Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,250 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good can get all the added extras if you want but can also get just the flowers, great selection”

Helpful Report

Posted 1 year ago

Hello Tom, Thank you for your amazing review! We’re delighted to hear that you appreciate our wide selection and the option to add those special extras. It’s great to know that you find exactly what you need with us! We look forward to delighting you again soon. Best wishes, Katie

Posted 1 year ago

“I made a mistake with the address and they didn’t help me to correct it. I was told it’s been already issued. But I couldn’t reach them earlier because they made me wait in the hold for a long time. I would never recommend this place.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced with your order. We understand how frustrating it can be when you make an error with an address and feel unsupported in correcting it. Your time is valuable, and we sincerely apologise for the long hold times you encountered while trying to reach us. We do have a team over on our Live Chat facility and via email. However, this is not the experience we aim to provide our customers, and your feedback will help us address these challenges within our service. Best regards, Katie

Posted 1 year ago

“Flowers were supposed to be delivered yesterday. They weren't. Nor is there any indication when they will be delivered. I've spent 2 hours on hold with them and no answer. Really not happy”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for taking the time to share your concerns with us. We are truly sorry to hear that your flowers were not delivered as scheduled, and we deeply regret the difficulty you encountered in reaching our customer service team. We understand how frustrating this experience must have been, especially when you were looking forward to receiving your order on time. I’m glad to see that you’ve since been in contact with our team and that your order is now scheduled to be delivered today. We are committed to providing a seamless experience, and your feedback is invaluable in helping us identify areas for improvement. If you encounter any further issues or if there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Katie

Posted 1 year ago

“I had some prestige flowers delivered for my birthday, they were absolutely beautiful, so I've ordered some for my daughter on becoming a state registered nurse.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you so much for your kind words and for choosing us to celebrate such special moments! We're thrilled to hear you loved your birthday flowers and are delighted to be part of your daughter's wonderful achievement. Best wishes, Katie

Posted 1 year ago

“All the flowers I have ordered have been amazing and whoever received them absolutely loved them, The order system is grand and delivery has always been amazing”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're delighted to hear that all the flowers you've ordered have been amazing and well-received. It's great to know that our ordering system and delivery service have met your expectations. We truly appreciate your support and can't wait to help you spread joy with more beautiful bouquets in the future! Best wishes, Katie

Posted 1 year ago

“Just wanted to say a big thank you to Prestige flowers. I recently ordered flowers for my parents along with a Hamper. The flowers were not delivered in a professional manner, on notifying Prestige flowers they professionally and promptly looked into this & rectified the issue. The flowers & plants are always beautiful & have an impressive display. I would definitely use them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful feedback! We're so pleased to hear that you were satisfied with how we handled the delivery issue and that you found our flowers and plants to be beautiful and impressive. Your continued trust in us means the world, and we’re excited to help you create more joyful moments in the future! Best wishes, Katie

Posted 1 year ago

“Definitely want order again from this company and want recommend to any of my friend of family.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. If you haven’t already, please contact us at enquiries@prestigeflowers.co.uk with your order number and any additional details. Best regards, Rosie

Posted 1 year ago

“Unfortunately the picture on the website and the bunch that arrived were nowhere near what I ordered , and paying extra for a large I expected a half decent bunch of flowers , very disappointed with this considering the price I paid.”

Helpful Report

Posted 1 year ago

Hello Ben, Thank you for your feedback. I’m sorry to hear that the flowers you received did not match your expectations based on what you saw online. We understand how disappointing this can be, especially when you’re looking forward to a lovely bouquet. Please reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Please be sure to include some images of the bouquet in your email. Best regards, Rosie

Posted 1 year ago

“Ordered flowers day before friends birthday, hoping they would arrive the morning of their birthday, but tracker said arriving 7.30 pm! Now have email saying sorry could not deliver flowers today, will try tomorrow 🤬 what is the point of that! Awful service!”

Helpful Report

Posted 1 year ago

Hello Sargod, Thank you for your review. We’re really sorry to hear about the issues with your order and the delay in delivery. We completely understand your frustration, especially when you were hoping to surprise your friend on their birthday. As we use a third-party courier company, we are unable to provide specific delivery times, as they manage their own delivery schedules. We do state on our website that deliveries may be made up until 7:30 pm. Again, we apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 1 year ago

“Wouldn’t recommend, I paid for the large and when they turned up they look nothing like the picture advertised for a large bunch. Very expensive considering the size of the bouquet of flowers.”

Helpful Report

Posted 1 year ago

Hello Gabby, Thank you for taking the time to share your thoughts. I'm sorry to hear that the bouquet you received didn't match your expectations and the advertised image. We understand how important it is for our flowers to not only look beautiful but to also justify the cost. I have located your order and can see that a fresh bouquet was arranged for delivery today. Best regards, Rosie

Posted 1 year ago

“Unfortunately, the delivered flowers were sparse and unlike the advertised image. While I ordered the 'Standard' size, I would have expected that for an original price of £40, this would be a substantial flower arrangement. Very disappointed as I could have gotten double the size at a fraction of the price, for a similar product from Tesco.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that the flower arrangement did not meet your expectations. It's disappointing to learn that you found the size to be less than substantial for the price paid. We aim to provide quality products that truly represent our images, and we appreciate your comments as they help us to improve our offerings. Your experience is important to us, and we’ll take this feedback into consideration for future arrangements. Best regards, Katie

Posted 1 year ago

“Always deliver great flower arrangements or gift baskets. My aunt loves whatever I send her”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you so much for your amazing review! We're thrilled to hear that your aunt loves the flower arrangements and gift baskets you send her. It's our pleasure to help you create such lovely moments! We appreciate your kind words and look forward to assisting you with more delightful gifts in the future. Best wishes, Katie

Posted 1 year ago

“I ordered these for my girlfriend who has been in Ireland for a few months now. I was worried it would be difficult to order flowers from Australia to get delivered over in Ireland but it was super simple and they look so amazing. Very thankful for this website.”

