Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,117 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Much the same as below. Flowers delivered late 3 emails to customer service no courtesy of an acceptance or reply. Again as above 50.00 wasted.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We sincerely apologise for the late delivery and any frustration caused by the lack of perceived response to your emails. Providing excellent service is our priority, and we regret falling short of your expectations. Upon reviewing our records, I see that our team has responded to your emails on three occasions, including this morning, requesting confirmation of the delivery details. Please let us know if there’s anything further we can assist you with to resolve this matter. Warm regards, Rosie

Posted 1 year ago

“Hi, do not use prestige flowers, ordered flowers on line, had notification flowers had been delivered and left at front door, we were in the house at the time of the delivery and there were no flowers at door, checked tracking and proof of delivery photo, the photo showed boxed flowers at a front door only not mine. Phoned customer services, she checked tracking and said it’s been delivered, she didn’t believe that the front door was not mine, in the end she offered to re-send but could not guarantee they would get to my front door, I asked for refund and she said no, because the flowers had been delivered???? Asked to speak to supervisor and was told he had just stepped into a meeting. So to sum up customer services no help at all and trying to speak to a supervisor absolutely no chance always stepping into a meeting. Waiting to see if I get a phone call back to try and resolve issue. Waste of space!!!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating it must have been when your order didn’t arrive as expected. Please accept our sincere apologies for the inconvenience and upset caused. It’s disappointing to learn that the proof of delivery photo showed the wrong location, and I’m sorry you felt unsupported by our customer service team. We strive to resolve issues like these promptly and effectively, and it’s clear we fell short in this instance. As we rely on tracking updates provided by Royal Mail, we regret that this error occurred. I can confirm that my colleague has arranged for your order to be resent to the original address. Warm regards, Katie

Posted 1 year ago

“Flowers dead within 3 days ordered for my wife on our anniversary unbelievably bad flowers open when arrived by 3 days dead not a great service won’t be using you again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I am truly sorry to hear about your experience. It’s disappointing to learn that the flowers did not last as they should have, especially for such a meaningful occasion as your anniversary. We aim to provide fresh, high-quality blooms with every order, and it’s clear we fell short in this instance. Please accept our sincere apologies for the upset caused. I can see from your order that our customer service team have responded to your email and they are awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“I uploaded pictures, what I ordered and what my friend got for her birthday!!! First of all, delivered not on the date been booked. One day later, but what I can see from the tracking been sent 3 days before been delivered.... An excuse that using third part company for deliver, it's not my problem, I want to get what I paid!!! P.s. some flower been thrown away as was damaged!!! So thanks for £56.48 disaster!!!! I would never will recommend this company!!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your concerns to our attention. I’m truly sorry to hear about the issues you experienced with your order, especially with the delivery timing and the condition of the flowers upon arrival. It’s understandable how disappointing it must have been not to receive your gift on the expected date. We understand that any delay, especially for a special occasion like a birthday, is unacceptable. While we do engage third-party couriers to deliver our products, we take responsibility for ensuring our customers receive what they paid for and we are sorry that we missed the mark this time. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this further for you. Best wishes, Ellie

Posted 1 year ago

“Advertisement is very misleading. This gives he impression that it is local. It is not. I could not find any reference to flowers being delivered by Royal Mail. It is disappointing to find this out on the day of delivery with a delivery time of 7am to 7pm. If i had known this upfront, i would either choose same day or another florist that would deliver the day I wanted.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts. We sincerely apologise for the misunderstanding regarding our delivery service. We understand how important it is to have accurate information upfront, and we regret that the details provided did not meet your expectations. The use of Royal Mail for deliveries can sometimes lead to delays that are beyond our control, and we’re sorry for any disappointment this has caused on the day of delivery. We appreciate your feedback and will work on improving our communication regarding delivery expectations. Warm regards, Katie

Posted 1 year ago

“Selected Prestige to deliver a birthday bouquet for my wife on Saturday 30th November. Flowers were not delivered on selected day, nor the next day! Despite contacting customer services the flowers eventually arrived at 7pm on Tuesday 3rd December! I was offered usual excuses of it’s the courier’s issue! Royal Mail by the way!! 2 stems had to be culled from the bouquet as they didn’t make it! We will maybe get 2/3 days of value from the remaining display. The box on arrival was evidence of it languishing in depots and being left rather than dealt with! Shoddy customer service and minimum offer of a refund of my delivery charge with no thought about the upset over a birthday surprise being ruined or quality of product with it being, at minimum, 3 days behind selected date!! Will I use prestige again?? NO! Do I wish 0 stars was an available rating? YES!”

