Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,250 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Always love your service Thank you fir your good service”

Helpful Report

Posted 1 year ago

Hello Irine, Thank you so much for your lovely review! We're thrilled to hear that you always enjoy our service. Your appreciation truly motivates us to keep delivering the best experience for our customers. We can't wait to serve you again soon! Best wishes, Katie

Posted 1 year ago

“Never again. I paid £56 for a Rome medium arrangement to be delivered to my daughter for her birthday. What a small pathetic bouquet . I was horrified when I visited and saw them. I usually use Marks and Spencer. Lesson learned.”

Helpful Report

Posted 1 year ago

Hello Belinda, Thank you for your review. I’m truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that live up to our customers' special occasions, and I regret that we fell short this time. I appreciate your feedback, and it will help us improve our services. If there’s any way we can assist you further, please don’t hesitate to reach out to our customer service team at enquiries@prestigeflowers.co.uk with some images of the bouquet and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 year ago

“well thats the family sorted for gifts in the uk,so easy from new zealand and great gifts,such good value and with great delivery”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for your amazing review! We're so pleased to hear that you found it easy to sort gifts for your family in the UK from New Zealand. It's great to know that you appreciate the value and delivery of our products. Your satisfaction is our priority, and we look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“I ordered some flowers for my sister's 70 birthday 5 days before the birthday. They arrived a day late by royal mail. They looked like they had been picked last year. I was thinking about ordering my mum's flowers at the same time I'm glad I didn't it my mum is 100 at Christmas they have just lost a lot of work we would have used them for quite a few deliveries.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts. I am sorry to learn about the delay and the condition of the flowers you received. We strive to deliver fresh and beautiful arrangements for special occasions, and it’s disappointing to hear that we did not meet your expectations this time. Your feedback is invaluable, and we take it seriously as it helps us to improve our services. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this further for you. Warm regards, Rosie

Posted 1 year ago

“Flowers look lovely BUT buyers need to be aware that they may well end up buying the 'next size up' bouquet, that is, the more expensive one. The default size on the website is always 'medium' rather than standard.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for bringing this to our attention. I apologise for any confusion regarding the bouquet sizes on our website. We strive for transparency, and it’s important for us to ensure our customers are aware of the various options available. Your feedback is invaluable, and we will take it into consideration as we work towards improving our user experience. Please feel free to reach out if you have any further concerns or questions. Best wishes, Rosie

Posted 1 year ago

“Their online order form is confusing. I entered my name & address thinking it was billing address. I had already verified the “dispatch to” address. I completed the transaction and received an email confirming the flowers would be sent to me - rather than the couple who had just had their first baby. I immediately emailed back to change delivery address. They refused to assist in changing the address stating they had already “printed” the order. I have never been so disgusted and so disappointed with the “service” provided by a company. I would very strongly advise against ever using this company. They self-congratulate on their “charity donations” but as far as I can see will not move an inch to assist a customer once they’ve got their money. The excuses they give and total inflexibility have left me extremely angry and very upset. I can’t now afford to send flowers by another, reputable company like M&S.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration it has caused. We understand how upsetting this situation must have been, especially given the importance of the occasion. While we aim to process orders as quickly as possible to ensure timely delivery, we recognise that this can sometimes lead to challenges in making adjustments once the order is printed. I apologise if this policy caused inconvenience, and we’ll take your feedback into account as we continue to review and improve our processes. We truly value our customers and regret that we fell short in assisting you on this occasion. Warm regards, Rosie

Posted 1 year ago

“No card received with the delivery.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your review. I’m sorry to hear that your delivery did not include a card. We understand how important it is to convey your sentiments, and we apologise for this oversight. If there’s anything we can do to rectify this situation, please feel free to get in touch with our customer service team at enquiries@prestigeflowers.co.uk. We appreciate your feedback and are here to help. Best wishes, Katie

Posted 1 year ago

“Sent flowers to a friend as a thank you, they looked nothing like they were supposed to. Spend over £40 and could have got better in the supermarket, they were dying within a couple of days. Customer service have been useless, only offering a £15 credit when I would definitely not use this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with your order. We strive to provide high-quality flowers and excellent service, and it’s clear we fell short in this instance. I understand how disappointing it is not to receive what you expected, especially after spending a significant amount. I appreciate your feedback regarding our customer service, as it helps us improve. I can see our customer service team are awaiting your reply. Best wishes, Katie

Posted 1 year ago

“Terrible company spent £47 on flowers for the Royal Mail to not deliver stating the address does not have any residents!?!? And returned back to prestige flowers. Prestige flowers were rude and did nothing to help and refused to send replacement flowers ! Disguisting customer service considering they will have insurance for postage and deliveries ! These were a Christmas gift awful company do not use!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I am truly sorry to hear about the issues you encountered with your order, especially as it was meant to be a Christmas gift. I can understand how frustrating it must be to experience delivery problems, and I'm disappointed to learn that our customer service did not meet your expectations. Please know that we appreciate your feedback, as it helps us to improve our services. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Ordered a week in advance for a very special occasion. Did not arrive on the specified date. They only despatched item the evening before knowing it was for Northern Ireland. Terrible service. Customer service? Must have the words "I apologise" on loop. Will never use Prestige Flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I am truly sorry to hear about your experience, and I completely understand your frustration, especially given the importance of the occasion. It’s clear we did not meet the expectations you had when ordering with us, and I sincerely apologise for the delay in delivery and the inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 year ago