Helpful Report

Posted 1 year ago

Hello Mitchell, Thank you so much for your wonderful review! We're thrilled to hear that it was easy for you to send flowers to your girlfriend in Ireland, and that they turned out amazing! Your satisfaction is our top priority, and we’re glad we could help make your gifting experience special. We look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“I bought some birthday flowers for my mother and they were so beautiful, fresh and vibrant. They really made her day. Thank you Prestige Flowers.”

Prestige Flowers 5 star review on 18th December 2024

Helpful Report

Posted 1 year ago

Hello Kelly, Thank you for your fantastic review! We're delighted to hear that the birthday flowers for your mother were beautiful, fresh, and vibrant. It's wonderful to know they made her day special! Your kind words mean a lot to us, and we can't wait to help you with your future gifting needs. Best wishes, Katie

Posted 1 year ago

“Will Never use this company again. My flowers were ordered for a special 80th birthday. They were supposed to be delivered to Arbroath on the 17th December and on checking the “tracking” I have discovered that flowers are in Dundee - already a day late and still not delivered! Appalling service!”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for your review. I’m truly sorry to hear about the delay with your order. We completely understand how important it is for flowers to arrive on time, especially for a special occasion like an 80th birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 year ago

“Lovely flowers and great delivery...”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for your wonderful review! We're delighted to hear that you loved the flowers and that the delivery met your expectations. Your satisfaction brings us so much joy, and we appreciate your support. Looking forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“Awful flowers, nothing at all like the picture, very sparse. A quarter of the flowers illustrated. Complete rip off.”

Helpful Report

Posted 1 year ago

Hello, I'm very sorry to hear you were disappointed with your flowers. It's disappointing to know they didn't match your expectations, and I understand your frustration. Your feedback is crucial to us, as we continually strive to improve our offerings. I can see that you purchased a standard-sized bouquet. Please note that the image displayed online represents a medium-sized bouquet, as mentioned in the description. Since you selected the standard size, it includes fewer stems. Additionally, we deliver our flowers in bud form to ensure they remain fresh for longer. Best regards, Tom

Posted 1 year ago

“Really unhappy with the quality of the flowers, express delivery seems like a scam since I didn't ask for it and the flowers were delivered at 7am waking myself, my partner and our baby up due to the abrupt deliver. The quality of the flowers is very poor too, very few actual flowers considering I paid extra for a large bouquet. And some of them were dead/dying on arrival too”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear about your experience with the flowers and the delivery timing. We strive for quality and it’s disheartening to know we didn’t meet that standard in your case. The feedback about the flowers and the delivery time is important to us, and your concerns have been noted. We want to ensure our customers have a pleasant experience, so I appreciate you bringing this to our attention. Best wishes, Tom

Posted 1 year ago

“Absolutely shocking customer service ordered a hamper to be delivered which had the correct address and all the correct information it was returned by Royal Mail as saying wrong address, when I contacted prestige hampers they were extremely condescending and rude spoke to a member of staff called Luna who refused to let me speak to a supervisor and kept cutting me off mid conversation he told me I had to take it up with my credit card company not them. He then refused to give me his employee number or surname and hung up the phone on me. An absolute disgrace and shocking customer service do not recommend using this company at all. The hamper was sold by them and due to be delivered through them so they should be helping to sort out the issue not hanging up the phone total disgrace of a company they should be ashamed and Luca should have a severe talking to about his lack of customer service and really needs some re training please feel free to contact me to resolve this shameful situation l!”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your feedback. I’m genuinely sorry to hear about your experience with our customer service and the inconvenience caused by your order being returned. We strive to provide a high standard of service, and it's clear we did not meet that during your interaction. We take all complaints seriously and ensure that our team receives the proper training to assist our customers effectively. I understand how frustrating this situation must have been, and I’d like to help resolve it. I have reached our via email. Thank you for bringing this to our attention. Best regards, Ellie

Posted 1 year ago

“Flowers are usually ordered for a celebration or a particular date of rememberance When you order flowers from prestige you don’t get them on the chosen date . My mums 90th birthday was yesterday the date I chose for delivery but she didn’t get them on that day Will not be recommending this company. Customer service was shocking and totally unsympathetic.. Ruined my mums suprise m Thanks prestige flowers !”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I am truly sorry to hear about your experience. We understand that flowers are often ordered for special occasions, and we deeply regret that your mum did not receive her flowers on the selected delivery date. This is certainly not the experience we aim to provide. I apologise for any frustration caused by our customer service, and I truly regret that we did not meet your expectations. We take this feedback seriously, and I will ensure it is passed on to the team for further review. Warm regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,250 reviews