Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,250 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is so simple to use, flowers are beautiful each time I have ordered. Next day delivery is amazing with you a like me and forget and order last minute. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Nadine, Thank you for your amazing review! We're so glad to hear that you find our website simple to use and that our flowers have exceeded your expectations each time. It’s great to know that our next day delivery service has been a lifesaver for those last-minute orders! Your recommendation means the world to us. Best wishes, Katie

Posted 1 year ago

“Absolutely appalling company. They charge for next day delivery - the flowers don’t arrive and then they have the absolute cheek to say they can’t control the delivery! DONT CHARGE OF YOU CANT GUARANTEE! I spent £90 on flowers for a friends dads death! They still haven’t arrived on writing this review and they have offered me a £5.99voucher! They are a scam! Take your money and then deny any responsibility for their terrible service, quality and lies. This is across the board on multiple review sites. They should be investigated. I’ve had to report it to my bank.”

Helpful Report

Posted 1 year ago

Hello Jemma, Thank you for tkaing the time to leave a review. We are very sorry to hear about your experience, and we truly understand your frustration, especially given the importance of this order. Please accept our sincerest apologies for the delay and any disappointment caused. We are sorry that your flowers did not arrive as expected. While we aim to provide reliable next-day delivery, there are occasional circumstances beyond our control that can cause delays, but we completely understand your dissatisfaction. I have located your order and can see that our customer service team are awaiting your reply. Warm regards, Rosie

Posted 1 year ago

“Very poor service. Having bought from this company many times, I purchased a hamper and it arrived with half the flowers near dead, when apparently dispatched the day before. They then offered a replacement, which when ordered on a Monday for Thursday delivery turned up 2 days late, the flowers again dying and absolutely no care at the fact they missed my daughter’s birthday. Add to this the ‘sparsely’ filler ‘bouquet’ made it clear there was no care whatsoever. Will never buy from this company again. Kept continually saying ‘next day delivery’ might have helped if they actually achieved this!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve faced with your recent order. We understand how important it was for the flowers to arrive on time and in good condition, and we deeply regret that this was not the case. We apologise for the condition of the flowers and the missed delivery, as well as the disappointment caused on your daughter’s birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If possible, please send us some images of the replacement bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Turned up late , petals all falling off, leaves all shrivelled , some flowers and buds broken , pity they not look like the photo on website ,not worth the money paid for them .”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for your feedback. I’m truly sorry to hear that the flowers did not arrive in the condition you expected. We understand how disappointing it is when the product does not meet your expectations, especially in terms of quality and appearance. I can confirm that your order was delivered on the chosen date. We apologise for any disappointment caused by the timing of the delivery. However, we do mention on our website that with our standard delivery, we are unable to specify exact delivery times. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can investigate the mentioned quality issues. Warm regards, Katie

Posted 1 year ago

“Shocking quality nothing like the picture probably because you dont make CLEAR that its royal mail that delivers them so the flowers are packed in a box for 2 days before you even get them then you have to arrange them yourself. Some gift that make it clear that you dont have a personal touch its via parcelforce, amazon, yodel etc. Order 8362397. No wonder it wont let me upload a picture”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for your feedback. We sincerely apologise for any disappointment caused by the flowers and delivery service on this occasion. I can confirm that the flowers were packed on the evening of the 8th and were delivered the following day as requested. We do provide information about our delivery methods on our website, but we regret if this was unclear. We will take your comments into consideration and work to ensure our service is communicated more effectively moving forward. Warm regards, Katie

Posted 1 year ago

“The flowers have always thrilled the receiver which is what I want from every delivery.”

