Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,120 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I will sadly never order from you again. I purchased some flowers for a friend who had lost her Dad but they have died within a week of delivery. I raised the issue with the customer service team to be told that this type of issue needs to be reported within 3 days but offered me a credit note for my next order ! Very poor when you pay £50+ next time i will collect from my local supermarket.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for your review. We’re deeply sorry to hear about your experience and understand how disappointing this must have been, especially given the sentiment behind your order. Please accept our heartfelt apologies for any distress caused. While our policy does require quality concerns to be reported within three days, we appreciate that this may not always be practical, and we regret that this left you feeling unsupported. I can see that the images were sent over a week after delivery. I can see that our team did request a time stamp for when the photos were taken. Warm regards, Tom

Posted 1 year ago

“lovely flowers. brilliant website. always deliver on time will recommend”

Helpful Report

Posted 1 year ago

Hello Therese, Thank you so much for your wonderful review! We're thrilled to hear you loved the flowers and found our website brilliant. Timely delivery is very important to us, and we appreciate your recommendation! Best wishes, Katie

Posted 1 year ago

“Numerous times I contacted Prestige due to their mix up with a delivery address. Finally got that sorted . Then the flowers were not delivered on the selected date for a family members birthday. Still waiting. Not helped at all by Royal Mail. Really poor service from both parties. Too many mistakes and let downs from Prestige make it impossible to purchase from them again. Looking at the majority of reviews recently it seems I'll not be the only one. Do not recommend.”

Helpful Report

Posted 1 year ago

Hello Nikki, Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with your flower delivery and understand how disappointing this must be, especially for a special occasion. We strive to ensure all deliveries are handled smoothly, and it’s clear that we fell short in your case. We truly regret any lack of support you experienced while trying to resolve these matters. Please know that we take your concerns seriously, and we will be reviewing our processes to prevent similar issues in the future. Best regards, Katie

Posted 1 year ago

“Would advise caution if considering this website. My mother ordered 2 expensive hampers last year as gifts, totalling over £600. One was delivered to wrong address - I’ve been told no refund will be issued. 2nd delivered the wrong hamper worth only £129.99, rather than the one ordered (over £300). The woman at the customer complaints department was remarkably rude and unhelpful. She claimed that a cheaper hamper was substituted due to the requested hamper being no longer in stock. At no time was my mother informed of this substitute or offered a refund. It was only after lengthy emails, requiring photographic proof of the substituted cheaper item was a partial refund paid. The missing hamper was never refunded. Beware!”

Helpful Report

Posted 1 year ago

Hello Mrs G Powell, Thank you for your review. We are very sorry to hear about your mother’s experience and deeply regret any frustration or disappointment caused. This is certainly not the level of service we aim to provide, and we sincerely apologise for the issues with the orders and how they were handled. Substitutions are only made when absolutely necessary, and our policy is to notify customers in such cases. If this communication did not happen, we truly apologise, as it is not our standard practice. We can see from the tracking that the second hamper was also received and signed for as advised last year. Warm regards, Rosie

Posted 1 year ago

“I wish I would have listened to the reviews. Paid for next day flowers (which were under the next day flowers tab) and premium delivery to be delivered the NEXT DAY and they were not delivered the next day. Can't get through to anyone either to help. Why offer 'next day' flowers and delivery if they are not going to be delivered the next day? False advertising.”

Helpful Report

Posted 1 year ago

Hello Lauren, Thank you for your review. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Delivering on time is extremely important to us, especially for such meaningful orders, and we sincerely apologise for falling short on this occasion. I have checked the tracking and can see that this was delivered on the 2nd. I do apologise again. Best wishes, Katie

Posted 1 year ago

“I paid over £50 for a bouquet of flowers for a special occasion. The pictures on the website looked really pretty but what we got were limp, dying, and very few flowers that looked nothing like the pictures. Very very disappointing and not at all value for money. A real shame”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience with the bouquet. It's disappointing when expectations based on what we see don’t match reality, especially for a special occasion. We take your feedback seriously and are committed to providing quality flowers that reflect our website images. From the photo provided, I can confirm that the correct size has been delivered. The image displayed on our website features a medium-sized bouquet, as noted in the description. Since a standard size was purchased, this bouquet contains fewer stems compared to the medium size. Kind regards, Katie

Posted 1 year ago

“Slightly disappointed, order large flowers and if what I received is considered large for then I will be exploring elsewhere moving forward.”

