Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,120 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“That’s lucky for one star! Absolute DISGRACE. Still have not received the flowers. Had to be directed to the nearest post office for pick up tomorrow! Goodness knows what state they are in for a friends surprise at work. Disgusting - when I see the state of the flowers tomorrow if and when I pick them and they’ve been delivered I’ll be writing another review - DO NOT USE THiS COMPANY!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you've faced with your order. It's completely understandable to feel frustrated when delays occur, especially for a special occasion. I have reviewed the tracking for your order and can confirm that delivery was attempted at 5:28 PM on Friday. As stated on our website, since we use a third-party delivery service, we are unable to guarantee specific delivery times. If there are any issues with the flowers when received, please send us some images of the bouquet and we can look into this further for you. Take care, Katie

Posted 1 year ago

“Really poor quality. Paid extra for a large bouquet and got a bunch that looked like it had been bought from a truck stop. Customer service is also dreadful. Would stay away and spend money elsewhere!”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for sharing your feedback. I’m sorry to hear that you were disappointed with the quality of the bouquet you received. We strive to provide only the best, and it’s disheartening to know that we did not meet your expectations. Regarding your experience with our customer service, I sincerely apologise for any frustration caused. We aim to assist our customers promptly and effectively, and I'm sorry we fell short in this instance. Take care, Katie

Posted 1 year ago

“i am 80years old. it was clear and easy to understand thank you very much.”

Helpful Report

Posted 1 year ago

Hello Janet, Thank you so much for your kind review! We're delighted to hear that you found our service clear and easy to understand. It’s our goal to ensure a pleasant experience for everyone, and we truly appreciate your feedback! Best wishes, Katie

Posted 1 year ago

“Ordered Next Day delivery and a day late still no sign and customer service have no idea if they will arrive today just told to contact them after 730pm (when they are closed). According to the small print, provided by the Customer Service Agent, remote areas (I live in Glasgow, UKs 3rd largest city) need another day. Honestly I just wish I'd bought from somewhere local.”

Helpful Report

Posted 1 year ago

Hello, I appreciate you taking the time to share your experience with us. I’m really sorry to hear that your order did not arrive on the expected day. I understand how disappointing this can be, especially when you are counting on the delivery to brighten someone’s day. When it comes to next-day delivery, we aim to ensure that all orders reach our customers as quickly as possible. However, certain factors, including location, can complicate our delivery capabilities. We do apologise for any lack of clarity in communication regarding this. Take care, Katie

Posted 1 year ago

“Not happy. Sent flowers to a friend who had lost her mum I've retired and can't afford much but for nearly £30 expected more than about ten flowers Have downloaded picture of flowers from web site and what was received”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear that the bouquet you ordered did not meet your expectations, especially when it was intended for such a sensitive occasion. We understand the importance of providing a meaningful tribute, and it’s disheartening to know that we fell short. Your feedback is appreciated and will be used to help us improve. If you would like to discuss this matter further, please reach out to our customer service team at enquiries@prestigeflowers.co.uk. We’d love the opportunity to make things right. Take care, Katie

Posted 1 year ago

“Still waiting for flowers for my bereaved daughter in law. What's the point when they were meant to be a comfort on the day . Also worried that by now they may not be in good condition. Will never use Prestige Flowers again and will pass on to others.”

Helpful Report

Posted 1 year ago

Hello Joyce, Thank you for sharing your experience with us. I’m truly sorry to hear that your order has not arrived as expected, especially at this sensitive time. We understand the importance of having flowers delivered promptly as a gesture of comfort, and it’s disheartening to learn that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we advise on our website. Take care, Katie

