Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,105 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely appalling service. Disregard of clients opinion. Flowers are not what they showed or have told. Definitely not fresh at all. You’re better off buying from your local shop. Waste of money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide your feedback. I'm genuinely sorry to hear about your experience and that the flowers did not meet your expectations. We always strive to deliver fresh and beautiful arrangements that reflect what we showcase online, and I regret that we fell short in your case. Your concerns are important to us, and I assure you that they will be taken into consideration as we work to improve our service. Best wishes, Tom

Posted 1 year ago

“Easy app to navigate will use again thankyou”

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Posted 1 year ago

Hello, Thank you for your lovely 5-star review! We’re so glad to hear that you found our app easy to navigate. Your feedback means a lot to us, and we look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“Ordered a large size of Lillie's and roses. To say when they arrived I was sooo disappointed, I paid for large and received what looks like a small. I could have got 2 large bunches from m&s for less than what I paid for one and would have been double the flowers! I will never be ordering from here again if this is what you get for 50quid bunch of flowers!!”

Helpful Report

Posted 1 year ago

Hello Cara, Thank you for sharing your feedback. I'm truly sorry to hear that the arrangement you received did not meet your expectations. We aim to provide high-quality products that represent good value, and it seems we fell short in your case. Your comments are invaluable to us, and we will certainly take them into consideration for future improvements. Best regards, Tom

Posted 1 year ago

“Used this company for a few years, for birthday, Mothers day & Christmas flowers. Always the recipient was delighted. The extras offered are good value and quality. The delivery pass is a BARGAIN!”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you so much for your amazing 5-star review! We’re delighted to hear that you’ve been using our services for various occasions over the years and that the recipients have always loved their flowers. It’s wonderful to know you find our extras and delivery pass to be such good value! Best wishes, Katie

Posted 1 year ago

“Disappointed, flowers on website not like their website photo. Emailed to complain but apparently the florist manager or the supervisor can see nothing wrong, mine also appeared with a bushy green sprig stuck in them!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that you were disappointed with the flowers you received and that they did not meet your expectations based on the online image. I appreciate you bringing this to our attention, and we will use your feedback to improve our service and offerings moving forward. Warm regards, Tom

Posted 1 year ago

“Prestige flowers has a wide range of flowers and flower arrangements selection that fits to any occasions. I have been using prestige ever since I came to UK and has never been disappointed. Thank you and eep up the good work Prestige Team!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 4-star review! We’re thrilled to hear that you appreciate the wide range of flowers and arrangements we offer for any occasion. It's fantastic to know that you’ve been with us since you arrived in the UK and that we’ve consistently met your expectations. We truly appreciate your support and kind words for our team! Best wishes, Katie

Posted 1 year ago

“Don’t know why I keep trying…. Next day delivery doesn’t happen. Expect them 2-3 days after desired delivery day”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. Unfortunately, your order was placed after our 10 PM cut-off for next-day delivery, which is why the confirmed delivery date is the 13th. I can see that it is out for delivery today. Warm regards, Katie

Posted 1 year ago

“Bought a beautiful.bunch of flowers for a friend having a hard time. Well the pic was beautiful.on the website but was so disappointed when they arrived. Looked wilted on some and not as full as the pic shows”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you ordered did not meet your expectations upon arrival. We aim to provide beautiful, fresh arrangements, and it's disappointing to learn that you felt your delivery looked wilted and less full than advertised. Your comments are important to us, and we will take them into account to ensure we improve our product presentation. I have reached out via email to investigate this further. Best regards, Ellie

Posted 1 year ago

“Unclear about delivery address etc, Unable to change delivery within 3 minutes after ordering item.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that you encountered issues with the delivery address and that you were unable to make changes shortly after placing your order. We strive to provide a seamless experience, and I understand how frustrating this can be. Your comments are valuable and will help us improve our processes.. Best regards, Rosie

Posted 1 year ago

“Avoid. Dreadful product, dreadful service. I ordered one of their most expensive bouquets and received a dissapointing bunch of flowers. I'd have been better going to Tesco than Prestige's Blackpool store. Ignore their "100% satisfaction" guarantee - when I raised this with the store, they told me I needed to "trim the stems". Grrr. Don't waste your money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I'm truly sorry to hear about your experience with both the product and the service. It’s frustrating when expectations aren’t met, especially when you’ve chosen one of our premium offerings. I can understand how disheartening it must have been to feel let down. We want every customer to feel valued, and I regret that we did not provide the satisfaction you deserve. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“I ordered a large size purity bouquet with a vase on Monday and was very disappointed to see that what was received looked nothing like the photo on your website and certainly not “prestige” looking at all. For what I paid, I was expecting more than 8 roses for a larger size.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. I'm truly sorry to hear that the bouquet you received did not align with your expectations and was not the experience you anticipated. It’s disheartening to learn that you felt the arrangement fell short in quantity and quality. We always strive to deliver beautiful products that reflect the images presented on our website, and I regret that we missed the mark with your order. In alignment with our size guide, I can confirm that eight roses are the correct amount for the large size. We sincerely apologise for any disappointment this may have caused. Best regards, Rosie