Helpful Report

Posted 1 year ago

Hello David, Thank you for sharing your feedback. We regret the experience you’ve had with your recent order and sincerely apologise for the disappointment caused, particularly on such a special occasion. It’s truly disheartening to hear about the delay and the condition of the flowers upon arrival, as well as the upset caused by the missed delivery date. We fully understand how important it is for birthday surprises to arrive on time and in perfect condition. While the delay was due to issues with our courier service, we take full responsibility for ensuring a better experience for our customers. We are very sorry that our service fell short of your expectations on this occasion. Your feedback has been shared with our team to review how we can prevent such issues in the future. Warm regards, Katie

Posted 1 year ago

“Very poor service. Next day service failed as Scotland is a hard to reach area from England!!! My birthday surprise ruined because the food hamper didn't arrive on the day. They couldn't guarantee when it might arrive.I was refused a refund. Be very cautious using this company, read the T & C's in detail. I'll never use again, totally unreliable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We sincerely apologise for any inconvenience caused. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer, as noted on our website. I’ve checked the tracking for your order and can confirm that it is scheduled for delivery today. We truly regret any disappointment this delay may have caused. Warm regards, Rosie

Posted 1 year ago

“Bought flowers for my mum. Paid £25 plus an extra £8.99 for guaranteed next day delivery by 1pm. Flowers arrived 3 days late and starting to die! Shouldn't advertise and charge for a special guaranteed delivery if that delivery cannot be guaranteed. A waste of £34!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're truly sorry to hear that your flowers did not arrive on time and that they started to die shortly after. We completely understand your frustration, especially after paying for guaranteed next-day delivery. We strive to meet our delivery promises, and it’s disappointing to learn we fell short this time. Your comments about our delivery guarantees are important, and we will take them into consideration as we improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Really pleased with the service from Prestige Flowers, I use them for lots of occasions such as birthdays, Christmas etc and they are always the perfect gifts. The flowers are lovely and always delivered on time. Everyone I have bought them for has always been so happy to receive the flowers as a gift and the options to add on little gifts such as chocolates and tea and biscuits is a lovely personal touch. Really fair priced too considering how lovely they are! I’ll always use prestige flowers x”

Helpful Report

Posted 1 year ago

Hello Ellie, Thank you so much for your amazing review! We're thrilled to hear that you’ve been pleased with our service for so many occasions. It brings us joy to know that our flowers and little add-ons help make your gifts extra special. Your satisfaction and continued support truly mean the world to us! Best wishes, Katie

Posted 1 year ago

“Very Happy with the product. It’s the poor delivery. It was left by the front door in view from the street for over an hour. Also, if they only knocked louder, my 71 yo auntie would have heard it as she was home and be happily surprised. Anyway, disappointing that didn’t happen”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for bringing this to our attention. I'm glad to hear that you were happy with the product itself, but I'm genuinely sorry to learn about the delivery issues you experienced. It’s disappointing when our services don’t meet expectations, especially when it affects a special surprise. We appreciate your feedback regarding the delivery method and the effort made by our team. I will certainly share your comments with our delivery partners to ensure we improve in these areas. If there’s anything further we can assist you with, please feel free to reach out. Best regards, Rosie

Posted 1 year ago

“Terrible! I ordered flowers for a next day delivery. They didn't arrive! When I asked, I was told that the terms and conditions say it can take up to 3 days?!! How is that 24 hours????? Terms and conditions also hidden on another page. DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your concerns with us. We are truly sorry to hear about the issues you experienced with your order. It’s disappointing to learn that the flowers did not arrive as expected, and we understand how frustrating this must have been for you. We strive to provide clear information regarding delivery times, and we apologise if this was not communicated effectively. Your feedback about the visibility of terms and conditions is important, and we will be reviewing this to ensure it’s easier for our customers to access the information they need. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance in the future. Best wishes, Rosie

Posted 1 year ago

“The flowers looked beautiful when they arrived as a present to me but lasted only about 3 days despite caring for them. I liked them so much that I ordered a similar arrangement immediately for someone just out of hospital. I hope theirs lasted longer but I don't like to ask ! Very disappointing.”

Helpful Report

Posted 1 year ago

Hello Andrea, Thank you for sharing your experience with us. We sincerely apologise for the short lifespan of the flowers you received. It’s disappointing to hear that they didn't last as long as expected, especially since you enjoyed them enough to send a similar arrangement. We genuinely appreciate your feedback, and it’s important for us to know how our flowers perform after delivery. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Always the online florist to go to. Reliable and good value. Christopher”

Helpful Report

Posted 1 year ago

Hello Christopher, Thank you so much for your fantastic review! We’re delighted to be your go-to online florist and to hear you find us reliable and good value. Your support means the world to us! Best wishes, Katie

