Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,105 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Your arrangements are always on point and professionally made with quality products at a very fair price. Customers can be assured that they will receive a quality service and Prestige can be relied upon for all occasions.”

Helpful Report

Posted 1 year ago

Hello Craig, Thank you for your wonderful 5-star review! We're so glad to hear that you find our arrangements top-notch and made with quality products. Your trust in us for all occasions truly means a lot, and we're committed to delivering reliable service every time. Best wishes, Katie

Posted 1 year ago

“Very disappointed with the flowers my mum received today for her birthday. The flowers are in an awful mess. Two arrived with no head. For what i paid I am disgusted.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out to us. I'm genuinely sorry to hear that the flowers your mum received were not up to standard. We completely understand how upsetting it can be to receive a product that doesn't meet expectations, especially on such a special occasion. Please know that we take your feedback seriously, and we want to make things right. If you could send us photos of the arrangement along with your order details to enquiries@prestigeflowers.co.uk, we will look into this and see how we can assist you further. Best wishes, Ellie

Posted 1 year ago

“Brilliant selection of flowers and other gifts available and very easily accessible.”

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Posted 1 year ago

Hello Thomas, Thank you for your brilliant 5-star review! We’re delighted that you appreciate our selection of flowers and gifts, and that you found everything easily accessible. Best wishes, Katie

Posted 1 year ago

“Super easy and streamlined experience. So nice when the sytem works well and you can make adjustments as you're going. That website infrastructure makes the experience very smooth and the flowers never dissapoint!”

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Posted 1 year ago

Hello there, Thank you for the fantastic 5-star review! We're so pleased to hear you found our system easy and enjoyable to use. It's great to know that our website infrastructure contributed to a smooth experience for you, and we always aim to deliver stunning flowers that delight. Best wishes, Katie

Posted 1 year ago

“Hands down the best place to order flowers for a special occasion. Great selection, good prices and customer service that is second to none. If you need flowers for any situation then you don't need to look anywhere else.”

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Posted 1 year ago

Hello Marc, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you consider us the best place for ordering flowers. It's wonderful to know that you appreciate our selection, pricing, and customer service. Your support means a lot to us! Best wishes, Katie

Posted 1 year ago

“i'VE USED PRESTIGE FLOWERS TWICE IN THE LAST MONTH AND HAVE FOUND THEIR SERVICE TOP CLASS!”

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Posted 1 year ago

Hello Melanie, Thank you for your stellar 5-star review! We’re thrilled to hear that you've had a top-class experience with us not just once, but twice! Best wishes, Katie

Posted 1 year ago

“I ordered flowers for my sisters 60th a week before the actual date, however the flowers arrived a day late”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m really sorry to hear that the flowers for your sister's 60th birthday arrived a day late. We know how important it is for our deliveries to be timely, especially for special occasions, and it’s disappointing when we miss the mark. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Tom

Posted 1 year ago

“This is what the upgrade to the large bouquet was like 🥲”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that the large bouquet did not meet your expectations. We want every order to bring joy and we regret that we fell short in this case. We understand that flowers are meant to delight, and it's disheartening to hear that you were disappointed. Your feedback is invaluable as it helps us enhance our offerings and ensure customer satisfaction. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“I ordered it first time for my friend’s husband who unfortunately passed away over the terrible cancer and absolutely heartbroken disease to the family and the flower was delivered to her for a bit of comfort and delivery was quiet on time .”

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Posted 1 year ago

Hello JianHua, Thank you for sharing such a heartfelt 5-star review. We are truly sorry to hear about your friend’s loss and are glad that our flowers could provide some comfort during this difficult time. Best wishes, Katie

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We are thrilled to hear that you experienced excellent service. Your satisfaction is our top priority, and we truly appreciate your kind words. Best wishes, Katie

Posted 1 year ago

“I have ordered from Prestige Flowers twice now and I’ll definitely continue to do so! They offer a great selection of gifts (with categories) on their website that make it so much easier to pick the perfect gift for any occasion. The packaging is great and the support staff are incredibly helpful and kind. Highly recommend!”

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Posted 1 year ago

Hello Christina, Thank you for your fantastic 5-star review and recommendation! We’re so pleased to hear that you’ve enjoyed our selection and found our website easy to use. It’s wonderful to know that our packaging and support staff have made your experience even better. Best wishes, Katie

Posted 1 year ago

“For my father's 77th birthday I made special arrangements two days in advance for a Deluxe Flower Bouquet, I live in America and he lives in England. I recieved a confirmation for my payment...and information that you deliver 7 days a week. The flowers arrived 2 days late. This was quite an embarrassment . He waited at home all day for the delivery. When I sent an urgent note I heard back from someone who claimed that you do not guarantee timely delivery, no apology , no offer to adjust the price. Prestige was given more than enough time to arrange to deliver the flowers , there was no communication reflecting difficulty on your part of any kind and no effort to acknowledge the pain and embarrasment of no delivery . I wont order flowers again . In America, this would have been treated very differently .”

Helpful Report

Posted 1 year ago

Hello Stephanie, Thank you for sharing your thoughts. I sincerely apologise for the distress caused by the delayed delivery of your father's birthday bouquet. We understand how important timely delivery is, especially for special occasions, and we're truly sorry for any embarrassment this situation may have caused you and your father. We appreciate your feedback regarding our communication during this process. We strive to maintain high standards, and I'm sorry that we weren't able to meet those in your case. I want to assure you that your concerns are valued and your experience is being taken seriously. Although it may not change the situation, we're constantly working to improve and ensure a better experience for our customers in the future. Best wishes, Tom

Posted 1 year ago

“Very good website and easy booking for exact delivery date you need. Plenty of options to choose from a good and quick place to order gifts even at short notice.”