Posted 1 year ago

“The flowers arrived dry, without water and according to tracking would have not had water for nearly two days. Half of them had to be thrown away. On speaking to other people I've had flowers sent to (I wanted to check theirs were ok) I was horrified to hear that 90% had flowers arrive nearly dead, looking awful and small. I'm mortified and embarrassed. I trusted this company and will never use them again.”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for bringing this to our attention. I’m deeply sorry to hear about your experience with the flowers you received. We understand how disappointing it can be when expectations are not met, especially when sending flowers is intended to bring joy. Your feedback is invaluable in helping us improve our service. I can see that our team is looking into this for you. We hope this can be resolved. Best wishes, Katie

Posted 1 year ago

“I paid nearly £50 for a bunch of flowers to be delivered for my girlfriend’s birthday. What arrived was an incredibly sparse smattering of flowers. If I knew the “quality” of the bouquet was like this , I would’ve just gone and got a much better bunch for far less money from a supermarket or petrol station. Below I’ve submitted photos 1) what’s advertised 2) what my girlfriend received”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet you received did not meet your expectations. We strive to provide beautiful arrangements, and it’s disappointing to learn that this was not reflected in your order. Your comments are valuable to us as they help identify areas where we can improve our service and offerings. If you haven’t reached out to us yet, please contact our customer service team at enquiries@prestigeflowers.co.uk with a birds-eye view image of the bouquet so we can assist you further. Please include your order number in the subject line. Best wishes, Katie

Posted 1 year ago

“Ordered a small food package. Considering the price, would have been great if it was in nicer packaging rather than the cheap looking one it was in.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm sorry to hear that the packaging of your food package did not meet your expectations. We appreciate your feedback as it helps us understand how we can improve our presentation to better align with our customers' desires. We constantly strive to enhance the overall experience, including the details that matter most. Your comments have been noted and will be part of our ongoing assessment of our packaging choices. Best wishes, Katie

Posted 1 year ago

“I sent my mother flowers for her birthday on the 22nd November spending £30 on a large bouquet and she told me this morning that they had all died. I can honestly say how disappointed I am as what I thought was going to be a large beautiful bouquet going by the picture on the website I could have got better at the garage on the way to her house. Truly awful.”

Helpful Report

Posted 1 year ago

Hello Melanie, Thank you for your feedback, and I’m truly sorry to hear that your mother’s flowers did not meet your expectations. We aim to provide beautiful, fresh arrangements, and it's disappointing to learn that we fell short in this instance. I understand how frustrating this situation must be for you, especially when it was intended to be a special gift. I can see that our team sent an email on the 25th asking for some images of the bouquet to look into this for you. Best wishes, Katie

Posted 1 year ago

“Lovely choice of flowers and gifts and always reliable. 😁”

Helpful Report

Posted 1 year ago

Hello Gillian, Thank you for your wonderful review! We're thrilled to hear that you love our choice of flowers and gifts and find us reliable. Your satisfaction is our top priority, and we’re here to make every occasion special! Best wishes, Katie

Posted 1 year ago

“The service is cold and impersonal. I don't appreciate being issued with a 'ticket' when I have a problem. That's not customer service. I don't appreciate being sent 'standard' replies either. Royal Mail let you down badly. I won't be using your services again. I suggest you use another delivery company - one that can deliver to addresses on time without fuss. Dreadful.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience with us did not meet your expectations. We strive to provide a personalised and efficient service, and we are sorry to hear that the use of our ticketing system and the replies made you feel otherwise. Our systems are designed to ensure every issue is logged and addressed, but we understand how this might have come across as impersonal, and we’ll review how we can make this process more customer-focused. Regarding your delivery concerns, we deeply apologise for the inconvenience caused. Timely and reliable delivery is a priority for us, and we are very sorry that we fell short in this case. I can see your order was delivered on the 27th. Best wishes, Tom

Posted 1 year ago

“Prestige flowers are simply beautiful , the service and choice is amazing . The site is user friendly.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We’re so pleased to hear that you find our flowers beautiful and enjoy our service and selection. It’s great to know that you find our site user-friendly as well. We’re here to make your floral experience as delightful as possible! Best wishes, Katie

