. Best regards, Katie

Posted 1 year ago

“ My daughter arranged for these to be delivered on 05/01/2025 They arrived yesterday afternoon 08/01/2025). Not in a good state I hoped that they may have perked up this morning this is the state of them now . I haven't the heart to let my daughter know how bad they are as she was already upset that I didn't get them when I should have Regards Janet Davey  Sent via BT Email App”

Helpful Report

Posted 1 year ago

Hello Janet, Thank you for sharing your feedback. I’m genuinely sorry to hear about the delay in the delivery of your flowers and their condition upon arrival. This is not the level of quality we strive for, and I fully understand how disappointing this must be for both you and your daughter. We appreciate your concerns and would like to make this right. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk, along with your order details, we'll do our best to resolve this for you. Best regards, Katie

Posted 1 year ago

“Well what a terrible outcome a potted Rose with roots lasted 12 days on complaing was offered a £10. Voucher so I had to spend more to get something else It took me 3 days to speak to someone via a,chT line as the telephone number is not answering dead line DO NOT USE there are plenty of good companies out there.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with the potted rose and the challenges you faced when trying to reach our team. We strive to provide excellent customer service and it’s disheartening that we didn't meet your expectations. I appreciate your comments about the voucher and the difficulties in communication, as they help us improve. Please know that your satisfaction is important to us, and we will take your experience into account moving forward. Best regards, Katie

Posted 1 year ago

“Next day flowers didnt turn up next day, blamed 3rd party couriers and no compensation other than email apology. Don't recommend.”

Helpful Report

Posted 1 year ago

Hello Ben, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you faced with the delivery of your flowers. We rely on our courier partners to deliver our products on time, and I regret that we fell short in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 year ago

“Customer service team completely disregarded my complaint that the flowers were wilted on arrival. They were also incapable of synthesising information from my emails as they continued to ask questions that I had already clarified in my initial emails.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise for the issues you encountered with your order and the lack of clarity from our customer service team. We aim to address all complaints effectively, and I regret that we did not meet that standard in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“I bought these flowers for my sister's birthday because the present I'd ordered wasn't going to arrive in time. I paid extra for next day delivery which I have to say Royal Mail did deliver them on a Sunday on the expected day so no complaints about delivery but the flowers were not very good quality they were brown and wilted by the next day not what I'd expect for 2 day old flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received were not up to our standards and wilted so quickly. We aim to provide fresh and beautiful arrangements, and it’s disappointing to know we missed the mark this time. I have reached out directly via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“I sent flowers to a close relative on the passing of her father. Since I sent them from Australia to the UK I was dependent on a reputable company fulfilling my order correctly. The flowers arrived a day late, and although I paid for a larger bouquet the bouquet was very small. Also the bouquet was mostly a different colour to that depicted which is important when sending flowers for a bereavement. I feel that this company makes a lot of money from those who are unable to have their complaints dealt with appropriately. Pity I didn't read the reviews first.”

Helpful Report

Posted 1 year ago

Hello Marian, Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially during such a difficult time. I understand how crucial it is for flowers sent for bereavement to be delivered on time and to reflect the sentiments intended. It’s disheartening to know we fell short, and I appreciate your feedback as it is vital for our continued improvement. If you’d like to discuss this further, please reach out to our customer service team with some images of the bouquet, and we would be glad to assist. Best regards, Katie

Posted 1 year ago

“Flowers arrived a day late and in a poor state - not impressed, definitely not “Prestige”, would not recommend or order from Prestige Flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that your flowers arrived late and in poor condition. We strive to provide a premium experience, and it’s clear we fell short this time. I have reached out via email. We hope that this can be resolved. Best regards, Ellie

Posted 1 year ago

“I ordered £61.97 worth of flowers that when arrived over a week later were dead. I am extremely annoyed as this ruined my whole Christmas. The roses were supposed to had arrived Christmas Eve. No mention of a refund or even an apology, robbery comes to mind - DON’T ORDER from Prestige flowers and keep your hard earned money. I have no choice but to give a star otherwise I’d give no star”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your experience to our attention. I'm truly sorry to hear that your order arrived in such poor condition and that it impacted your Christmas. We understand how disappointing this must be for you, especially during such a special time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best regards, Katie

Posted 1 year ago

“The flowers Prestige sent were mostly dead within 24 hours. The companies response to my complaint elicited a derisory credit. Do not use this company if you do not wish to be embarrassed when the recipient instead of thanking you has to complain that you have sent them a bunch of dead flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the condition of the flowers you received and for any embarrassment this has caused you. We strive to provide the highest quality products, and it’s clear we fell short in your case. I appreciate your feedback, as it helps us identify areas where we can improve. Best regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,774 reviews