Helpful Report

Posted 1 year ago

Hello Nikki, Thank you for your lovely review! We’re thrilled to know that our flowers have consistently delighted the recipients. It’s our goal to bring joy with every delivery, and your positive feedback truly inspires us. Best wishes, Katie

Posted 1 year ago

“NEVER USE! Flowers ordered for delivery day before my relatives birthday. Birthday came and went and still no delivery. Customer services team were appalling and offered a £5 credit against another order... are you really that out of touch that you think we would use you again!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are truly sorry for the delay in delivering your flowers and the frustration this has caused, especially for such an important occasion. We completely understand your disappointment, and we apologise for the poor experience with our customer service team. I can see your order is due to be delivered today. We aim to provide timely and reliable service, and we acknowledge that we fell short in this instance. We will use your feedback to help improve our service in the future. Kind regards, Rosie

Posted 1 year ago

“Avoid this company to avoid disappointment! The flowers are substandard & the customer service is even worse. I ordered a large bouquet of Christmas flowers which looked wonderful on the website but bore absolutely no resemblance to the flowers delivered. When I complained I was brushed by telling me to check the terms & conditions for substitutions, completely missing the point of my compaint. They just dont care.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you received did not meet your expectations and that our customer service did not provide the support you needed. We understand how disappointing it can be when something doesn't go as planned, especially for special occasions. Your feedback is valuable, and I assure you it will be shared with our team as we strive to improve our services. Best regards, Rosie

Posted 1 year ago

“If I could award PRESTIGE FLOWERS no star, I would. The website may be easy to use, but after this, PRESTIGE FLOWERS fail in customer service and delivery times. I made an order on Tuesday for Saturday delivery (I wanted the flowers to be at my mum's home for Sunday, thus giving Prestige Flowers an extra day for delivery). It is now Monday, and the flowers have not been delivered. This reduces the flowers' shelf life, which is not good. I contacted the helpline to be told that parts of Scotland take extra time due to their remote location. The delivery address is 5 minutes from one of the major highways on Scotland's eastern side, and it is between Edinburgh and Dundee (both a 1-hour drive). It is anything but remote. After my experience, I will never order from Prestige Flowers ever again. This was my experience with Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for taking the time to leave a review. We sincerely apologise for the delay and any upset this has caused. Due to the distance between the delivery address and our distribution centre, deliveries can occasionally take longer than expected, which we do mention on our website. If you notice any issues with the flowers upon delivery, please send us photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, with 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“Good morning I ordered some birthday flowers for my Mother in law ( I am in Syd Australia). Order done, no flowers have arrived 5 days . I contacted Prestige flowers & This is my ticket no. 2051841. An automated response that the flowers were despatched .” close ticket” This is no resolution. It is up to “Prestige” flowers to follow up why they have not been delivered. If your courier partner Royal mail doesn’t follow through that is your issue not mine. Yes there is a tracking no. “Item rerouted” . Wonder what state the flowers are in now!! Today the flowers have still not arrived. This review I hope will be forwarded to Prestige flowers for Another review . 1 star”

Helpful Report

Posted 1 year ago

Good morning Jeanine, Thank you for sharing your experience with us. I'm truly sorry to hear that your order for birthday flowers has not been delivered, and I completely understand your frustration regarding the delay. We recognise the importance of timely delivery, especially for special occasions, and it is disappointing to hear that our service fell short in this instance. I assure you that we take these matters seriously. I have responded to your email. Warm regards, Ellie

Posted 1 year ago

“DO NOT USE. A group of us ordered funeral flowers for a friend who’s lost a parent. Flowers didn’t turn up. Prestige advised flowers were lost and washed their hands of the issue offered £5.99 refund for postage. Absolutely useless customer service. Bitterly disappointed.”

Helpful Report

Posted 1 year ago

Hello Rachel, Thank you for your feedback, and I am truly sorry to hear about the distressing experience you had with your order. We understand how crucial it is for delivery to happen on time, especially during such a sensitive moment. I apologise for the inconvenience caused by the missed delivery and the lack of adequate support. Your frustration is completely valid, and I assure you that your comments will be taken seriously as we strive to improve our service. If you still need assistance, please could the named customer reach out to us at enquiries@prestigeflowers.co.uk with the order number and 'Review' in the subject line. Warm regards, Rosie