Helpful Report

Posted 1 year ago

Hello Tonia, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the flowers didn’t meet your expectations, especially when you had ordered a larger size. We appreciate your feedback and want to ensure we understand your concerns properly. We strive to provide quality products and would love the opportunity to make this right for you. I have contacted you directly via email. Kind regards, Ellie

Posted 1 year ago

“I have used prestige flowers on several occasions to send flowers to my daughter on her birthday,they have always been a beautiful display and fresh blooms,have always arrived on time ,I will definitely continue to use in the future”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you so much for your wonderful review! We're thrilled to hear that you've consistently enjoyed our flowers for your daughter's birthdays. We take pride in providing beautiful displays and timely delivery, so your feedback truly brightens our day. We look forward to continuing to serve you in the future! Best wishes, Katie

Posted 1 year ago

“I just placed an order for Christmas gift. I wanted to be prepared and I received an email with promotion offer. It was written that the order will be, before checkout : 27.99- flowers 5 -for medium size extra flowers 3.99 - card 5.99 - delivery 16.99 - hamper from add on section The total should be 59.98. Instead of that when I finish the order and saw the order details in my email it was different. There was only order for 59.96 for flowers, card 3.99, delivery 5.99. The total cost was 60.96. Extreamly strage, with both ways I don't know how they make it 60.96, because neighter of this numbers/options matches the price .. After that I saw that will be delivered with Royal Mail. Ufff I had problems with their deliveries before... I am disapointed now. I saw one thing offered for one price, ended up with something else for more money, whithout the promotion price. Also the black friday or other coupon was not working. So I assume that the information on site was not updated... My first order was alright, but this is my second one and as I see I won't do any order again. Will try to cancel and will thing about another gift for Christmas. will contact customer service and if there are really only the flowers and card, will just cancel the order. ..Double check when ordering.”

Helpful Report

Posted 1 year ago

Hello Toni, Thank you for your feedback. I’m really sorry to hear about the confusion with your order pricing and the issues you’ve had with delivery. We understand how frustrating it can be when expectations don’t match up with what you receive, especially during the busy holiday season. I can confirm this order includes the flowers (£28.99), the medium upgrade (£5.00), the personalised card (£3.99), the Christmas add-on hamper (£16.99) and the delivery charge at £5.99. I can see that our team have also responded to your email to confirm what is included in your order. Best wishes, Rosie

Posted 1 year ago

“The flowers,are so fresh and last a long time. Your additional add on,s are unique in themselves and bring additional enjoyment. I sent flowers and tea caddy my dear friend in the UK and we share,a cup of tea via,Skype with her having tea from the add on. It makes the holidays special and magical again. A huge thank you.”

Helpful Report

Posted 1 year ago

Hello Jim, Thank you for your fantastic review! We're so glad to hear that the flowers brought joy and added a magical touch to your holiday celebration. Sharing a cup of tea over Skype sounds delightful, and we're thrilled that our unique add-ons contributed to your special moment. Your appreciation means the world to us! Best wishes, Katie

Posted 1 year ago

“Bitterly disappointed that the flowers were not delivered. This was for a very special occasion And there were two adults in the house all day. This was our first and last order to Prestige.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. We sincerely apologise for the disappointment caused by the non-delivery of your order. We completely understand how important this was for such a special occasion. Our team takes situations like this very seriously, and we are investigating what went wrong to ensure it doesn’t happen again. Warm regards, Rosie

Posted 1 year ago

“Ordered twice off here both times for my two daughters birthdays, first order was delivered late and thought okay maybe I didn't give enough time so made sure second time I'd put the order in early, 3weeks before I needed them delivered......only now to receive notification that my order won't be delivered until Tuesday...... Supposed to be Sunday!!! Won't be ordering again!!!”

Helpful Report

Posted 1 year ago

Hello Mrs Wray, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 1 year ago

“Excellent service, quick delivery and beautiful flowers.. So Happy...”