“Prestige flowers are a fabulous way for me to send gifts to my aunty in the Uk - they have a very user friendly website and fast delivery to remote area in the highlands of Scotland”

Helpful Report

Posted 1 year ago

Hello Samantha, Thank you for your fantastic review! We're delighted to hear that you find our website user-friendly and that we could deliver flowers to your aunty in the beautiful highlands of Scotland. It's wonderful to know our speedy delivery made your gifting experience even better. Your kind words mean so much to us! Best wishes, Katie

Posted 1 year ago

“They failed to deliver the flowers. It was for a birthday.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm really sorry to hear that your flowers were not delivered, especially for such an important occasion. I completely understand how frustrating this must be for you, and it's disappointing to know we let you down. Our customer service team have responded to your email to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Flowers ordered for a funeral have not arrived after 5 days. Customer service response had been awful.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about the delay with your order, especially during such a difficult time. I understand how distressing this must be, and I regret that our customer service did not meet your expectations. I have searched our system and I am not able to locate any order or contact under your email address. I have reached out to look into this further for you. Best wishes, Ellie

Posted 1 year ago

“Gutted. Ordered my sister in law flower's from here for her birthday. After a terrible year health wish I knew these flower's would cheer her up. Nooooo she sent me a photo of them, the roses were dead some of the flower's were bent over there was even a flower with no petals on it. Just not good enough Prestige. People are paying good money for a good service and not getting it , I feel conned by you by sending rubbish flower's. I will never buy froe yous again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am truly sorry to hear about your experience and can completely understand how disappointing this must have been, especially given the importance of the occasion. The condition of the flowers you’ve described is disappointing, and I deeply regret that we did not meet your expectations on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Not impressed with what arrived, the wicker basket lock would not close. You put shredded card inside it to fill the gaps, the product were slightly damaged. For the price it is, it is better to go to hay hampers as I ordered from them as well and the quality and care was far better.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m very sorry to hear that your experience with our hamper did not meet your expectations. It’s concerning to hear about the issues with the wicker basket, the damaged products, and the use of shredded cards to fill gaps. This is certainly not the level of quality or care we strive for. We take your feedback seriously and will be passing this information along to our supplier to ensure that this issue is addressed and does not happen again in the future. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie

Posted 1 year ago

“I ordered a bouquet that was reduced from £69.99 to £49.99 I then paid £10 extra for a large bouquet. They have arrived today and are awful two stems are broken and I could have probably purchased a similar bouquet from a local florist for less that £20. I contacted there live chat service and was told oh it looks like we sent medium and not large I will give you a £5 credit for the inconvenience. It’s not for the inconvenience it’s the amount I have been overcharged and seems as though this is done on purpose with the hope people won’t challenge it. I have sent gifts directly from prestige before and would be heartbroken if they have received similar to me today.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with us. This is far from the level of quality and service we aim to provide, and I completely understand your frustration. It is disappointing that the bouquet did not meet expectations, especially given the additional cost paid for a larger size. I sincerely apologise for the broken stems and for the initial resolution offered via live chat, which did not address your concerns appropriately. This will be looked into internally. Warm regards, Tom

Posted 1 year ago

“Theses are the flower my sister received not what I paid for they look horrible. So disappointing because I have ordered from you before and the flowers received were lovely. Look at them quality is horrible. Confirmation 8380064).”

Helpful Report

Posted 1 year ago

Hello Neena, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers your sister received did not meet your expectations this time around. It’s incredibly disappointing for us as well when our products don’t reflect the standard we strive for. We appreciate your loyalty as a returning customer, and we’d like to make things right for you. Please could you send us a bird 's-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 year ago

“Found very easy too order, plenty of add ones if your looking for that little extra to send with flowers. My order will not be sent for a few days due to my own choosing of dates. Unable to comment any further on the delivery or quality of flowers for the money paid.”

Helpful Report

Posted 1 year ago

Hello Stuart, Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy and enjoyed the options for add-ons. We can’t wait for your flowers to be delivered on your chosen date! Your feedback means a lot to us, and we hope that when the time comes, the recipients enjoy the flowers as much as you enjoyed the ordering experience. Best wishes, Katie

Posted 1 year ago

“Purchased a £35 bunch for my parents anniversary. Some buds failed to bloom, and the whole bunch wilted and died within 4 days. I was not offered a refund as they argued that I should have flagged this within 3 days of purchase. Very disappointed”

Helpful Report

Posted 1 year ago

Hello Scott, Thank you for taking the time to leave your feedback. We sincerely apologise for the experience you've described. We understand how disappointing it must be to receive flowers that did not meet your expectations, especially for such a special occasion. We always strive to provide the best quality flowers, and it’s regrettable that this was not reflected in your order. Our team aims to resolve any issues as swiftly as possible, and we're sorry you felt unsupported in this instance. Warm regards, Katie

Posted 1 year ago

“My Son sent me a bouquet & card for my Wedding Anniversary which arrived Thursday 12th December. I followed all of the instructions & although the flowers didn’t look great when they arrived I thought they would perk up. Quite the opposite, they are all now dead. The company won’t give my Son a refund! Very annoyed & do not recommend this Company at all.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it is, especially during a special occasion like your Wedding Anniversary. We always aim to ensure our products are of the highest standard, and it's regrettable that this was not reflected in your bouquet. We're also sorry to hear that your son has had difficulty in seeking a resolution with our customer service team. If you haven't already, we encourage you to reach out to us directly with details about your order. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We appreciate your feedback as it helps us improve our service. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,250 reviews