Posted 1 year ago

“On 4th December Prestige accepted my order for delivery in France on Friday 6th December, but then only delivered the flowers 4 days after the specified delivery date. Therefore, the flowers were probably already 4 or 5 days old when they arrived on 10th November, 2 days after my friend's birthday on Sunday 8th December. They didn't last very long and have now died.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I'm truly sorry to hear about the issues you encountered with your order. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion like a birthday. It’s important to us that our flowers arrive fresh and on time, and I regret that we fell short in this instance. Your feedback regarding the delivery timing is noted, and we will be addressing these concerns to improve our service. Warm regards, Rosie

Posted 1 year ago

“The flowers were delivered in a box by Royal Mail, and my sister had to dress them herself. There was therefore no ‘wow’ moment upon receipt. She is not a florist, so it looks nothing like the photo, and certainly has far fewer flowers than I paid for, as I paid for the medium size. The bouquet was described as ‘sparkling’. It had a few clumps of glitter dumped on it, unevenly scattered and looked cheap. No scent whatsoever. I think it should be made much clearer that flowers are delivered in a box (by Royal Mail) for self assembly. I would not have sent them from this site had I known that. Very disappointing as they were not cheap but looked like they came from some budget florist. Would not use again.”

Helpful Report

Posted 1 year ago

Hello June, Thank you for taking the time to share your feedback. I’m very sorry to hear that the flowers did not meet your expectations and that your experience was disappointing. We strive to ensure that every order brings joy to the recipient, and it’s clear that we fell short in this instance. I appreciate your comments about the assembly process and the description of the bouquet. Your concerns about clarity on our website and the quality of the product are valid, and we’ll be reviewing these areas to make necessary improvements. If possible, please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Rosie

Posted 1 year ago

“I ordered an orchid plant for a friend's birthday and she was delighted with it. I placed the order well in advance of her birthday and it was delivered to her door on the day of her birthday. Thank you for your excellent service.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We’re delighted to hear that your friend loved the orchid and that the delivery was seamless on her special day. Your kind words motivate us to keep providing excellent service! Best wishes, Katie

Posted 1 year ago

“Awful service. Our friend ordered flowers for a funeral which haven't turned up. Prestige have failed to help and have only offered to refund the cost of delivery, refusing accountability for the lost order.”

Helpful Report

Posted 1 year ago

Hello Jack, Thank you for your feedback, and I’m truly sorry to hear about the issues you experienced with your order. We understand how important it is to have arrangements delivered on time, especially for such a sensitive occasion. Please know that we strive to provide the best service possible, and I regret that we didn’t meet that standard in this case. Your concerns about accountability are noted, and we will take them into consideration as we review our processes. If this has not been resolved, please could we ask the customer to contact us at enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Easy to follow on a mobile or website, clear and fast.”

Helpful Report

Posted 1 year ago

Hello Suzanne, Thank you for your wonderful review! We're thrilled to hear that you found our website and mobile experience easy to navigate. Best wishes, Katie

Posted 1 year ago

“Lovely flowers but was a bit disappointed on the size of the bunch we got. After paying extra for a medium size bunch it was more like the small size shown on web site. Also small when compared to bunches at the same cost received from other florists !!”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to share your feedback. I’m sorry to hear that the size of the bouquet didn’t meet your expectations, especially after opting for a medium size. We aim to provide value and quality with each order, and I understand your disappointment in comparison to other florists. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes,

Posted 1 year ago

“Don’t use! Selected a specific delivery date only to be emailed and the delivery day is 2 days later! Very upsetting. Will not order again!”

Helpful Report

Posted 1 year ago

Hello Paula, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have reviewed your tracking link and can see that this is due to be delivered today. Warm regards, Rosie

Posted 1 year ago

“Prestige Flowers website provided me with and beautiful choice of bouquets within my affordability. Thank you”

Helpful Report

Posted 1 year ago

Hello Kathleen, Thank you for your lovely review! We're so glad to hear that you found a beautiful selection of bouquets within your budget. Best wishes, Katie

Posted 1 year ago

“Paid for a large bouquet and this is what turned up would never recommend very disappointed from what was a regular customer”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that this has affected your experience as a regular customer. We strive to provide our customers with beautiful arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable, and we will definitely take it into account to ensure improvements moving forward. I have located your order and can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,250 reviews