Posted 1 year ago

“Very disappointed, I order a medium size bunch and a vase for my mum 86th birthday. The vase was lovely but the flowers were disappointing. There was more foliage than actual flowers. Will not use Prestige again.”

Helpful Report

Posted 1 year ago

Hello Santosh, Thank you for your feedback. I’m sorry to hear that the flowers you received did not meet your expectations and seemed to contain more foliage than blooms. I understand how disappointing this can be, especially for a special occasion like an 86th birthday. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“Received lily & rose bouquet as a gift - half the flowers dead & nothing like the photo. Embarrassed to say to the person who sent them!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I am truly sorry to hear that the bouquet you received did not meet your expectations and that it fell short of what was intended. It is disappointing to receive flowers that do not reflect the quality we strive for, and I regret any disappointment this has caused. I have reached out via email to look into this. Warm regards, Ellie

Posted 1 year ago

“Purchased wild and wonderful bouquet at £36.50 delivered. Absolutely shocked at what arrived, bore no comparison to picture from website. Could have bought same from tesco for £5! Absolute rip off.”

Helpful Report

Posted 1 year ago

Hello Darren, Thank you for your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations and fell short of the representation on our website. I understand how disappointing it can be when an order doesn't align with what you imagined it would be. We always aim to provide high-quality flowers, and I apologise for not delivering that experience this time. Your comments are vital for us as we strive to improve our services and the quality of our products. Best regards, Rosie

Posted 1 year ago

“Fantastic service and reasonably price good quality flowers”

Helpful Report

Posted 1 year ago

Hello Craig, Thank you for the fantastic 5-star review! We’re thrilled to hear that you enjoyed our service and found our flowers to be of good quality and reasonably priced. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“The interface isn't comfortable. Extras and flower images are too small and appear like a pile of little bit tricky information.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding our website. I’m sorry to hear that you found it uncomfortable and that the images appeared too small. We strive to create a user-friendly experience, and it’s disappointing to learn that we fell short in this aspect for you. Your comments about the size of the images and overall layout are valuable, and I will be sure to pass them along to our team as we explore ways to enhance our site. Best regards, Tom

Posted 1 year ago

“BEAUTIFUL CHOICE OF FLOWERS AND PLANTS.. QUICK DELIVERY.. EASY TO SEND FLOWERS TO FAMILY AND FRIENDS IN THE UK”

Helpful Report

Posted 1 year ago

Hello Tunde, Thank you for your beautiful 5-star review! We’re thrilled to hear that you loved our choice of flowers and plants, and that our quick delivery made the experience even better. It's great to know you found it easy to send flowers to your loved ones in the UK! Best wishes, Katie

Posted 1 year ago

“I am very disappointed with Prestige flowers. I feel completely ripped off. It cost me $108 US dollars and some change, to send my friend in the UK flowers and a teeny tiny bottle of champagne. She sent me a picture of what she received. It looked like someone went to the store, bought a bunch wrap of tulips and a twig of baby’s breath and shoved it in the vase. For this price, it should have at least been a full bottle of champagne. Never again!”

Helpful Report

Posted 1 year ago

Hello Poppy, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that your experience with Prestige Flowers did not meet your expectations. It’s disheartening to learn that the arrangement sent to your friend appeared lacking. We always aim for our customers to feel that they’re receiving value for their purchases, and I regret that we didn't achieve that for you this time. We advise on the website about the size of the bottle when selecting it. If you haven't done so already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We’d be happy to look into this for you. Best wishes, Tom

Posted 1 year ago

“One star is being generous. Ordered flowers for wife’s birthday as oversees. They were sent to Blackpool instead of Aberdeen so arrived a day late (despite ordering 2 days in andvance) and I’ll let photos speak for themselves. Trully awful - and embarrassing - service and product.”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you for your feedback. I’m truly sorry to hear about the issues you experienced with your order. It’s completely understandable to feel frustrated when a special occasion doesn’t go as planned, especially when sending flowers overseas. I assure you that your experience matters to us, and we are committed to resolving any issues. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

Helpful Report

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,105 reviews