Posted 1 year ago

“Sent my mother flowers for a birthday spending £45 and she told me a week later they had died after 3 days . Spoke to Prestige and they offered me a £10 off my next purchase! Well surprise after your poor customer service their won’t be a next time ! Totally useless and quite rude on the phone .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are genuinely sorry to learn about your experience and the disappointment it caused. We aim to provide quality products and excellent customer service, and it appears we missed the mark in this situation. Please could you reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Your comments will be taken on board as we look to improve our services moving forward. Best wishes, Tom

Posted 1 year ago

“Flowers were lovely but I ordered a "large" bouquet. It was definitely not large!! Description needs to change to show realistic sizes.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for taking the time to share your feedback. I'm glad to hear that you found the flowers lovely, but I sincerely apologise that the size of the bouquet did not meet your expectations. We appreciate your comments, as they help us improve our product descriptions for a better customer experience. If possible, please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Thank you again for your review. If there's anything else we can do to assist, please let us know. Best regards, Tom

Posted 1 year ago

“Wonderful bouquets, so reasonably priced, I use them all the time and 100% recommend”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you so much for your kind review! We're delighted to hear that you love our bouquets and find them reasonably priced. Your recommendation means a lot to us, and we’re so glad to have you as a loyal customer. We can’t wait to serve you again soon! Best wishes, Katie

Posted 1 year ago

“Disgusting company with appalling customer service! DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for sharing your feedback. We are truly sorry to hear about your experience with us, and we understand how frustrating it must be when expectations are not met. We strive for high standards in service and customer satisfaction, and it seems we fell short in your case. Your insights regarding our customer service will be taken seriously as we continuously work to improve. Best wishes, Tom

Posted 1 year ago

“Ordered flowers for Christmas eve delivery and they got sent out straight away. Told that there was nothing they can do. All my fault. I triple checked the delivery date before hitting the place order button. Advice was contact parcel force and rearrange delivery. Great idea. Leave fresh flowers sitting for a month then have them delivered. Will no longer be using this company after years a loyalty to them. Terrible customer service.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for taking the time to leave a review. We sincerely apologise for the experience you had with your recent order. This is certainly not the level of service we strive to provide, and we understand how disappointing this situation must have been for you, especially during such an important occasion. Your feedback regarding our delivery process and customer service is invaluable, and we will use it to enhance our services and ensure clearer communication moving forward. Warm regards, Tom

Posted 1 year ago

“Ordered them from here as they advertise next day delivery. THEY DO NOT. They can arrive within a five day window (in small print in their terms and conditions). This was a very sad birthday due to loosing family members and I was trying to cheer my sister up. I called and the woman on the phone just repeated "in our terms and conditions" - but you have to search for this. I will NEVER use this company again - wish you could give negative stars!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m very sorry to hear that your experience with Prestige Flowers did not meet your expectations. It’s understandable how disappointing this situation must have been, especially during such a challenging time. Your feedback about our delivery promise is noted, and we strive to ensure clarity in our terms and conditions, although I recognise this wasn’t your experience. I appreciate your comments about our customer service, and I assure you that we will use your feedback to improve our support for customers. Best wishes, Katie

Posted 1 year ago

“Flowers not delivered on time Flowers on website said that if you ordered by a certain time it would be next day delivery Flowers were to arrive on in the 26th November. I received tracing. Information that they had been dispatched and would arrive on the 26th November between 8 - 12pm . Flowers never arrived . Called to ask for a refund and was advised terms and conditions said they can’t guarantee next delivery. Company tracking info said they were out for delivery delivery but only being delivered today.”

Helpful Report

Posted 1 year ago

Hello Katie, Thank you for sharing your feedback. I'm truly sorry to hear about the issues you've faced with your order. We understand how frustrating it can be when promises aren't kept, especially when you're relying on us for timely service. We take your comments seriously and are continually working to improve our communication around delivery times in our terms and conditions. Your experience will help us better serve our customers in the future. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,120 reviews