Helpful Report

Posted 1 year ago

Hello Katy, Thank you for your fantastic review! We're so pleased to hear that you enjoyed our service and found the flowers beautiful. Your happiness means everything to us, and we’re here to help make your experiences special! Best wishes, Katie

Posted 1 year ago

“I am fuming I’ve specifically asked if you sent hampers to Ireland and you’ve messaged back sayings yes .I’ve ordered and paid for one and then today I get a link about flowers I haven’t ordered flowers this Hamper was a special gift for my father and I don’t Eve know now if he will get it on time NOT HAPPY”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for sharing your concerns, and I'm truly sorry to hear about the inconvenience you've experienced. I completely understand how upsetting it must be to receive a message that doesn’t align with your order, especially for a special gift for your father. We strive to provide clear communication, and it sounds like we missed the mark here. I will feed this back to the team members involved with this. Best regards, Katie

Posted 1 year ago

“Website clear and easy to use. Next day delivery when ordering up to 10pm great when you suddenly remember about having forgotten someone's birthday.”

Helpful Report

Posted 1 year ago

Hello Mrs Blackburn, Thank you for your lovely review! We're glad to hear you found our website easy to navigate and that you appreciated the next day delivery option. It’s great to know we could help you remember that special occasion! Best wishes, Katie

Posted 1 year ago

“Aways happy with your service all flowers I order are always in fantastic condition, delivery is fantastic too, I can always rely on your services, thank you so much”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you so much for your wonderful review! We’re thrilled to hear that you’re always happy with our service and that the flowers arrive in fantastic condition. Your trust in us means a lot, and we’re here to ensure you continue to receive the best! Best wishes, Katie

Posted 1 year ago

“Beautiful Flowers every time.”

Helpful Report

Posted 1 year ago

Hello Gavin, Thank you so much for your amazing review! We're delighted to hear that you find our flowers beautiful every time. Your kind words truly inspire us to keep delivering the best! Best wishes, Katie

Posted 1 year ago

“Only chose 1 star because I had no other choice absolute zero from me also wish I'd read the reviews. I arranged a bouquet for my mums 70th as a surprise with a voice message from me and my daughter. The flowers never arrived tried to contact them next day via phone and they said unfortunately the lines ar down. Had to communicate via email couldn't get a straight answer eventually realised I'd made a mistake with the postcode ok fair enough,but I checked the postcode I put in and address doesn't exist they had the full address other than that and also had my phone number. I get it's dealt by a 3rd party but this cannot be the first time this has happened with a typo. They wasn't interested in helping me out resolving the issue and guess what the flowers arrived 6 days later and were in a terrible state. There was no correspondence to say we couldn't deliver your order for whatever reason and possibly sending them to post office at least they didn't contact me at all. Considering it's flowers and not a pair of trousers I'd say they should be doing all they can to ensure delivery is made they are relying on people not telling the sender of any issues and poor quality flowers. Ultimately it was a mistake I made but to try and simply solve this customer service was no help whatsoever I needed to talk to someone immediately not bouncing emails back and forth will definitely not be using this company again please please read reviews before you purchase from here”

Helpful Report

Posted 1 year ago

Hello Daniel, Thank you for taking the time to share your experience. We truly regret that your order did not meet your expectations, especially for such a special occasion as your mum's 70th birthday. It’s clear that there were several issues that arose, including communication shortcomings on our part. Please know that we take your feedback seriously, and we will be investigating your concerns regarding the delivery process and customer service. We strive to improve our service and your experience is invaluable to us in that regard. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“I purchased a moderately expensive Bouquet for my mum on the day one year after my stepdad passed away. Thebunch of flowers we got were not like the picture at all. The amount of flowers we got was definitely not like the advertised picture. Long story short I could have got a bunch from my local M&S up to par with the ones we received. Im fuming. I tried to do something nice for someone else and feel like I've been scammed”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and we are truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important this gesture was, especially given the significance of the occasion, and we sincerely apologise for falling short in delivering the arrangement you were hoping for. I have located your order and can see that this is being looked into by our team on Facebook. We hope that this can be resolved! Best wishes, Tom

Posted 1 year ago

“Limp flowers on receipt, pretty much dead on day three”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers. It’s really disappointing to receive flowers that don't meet expectations so soon after delivery, especially when you are anticipating vibrant blooms. We always strive to provide the highest quality, and your concerns regarding the condition of the flowers are valid. I have located your order and can see that a fresh bouquet has been arranged for delivery today. Take care, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,120 reviews