Posted 1 year ago

“Devastated :’( Here are some images of an expensive bouquet from Prestige Flowers against a cheap Lidl £4.99 bouquet which was purchased on the day before the Prestige Flowers bouquet was even sent. The Lidl bouquet is markedly healthier, fresher, and of superior quality compared to the bouquet I received late last evening. I find it concerning that a company like Prestige Flowers, which charges £35 for a bouquet of flowers of this poor standard, is in appallingly worse condition than a budget supermarket brand like Lidl. I believe that any reputable organisation would be mortified by this and strive to adhere to better morals and services. Why is a Lidl bouquet that is older than an allegedly fresh, costly bouquet so much healthier? I urged Prestige Flowers to start an investigation into this matter, since it is a significant cause for concern. This was not only delivered late, but the bouquet had obviously been left in transit for several days, during which it would have obviously diminished. Hence why I have received what I have. Buyers beware that Prestige Flowers only offered a partial refund for this, and naturally it is only fair to expose this to any potential customers so to prevent people being taken victim by this unscrupulous company. The manager “Aaron” has a phone but is unable to take calls for reasons yet to be disclosed. The company first tried to offer a measly £5 credit as compensation, despite having been shown photos comparing them to a cheap £4.99 bouquet from Lidl. False advertising such as this is almost as bad as stealing, but I suppose customers should expect no less than disreputable company. I will be pursuing appropriate avenues to prevent others falling victim to this company and exposing their unscrupulous practices as a business. Below are photos comparing the bouquet from Prestige Flowers to a £4.99 bouquet from Lidl.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to hear about your experience and deeply regret the disappointment caused by the bouquet you received. Your feedback is extremely valuable to us, and we sincerely apologise for both the condition of the flowers and the delay in their delivery. We strive to provide fresh, high-quality flowers, and it’s clear from your description and photos that we fell short of this standard on this occasion. This is not reflective of the service we aim to deliver, and we fully understand how upsetting this has been, especially considering the comparison you’ve shared. We are currently investigating this matter to understand what went wrong and ensure it doesn’t happen again. Regarding the compensation offered, we apologize if it felt insufficient. I can see that an extended partial refund was processed. Warm regards, Rosie

Posted 1 year ago

“Delivery was 2 days late and flowers already wilting. Contacted customer services to be met by a very cold response and no offer of a refund. Won’t be using again and advise anyone reading this to look elsewhere.”

Helpful Report

Posted 1 year ago

Hello Bruce, Thank you for your review. We're genuinely sorry to hear that your flowers arrived late and in less-than-perfect condition. Your experience is not reflective of the quality we aim to provide, and we understand how disappointing this must be. It's unfortunate that our customer service did not meet your expectations during your follow-up. We always strive to be supportive and helpful, and we regret that you felt your concerns were not addressed. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into the quality issues further. Best wishes, Rosie

Posted 1 year ago

“Fab flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're delighted to hear that you loved the flowers. Your satisfaction is our top priority, and we appreciate your kind words! Best wishes, Katie

Posted 1 year ago

“Agee flowers were dead and most floppy,used a ribbon to hold them together”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are truly sorry to hear about the condition of the flowers you received. It's disheartening to learn that they did not meet your expectations, and we completely understand your disappointment. While we strive for the highest quality, sometimes issues can arise, and we sincerely regret that this happened in your case. Our team has reached out via email to look into this further for you. Best wishes, Rosie

Posted 1 year ago

“I will sadly never order from you again. I purchased some flowers for a friend who had lost her Dad but they have died within a week of delivery. I raised the issue with the customer service team to be told that this type of issue needs to be reported within 3 days but offered me a credit note for my next order ! Very poor when you pay £50+ next time i will collect from my local supermarket.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for your review. We’re deeply sorry to hear about your experience and understand how disappointing this must have been, especially given the sentiment behind your order. Please accept our heartfelt apologies for any distress caused. While our policy does require quality concerns to be reported within three days, we appreciate that this may not always be practical, and we regret that this left you feeling unsupported. I can see that the images were sent over a week after delivery. I can see that our team did request a time stamp for when the photos were taken. Warm regards, Tom

Posted 1 year ago

“lovely flowers. brilliant website. always deliver on time will recommend”

Helpful Report

Posted 1 year ago

Hello Therese, Thank you so much for your wonderful review! We're thrilled to hear you loved the flowers and found our website brilliant. Timely delivery is very important to us, and we appreciate your recommendation! Best wishes, Katie

Posted 1 year ago

“Numerous times I contacted Prestige due to their mix up with a delivery address. Finally got that sorted . Then the flowers were not delivered on the selected date for a family members birthday. Still waiting. Not helped at all by Royal Mail. Really poor service from both parties. Too many mistakes and let downs from Prestige make it impossible to purchase from them again. Looking at the majority of reviews recently it seems I'll not be the only one. Do not recommend.”

Helpful Report

Posted 1 year ago

Hello Nikki, Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with your flower delivery and understand how disappointing this must be, especially for a special occasion. We strive to ensure all deliveries are handled smoothly, and it’s clear that we fell short in your case. We truly regret any lack of support you experienced while trying to resolve these matters. Please know that we take your concerns seriously, and we will be reviewing our processes to prevent similar issues in the future. Best regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,117 reviews