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Posted 1 year ago

Hello Danny, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to navigate and enjoyed the variety of options we offer. It’s great to know that you can count on us for quick and reliable service, even at short notice. Best wishes, Katie

Posted 1 year ago

“If I had read reviews before ordering I would have not chosen Prestige Flowers for my international delivery. I made a next day flowers delivery and they were delivered 3 days after the original date! The carrier they use for delivery is Royal Mail and get delivered inside a box, 3 days after it doesn't look like a fresh bouquet of flowers anymore. The Royal Mail doesn't care about the delivery, if you are not in the house they do not contact the receiver to rearrange delivery neither they leave the card at the door as they say they do, and they will only try the next business day. SO you cannot communicate with anyone top rearranged delivery. I tried the Royal Mail email directions for a redelivery and wrote a safe drop location for the delivery and it was not even attempted to do that, so they keep trying the next day and if you are everyday all day at work theres no way to receive your flowers. Its a very bad system for delivery, they should contact the person or deliver at door and send the person a pictire as proof of delivery. And Prestige Flowers costumer service is horrible, they go around in circles trying to diminish your concerns as a costumer and moving the fault at the delivery carrier without caring at all for the costumer! And the pictures you see are nothing like the reality, the bouquets are flimsy and wacky, they look like those terrible cheap bunches you get at the supermarket or pharmacy, and don't pay more for the larger size since they all the same size when they get delivered. Oh and the free chocolates are inexistent, they did not include the chocolates! I had a terrible experience and which I had know this company sucks and doesn't value costumers or their experiences! DONT BUY WITH THEM!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback with us. I'm genuinely sorry to hear about the issues you encountered with your order and the delivery process. We aim to provide excellent service and it’s clear we fell short in this instance. It's disappointing to hear that your flowers arrived late and in less than ideal condition. We understand how important fresh flowers are, especially for special occasions, and we regret any distress this situation has caused you. I appreciate your input regarding the delivery service, and I will ensure it is brought to the attention of the relevant team so that we can work on improving this aspect moving forward. Regarding your experience with our customer service, we take feedback seriously and strive to resolve concerns as efficiently as possible. I'm truly sorry we didn't meet your expectations in this area. I have located your order and can see that a member of our management team has reached out this morning to assist further. Best wishes, Katie

Posted 1 year ago

“Terrible bunch of flowers i ordered for my mums birthday, paid over £30 and most of it was greenery, nothing like the pictures showed, will never order from here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the bouquet you received did not meet your expectations and that it appeared different from what you anticipated. We understand how important these occasions are, and we strive to provide beautiful flowers for our customers. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Ordered a week before recipient’s birthday, selecting delivery date, to be let down by Royal Mail informing me they won’t be delivered. Having paid a delivery fee I am less than impressed with my shopping experience.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm sincerely sorry to hear that your order was not delivered as expected, especially so close to a special occasion. We understand the importance of timely delivery and the disappointment when things don't go as planned. We can see from the tracking link that delivery was attempted but the address was inaccessible. I appreciate your feedback, and I will ensure that your concerns are addressed to improve our future service. Best regards, Katie

Posted 1 year ago

“Very disappointed. Ordered large bouquet of flowers but received what I would classes as medium. Nothing like pictures. Don't get fooled! It is robbery. Flowers didn't look any better than bunch from supermarket for £15.”

Helpful Report

Posted 1 year ago

Hello Bella, Thank you for your honest feedback. I'm truly sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you were hoping for. We strive to provide beautiful arrangements, and it’s disappointing to learn that we fell short on this occasion. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“Have used prestige online to deliver flowers. Website really easy to navigate and recipients have always been delighted with their bouquets.”

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Posted 1 year ago

Hello Susan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and that your recipients have been delighted with their bouquets. Your kind words truly motivate us to keep delivering the best service possible! Best wishes, Katie

Posted 1 year ago

“60 pounds I paid for a large and this tiny bunch of flowers turned up I am totally shocked and disappointed this was for my mothers birthday would never order from here again , how do I look into a refund as I feel I have not been delivered what I have ordered”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s disheartening to know that you were disappointed, especially for such a special occasion. We aim to deliver the best quality and service, and it seems we fell short this time. I can see that you have reached out to our customer service team who will assist with this. Best wishes, Rosie

Posted 1 year ago

“I would never use again!! We ordered a bouquet to be sent to our 90 year old Auntie to cheer her up on the day of a very close family's funeral, as she was not able to attend. As if she wasn't upset enough but to then receive the flowers very droopy and all roses were dead, this upset her even more! She was upset because she knows flowers are not cheap and then felt bad for us. I appreciate that a resend of the bouquet was offered but that was after a friend of hers had to go round to the house twice to take photos and email backwards & forwards to Prestige Flowers and when I asked if they were able to send a little something, even chocolates to compensate for the upset and work caused to prove the flowers were dead, I was made to feel that we should be grateful that they had agreed to resend. I demanded a refund and have ordered from another supplier.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am genuinely sorry to hear about your experience and understand how upsetting it must have been, especially during such a difficult time. We strive to provide the best quality flowers and service, and it’s clear we did not meet those expectations this time. I appreciate you taking the time to express your concerns, and I assure you that your comments will be reviewed to help us improve our service in the future. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,105 reviews